Scope of Technical Support. The following technical support services shall be provided by Arbre Technologies in connection with the Arbre Technologies Products and Services:
Scope of Technical Support. 2.2.1. Subject to availability we offer you Support-Services via a service hotline Monday to Friday, 8am to 5:00pm (CET, CEST), excluding national and local holidays in Germany. Support-Services are available to you per e-mail or remotely as described in the Order Form. You have to ensure remote access to your local networks for e.g. remote-diagnoses. The following types of technical issues or incidents are excluded from the scope of the Support Services: (ii) the root cause behind the incident is not a malfunction, but rather a missing functionality (“Development Request”) or the incident is ascribed to a consulting request (“How-To”). The Technical Support is available in English and German. To receive support services hereunder, you shall reasonably cooperate with our Support to resolve support incidents and shall have adequate technical expertise and knowledge of their configuration of the Services to provide relevant information to enable our Support to reproduce, troubleshoot and resolve the experienced error such as, by way of an example, instance name, username, form name and screenshot. Such support services may require that we get access to Your Content (in which case, you are required to issue temporary Credentials to us to permit that access. We will not assume any obligation with respect to nor responsibility for such Support-Services, including lawfulness, completeness, correctness and timeliness of the provided Support-Services.
Scope of Technical Support. 1. Client Support for the Service covers (i) development and production issues for the Service; (ii) Informational and implementation questions about the Service and Service features; and (iii) troubleshooting operational problems with the Service.
Scope of Technical Support. Under the Service Contract, We will provide technical support for the following:
Scope of Technical Support. During the Term of this Agreement, Unitrends will exercise commercially reasonable efforts to resolve Problems reported by the Customer in the Supported Software or the Supported Hardware in accordance with the provisions of this Agreement. Technical Support will be provided only to authorized Technical Contact(s) identified by Customer in accordance with the then current Unitrends policy and will consist only of telephone assistance, access to web-based self-help and web-based resources, and Fixes as deemed necessary by Unitrends for the Supported Software and Supported Hardware as set forth in Section 3 and Section 4.
Scope of Technical Support. If not specified otherwise in the Order, subject to availability Innomotics offers Customer support services via a service hotline Monday to Friday, 8am to 5:00pm (CET, CEST), excluding national and local holidays in Germany. Innomotics will respond to Customer's support inquiry at Innomotics’ sole discretion via e-mail, hotline or remotely as described in this clause. Customer must ensure remote access to its local networks for e.g. remote diagnoses. The following types of incidents are excluded from the scope of support for Offerings, but Customer may revert such requests to the sales team(s) for resolution: 2 incidents regarding a release, version, and/or functionalities of a service developed or configured specifically for Customer (unless otherwise expressly set forth in an Order); 3 incidents ascribed to a consulting or training request (“how-to”). These are covered by the online user documentation; 4 incidents ascribed to a custom development request. The Technical Support is available in English and German.
Scope of Technical Support. Under KlasKare, Klas will provide technical support for the Covered Equipment and Klas’s operating system software (“KlasOS”).
Scope of Technical Support. Support for Customer's use of the service covers Panorays using reasonable efforts to:
Scope of Technical Support. Channel Master will provide technical support for the Covered Equipment, the latest released software user interface and connectivity issues between the Covered Equipment, and a “Supported Television”, meaning a television that meets the Covered Equipment’s connectivity specifications.
Scope of Technical Support. The Client understands that Hosting Red's technical support is limited to support only aspects of the infrastructure, which includes: Computing, Network, storage and operating system. Therefore, it is outside the scope of technical support, issues other than the above such as: Implementation of tools, development, installation of third-party programs, making adjustments on the applications and the like, etc., since this is 100% responsibility of the client. However, if the customer has contracted hours of technical support to do so, must share the installation manual along with complete instructions for the tool that is required to install, and agrees to hold harmless Hosting Red of errors that occur after our intervention understanding that is an activity outside the scope of service Hosting Red
