Maintenance/Service Assurance Sample Clauses

Maintenance/Service Assurance. If requested by either Party, the Parties will negotiate in good faith to arrive at terms and conditions for Acceptance Testing on repairs.
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Maintenance/Service Assurance. 11.1 Narrowband/voice service: In regards to the line shared service configuration as outlined above, if the narrowband, or voice, portion of the DLE-HFS arrangement becomes significantly degraded due to the xDSL-based service being deployed over the DLE-HFS arrangement, certain procedures as detailed below will be followed to restore the narrowband, or voice service. Should only the narrowband or voice service be reported as significantly degraded or out of service, AT&T-13STATE shall repair the narrowband portion of the DLE-HFS arrangement without disturbing the broadband portion of the DLE- HFS if possible. In any case, AT&T-13STATE shall attempt to notify the end user customer and CARRIER for permission any time AT&T-13STATE repair effort has the potential of affecting service on the broadband portion of the DLE-HFS.
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Maintenance/Service Assurance. 3.3.1 AT&T ILLINOIS will provide resolution of LEC-referred YZP trouble tickets for xDSL Loops in parity with the repair intervals AT&T ILLINOIS provides to itself, any of its affiliates in Texas providing advanced services affiliates and other CLECs. 3.3.2 Prior to opening a YZP trouble ticket, CLEC shall verify the DSLAM is built properly, check the logical translations, perform a loop back test from its DSLAM, ensure proper routing, profile, and modem settings and shall confirm that the problem is not CLEC-related. 3.3.3 CLEC shall pay Maintenance of Service charges on a time and material basis, in 30- minute increments, associated with any YZP-related trouble ticket dispatch pursuant to the FCC tariffed rates set forth in Section 5 below, if: 3.3.3.1 the YZP trouble ticket is opened, and it is later determined by AT&T ILLINOIS to be a ‘No Trouble Found’ (NTF) in AT&T ILLINOIS’ portion of the network; or 3.3.3.2 the loop specific inhibitor information provided by CLEC to AT&T ILLINOIS requires a dispatch by AT&T ILLINOIS but is found to be incorrect upon subsequent investigation by AT&T ILLINOIS during the trouble ticket resolution process; or 3.3.3.3 a retrip is involved with a YZP trouble ticket (when CLEC notifies AT&T ILLINOIS that the loop is not working properly after initial trouble resolution), and there is NTF by AT&T ILLINOIS in AT&T ILLINOIS’ portion of the network; or 3.3.3.4 the need for a vendor meet is agreed upon by AT&T ILLINOIS and the CLEC technician is not equipped properly at the vendor meet site or CLEC’s Technician is not at the site at the scheduled time or within ten (10) minutes thereafter. 3.3.3.5 AT&T ILLINOIS shall pay Time and Material Charges (maintenance of service charges/additional labor charges) when, in the course of resolving a YZP trouble ticket, AT&T ILINOIS requires CLEC to dispatch personnel to the end user customer’s premises or a Central Office and the trouble was not caused by CLEC’s facilities or equipment. Such Time and Material Charges will include all technicians dispatched, including technicians dispatched to other locations for purposes of testing. Rates of Time and Material charges will be billed at amounts equal to those contained in Appendix Pricing.
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Maintenance/Service Assurance. 5.1 Prior to opening of a trouble ticket for the Removal of All or Non-Excessive Bridged Tap, CLEC must verify that the problem is not CLEC-related.
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Maintenance/Service Assurance. 6.1 AT&T-9STATE will be responsible for repairing voice services and the physical line between the NID at the customer’s premises and the Termination Point. CARRIER will be responsible for repairing its data services on the high frequency portion of the loop. Each Party will be responsible for maintaining its own equipment. 6.2 CARRIER shall inform its end users to direct data problems to CARRIER, unless both voice and data services are impaired, in which event the end users should call AT&T-9STATE. 