Monitoring and Event Management Sample Clauses

Monitoring and Event Management. The purpose of the monitoring and event management practice is to systematically observe services and service components, and record and report selected changes of state identified as events. 🠦 TrustBuilder will monitor the SaaS Services components for Events (as defined between the Parties): - Creating and implementing Event Management policies (e.g., Event thresholds); - Monitoring the Managed Components for Events by monitoring syslog, SNMP trap messages, Key Performance Indicators ("KPIs"), and/or Threshold Crossing Alerts ("TCAs") from Managed Components; - Help identify meaningful Events by Implementing Event correlation, timing, and filtering processes when an Event occurs. Exhaustive list of Basic Monitoring (see Service Monitoring Overview, chapter 4) Typical examples of Events that can be monitored are: - number of local authentications per second (per different type of authentication); - number of federated authentications per second per IDP; - number of web transaction per second that hits the TrustBuilder Software infrastructure; - Response of the TrustBuilder Authentication Service; - Response of the TrustBuilder Authorization Service; - Number of active users; - Average/Peak number of authentications per second (success/fail); - Average/Peak number of requests per second (success/fail); - Average authentication response; and - CPU, memory, # of threads (instantaneous, average & peak).
Sample 1
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Monitoring and Event Management. The Contractor shall provide and manage the Monitoring and Event Management practice for the integrated EITS Environment. Contractor shall implement and manage an integrated, proactive Event Management process so that all Integrated Services are monitored such that any Events occurring in the Integrated Services are identified, promptly actioned, recorded and reported. Contractor shall monitor the IT systems, infrastructure, environment, alarm systems and environmental controls and take appropriate action to ensure no Event is lost or ignored. Contractor shall provide controls to ensure that monitoring is occurring in the EITS Environment as required (e.g. hardware monitoring from a Service Provider), and escalate areas where monitoring is not occurring to Government and EITS Governance. The Contractor shall monitor for any change of state that has significance for the management of an IT service or other configuration item. The Contractor shall detect and take appropriate actions for escalation as defined in the SMM. The Contractor shall provide for end-to-end event management across the Integrated Services with correlation between the Integrated Service Providers and other vendors as required to improve proactive response to Incidents and operational issues. Contractor shall manage and record all Events in an event log and maintain event log history in compliance with Government policies and rules. Contractor shall correlate Events to facilitate Problem Management and Root Cause Analysis of service failures. Contractor shall define and execute a process in which an alert, when needed, evolves into an Incident and is escalated for resolution. Contractor shall facilitate joint coordination meetings to address Events and to prevent unnecessary rerouting or reassignments of Events. Contractor shall produce trend reports for Customers and the Integrated Service Providers to highlight underlying production issues, emerging risks and responding proactively to potential areas of weakness or concern.
Sample 1
Monitoring and Event Management. With AWS Managed Services, your Managed Environment is configured for logging and alerts based on a variety of health checks. AMS monitors, correlates and investigates alerts to detect and resolve incidents proactively. AMS aggregates and stores all operational logs, and customers have full access to CloudWatch, CloudTrail and system logs for full transparency. In addition to AMS’ Preventative Controls, AMS deploys configuration guardrails and Detective Controls to provide ongoing protection for customers from misconfigurations that could reduce the operational and security integrity of the managed accounts, and to enforce customer controls such as tagging and compliance. When a monitored control is detected, an alarm is generated that results in notification, modification, or termination of resources based on pre-defined AMS defaults that can be modified by the customer. • Patch and Continuity Management. AWS Managed Services takes care of all of your infrastructure patching and backup activities to help keep your resources current and secure. When updates or patches are released by OS vendors, AMS applies and installs updates to EC2 instances for Supported Operating Systems and software pre-installed with Supported Operating Systems in a timely and consistent manner to minimize the impact on your business. Critical security patches are applied immediately, while others are applied based on the patch schedule you request. AMS offers two models to execute patching: 1) AMS Standard Patch for traditional account-based patching, and 2) AMS Patch Orchestrator, for tag-based patching. AMS will apply all available Updates, but customers can filter or reject updates by creating a custom patch baseline. Backups of stacks are automated using Amazon Elastic Block Store (EBS) and RDS snapshots, and can be restored in the event of a failure or outage, ensuring business continuity. • Availability. AWS Managed Services is hosted in multiple regions worldwide. Each region is a separate geographic area. All components of the AMS service are deployed, validated and operationalized within a region, supporting customers who require full support solely out of one region and supporting their region redundancy plan requirements. AMS offers service commitments for thekey aspects of the service, ensuring that you receive a high level of operationalservice for your AWS infrastructure. • Security and Access Management. AWS Managed Services protects your information assets and helps...
Sample 1
Monitoring and Event Management. The ITIL definition for Monitoring and Event Management is “ To systematically observe services and service components as well as record and report selected changes of state identified as events”. The CoL/CoLP LAN/WAN infrastructure is monitored via our 3rd party suppliers. Any changes in availability or state are recorded and incidents are captured within the Supplier ITSM toolsets. All Incidents are managed via the Incident Management process and the data is reviewed in the monthly Supplier Service Reviews.
Sample 1

