Service Level Agreement (SLA). Verizon reserves the right to amend any applicable SLA from time to time effective upon posting of the revised SLA to the URL where the SLA is set out or other notice to Customer of the change, provided that in the event of any amendment resulting in a material reduction of the SLA’s service levels or credits, Customer may terminate Services without early termination liability (except for payment of all charges up to the effective date of the termination of any such Services) by providing Verizon at least 30 days written notice of termination during the 30 days following posting of such amendment. Verizon may avoid such termination if, within 30 days of receipt of Customer’s written notice, Verizon agrees to amend the relevant SLA so that the affected SLA service levels and credits are not materially reduced for Customer. The SLA sets forth Customer’s sole remedies for any claim relating to Services or Verizon Facilities, including any failure to meet any standard set forth in the SLA. Verizon records and data will be the basis for all SLA calculations and determinations.
Service Level Agreement (SLA). Verizon reserves the right to amend any applicable SLA from time to time effective upon posting of the revised SLA to the URL where the SLA is set out or other notice to Customer, provided that in the event of any amendment resulting in a material reduction of the SLA’s service levels or credits, Customer may terminate Services without termination liability (except for payment of all Charges up to the effective date of the termination of any such Services) by providing Verizon at least 30 days’ notice of termination during the 30 days following the posting or notice of such amendment, as applicable. Customer is not entitled to terminate if, within 30 days of receipt of Customer’s notice, Xxxxxxx agrees to amend the relevant SLA so that the affected SLA service levels and credits are not materially reduced for Customer. The SLA sets forth Customer’s sole remedies for any claims with respect to Services to which the SLA relates. Verizon records and data are the basis for all SLA calculations and determinations.
Service Level Agreement (SLA). 3.1 Both methods for providing the Service and the Service Level percentage are specified in the Technical Sheet. If no SLA appears in the Technical Sheet, unless otherwise indicated or agreed between the Parties, 99,00% shall be assumed as a reference for the SLA.
Service Level Agreement (SLA). Unless Customer and Verizon otherwise expressly agree in writing, Verizon’s standard SLAs, if any, for the services/products provided under this Agreement shall apply. Should Customer desire other SLAs to meet their specific organizational requirements, Verizon and Customer may negotiate such SLAs, including: services, features, hardware and/or software to be covered; measurable standards of performance and/or quality of service; Customer/Verizon responsibilities defined; Customer’s recourse for system and/or hardware/software failure to meet the SLA; and any other element that is mutually agreed upon by both parties, including any cost adjustments for negotiated SLAs. Any negotiated SLAs shall be made part of this Agreement.
Service Level Agreement (SLA). 10.1. Access to the Services relies on the Keepit web application and the API front-end servers providing data thereto, in the data center location where the Customer has chosen to have the Services delivered.
Service Level Agreement (SLA). HortonWorks will treat every Security Issue with high priority and commence working on each Security Issue immediately with sufficient numbers of competent personnel to meet the requirements of these Information Security Terms. In some cases, unscheduled updates, modifications to legacy code, working during non-business hours, removing Yahoo branding, and disabling portions of The System, excluding physical premises, may be required to limit harm.
Service Level Agreement (SLA). 14.1 Bfiber’s SLAs guarantee additional security to your servers, and are particularly valuable for businesses that demand the highest levels of performance and uptime for their applications and websites.
Service Level Agreement (SLA). 1. Jirav will use reasonable commercial efforts to provide the Services and make them available for use by Customer for 99.5% of all Scheduled Availability Time (the “Monthly Uptime Percentage”). “
Service Level Agreement (SLA). 28.1 The Goods should be maintained in 100% perfect working condition.
Service Level Agreement (SLA). 5.1. GT Media World, LLC's Service Level Agreement sets out the performance you can expect from us. To the maximum extent applicable under national law and without affecting your rights as a Consumer, this SLA is your sole and exclusive remedy for downtime, or any network, software, hardware or Equipment failure.
