Scope of Technical Support. If not specified otherwise in the Order, subject to availability Innomotics offers Customer support services via a service hotline Monday to Friday, 8am to 5:00pm (CET, CEST), excluding national and local holidays in Germany. Innomotics will respond to Customer's support inquiry at Innomotics’ sole discretion via e-mail, hotline or remotely as described in this clause. Customer must ensure remote access to its local networks for e.g. remote diagnoses. The following types of incidents are excluded from the scope of support for Offerings, but Customer may revert such requests to the sales team(s) for resolution:
Scope of Technical Support. During the Term of this Agreement, Unitrends will exercise commercially reasonable efforts to resolve Problems reported by the Customer in the Supported Software or the Supported Hardware in accordance with the provisions of this Agreement. Technical Support will be provided only to authorized Technical Contact(s) identified by Customer in accordance with the then-current Unitrends policy and will consist only of telephone assistance, access to web-based self-help and web-based resources, and Fixes as deemed necessary by Unitrends for the Supported Software and Supported Hardware provided by Unitrends in accordance with Section 3 and Section 4.
Scope of Technical Support. 1. Client Support for the Service covers (i) development and production issues for the Service; (ii) Informational and implementation questions about the Service and Service features; and (iii) troubleshooting operational problems with the Service.
2. Client Support does not include code development or debugging of Client web site(s) or software.
Scope of Technical Support. 2.2.1. Subject to availability we offer you Support-Services via a service hotline Monday to Friday, 8am to 5:00pm (CET, CEST), excluding national and local holidays in Germany. Support-Services are available to you per e-mail or remotely as described in the Order Form. You have to ensure remote access to your local networks for e.g. remote-diagnoses. The following types of technical issues or incidents are excluded from the scope of the Support Services: (ii) the root cause behind the incident is not a malfunction, but rather a missing functionality (“Development Request”) or the incident is ascribed to a consulting request (“How-To”). The Technical Support is available in English and German. To receive support services hereunder, you shall reasonably cooperate with our Support to resolve support incidents and shall have adequate technical expertise and knowledge of their configuration of the Services to provide relevant information to enable our Support to reproduce, troubleshoot and resolve the experienced error such as, by way of an example, instance name, username, form name and screenshot. Such support services may require that we get access to Your Content (in which case, you are required to issue temporary Credentials to us to permit that access. We will not assume any obligation with respect to nor responsibility for such Support-Services, including lawfulness, completeness, correctness and timeliness of the provided Support-Services.
Scope of Technical Support. The following technical support services shall be provided by Arbre Technologies in connection with the Arbre Technologies Products and Services:
4.1 Arbre Technologies shall develop and provide corrections, changes, or workarounds for any defects, errors, or malfunctions in the Arbre Technologies products, including, but not limited to, any nonconformities with the specifications described herein, discovered by Arbre Technologies or the customer, on a commercially reasonable timely basis, given the nature and scope of the defect. Upon discovering any Critical or High Severity programming defects in the Arbre Technologies Product or Services, the customer shall notify Arbre Technologies. Upon notification, Arbre Technologies will develop and provide corrections, changes, or workarounds necessary to resolve the issue as set forth in Section 5 of this SLA.
4.2 New Releases. Arbre Technologies will be responsible for providing technical support and correcting errors only in the most recent release versions of the product and services within this agreement. Arbre Technologies will support the immediately prior version of products and services for a reasonable period sufficient to allow the customer to install the latest version(s), but not more than ninety (90) days after availability of a new release or version.
4.3 Device versions supported. To keep our system consistent, we limit the number of operating systems and devices that we maintain support and functionality for. For best results, we recommend the following operating systems and mobile devices. If your device varies, please contact us to ensure reliability of use. Andorid Nougat 7.0+ iOS 11.0+ Google Chrome Click here to view version history. 70.0+ Apple Safari Click here to view version history. 12.0+
Scope of Technical Support. The Client understands that Hosting Red's technical support is limited to support only aspects of the infrastructure, which includes: Computing, Network, storage and operating system. Therefore, it is outside the scope of technical support, issues other than the above such as: Implementation of tools, development, installation of third-party programs, making adjustments on the applications and the like, etc., since this is 100% responsibility of the client. However, if the customer has contracted hours of technical support to do so, must share the installation manual along with complete instructions for the tool that is required to install, and agrees to hold harmless Hosting Red of errors that occur after our intervention understanding that is an activity outside the scope of service Hosting Red
Scope of Technical Support. Under the Service Contract, We will provide technical support for the following:
(i) The Covered Device,
(ii) Operating system (“OS”) and software applications that are pre-installed on the Covered Device (“Consumer Software”),
(iii) Connectivity issues between the Covered Device and a Supported Computer. A “Supported Computer” means a computer that meets the Covered Device’s connectivity specifications and runs an operating system supported by the Covered Device.
Scope of Technical Support. Support for Customer's use of the service covers Panorays using reasonable efforts to:
(a) Answer informational and implementation questions about the Services and Service features.
(b) Troubleshoot operational problems with the Services.
Scope of Technical Support. Under the Service Contract, We will provide technical support for the following:
(i) The Covered Device,
(ii) Operating system (“OS”) and software applications that are pre-installed on the Covered Device (“Consumer Software”),
(iii) For Apple-branded Covered Devices, Apple- branded software applications that are designed to operate with the Covered Device, including but not limited to word processing, worksheets, and presentation software (also referred to as "Consumer Software"), and
(iv) Connectivity issues between the Covered Device and a Supported Computer. A “Supported Computer” means a computer that meets the Covered Device’s connectivity specifications and runs an operating system supported by the Covered Device.
Scope of Technical Support. The following technical support services shall be provided by Arbre Technologies in connection with the Arbre Technologies Products and Services:
4.1 Arbre Technologies shall develop and provide corrections, changes, or workarounds for any defects, errors, or malfunctions in the Arbre Technologies products, including, but not limited to, any nonconformities with the specifications described herein, discovered by Arbre Technologies or the customer, on a commercially reasonable timely basis, given the nature and scope of the defect. Upon discovering any Critical or High Severity programming defects in the Arbre Technologies Product or Services, the customer shall notify Arbre Technologies. Upon notification, Arbre Technologies will develop and provide corrections, changes, or workarounds necessary to resolve the issue as set forth in Section 5 of this SLA.
4.2 New Releases. Arbre Technologies will be responsible for providing technical support and correcting errors only in the most recent release versions of the product and services within this agreement. Arbre Technologies will support the immediately prior version of products and services for a reasonable period sufficient to allow the customer to install the latest version(s), but not more than ninety (90) days after availability of a new release or version.