Related to Monitoring and Event Management

  • Program Monitoring and Evaluation The Recipient shall prepare, or cause to be prepared, and furnish to the Association not later than six months after the Closing Date, a report of such scope and in such detail as the Association shall reasonably request, on the execution of the Program, the performance by the Recipient and the Association of their respective obligations under the Legal Agreements and the accomplishment of the purposes of the Financing.”

  • Monitoring and Evaluation a. The AGENCY shall expeditiously provide to the COUNTY upon request, all data needed for the purpose of monitoring, evaluating and/or auditing the program(s). This data shall include, but not be limited to, clients served, services provided, outcomes achieved, information on materials and services delivered, and any other data required, in the sole discretion of the COUNTY, that may be required to adequately monitor and evaluate the services provided under this Contract. Monitoring shall be performed in accordance with COUNTY’S established Noncompliance Standards, a copy of which is attached hereto and incorporated by reference as Attachment “C”. b. The AGENCY agrees to permit persons duly authorized by the COUNTY to interview any clients and all current and/or former employees of the AGENCY to be assured of the AGENCY’S satisfactory performance of the terms of this Contract. c. Following such evaluation, monitoring, and/or audit, the COUNTY will deliver a report of its findings and recommendations with regard to the AGENCY’S conformance with this Contract’s terms and conditions to the AGENCY and/or Board of Directors’ President, and members, whenever applicable. If deficiencies are noted, a written notice of corrective action will be issued to the AGENCY which will specify deficiencies and provide a timeline for correction of those deficiencies. Within the designated timeframe in the written notice of corrective action, the AGENCY shall submit to the COUNTY’S CCC manager (“Manager”), or their designee, a corrective action plan to rectify all deficiencies identified by the COUNTY. d. Failure by the AGENCY to correct noted deficiencies, as outlined in the written notice of corrective action, may result in the AGENCY being deemed in breach of the Contract terms. e. The AGENCY shall cooperate with the COUNTY on all reviews to ensure compliance with all applicable COUNTY guidelines and requirements for general fund recipients.

  • Monitoring and Review The Provider agrees to allow access to the Department for purposes of monitoring and review. This access includes but is not limited to client records, fiscal records, staffing records, policy and procedural manuals, facilities, staff, and children in care of the Department. The Department will conduct quality reviews, which may include site-based quality review visits.

  • Program Management 1.1.01 Implement and operate an Immunization Program as a Responsible Entity 1.1.02 Identify at least one individual to act as the program contact in the following areas: 1. Immunization Program Manager;

  • Account Management 15.1 The Contractor is required to provide a dedicated Strategic Account Manager who will be the main point of contact for the Authority. The Strategic Account Manager will:  Attend quarterly, or as otherwise agreed, review meetings with the Authority, in person at the Authority’s premises or other locations as determined by the Authority  Attend regular catch-up meetings with the Authority, in person or by telephone/videoconference  Resolve any on-going operational issues which have not been resolved by the Contractor or Account Manager(s) and therefore require escalation  Ensure that the costs involved in delivering the Framework are as low as possible, whilst always meeting the required standards of service and quality. 15.2 The Contractor is also required to provide a dedicated Account Manager for every Framework Public Body using the Framework, if required by the Framework Public Body. The service to be provided will be agreed with each Framework Public Body and may include:  regular review meetings, which may be in person at the Framework Public Bodies’ premises, by video-conference, webinar or telephone  Regular catch-up meetings/telephone calls to discuss current and on-going issues  Work with the Framework Public Bodies Contract Manager to resolve any on-going operational issues  Work with the Framework Public Body ’s Contract Manager to pro-actively introduce initiatives to:  Create efficiencies in processes  Improve the environmental performance of the contract. 15.3 It is expected that end users will contact the Contractor in the first instance to resolve any operational issues. The Account Manager will act as a point of escalation to be contacted either by end users or by the Framework Public Body’s Contract Manager should there be issues that the Contractor needs to resolve. 15.4 Further details of the roles and responsibilities of the Contractor, Authority and Framework Public Bodies are provided in Schedule 4 – Management Arrangements

