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Hotline Support Sample Clauses

Hotline SupportContractor shall provide remote access hotline support to City to help City answer routine questions with respect to the use of the Software. Contractor also shall provide remote access hotline support to City to initiate resolution of Priority 1 and Priority 2 Errors, Defects and Malfunctions. Hotline support shall be made available by phone between the hours of 8 a.m. and 6 p.m. Pacific time Monday through Friday, except legal holidays. Hotline support shall be available by electronic bulletin board, electronic mail or other service 24-hours a day, seven-days a week. Responses to questions posted by electronic means will be made within the time frame established under Priority Protocols for an Error, Defect or Malfunction in a Software Product.
Hotline SupportContractor shall provide remote access hotline support to City to help City answer routine questions with respect to the use of the Software. Contractor also shall provide remote access hotline support to City to initiate resolution of Priority 1 and Priority 2 Errors, Defects and Malfunctions. Hotline support shall be made available by phone between the hours of 8 a.m. and 6 p.m. Pacific time Monday through Friday, except legal holidays. Hotline support shall be available by electronic bulletin board, electronic mail or other service 24-hours a
Hotline Support. For an urgent problem, the Licensee can telephone the Licensor’s Hotline which is available Monday to Friday from 09.00 to 17.00 (excluding National Holidays) (the standard hours of empath-e). An urgent problem is degradation or failure of the Licensed Programs. Problems which do not delay or inhibit system operation will be handled by written or electronically mailed reports. The Client must submit sufficient material and information to enable the support staff of empath-e to duplicate the problem. The support staff of empath-e will attempt to solve a problem immediately, or as soon thereafter as possible. When appropriate, empath-e will endeavour to give an estimate of how long a problem may take to resolve. empath-e will keep the Client informed of the progress of problem resolution.
Hotline SupportContractor shall provide remote access hotline support to City to help City answer routine questions with respect to the use of the Licensed Software. Contractor also shall provide remote access hotline support to City to initiate resolution of Priority 1 and Priority 2 Errors, Defects and Malfunctions. Hotline support shall be made available by phone between the hours of 8 a.m. and 6 p.m. Pacific time Monday through Friday, except legal holidays. Emergency maintenance may be accessed after normal business hours through Contractor’s established paging service available by dialing Contractor’s main office number (231-938-5959). Hotline support shall be available by electronic bulletin board, electronic mail or other service 24-hours a day, seven-days a week. Responses to questions posted by electronic means will be made within the time frame established under Priority Protocols for an Error, Defect or Malfunction in the Licensed Software.
Hotline Support. CKK and Cadence agree that during the term of this Agreement CKK shall, or CKK shall require one of its Distributors to, offer first-response Technical Assistance to End Users in the Territory which have a current Maintenance Agreement in effect. Such Technical Assistance shall be available between the hours of 9:00 a.m. and 5:30 p.m., Territory time, Monday through Friday (except holidays in the Territory). If CKK or such Distributor is unable to adequately respond to an End User inquiry due to the technical complexity of such question, CKK may contact SKK for backup support between the hours of 9:00 a.m. and 5:30 p.m. Territory time, Monday through Friday (except SKK-observed holidays) or refer such End User directly to SKK.
Hotline Support. Hotline Support may include general PRODUCT application questions/issues, election operation issues and any and all other areas that the BOARD may wish to utilize the NTS Support Center. For the Term of this Agreement, Hotline support for TEAM Voter Registration, Sign-It Signature Digitization, Full Document Imaging and IMS Interface Messaging Systems, not to exceed eight (8) hours in any one month, shall be provided by NTS at no charge to the BOARD. Hotline support shall be available between the hours of 9:00 AM and 5:00 PM, Monday through Friday, exclusive of holidays. Hotline support over and above the monthly maximum shall be billed at a rate of $175.00 per hour.
Hotline Support. If You purchase Hotline Support, the terms and conditions that govern Hotline Support are set forth herein and in Exhibit B. Hotline Support may be purchased separately from Maintenance Subscription and may not be available for all Software Programs.
Hotline Support. Contractor or OEM shall provide remote access hotline support to City to help City answer routine questions with respect to the use of the Software. Contractor also shall provide remote access hotline support to City to initiate resolution of Errors, Defects and Malfunctions as described in Appendix C. Hotline support shall be made available by phone 24 hours a day, seven days a week (including holidays).
Hotline SupportBoth parties agree that the Master Ordering Agreement (For Services) For the Globalstar Program #04-QC/NOG-MOA-001, as amended (“MOA”)and Revised Task Order #1 for Tier 3 Hotline/Help Desk Support Under the Master Ordering Agreement (for Services) For the Globalstar Program #04-QC/NOG-MOA-001 (Revised Task Order #1) shall be amended as follows: 1. The fixed price for Hotline/Help Desk Support from November 1, 2008 though October 30, 2009 shall increase by [*] per month for a period of twelve (12) months from the current pricing set forth in Amendment No. 4 to the Revised Task Order #1 as set forth below: November 1, 2008 — August 30, 2009 [*] per month September 1, 2009 — October 30, 2009 [*] per month November 1, 2009 — August 30, 2010 [*] per month 2. In the event this Agreement is terminated for any reason except for termination for cause by Qualcomm due to breach by Buyer, upon written request by Buyer and subject to available resources, Qualcomm will continue to provide Hotline support for a period of twelve (12) months from the date of termination for an additional [*] per month to the then-current monthly fee. An amendment to the MOA and Revised Task Order #1 will be executed between the parties.
Hotline SupportBoth parties agree that the Master Ordering Agreement (For Services) For the Globalstar Program #04-QC/NOG-MOA-001, as amended (“MOA”)and Revised Task Order #1 for Tier 3 Hotline/Help Desk Support Under the Master Ordering Agreement (for Services) For the Globalstar Program #04-QC/NOG-MOA-001 (Revised Task Order #1) shall be amended as follows: The parties agree that the term of the Hotline/Help Desk Support shall cease on September 30, 2009. Further, the fixed price for Hotline/Help Desk Support for the remainder of the term shall be as follows: November 1, 2008 – May 31, 2009 [*] per month (payments received) June 1, 2009 – July 31, 2009 [*] per month August 1, 2009 - September 30, 2009 [*] per month