EMERGENCY REPLACEMENT SERVICE. Unisphere agrees, to make available to Siemens Emergency Replacement Service at mutually agreed to terms, conditions and prices. In the event of an emergency condition and to the extent Unisphere can reasonably do so, Unisphere will ship replacement Product and Spares within twenty four (24) hours of notification by Siemens, on an exception basis only and so long as Siemens maintains an appropriate spares stock, for the duration of this SLA and for a period of two (2) years thereafter. In order to schedule shipment of emergency replacements, Siemens may telephone Unisphere by 3:00PM ET, on a business day for shipment on the next business day. Charges for replacement Product will be the current FOB applicable price list price less agreed discounts.
EMERGENCY REPLACEMENT SERVICE. (a) If a failure causes a customer service impairment, which failure is caused by PRODUCT furnished under this Agreement, SELLER agrees to ship replacement PRODUCT, by the most expedient means available, within twenty-four (24) hours of verbal notification by CUSTOMER.
(1) If the defective or nonconforming PRODUCT is in warranty or is covered under a maintenance agreement, SELLER shall ship new replacement PRODUCT at no charge. If the defective or nonconforming PRODUCT is not returned to SELLER within sixty (60) days from the date of shipment of the new replacement PRODUCT, SELLER may invoice CUSTOMER for such new replacement PRODUCT [*Confidential treatment requested].
(2) If the defective or nonconforming PRODUCT is out of warranty and is not covered under a maintenance agreement, SELLER shall ship new replacement PRODUCT and may invoice CUSTOMER.
(b) In order to schedule shipment of replacement PRODUCT, CUSTOMER may telephone SELLER. This service shall be available from SELLER seven (7) days a week, twenty-four (24) hours a day. As specified in Attachment D, CUSTOMER may contact SELLER at the telephone numbers listed during normal working hours and after normal working hours.
EMERGENCY REPLACEMENT SERVICE. WildBlue has the option to request expedited service for repair and replacement. Charges for this emergency service are shown in Schedule 16. In addition to the ability to expedite individual units, Contractor may sign a maintenance agreement that covers all SMs shipped to Contractor 1 ViaSat and WildBlue Confidential March 5, 2001 according to the terms of the agreement. If WildBlue has paid all applicable fees, or if WildBlue elects to expedite a specific repair case and agrees to pay the fees listed in Schedule 16, then:
EMERGENCY REPLACEMENT SERVICE. 64.1 Supplier agrees, in the event of an emergency or an out-of-service condition attributed to Goods furnished hereunder, to ship replacement Goods within twenty-four (24) hours of verbal notification by Buyer for a period of ten (10) years after the delivery of such Goods. If replacement Goods will not be available for shipment within twenty-four (24) hours, Supplier shall notify Buyer immediately by telephone and arrange with Buyer for:
(a) an alternate shipping schedule; (b) telephonically assisting Buyer in repair of the defect; and
EMERGENCY REPLACEMENT SERVICE. 29 8.7 Extraordinary Support ........................................ 30 8.8 Training ..................................................... 30 8.9
EMERGENCY REPLACEMENT SERVICE. In addition to the Material replacement provisions set out in the sections entitled "WARRANTY" and "REPLACEMENTS OUT OF WARRANTY", Ericsson agrees, in the event of an emergency out-of-service condition, to use its best efforts to ship Replacement Material within twenty-four (24) hours after notification by ITC for a period of ten (10) years after RFA (or for Furnish Only Orders, from delivery of the Material). Such emergency shipment shall be subject to Ericsson's then-current emergency handling fees. For Material under warranty, there will be no charge for Replacement Material, and transportation costs will be borne by Ericsson. For Material not covered under warranty, charges for Replacement Material will be at the then current agreement price, or if no such agreement exists, at Ericsson's then-current selling price; transportation costs will be borne by ITC. In order to schedule shipment of Replacement Material, ITC may call a telephone number furnished by Ericsson. This service will be available twenty-four (24) hours a day and seven (7) days a week. Defective Material under warranty is to be returned by ITC for credit within thirty (30) days after ITC's receipt of Replacement Material hereunder. If such Material -------------------------------------------------------------------------------- is not returned, Ericsson shall have the right to invoice ITC at the then current agreement price, or if no such agreement exists, at Ericsson's then-current selling price for such Replacement Material.
