LICENSOR SUPPORT. During the Term of the Agreement, Licensor shall provide Creative with: (i) all available solutions and corrections for reported problems which are replicated and diagnosed by Creative as a defect in the Licensed Products; and (ii) such changes and corrections as are necessary to keep the Licensed Products substantially in conformance with applicable Documentation and specifications. In addition, Licensor shall provide to Creative technical support of at least telephone support for problem resolution from 8:00am to 5:00pm (Pacific Standard Time) weekdays, excluding published holidays. Upon such notice to Licensor of a problem with the Licensed Products, Licensor shall use its best efforts to correct or circumvent the problem. Any corrections to the Licensed Products will be made to the most current generally available release; PROVIDED, HOWEVER, that Licensor will use its best efforts to support the previously released version of such Licensed Product for twelve (12) months after the introduction of a new generally available release.
LICENSOR SUPPORT. Licensor shall make its employees, consultants, contractors, advisors and agents (“Representatives”) that are knowledgeable regarding the Licensor Technology and Product (including the properties and functions thereof), available to Company for scientific and technical explanations, advice, on-site support (limited to once a year and one (1) week for each on-site support) and meetings with Regulatory Authorities that may reasonably be required by Company (provided Company shall consider in good faith Licensor’s requests regarding when such meetings are scheduled) relating to the Development of Existing Product (the “Development Support”). The Development Support shall be provided by Licensor free-of-charge during the Term except for reasonable Out-of-Pocket Expenses.
LICENSOR SUPPORT. (1) Telephone number for: [*]
(2) Hours of operation: 9 AM - 5PM (PST)
(3) Additional Licensor Technical Support Resources: N/A Confidential treatment has been requested with respect to the omitted portions of this exhibit. The copy filed herewith omits the information subject to the confidentiality request. Omissions are designated as [*]. A complete version of this exhibit has been filed separately with the Securities and Exchange Commission.
LICENSOR SUPPORT. This Agreement does not entitle Third Party Dealer to any maintenance, support, or training for the Software or the Equipment except for limited phone-based technical support, documentation, and online content, all as provided by Licensor in Licensor’s sole discretion. Additional maintenance, support, and training may be offered to Third Party Dealer, in Licensor’s sole discretion, for additional fees.
LICENSOR SUPPORT. Upon SymBio’s reasonable request, Eagle shall provide such support and assistance as is required for SymBio to (i) obtain and maintain relevant Marketing Authorizations for Licensed Product in the SymBio Territory, including Regulatory Approval of Licensed Products in the Field in the SymBio Territory, and (ii) comply with the Pharmaceuticals and Medical Devices Act of Japan and all other applicable Laws, in each case as they pertain to Licensed Product in the SymBio Territory during the Term. SymBio shall reimburse Eagle out-of-pocket costs reasonably incurred by Eagle in connection with providing support and assistance pursuant to this Section 5.2 within thirty (30) days after Eagle submits to SymBio an invoice and copies of documentation reasonably evidencing such out-of-pocket costs to the extent not otherwise reimbursed under Section 4.8.
LICENSOR SUPPORT. Licensor has no financial responsibility with regard to any Improvements. However, Licensor agrees to cooperate with Licensee in its efforts to obtain all necessary permits and approvals required by governmental authorities and any utility upgrades needed in connection with Licensee's operation of the Licensor on the Premises/Property and to provide relevant documents including, but not limited to, existing floorplans, drawings and site plans, as needed. Should Licensee need specific amendments to this this Agreement necessary to the procurement of new construction financing, Licensor (and all those listed in the Notice section hereof shall be notified of such need in writing) and Licensee, shall cooperate to develop a revised, written document. The provisions of Section 6 shall apply to resolve any disputes.
LICENSOR SUPPORT. (1) Telephone number for: (000) 000-0000.
(2) Hours of operation: 9 AM - 5PM (EST).
(3) Additional Licensor Technical Support Resources: N/A
LICENSOR SUPPORT. Licensor shall, at no further cost to Licensee, use commercially reasonable efforts to provide up to 100 hours of technical support to Licensee as reasonably requested by Licensee, with a development project for Licensee to develop its own software products to support and work with the SmartFrame Products, including, without limitation by (i) entering into the Exchange of Technical Data Agreement attached hereto as Exhibit A, (ii) supporting Licensee’s development efforts and (iii) supporting Licensee’s efforts regarding validation testing. In the event that Licensor makes changes to the SmartFrame Products subsequent to Brainlab’s development of its supportive software that require Brainlab to undertake further development, Licensor shall, at no further cost to Licensee, use commercially reasonable efforts to provide up to 100 hours of technical support to Licensee as reasonably requested by Licensee to complete such updated development. Time requests beyond 100 hours shall be considered by the parties, and MRII shall make reasonable efforts to provide such support at the following agreed upon annual rate (subject to increase each year by an amount not to exceed the increase in the US consumer price index): Junior Engineer - $50.00 per hour Engineer - $80.00 per hour Head of Product Development - $120.00 per hour Quality Management - $80.00 per hour
LICENSOR SUPPORT. (1) Telephone number for: [*]
(2) Hours of operation: 9 AM - 5PM (PST)
(3) Additional Licensor Technical Support Resources: N/A
LICENSOR SUPPORT. Licensor shall provide to Licensee technical training and support services as described in more detail in Exhibit D (collectively, "Support") in connection with the Licensor Technology licensed to Licensee hereunder. Such Support shall be provided in accordance with a schedule to be mutually agreed upon by Licensee and Licensor. "Support" shall include Licensor's obligation to provide future Licensor Technology and associated Proprietary Rights to Licensee in accordance with Section 4.1 ("Licensor Delivery"). Licensor shall have no obligation to provide technical support of any Licensee modifications to Licensor Source Code under this Section 6.1 ("Licensor Support"), except as provided in Section 4.1(b) ("Deliverable Source Code").