6.3 Once a Party has isolated a trouble to the other Party’s portion of the loop, the Party isolating the trouble shall notify the end user that the trouble is on the other Party’s portion of the loop. 6.4 If CARRIER reports a trouble on a loop on which it is purchasing Line Sharing and AT&T-9STATE determines that no trouble exists on the loop, AT&T-9STATE will xxxx XXXXXXX for any dispatching and testing (both inside and outside the CO) required by AT&T-9STATE in order to confirm the working status. The rates for no trouble found (NTF) shall be as set forth in Line Share Pricing Appendix. 6.5 Notwithstanding anything else to the contrary in this Agreement, when AT&T-9STATE receives a voice trouble and isolates the trouble to the physical collocation arrangement belonging to CARRIER, AT&T-9STATE will notify CARRIER and xxxx XXXXXXX accordingly.
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Maintenance/Service Assurance. 18.1. If requested by either Party, the Parties will negotiate in good faith to arrive at terms and conditions for Acceptance Testing on repairs. 18.2. Sprint will provide resolution of SBCT-referred trouble tickets for the HFS in parity with repair intervals pursuant to Part J, Performance Measurements 18.3. When SBCT resolves the trouble condition in its equipment, SBCT will contact Sprint to restore the HFS. 18.4. Any SBCT testing of the retail-POTS service must be non-intrusive. SBCT may use intrusive testing on its non-integrated DATA-only sections within its equipment. The retail POTS service must be continuous and cannot be opened by SBCT.
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Maintenance/Service Assurance. 5.1 Prior to opening of a trouble ticket for the Removal of All or Non-Excessive Bridged Tap, CLEC must verify that the problem is not CLEC-related. If a Removal of All or Non-Excessive Bridged Tap trouble ticket is opened, and it is later determined by AT&T that the requested conditioning is not available because no such bridged tap was on the loop, the trouble ticket will be closed and CLEC shall pay the Maintenance Service Charge on a Time and Material basis in accordance with Section 7 of Attachment 25—xDSL. 5.2 CLEC may open a trouble ticket for the Removal of All or Non-Excessive Bridged Tap via the following two methods: 5.2.1 By calling the WCMC and opening a manual ticket with its specific conditioning request, e.g., “Found Bridged Tap (BT) on loop, request Removal of Non-Excessive BT.” 5.2.2 By opening an electronic bonding ticket. In such case, CLEC shall request specific conditioning in the remarks field e.g., “Found Bridged Tap (BT) on loop, request Removal of Non-Excessive BT.” Both methods require the following: 1. When Excessive Bridged Tap is present on the loop, the removal of All bridged tap. 2. When Excessive Bridged Tap is not present on the loop, the removal of Non-Excessive Bridged Tap. 3. Once All Bridged Tap has been removed, any future trouble tickets concerning bridged tap will require a vendor meet with the AT&T WCMC. Vendor meet procedures can be found in AT&T’s CLEC On-Line Handbook. 4. It is CLEC’s obligation to document on the trouble ticket the type of conditioning it is requesting be performed by AT&T e.g., the Removal of All or Non-Excessive Bridged Tap. If the specific RABT conditioning request is not documented on the CLEC trouble ticket, the trouble ticket will be returned to CLEC for specific information. 5. Any conditioning requests for the removal of Excessive Bridged Tap or for the removal of load coil(s) or repeater(s), will be performed pursuant to the existing rates, terms and conditions for xDSL Loops and Subloops provided for in Attachment 25 of this Agreement. 5.3 Except as otherwise provided for herein, when a trouble ticket is opened by CLEC for the Removal of All or Non- Excessive Bridged Tap, a zero plus five (0+ 5) business day interval will be given. Trouble ticket authorization for conditioning and billing will be provided as follows: 5.3.1 If the trouble ticket is opened for a loop that is 12,000 feet or greater in Actual Loop Length, AT&T will use that designation and the initiation of the trouble ti...
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Maintenance/Service Assurance. 5.1 AT&T will provide resolution of CLEC-referred YZP trouble tickets for the xDSL Loops and xDSL Subloops in parity with repair intervals AT&T provides to its advanced services affiliates.
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Related to Maintenance/Service Assurance

