Product Reliability Clause Samples

The Product Reliability clause establishes the standards and expectations for the consistent performance and dependability of a product. It typically outlines the required level of reliability, such as minimum operational uptime or defect rates, and may specify testing procedures or warranty periods to ensure compliance. This clause serves to protect buyers by ensuring that products meet agreed-upon quality benchmarks, thereby reducing the risk of malfunction and associated costs.
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Product Reliability. All qualification and reliability testing shall be conducted at the Seller' site with representatives of the Buyer present at the Buyer's option. Buyer shall have full access to all reliability plans and test results data generated by Seller. These shall include, but not be limited to, MTBF predictions and associated environmental parameters, acceleration factors, component derating factors, stress test parameters, test conditions, test failures, number of unit hours, time to failure, failure modes and symptoms, root cause failure analysis, and resultant corrective actions. Summary reports of results for each phase of reliability testing shall be published and provided to the Buyer's Quality Assurance organization. Reliability Testing shall be accomplished in three phases: * Phase I shall assure that the product design is capable of achieving the inherent design reliability. * Phase II shall assure that the manufacturing process does not degrade the inherent design reliability. * Phase III shall assure that the reliability performance of the product design and the manufacturing process are maintained during volume production. It shall also serve as an ongoing process control point, with data provided to the Buyer. Buyer and Seller mutually agree to the content, format, and frequency of reporting as set forth in Section 3.4 below. Buyer reserves the right to review Seller's test plans for each phase of reliability testing, at lease one month prior to the start of that phase. If such review is conducted, Buyer's concerns shall be raised and resolved jointly with the Seller before each test phase can commence. Seller's plans will include mutually agreed-upon statistical confidence limits for each phase of testing, where applicable. The Seller shall be solely responsible to assure that the product design, third party vendor components, and manufacturing processes employed in the production of the product meet the product reliability requirements as set forth in the Product Specification (Buyer's Purchase/Engineering Specification). Seller shall further assure that any changes to the product design as a result of engineering change, vendor change, or process change do not adversely affect the reliability of the product as delivered to Buyer.
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Product Reliability. Buyer will share with Seller service ------------------- history and product reliability data which is readily available to Buyer concerning the performance of Seller's products.
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Product Reliability. SSI agrees to ensure that over the applicable warranty period for the Co-branded Products specified in Section 13 will meet the quality and reliability standards as defined by the Specifications and the Parameters ("RELIABILITY"). If over the Specifications' defined life of the Product, the Product(s) fail to meet the Reliability standards, then SSI shall use its reasonable commercial efforts to implement a corrective action plan and will deliver, if applicable, engineering change orders, packaging changes, test procedures, Software and Hardware changes, process changes that affect Form, Fit, Function, Reliability, Maintainability, Compatibility or Interoperability, [*] to StorageTek in order to achieve the Reliability standards. SSI will implement a corrective action plan pursuant to the response and escalation matrix set forth on SCHEDULE 2 OF EXHIBIT B (CO-BRANDED PRODUCT SERVICE AND SUPPORT AGREEMENT). Should the Products fail to meet the Reliability standards for [*], SSI's Vice President and General Manager of SSI Wichita will meet with StorageTek's Vice President of Quality in Louisville, Colorado to establish appropriate corrective actions.
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Product Reliability. All parts should be designed and selected to give a minimum of 5 years service based on the machine working 18 hours per day for 320 days per year, subject to the routine maintenance schedule being carried out. The machine up time requirement shall be greater than 96% MTTR = 1 hr PRODUCT SETUP The machine shall be capable of configuring a new product in 15minutes or less. The process includes the following steps. * Screen load /unload. * Squeegee removal / replacement * Create board file * Completion of board file parameter pages. * Configure board tooling. It shall be possible to set up a pre-programmed product in 10 minutes or less. The process includes the following steps: * Select board file * Screen load /unload * Squeegee removal / replacement * Configure board tooling. MACHINE DIAGNOSTICS The machine shall have the capability to report the following * A comprehensive list of error conditions giving the machine operator a description of the condition and possible recovery messages. * Sensor Input and output status and check for correct operation * Motor status and check for correct operation SIGMALINK SigmaLink is an off-line facility is optionally available and enables the creation and storage of PCB files. These can be up- or down-loaded to the stencil printer as required.
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Product Reliability. All parts should be designed and selected to give a minimum of 5 years service based on the machine working 18 hours per day for 320 days per year, subject to the routine maintenance schedule being carried out. The machine up time requirement shall be greater than 96% MTTR = 1 hr PRODUCT SETUP The machine shall be capable of configuring a new product in 15minutes or less. The process includes the following steps. * Screen load /unload. * Squeegee removal / replacement * Create board file * Completion of board file parameter pages. * Configure board tooling. It shall be possible to set up a pre-programmed product in 10 minutes or less. The process includes the following steps: * Select board file * Screen load /unload * Squeegee removal / replacement * Configure board tooling. PCB SUPPORT * The PCB to be printed will be held using edge clamps, the edge clamps will not encroach more than 3mm over two sides of the PCB. * The machine shall be supplied with manual tooling support. Both systems shall operate with the same pin design and be capable of handling 10 pins and 4 vacuum tooling supports.
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Product Reliability. The Mean Time Between Failure (Herein referred to as “MTBF”) for the Products shall not be less than [CONFIDENTIAL] for the System, a failure being defined as a Malfunction of the software or hardware which totally prevents the use of the system for its fundamental clinical usage and when such malfunction cannot be recovered unless making the parts replacement / software upgrade by the authorized service engineers. Failures caused by normal wear and tear and user-induced damage will not be subject to this measurement. If the Reliability of the Products is lower than the above minimum targets, VC shall promptly submit to GEHC a written corrective action plan, which at a minimum contains an analysis of the root cause(s) and specific actions taken or planned to correct the reliability weakness, including but not limited to the development of an FMI as defined in Section 4.1.
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Product Reliability. If any Product does not function at the mean time between failure rate (MTBF) set forth in Schedule D, both parties agree to review their respective failure rate data for such Product and to discuss what course of action, if any, would be appropriate to remedy such failure.
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Product Reliability. Buyer will share with Seller service history and product reliability data which is readily available to Buyer concerning the performance of Seller's products.
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Related to Product Reliability

