New Customers and change in service levels Sample Clauses

New Customers and change in service levels. Contractor shall deliver containers and initiate collection services for a new customer within five (5) Business Days of the customer’s request for service. If an existing customer requests a change in the number or size of their solid waste, C&D and/or targeted recyclable materials containers and/or frequency of collection, Contractor shall deliver or exchange additional containers and/or remove containers and shall initiate changes in the collection services within five
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New Customers and change in service levels. Contractor shall deliver Containers and initiate Collection services for a new Customer within five (5) Business Days of the Customer’s request for service. If an existing Customer requests a change in the number or size of their Solid Waste, Recyclable Materials, 2316 or Organic Materials Containers and/or frequency of Collection, the Contractor shall 2317 deliver additional Containers and/or remove Containers and shall initiate changes in 2318 the Collection services within five (5) Business Days of the Customer’s request for a 2319 change in service. 2320 D. Separate Collection of Materials and Allocation of Agency Materials. Contractor 2321 shall separately Collect and segregate Solid Waste, Targeted Recyclable Materials, 2322 and Organic Materials from each other and shall not Commingle these materials at 2323 any time during the transportation or delivery of those materials to the Designated 2324 Transfer and Processing Facility. Solid Waste, Targeted Recyclable Materials, and 2325 Organic Materials Collected in the Agency, which are combined with materials 2326 Collected from other SBWMA Member Agencies, shall be allocated by Contractor to 2327 the Agency’s Collection program based on volume or Tonnage using a method 2328 approved by the Agency and SBWMA. Contractor shall not Collect materials from 2329 within Agency in the same Collection vehicles used to provide Collection service to 2330 non-SBWMA Member Agencies, unless provided written approval by Agency. 2331 E. Setout Instructions to Customer. Contractor shall instruct Customers as to any 2332 preparation of Solid Waste, Targeted Recyclable Materials, or Organic Materials and 2333 the proper placement of Containers. If Customers are not adhering to Contractor’s 2334 instructions, Contractor shall notify such Customers in writing. In cases of extreme 2335 or repeated failure to comply with the instructions, Contractor may decline to pick-up 2336 the Targeted Recyclable Materials or Organic Materials provided that Contractor 2337 leaves an adequate number of non-Collection notices on the Container, as 2338 determined by the Agency, indicating the reason for refusing to Collect the material. 2339 Such notices shall also identify the steps Generator must take to recommence 2340 Collection service. 2341 F. Non-Collection Notices. Contractor may choose not to Collect materials for the 2342 following reasons: (i) Source Separated or Targeted Recyclable Materials or Organic 2343 Materials do not comp...
Sample 1
New Customers and change in service levels. Contractor shall deliver Containers and initiate Collection services for a new Customer within five (5) Business Days of the Customer’s request for service. If an existing Customer requests a change in the number or size of their Solid Waste, Recyclable Materials, or Organic Materials Containers and/or frequency of Collection, the Contractor shall deliver additional Containers and/or remove Containers and shall initiate changes in 2141 2142 2143 2144 2145 2146 2147 2148 2149 2150 2151 2152 2153 2154 2155 2156 2157 2158 2159 2160 2161 2162 2163 2164 2165 2166 2167 2168 2169 2170 2171 2172 2173 2174 2175 2176 2177 2178 2179 2180 2181 2182 2183 2184 2185 2186 2187 the Collection services within five (5) Business Days of the Customer’s request for a change in service.
Sample 1

Related to New Customers and change in service levels

  • Service Levels All service level requirements will be set forth in Exhibit A (“XXXX.xxx Referral Service Level Requirements”). Recipient Xxxxxx agrees to adhere, and encourage Recipient Agent’s adherence, with the version of the XXXX.xxx Referral Service Level Requirements in effect at the time XXXX.xxx identifies the Referral to Recipient Broker/Agent.

  • Service Level Agreement 6.1 NCR Voyix will use commercially reasonable efforts to make the Service available to you at or above the Availability Rate set forth at xxxxx://xxx.xxx.xxx/support/aloha-sla. If NCR Voyix does not meet the Availability Rate, you are entitled to request a service-level credit subject to the terms of this Agreement. This credit is calculated as a percentage of the monthly recurring bill (or monthly pro rata share of billing, if billing does not occur monthly) for the Service for the month in which the Availability Rate was not met. The Availability Rate is determined by: (a) dividing the total number of valid outage minutes in a calendar month by the total number of minutes in that month; (b) subtracting that quotient from 1.00; (c) multiplying that difference by 100; and (d) rounding that result to two decimal places in accordance with standard rounding conventions. The number of outage minutes per day for a given service is determined by the lesser of the number of outage minutes. 6.2 Unavailability due to other conditions or caused by factors outside of NCR Voyix’s reasonable control will not be included in the calculation of the Availability Rate. Further, the following are expressly excluded from the calculation of the Availability Rate: (a) service unavailability affecting services or application program interfaces that are not used by you; (b) cases where fail-over to another data center is available but not utilized; (c) transient time-outs, required re-tries, or slower-than-normal response caused by factors outside of NCR Voyix’s reasonable control; (d) Scheduled Downtime, including maintenance and upgrades; (e) force majeure; (f) transmission or communications outages outside the NCR Voyix- controlled environment; (g) store-level down-time caused by factors outside of NCR Voyix’s reasonable control; (h) outages attributable to services, hardware, or software not provided by NCR Voyix, including, but not limited to, issues resulting from inadequate bandwidth or related to third-party software or services; (i) use of the Service in a manner inconsistent with the documentation for the application program interface or the NCR Voyix Product; (j) your Point of Sale (“POS”) failure or the failure to properly maintain the POS environment, including updating the POS firmware or version of the software running on the POS as recommended by either NCR Voyix, a third-party POS reseller or servicer; and (k) issues related to third party domain name system (“DNS”) errors or failures. 6.3 To obtain a service-level credit, you must submit a claim by contacting NCR Voyix through the website at xxxxx://xxx.xxx.xxx/support/aloha-sla Your failure to provide the claim and other information will disqualify you from receiving a credit. NCR Voyix must receive claims within 60 days from the last day of the impacted month. After that date, claims are considered waived and will be refused. You must be in compliance with the Agreement in order to be eligible for a service-level credit. You may not unilaterally offset for any performance or availability issues any amount owed to NCR Voyix. If multiple Services experience an outage in a given month, the total credit for that month will be the highest credit allowed for any single Service which failed; there is no stacking of credits. 6.4 The remedies set forth in the Section are your sole and exclusive remedies for performance or availability issues affecting the Services, including any failure by NCR Voyix to achieve the Availability Rate.

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