  • Incident Management 3.1. We shall notify You without undue delay after We becomes aware of any accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Customer Data, including Personal Data, stored or otherwise processed by Us or Our sub-processors of which We become aware (“Security Incident”). 3.2. We shall use best efforts to identify the cause of such Security Incident and take the measures We deem necessary and within Our control for remediating and securing Customer Data; We shall coordinate such efforts with You without undue delay.

  • AGREEMENT MANAGEMENT Pinellas Community Foundation designates the following person(s) as the liaison for the Xxxxxx Xxxxxx, CEO Pinellas Community Foundation

  • Monitoring and Audit Seller shall provide information on available audit logs and reports relating to cyber and physical and security. Company may audit Seller's records to ensure Seller's compliance with the terms of this Section 1(b)(iii)G (Critical Infrastructure Protection) of this Attachment B (Facility Owned by Seller), provided that Company has provided reasonable notice to Seller and any such records of Seller's will be treated by Company as confidential.

  • PERFORMANCE MANAGEMENT SYSTEM 6.1 The Performance Plan (Annexure A) to this Agreement sets out – 6.1.1 The standards and procedures for evaluating the Employee’s performance; and 6.1.2 The intervals for the evaluation of the Employee’s performance. 6.2 Despite the establishment of agreed intervals for evaluation, the Employer may in addition review the Employee’s performance at any stage while the contract of employment remains in force; 6.3 Personal growth and development needs identified during any performance review discussion must be documented in a Personal Development Plan as well as the actions agreed to and implementation must take place within set time frames; 6.4 The Employee’s performance will be measured in terms of contributions to the goals and strategies set out in the Employer’s Integrated Development Plan (IDP) as described in 6.6 – 6.12 below; 6.5 The Employee will submit quarterly performance reports (SDBIP) and a comprehensive annual performance report at least one week prior to the performance assessment meetings to the Evaluation Panel Chairperson for distribution to the panel members for preparation purposes; 6.6 Assessment of the achievement of results as outlined in the performance plan: 6.6.1 Each KPI or group of KPIs shall be assessed according to the extent to which the specified standards or performance targets have been met and with due regard to ad-hoc tasks that had to be performed under the KPI, and the score of the employer will be given to and explained to the Employee during the assessment interview. 6.6.2 A rating on the five-point scale shall be provided for each KPI or group of KPIs which will then be multiplied by the weighting to calculate the final score; 6.6.3 The Employee will submit his self-evaluation to the Employer prior to the formal assessment; 6.6.4 In the instance where the employee could not perform due to reasons outside the control of the employer and employee, the KPI will not be considered during the evaluation. The employee should provide sufficient evidence in such instances; and 6.6.5 An overall score will be calculated based on the total of the individual scores calculated above.

  • Disease Management If you have a chronic condition such as asthma, coronary heart disease, diabetes, congestive heart failure, and/or chronic obstructive pulmonary disease, we’re here to help. Our tools and information can help you manage your condition and improve your health. You may also be eligible to receive help through our care coordination program. This voluntary program is available at no additional cost you. To learn more about disease management, please call (000) 000-0000 or 0-000-000-0000. Our entire contract with you consists of this agreement and our contract with your employer. Your ID card will identify you as a member when you receive the healthcare services covered under this agreement. By presenting your ID card to receive covered healthcare services, you are agreeing to abide by the rules and obligations of this agreement. Your eligibility for benefits is determined under the provisions of this agreement. Your right to appeal and take action is described in Appeals in Section 5. This agreement describes the benefits, exclusions, conditions and limitations provided under your plan. It shall be construed under and shall be governed by the applicable laws and regulations of the State of Rhode Island and federal law as amended from time to time. It replaces any agreement previously issued to you. If this agreement changes, an amendment or new agreement will be provided.

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