EMERGENCY REPLACEMENT SERVICE. In the event of an emergency or an out-of-service condition attributed to Goods furnished hereunder, Supplier agrees, for ten (10) years from the effective date of this Agreement, or five (5) years from the last shipment hereunder of the affected Goods, whichever is longer, to ship functionally equivalent replacement Goods within twenty-four (24) hours of verbal notification by Buyer. If replacement Goods will not be available for shipment within twenty-four (24) hours, Supplier shall notify Buyer immediately by telephone and (
a) arrange with Buyer for an alternate shipping schedule acceptable to Buyer; (b) telephonically assist Buyer in repair of the defect; and/or (c) supply field engineering assistance to restore service. Buyer shall call (000) 000-0000 to obtain emergency replacement service.
EMERGENCY REPLACEMENT SERVICE. (a) In the event of a defect or outage, which failure is caused by the failure or defect in Product or Software furnished under this Agreement, Seller agrees to ship replacement Product or Software by the most expedient means available, within [**] hours of verbal notification by Verizon Wireless.
(1) If the defective Product or Software is in warranty or is covered under Maintenance, Seller shall ship new replacement Product at no charge. If the defective Product or Software is not returned to Seller within [**] days from the date of shipment of the new replacement Product or Software, Seller may invoice Verizon Wireless for such new replacement Product or Software at the then-applicable Price.
(2) If the defective Product or Software is out of warranty and is not covered under Maintenance, Seller shall ship new replacement Product or Software and may invoice Verizon Wireless at the then-applicable Price.
(b) In order to schedule shipment of replacement Product, Verizon Wireless may telephone Seller. This service shall be available from Seller seven (7) days a week, twenty-four (24) hours a day. As specified in Attachment B-4, Verizon Wireless may contact Seller at the telephone numbers listed during normal working hours and after normal working hours.
EMERGENCY REPLACEMENT SERVICE. 5 7. CONTINUING AVAILABILITY OF PRODUCT SUPPORT............................................................5 8. TECHNICAL SUPPORT FOR PRODUCT.........................................................................6 9. ON-SITE ASSISTANCE....................................................................................8
EMERGENCY REPLACEMENT SERVICE. (a) If a failure causes a customer service impairment, which failure is caused by PRODUCT furnished under this Agreement, Manufacturer agrees to work with SELLER to ship replacement PRODUCT, by the most expedient means available, within twenty-four (24) hours of verbal notification by CUSTOMER.
(1) If the defective or nonconforming PRODUCT is in warranty or is covered under a maintenance agreement, Manufacturer shall work with SELLER to ship new replacement PRODUCT at no charge. If the defective or nonconforming PRODUCT is not returned to Manufacturer within sixty (60) days from the date of shipment of the new replacement PRODUCT, SELLER may invoice CUSTOMER for such new replacement PRODUCT [* Confidential treatment will be requested]
(2) If the defective or nonconforming PRODUCT is out of warranty and is not covered under a maintenance agreement, Manufacturer shall work with SELLER to ship new replacement PRODUCT and SELLER may invoice CUSTOMER [* Confidential treatment will be requested]
(b) In order to schedule shipment of replacement PRODUCT, CUSTOMER may telephone Manufacturer. This service shall be available from Manufacturer seven (7) days a week, twenty-four (24) hours a day. As specified in Attachment D, CUSTOMER may contact Manufacturer at the telephone numbers listed during normal working hours and after normal working hours.
7. CONTINUING AVAILABILITY OF PRODUCT SUPPORT
(a) Manufacturer agrees to offer for sale to CUSTOMER, for the respective periods during which the PRODUCT is manufactured by Manufacturer, and for a period of ten (10) years after the PRODUCT has been manufacturer discontinued, functionally equivalent replacement and repair parts.
(b) If Manufacturer is unable or unwilling to supply such parts or Manufacturer is unable or unwilling to obtain another source of supply for CUSTOMER, then such inability shall be considered noncompliance with this Section and Manufacturer shall to the extent that Manufacturer is able to do so with neither obligation nor charge to CUSTOMER, provide CUSTOMER with drawings or other documents required to either manufacture or buy such parts and the technical information or any other rights necessary for CUSTOMER to manufacture or obtain such parts from other sources.
(c) The technical information shall include, by example and not by way of limitation:
(1) Manufacturing drawings and specifications of materials and parts comprising the replacement and repair parts and components;
(2) Manufacturing drawing...