  • Reliability Reliability targets (Mean Time Between Failures (MTBF)) are defined in the technical specifications as set out in the Contract. Notwithstanding any possible application of penalties relating to reliability defined in the Contract, Goods shall remain covered by the warranty defined in this Article 16 as long as the reliability commitments have not been reached.

  • Product Quality Isoprene, (hereinafter referred to as “Product”) supplied and maintained on consignment at Belpre in accordance with Article 6, and will be in accordance with specifications set forth in Exhibit A. Seller will facsimile to the Buyer at time of shipment a Certificate of Analysis (COA). Seller will provide Buyer six (6) months advanced notification if there is a change in the manufacturing process that will affect the material specifications of Product provided to the Buyer. Product produced by the Seller in different plants is viewed as coming from different supply sources and requires separate qualifications. Product to be shipped for the Seller from third parties must be from a third party qualified by the Buyer based on Buyer’s criteria as specified in Exhibit B. Buyer will have the right to confirm each such shipment-conforms to the agreed specification; Seller must obtain approval prior to shipment any material that does not meet the Buyers specifications. If Seller deliveries Product failing to comply with the specifications set out in Exhibit A, Seller will reimburse Buyer for freight expenses associated with such shipment and be entitled at its option to i) require Seller to replace such defective Product at a price not to exceed the invoice value or ii) to reimburse the invoice value of the defective Product. If, Buyer has cause to complain that the quality of Product delivered to it pursuant to the Contract does not comply with the specification set out in Exhibit A, Buyer will give written notice specifying the nature of its complaint and the parties will promptly meet so as to resolve that complaint. In absence of any agreement to resolve the complaint the parties will appoint at their joint cost a mutually acceptable independent surveyor to examine whether the quality of Product as delivered complied with the specifications set forth in Exhibit A. In the absence of any written notice from Buyer to Seller within 30 days after delivery of the Product, the Product shall be deemed to have been delivered and accepted by Buyer in a satisfactory condition and in all respects in accordance with the specifications and Seller shall have no liability to Buyer with respect to that delivery.

