Service Continuity Management. The purpose of the service continuity management practice is to ensure that the availability and performance of a service are maintained at agreed levels in case of a critical incident. 🠦 TrustBuilder will contribute in the Customer’s overall business continuity plan, focusing on a redundant design and continuous operations in case of a critical incident. Additionally, and on request of the Customer, one disaster recovery test during the Term is included in the Premium and Platinum service package.
Service Continuity Management. (a) The Service continuity management Services (Service Continuity Management) shall include management of any resourcing issues, based on staff absence or service failure notification.
Service Continuity Management. The Contractor shall implement and manage the Service Continuity Management practice across the Integrated Service Providers and other vendors, as directed by the Government. The Contractor shall ensure that systems are operated in accordance with required service levels by: Reducing the risk from threat events (e.g. natural/environment, human/man-made, utility – power/network, supply chain, equipment, facility, and loss of key personnel) to an acceptable level and planning for the recovery of IT services Designing services to support Business Continuity Management Coordinating with Service Providers for a Program of Disaster Recovery preparedness that supports overall Business Continuity and Disaster Recovery processes Providing plans that support the rapid and orderly restoral of IT services
Service Continuity Management. ERMProtect fully recognizes and supports the need for service continuity to its clients in the face of natural disasters/calamities, electrical faults, pandemic outbreaks, non-availability of resources, and/or other such interruptions that threaten the course of normal service provision to our clients. ERMProtect employs robust data protection strategies in the form of regular backups. Employees backup all data on a central data repository on an ongoing basis. The Security Officer performs a weekly backup of the central repository on a storage drive which is then taken off-site and maintained at a safe contingency location. Full back up recovery testing is performed on a regular basis to ensure that backups are fully restorable. These tests are performed in a test environment that is fully segregated from the production environment. In addition, ERMProtect infrastructural components are protected physically using surge protectors, uninterruptible power supply, multi-level electronic/manual locking, burglar alarms, and fire alarms/extinguishers. In the event of a natural disaster, ERMProtect will relocate its operations to a safe alternate site. Upon receiving an alert for a natural disaster, ERMProtect management will initiate contingency procedures. The safety of ERMProtect personnel is given foremost importance. All personnel are contacted either physically (if on-site) or by phone to indicate the initiation of contingency procedures. ERMProtect then uses emergency evacuation procedures (if necessary) to evacuate the office premises. In the event that the threat is known in advance, the relocation to the alternate site is done well in advance. An emergency chain of command is followed at all times. In the event that ERMProtect personnel cannot physically travel (owing to either pandemic or even natural disaster like situations), personnel will work from their home premises and maintain contact over the phone on a regular basis. In such situations, it is likely that clients will not be able to travel as well and hence any information needed shall be coordinated over electronic mediums (such as the Internet or telephonic means). ERMProtect will transparently communicate and coordinate with all clients during a contingency situation. Collective and cooperative decisions shall be taken on all issues encountered during the course of the contingency. ERMProtect is available to begin the project almost immediately upon your request. Our project management metho...
Service Continuity Management. The Service Provider will:
Service Continuity Management. Service Provider shall support STC Customer in planning service continuity by helping identify potential areas of risk (threats, vulnerabilities), and by suggesting mitigation strategies and recovery approaches. Service Provider is also required to review and validate STC Customer’s Service continuity goals and meet any applicable Service Levels. Service continuity management Services are the activities associated with providing prioritized service continuity and disaster recovery Services for the Applications, and their associated infrastructure. Applications and associated infrastructure will receive disaster recovery Services according to STC Customer’s requirements and policies. Service Provider must demonstrate that for Application Services components under its control Service Provider will consistently meet or exceed DIR service continuity and disaster recovery requirements. The following further identifies the service continuity and disaster recovery Services that Service Provider will perform.
Service Continuity Management. The Assistant Director for Identity Management in the IT Security Office is responsible for defining this Operational Level Agreement and meeting service level targets.
Service Continuity Management. Specifies service recovery plans and related details if required. identify the requirements of Service Continuity Management including the time frame for restoring key business functions and the timeframe for restoring all business function.
Service Continuity Management. 10.1 In the event of a failure, Six Degrees provides the following targets to ensure service continuity: SLA Service Metric Target 1 Enterprise & Public Sector Cloud – Virtual Private Cloud/Community Cloud Host failure All virtual machines online within fifteen (15) minutes 2 Enterprise Cloud – Dedicated Physical Server Standalone host failure Service restored within eight (8) hours 3 Enterprise Cloud – Dedicated Physical Server Host failure as part of an active-active configuration Service restored within one (1) hour 4 DRaaS RPO (Recovery Point Objective) average per calendar month < five (5) Minutes 5 DRaaS RTO (Recovery Time Objective) from point of invocation < four (4) Hours1
Service Continuity Management