  • MAINTENANCE SERVICE Free maintenance services including spares shall be provided by the vendor during the period of warranty. User, at its discretion may ask the vendor to provide maintenance services after warranty period, i.e. Annual maintenance and repairs of the system at the rates indicated by bidder in its proposal and on being asked so, the vendor shall provide the same. The cost of annual maintenance and repairs cost (after warranty period), which will include cost of spares replaced, shall be paid in equal quarterly installments at the end of each quarter.

  • Maintenance Services Subject to Client’s timely payment of the applicable maintenance fees, Accenture will make available the following maintenance services (“Maintenance Services”):

  • Support and Maintenance Services Information about Teradici’s support and maintenance for the Licensed Product may be found at xxxxx://xxxx.xxxxxxxx.xxx.

  • Compliance Services (a) If Schedule I contains a requirement for the BNY to provide the Fund with compliance services, such services shall be provided pursuant to the terms of this Section 6 (the “Compliance Services”). The precise compliance review and testing services to be provided shall be as mutually agreed between the BNY and each Fund, and the results of the BNY’s Compliance Services shall be detailed in a compliance summary report (the “Compliance Summary Report”) prepared on a periodic basis as mutually agreed. Each Compliance Summary Report shall be subject to review and approval by the Fund. The BNY shall have no responsibility or obligation to provide Compliance Services other that those services specifically listed in Schedule I. (b) The Fund will examine each Compliance Summary Report delivered to it by the BNY and notify the BNY of any error, omission or discrepancy within ten (10) days of its receipt. The Fund agrees to notify the BNY promptly if it fails to receive any such Compliance Summary Report. The Fund further acknowledges that unless it notifies the BNY of any error, omission or discrepancy within 10 days, such Compliance Summary Report shall be deemed to be correct and conclusive in all respects. In addition, if the Fund learns of any out-of-compliance condition before receiving a Compliance Summary Report reflecting such condition, the Fund will notify the BNY of such condition within one business day after discovery thereof. (c) While the BNY will endeavor to identify out-of-compliance conditions, the BNY does not and could not for the fees charged, make any guarantees, representations or warranties with respect to its ability to identify all such conditions. In the event of any errors or omissions in the performance of Compliance Services, the Fund’s sole and exclusive remedy and the BNY’s sole liability shall be limited to re-performance by the BNY of the Compliance Services affected and in connection therewith the correction of any error or omission, if practicable and the preparation of a corrected report, at no cost to the Fund.

  • Maintenance and Support Services If this Agreement is for IT goods or services, this section applies: Unless otherwise specified in this Agreement: The Contractor shall promptly provide the Court with all Upgrades, including without limitation: (i) all Upgrades generally made available by Contractor to its other customers; (ii) Upgrades as necessary so that the Work complies with the Specifications and Applicable Law (including changes in Applicable Law); (iii) Upgrades as necessary so that the Work operates under new versions or releases of the Court’s operating system or database platform; and (iv) all on-site services necessary for installation of Upgrades. Without limiting any other obligation of Contractor under this Agreement, Contractor represents and warrants that it will maintain services, equipment, software or any other part of the Work so that they operate in accordance with their Specifications and Documentation; and The Contractor shall respond to the Court within four (4) hours after the Court reports a Technical Support Incident (such hours all occurring during Standard M&S Hours) to Contractor. DELIVERY, ACCEPTANCE, AND PAYMENT Delivery. Contractor shall deliver to the Court the Deliverables in accordance with this Agreement, including the Statement of Work. Unless otherwise specified by this Agreement, Contractor will deliver all goods purchased by the Court “Free on Board Destination Freight Prepaid” to the Court at the address and location specified by the Court. Title to all goods purchased by the Court vests in the Court upon payment of the applicable purchase price. Contractor will bear the risk of loss for any Work being delivered until received by the Court at the proper location. All shipments by Contractor or its Subcontractors must include packing sheets identifying: this Agreement number, the Court’s purchase order number, item number, quantity and unit of measure, part number and description of the goods shipped, and appropriate evidence of inspection, if required. Goods for different Agreements shall be listed on separate packing sheets.

  • Maintenance Support State Street shall use commercially reasonable efforts to correct system functions that do not work according to the System Product Description as set forth on Attachment A in priority order in the next scheduled delivery release or otherwise as soon as is practicable.

  • Directory Assistance Service Updates 8.3.3.1 BellSouth shall update end user listings changes daily. These changes include: 8.3.3.1.1 New end user connections 3.3.1.2 End user disconnections

  • Ambulance Services Ground Ambulance Air and Water Ambulance

  • Compliance Support Services Provide compliance policies and procedures related to services provided by BNY Mellon and, if mutually agreed, certain of the BNY Mellon Affiliates; summary procedures thereof; and periodic certification letters. · Such Compliance Support Services are administrative in nature and do not constitute, nor shall they be construed as constituting, legal advice or the provision of legal services for or on behalf of a Fund or any other person, and such services are subject to review and approval by the applicable Fund and by the Fund’s legal counsel. · Provide access to Fund records so as to permit the Fund or TRP to test the performance of BNY Mellon in providing the services under this Agreement. · Such Compliance Support Services performed by BNY Mellon under this Agreement shall be at the request and direction of the Fund and/or its chief compliance officer (the “Fund’s CCO”), as applicable. BNY Mellon disclaims liability to the Fund, and the Fund is solely responsible, for the selection, qualifications and performance of the Fund’s CCO and the adequacy and effectiveness of the Fund’s compliance program.

