Provisioning and Implementation. The Contractor shall meet the committed interval dates or due date negotiated with the Customer. If the Customer agrees to a negotiated due date, the negotiated due date supersedes the committed interval. At the Customer’s discretion, if the scope of the Service Request(s) meets the Coordinated or Managed Project criteria, negotiated due dates will be established and documented in the Project Timeline per SOW Business Requirements Section G.8, Contracted Service Project Work. Objective 1: Individual service installation; and, Objective 2: Successful Install Monthly Percentage by service type. Note: Provisioning timelines include extended demarcation wiring when appropriate.
Provisioning and Implementation. This Section describes the support responsibilities of the Contractor for activities related to PSE Customer acquisition of services and equipment as defined in this Contract. The Contractor shall be responsible for the coordination and processing of all acquisitions for services and equipment provided by Subcontractors and Affiliates.
Provisioning and Implementation. The Contractor shall meet the committed interval dates or due date negotiated with the Customer. If the Customer agrees to a negotiated due date, the negotiated due date supersedes the committed interval. At the Customer’s discretion, if the scope of the Service Request(s) meets the Coordinated or Managed Project criteria, negotiated due dates will be established and documented in the Project Timeline per SOW Business Requirements Section G.8, Contracted Service Project Work. Provisioning SLAs have two (2) objectives: Objective 1: Individual service installation; and, Objective 2: Successful Install Monthly Percentage by service type. Note: Provisioning timelines include extended demarcation wiring when appropriate. Measurement Process: Objective 1: Individual Service Installations: Install intervals are based on the committed installation intervals established in this SLA or due dates negotiated between the Customer and the Contractor. This objective requires the Contractor to meet the due date for each individual service installation. This includes individual circuit/service level installations for Coordinated and Managed Projects. Objective 2: Successful Install Monthly Percentage per Service Type: The Contractor shall sum all individual installations per service, as listed below, meeting the objective in the measurement period and divide by the sum of all individual service installations due per service in the measurement period and multiply by 100 to equal the percentage of service installations completed on time. The Contractor must meet or exceed the objective below in order to avoid the rights and remedies. Services: Features must be installed in conjunction with the service except when listed below: Service Type Committed Interval Days Coordinated/Managed Project BIS 30 Coordinated/Managed Project Objective (s): Objective 1: Individual service installation: Service provisioned on or before the due date per installation Service Request. Objective 2: Monthly Average percent by service type: Basic Standard Premier Bidder’s Objective Commitment Access Type (B) (S) (P) (B or P) BIS ≥ 90% N/A ≥ 95% P Rights and Remedies Per Occurrence: Objective 1: Individual service installations: 50% of installation fee credited to the Customer for any missed committed objective. Monthly Aggregated Measurements: Objective 2: 100% of the installation fee credited to the Customer for all service installations (per service type) that did not complete within the committed...
Provisioning and Implementation. The Contractor shall:
1. Verify Customer’s authority to order Services by verifying the information contained in the CALNET data management system for each Service Request for:
a. State Customers - identified as a Chief Agency Telecommunications Representative (CATR) or an Agency Telecommunications Representative (ATR).
b. Non-State Customers - identified by a fully executed Authorization To Order (ATO).
2. Confirm the Customer has an approved CALNET Delegation from the CALNET Program for all Services requiring Delegation.
3. Acknowledge Service Requests receipt to Customer within one Business Day.
4. Process approved Service Requests (Form 20 and/or STD 65) and appropriate attachments (i.e. Scope of Work and/or list of CALNET DNCS line items).
5. Provide Customer with an order confirmation notification within five Business Days of receipt of a complete and accurate Service Request. Order confirmation notification shall include all activities associated with the receipt, logging, task identification, Due Date confirmation, scheduling, and completion notification of Customer Service Requests.
6. Identify if the Customer’s Service Request qualifies as Contracted Service Project Work (Section G.8). If so, a Scope of Work shall be provided to the Customer within ten Business Days of receipt of Service Request in lieu of the order confirmation notification. The Contractor must include negotiated Due Dates for each individual service in the Scope of Work.
7. Perform a site inspection of Customer location prior to implementation of service to ensure there is an adequate environment for the new service as mutually agreed upon between the Customer and the Contractor if required for Service(s) ordered.
8. Prepare site preparation plans that specify requirements for space, power, air conditioning, humidity control, floor loading, dimensions, Equipment, and any other special requirements necessary for the provision of service in a Customer location as mutually agreed upon between the Customer and the Contractor if necessary for service(s) ordered.
9. Coordinate the Service installation with the Customer Contact. This includes scheduling, coordinating, and documenting meetings as appropriate.
10. Develop comprehensive implementation plans and schedules that minimize disruption of the current Customer’s Telecommunications system.
11. Prepare Service acceptance plans that specify requirements for functional testing, load testing, and cutover testing of the Contractor pro...