  • Product Recalls (a) If either Party reasonably decides or is required by any government authority or court of competent jurisdiction, to initiate a product recall, withdrawal or field correction with respect to, or if there is any governmental seizure of, the Product, the Party initiating or required to initiate such action will notify the other Party promptly of the details regarding such action, including providing copies of all relevant documentation concerning such action. The Parties will assist each other in investigating any such situation and all regulatory contacts that are made and all activities concerning seizure, recall, withdrawal or field correction will be jointly coordinated by HSL and LMI. (b) If any such recall, withdrawal, field correction or seizure occurs due solely to (i) failure of any Product produced by HSL hereunder to conform to Specifications (including, without limitation, being adulterated or misbranded) or any warranty or other requirement set forth in this Agreement, (ii) the failure of HSL to comply in all material respects with any applicable law, rule, regulation, guideline, standard, court order or decree or (iii) the negligent or intentional wrongful act or omission of HSL in connection with the production of Product hereunder, then HSL shall bear the **** of any such seizure, recall, withdrawal or field correction and shall reimburse LMI for its ****, including any purchase price payments made to HSL and related taxes to the extent related to such recalled Product. To the extent any such recall, withdrawal, field correction or seizure occurs for any reason other than that set forth in the immediately preceding sentence, then LMI shall bear the **** of any such seizure, recall, withdrawal or field correction. If both HSL and LMI contribute to the cause of a seizure, recall, withdrawal or field correction, the cost and expense thereof will be shared in proportion to each Party’s contribution to the problem. For the purposes of this Agreement, the expenses of any recall, withdrawal, field correction or seizure shall include, without limitation, the out-of-pocket expenses of notification and destruction or return of the recalled Product and all other out-of-pocket costs incurred in connection with such recall but shall not include a Party’s lost profits. HSL’s reimbursement for the costs of LMI Materials related to such recall, withdrawal or field correction is limited by Section 5.6(c).

  • Product Recall (a) If a recall is required by applicable Law, or if Buyer or Supplier reasonably determines that a recall is advisable because the goods may create a potential safety hazard, are not in compliance with any applicable code, standard or legal requirement, or contain a defect or non-conformance with the requirements of this Order occurring or likely to occur in multiple goods, which such defects or non-conformances are substantially similar or have substantially similar causes or effects (collectively a “Serial Defect”), the parties shall promptly communicate such facts to each other. At Buyer’s request, Supplier shall promptly develop a corrective action plan satisfactory to Buyer, which shall include all actions required to recall and/or repair the goods and any actions required by applicable Law (“Corrective Action Plan”) for Buyer’s review and approval. At Buyer’s election, ▇▇▇▇▇ may develop the Corrective Action Plan. In no event shall Buyer and Supplier’s failure to agree on the Corrective Action Plan delay the timely notification of a potential safety hazard, non-compliance or Serial Defect to users of the goods, cause either party to be non-compliant with applicable Law or prevent Buyer from taking reasonable actions to prevent injury or damage to persons, equipment or other property. Supplier and Buyer shall cooperate with and assist each other in any corrective actions and/or filings, if applicable. (b) To the extent a recall is required by applicable Law, or due to a potential safety hazard, non-compliance or Serial Defect, which is caused by Supplier, Supplier shall indemnify and hold Buyer harmless from all reasonable costs and expenses incurred in connection with any recall, repair, replacement or refund program, including all costs related to: (i) investigating and/or inspecting the affected goods; (ii) notifying Buyer’s customers; (iii) repairing, or where repair of the goods is impracticable or impossible, repurchasing or replacing the recalled goods; (iv) packing and shipping the recalled goods; and (v) media notification. Each party shall consult the other before making any statements to the public or a governmental agency relating to such recall, potential safety hazard, non- compliance or Serial Defect, except where such consultation would prevent timely notification required by Law.

  • Clinical Data and Regulatory Compliance The preclinical tests and clinical trials, and other studies (collectively, “studies”) that are described in, or the results of which are referred to in, the Registration Statement or the Prospectus were and, if still pending, are being conducted in all material respects in accordance with the protocols, procedures and controls designed and approved for such studies and with standard medical and scientific research procedures; each description of the results of such studies is accurate and complete in all material respects and fairly presents the data derived from such studies, and the Company and its subsidiaries have no knowledge of any other studies the results of which are inconsistent with, or otherwise call into question, the results described or referred to in the Registration Statement or the Prospectus; the Company and its subsidiaries have made all such filings and obtained all such approvals as may be required by the Food and Drug Administration of the U.S. Department of Health and Human Services or any committee thereof or from any other U.S. or foreign government or drug or medical device regulatory agency, or health care facility Institutional Review Board (collectively, the “Regulatory Agencies”); neither the Company nor any of its subsidiaries has received any notice of, or correspondence from, any Regulatory Agency requiring the termination, suspension or modification of any clinical trials that are described or referred to in the Registration Statement or the Prospectus; and the Company and its subsidiaries have each operated and currently are in compliance in all material respects with all applicable rules, regulations and policies of the Regulatory Agencies.