Process for Resolving Operational Issues Sample Clauses

Process for Resolving Operational Issues. If operational issues arise, either from community feedback or from operational staff, DLS and DNRP-SWM agree to proactively and collaboratively resolve these issues in a timely manner. This is particularly critical for issues that are likely to impact the service level commitments specified in this agreement. The process that will be used shall include: • Convene meetings to discuss the issue at hand, including bringing other KC departments or stakeholders into the process if appropriate • If there is a need to adjust quantity or quality commitments, then decisions will be made collectively and in consultation with PSB and the County Executive Office • Where appropriate, solutions will deploy Lean management practices to further King County’s continuous improvement goals • Effective and broad communication with employees about any updates, changes and/or review processes that are underway • Coordinated communication with the affected community and/or stakeholders throughout and after a solution to the issue has been finalized To ensure that tracking and monitoring efforts are efficiently managed and well-coordinated, roles and responsibilities have been defined for the following principal activities: • Issue tracking and management. DLS will have lead responsibility for overall tracking of issues that arise during the execution of this agreement. Tasks will include maintaining a current list of actionable items, status and/or progress toward resolution and documentation of outcomes. • DLS/DNRP-SWM check & adjust meetings. DLS will coordinate and organize check & adjust meetings as necessary to facilitate resolution of issues. Frequency and participation in these meetings will be determined as issues arise with the express goal of maximizing the efficiency and effectiveness of the process. • Issues identified by service provider. As part of its service delivery responsibilities, DNRP-SWM will be responsible for identifying and bringing forward any issues associated with the services in Section 3 and activities in Section 4 that may: (1) affect the terms of this agreement; (2) impact residents or businesses in the UKC; or (3) influence future service delivery in the UKC. • Community generated issues (DLS). As part of its responsibilities to represent the interests of the UKC and through its programmatic efforts in UKC communities, DLS will be responsible for identifying and bringing forward any issues associated with the services in Section 3 and activities...
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