  • Planned Maintenance (a) Subject to any modification or amendment of this Agreement made pursuant to Section 4.2(c) or Section 7.3(d), Planned Maintenance occurring during the Delivery Term shall be coordinated and scheduled in accordance with this Section 9.6. Seller shall perform all Planned Maintenance (including Major Planned Maintenance) in a manner that optimizes the generation and benefits to Buyer of the Contract Energy, Storage Energy, and other Products (e.g., during off-peak periods and low-irradiance periods) and, without limiting the foregoing, either (i) outside of Daylight Hours or (ii) during the months of October and November only, during Daylight Hours; provided, however, that the foregoing restrictions shall not apply to any Planned Maintenance that Seller is required to perform pursuant to any applicable manufacturer warranty that cannot reasonably be performed by Seller subject to such restrictions. (b) Seller shall deliver to Buyer a proposed schedule for Planned Maintenance in respect of each Contract Year (“Planned Maintenance Schedule”) no later than ninety (90) Days before the start of such Contract Year. Planned Maintenance Schedules submitted by Seller shall (i) comply with the second sentence of Section 9.6(a) and (ii) include reasonably detailed descriptions of the Planned Maintenance to be performed, the Days and times in which each type of Planned Maintenance is scheduled to be performed, the estimated amount(s) of Contract Capacity and Storage Capacity that will be unavailable due to Planned Maintenance and the total number of hours that Seller expects that the Contract Capacity and Storage Capacity will be unavailable due to Planned Maintenance. The general form for the Planned Maintenance Schedule is set forth in Schedule 9.6. (The Planned Maintenance descriptions reflected in the general form set forth in Schedule 9.6 are provided for indicative purposes only, and are not necessarily representative of the detail, time periods, or certainty required for a Planned Maintenance Schedule hereunder.) (c) Buyer shall have the right to disapprove, in its reasonable discretion (provided that Buyer shall have the right to disapprove, in its sole and absolute discretion, any Planned Maintenance proposed by Seller that is inconsistent with the terms of this Agreement), any Planned Maintenance set out in any Planned Maintenance Schedule proposed by Seller for any Contract Year, except for any Planned Maintenance that (i) is scheduled to occur outside of Daylight Hours or during Daylight Hours during the months of October and November or (ii) Seller is required to perform pursuant to any applicable manufacturer warranty and that is scheduled to occur in compliance with Section 9.6(a). If Seller submits its Planned Maintenance Schedule for a Contract Year in accordance with the requirements of this Agreement and Buyer does not disapprove of any Planned Maintenance set out in such Planned Maintenance Schedule by sixty (60) days after submission, then such Planned Maintenance Schedule shall be deemed approved. If Buyer, in the exercise of its discretion as set forth above, disapproves any Planned Maintenance in such Planned Maintenance Schedule within the applicable time period specified above after its submission, Buyer shall notify Seller and the Parties shall use Commercially Reasonable Efforts to agree upon and finalize a mutually acceptable Planned Maintenance Schedule for the applicable Contract Year. Seller shall conduct Planned Maintenance during such Contract Year only in accordance with an agreed Planned Maintenance Schedule; provided, however, that Seller may (A) move Planned Maintenance included in an agreed Planned Maintenance Schedule that is not Major Planned Maintenance, so long as such move is consistent with the terms of this Agreement (including the second sentence of Section 9.6(a)) or, with respect to Major Planned Maintenance, if such Major Planned Maintenance is scheduled to occur outside of Daylight Hours or during Daylight Hours during the months of October and November and (B) schedule and perform Planned Maintenance not reflected in the Planned Maintenance Schedule so long as such Planned Maintenance is scheduled to be performed outside of Daylight Hours or during Daylight Hours during the months of October and November and Seller provides Buyer at least two (2) weeks’ prior written notice of such Planned Maintenance; provided further that Buyer shall have the right to advise Seller of periods when Buyer prefers, based on solar irradiance, supply, market and other conditions, that any Major Planned Maintenance be deferred, and Seller shall use Commercially Reasonable Efforts to comply with such request. (d) Seller shall use Commercially Reasonable Efforts to complete any Planned Maintenance and place the Facility back into full commercial operation as soon as reasonably possible. If Seller determines that any Planned Maintenance scheduled in an agreed Planned Maintenance Schedule no longer needs to be completed or will not consume the entire time scheduled therefor in the agreed Planned Maintenance Schedule, Seller shall provide (i) a Generation Forecast to Buyer reflecting the forecasted amount of Delivered Energy during each affected interval that takes into account such change and (ii) in the case of any Major Planned Maintenance, a written notice declaring the cessation and termination of the applicable Major Planned Maintenance period (in which event, the Major Planned Maintenance period shall terminate in accordance with the terms of such Generation Forecast and written notice).

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