Good Neighbor Policy - Community Coordination and Communication. 1. Communication and Coordination with Neighborhood, Businesses and Public The CONTRACTOR is responsible for communication with neighbors on an ongoing basis and facilitate Community Forums in coordination with the COUNTY, as needed. The CONTRACTOR will provide information about the program to the public in coordination with the COUNTY. The CONTRACTOR will establish a public inquiry phone number and post contact information. For community stakeholders to call for information or questions about the site or program. The CONTRACTOR will create and maintain a program website that will include important information for community stakeholders and clients. The website will include a “Frequently Asked Questions” section provide answers to community concerns. Additionally, the website will include a digital copy of the CONTRACTOR’s full “Good Neighbor Policy” to be made accessible to the public. The CONTRACTOR will have program information on-site and disseminate these resources to the community. The CONTRACTOR will establish media guidelines and ensure that the public is regularly updated on the progress and successes of the shelter program through various local media outlets in coordination with the COUNTY. All community and media contact will be made in concert with the COUNTY Media Representative.
Good Neighbor Policy - Community Coordination and Communication. 1. Communication and Coordination with Neighborhood, Businesses and Public Commented [ZG13]: Is this defined in Good Neighbor Policy? Commented [PJ14R13]: yes The Contractor is responsible for communication with neighbors on an ongoing basis and facilitate Community Forums in coordination with the County, as needed. The Contractor willshall provide information about the program to the public in coordination with the County. The Contractor willshall establish a public inquiry phone number and post contact information. For community stakeholders to call for information or questions about the site or program. The Contractor willshall create and maintain a program website that willshall include important information for community stakeholders and clients. The website willshall include a “Frequently Asked Questions” section provide answers to community concerns. Additionally, the website willshall include a digital copy of the Contractor’s full “Good Neighbor Policy” to be made accessible to the public. County of Orange Page 14 of 24 Mercy House Living Centers, Inc. OC Community Resources FY 2019-20 Contract PS Contract #19-22-0037-PS Attachment A Redline The Contractor willshall have program information on-site and disseminate these resources to the community. The Contractor willshall establish media guidelines and ensure that the public is regularly updated on the progress and successes of the shelter program through various local media outlets in coordination with the County. All community and media contact willshall be made in concert with the County Media Representative.
Good Neighbor Policy - Community Coordination and Communication. 1. Communication and Coordination with Neighborhood, Businesses and Public The OPERATOR is responsible for communication with neighbors on an ongoing basis. Prior to commencement of any services at the Year Round Emergency Shelter Program, the OPERATOR will facilitate a number of Community Forums, as needed. The OPERATOR will provide information to the public including operational design plans, estimated date to begin and complete construction efforts on the project and when services will begin. The OPERATOR will establish a public inquiry phone number and post contact information. For community stakeholders to call for information or questions about the site or program. The OPERATOR will create and maintain a program website that will include important information for community stakeholders and clients. The website will include a “Frequently Asked Questions” section provide answers to community concerns. Additionally, the website will include a digital copy of the OPERATOR’s full “Good Neighbor Policy” and “Management and Operational Plan” to be made accessible to the public. The OPERATOR will have program information on-site and disseminate these resources to the community. The OPERATOR will establish media guidelines and ensure that the public is regularly updated on the progress and successes of the shelter program through various local media outlets.
Good Neighbor Policy - Community Coordination and Communication. 1. Communication and Coordination with Neighborhood, Businesses and Public
Good Neighbor Policy - Community Coordination and Communication. 1. Communication and Coordination with Neighborhood, Businesses and Public The Shelter Operator is committed to communication with neighbors on an ongoing basis. As part of this commitment, the Shelter Operator will work with the City to facilitate Community outreach efforts to ensure ongoing communication and proactive responses to any issues. These Community outreach efforts will provide opportunities to answer any questions that members of the surrounding community might have on the operations of the Costa Mesa Bridge Shelter Program. The Shelter Operator will provide information to the public including operational components, programmatic outcomes and performance, and engage in dialogue about any proposed changes to the program that may have a real or a perceived community impact. A public inquiry phone number and contact information will also be posted. Community stakeholders may call this number for information about the site or to have any questions answered. The phone number will be retained as a resource for community members while the shelter is up and operational. All community complaints and/or inquiries about the Costa Mesa Bridge Shelter will be recorded and forwarded to the appropriate staff for prompt responses. The Shelter Operator will be fully committed to an appropriate customer service response and will consider the resolution of community complaints a high priority. The Shelter Operator will also create and maintain a program website that will include important information for community stakeholders and clients alike. The website will include a “Frequently Asked Questions” section which will help to provide instant answers to community concerns. Additionally, the website will include a digital copy of the Shelter Operator’s full “Good Neighbor Policy” and “Management and Operational Plan” to be made accessible to the public. Visits by members of the community and tours of the facility will only be available by scheduling an appointment with City Staff. All requests must be submitted no less than 48 hours in advance and must be approved the City Manager or designee. Approved shelter tours will only be given during normal business days (M-F), during the hours of 8:30 am - 4:30 pm). The Shelter Operator will have program brochures available on-site, and will also as disseminate these resources to groups throughout the community. Information on the brochures will highlight the various services at the facility as well as criteria for admis...
