Service Credit Claim Sample Clauses

Service Credit Claim. If we fail to meet the minimum Monthly Uptime Percentage described above for a Service, you may submit a claim for a Service Credit. You must submit a claim to customer support at Microsoft Corporation that includes: (i) a detailed description of the Incident; (ii) information regarding the duration of the Downtime; (iii) the number and location(s) of affected users (if applicable); and (iv) descriptions of your attempts to resolve the Incident at the time of occurrence. We must receive the claim and all required information by the end of the calendar month following the month in which the Incident occurred. For example, if the Incident occurred on February 15th, we must receive the claim and all required information by March 31st. We will evaluate all information reasonably available to us and make a good faith judgment on whether a Service Credit is owed. We will use commercially reasonable efforts to process claims during the subsequent month and within forty five (45) days of receipt. You must be in compliance with the Agreement in order to be eligible for a Service Credit. If we determine that a Service Credit is owed to you, we will apply the Service Credit to your Applicable Monthly Service Fees. If you purchased a Service from a reseller, you will receive a service credit directly from your reseller and the reseller will receive a Service Credit directly from us.
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Service Credit Claim. 1) If an IP Transit or DIA is not installed by the Ready for Service Date for reasons other than an excused outage, BUYER shall be entitled to one (1) Day’s IP Transit / DIA Monthly Service Charge for each day of delay beginning after the first five (5) Working Days, capped at thirty (30) Days. 2) i) If SELLER fails to meet the Service Availability for any relevant month, SELLER shall pay the service credit(s) to BUYER. The amount of such service credit will be calculated by multiplying the Service Credit Percentage as listed in the table below by the respective IP Transit / DIA Monthly Service Charge of the affected IP Transit / DIA port.
Service Credit Claim. 1) If an IPLC, IEPL or DPLC is not installed by the Ready for Service Date for reasons other than an excused outage, BUYER shall be entitled to one (1) Day’s IPLC / IEPL / DPLC Monthly Service Charge for each day of delay beginning after the first five (5) Working Days, capped at thirty (30) Days. 2) If SELLER fails to meet the Service Availability for any relevant month, SELLER shall pay a service credit to BUYER calculated in accordance with the table below and paid in accordance with Paragraph 8(5) of this Annexure (“Service Credit”). The amount of the Service Credit will be calculated by multiplying the Service Credit Percentage as listed in the table below by the IPLC / IEPL / DPLC Monthly Service Charge. Duration of Unavailability (Monthly) Service Credit Percentage >44 minutes – 4 hours 2% >4 hours – 8 hours 3% >8 hours – 12 hours 5% Service credit for protected service 3hours 36 minutes > duration ≦8 hours 2% 8 hours > duration ≦12 hours 3% 12 hours > duration ≦16 hours 5% Service credit for unprotected service 3) The total Service Credit for a failure to meet the Service Availability in any month shall not exceed 10%. 4) BUYER shall notify SELLER in writing of any alleged failure to meet the Service Level promptly and not more than thirty (30) Days after the end of the month in which the alleged failure occurred. 5) The Service Credit shall be paid not more than sixty (60) Days after the end of the month in which the alleged failure occurred.
Service Credit Claim. 8.1 If an IPLC, IEPL or DPLC is not installed by the Ready for Service Date for reasons other than an excused outage, BUYER shall be entitled to one (1) Day’s IPLC / IEPL / DPLC Monthly Service Charge for each day of delay beginning after the first five (5) Working Days, capped at thirty (30) Days. 8.2 If SELLER fails to meet the Service Availability for any relevant month, SELLER shall pay a service credit to BUYER calculated in accordance with the table below and paid in accordance with Clause 11.4 (“Service Credit”). The amount of the Service Credit will be calculated by multiplying the Service Credit Percentage as listed in the table below by the IPLC / IEPL / DPLC Monthly Service Charge. Duration of Unavailability (Monthly) Service Credit Percentage >44 minutes - 4 hours 2% >4 hours - 8 hours 3% >8 hours - 12 hours 5% > 12 hours 10% Service credit for protected service Duration of Unavailability (Monthly) Service Credit Percentage >3hours 36 minutes - 8hours 2% >8 hours - 12 hours 3% >12 hours - 16 hours 5% > 16 hours 10% Service credit for unprotected service 8.3 The total Service Credits for a failure to meet the Service Availability in any month shall not exceed 10%. 8.4 BUYER shall notify SELLER in writing of any alleged failure to meet the Service Availability promptly and not more than thirty (30) Days after the end of the month in which the alleged failure occurred. 8.5 The Service Credit shall be paid not more than sixty (60) Days after the end of the month in which the alleged failure occurred. 8.6 Notwithstanding the foregoing, BUYER shall not be entitled to any Service Credits in respect of failure to meet the Service Availability where the failure is due to any of the events covered by the exclusions listed as follows: (a) scheduled maintenance or any other interruptions or service changes agreed in advance in writing to the other Party at least five (5) Days in advance of the scheduled maintenance (except for emergency situation that is or is reasonably likely to have an material impact on the Service, the Party will notify the other Party as soon as reasonably practicable of any emergency work); (b) On-Net local or Off-Net international access circuits of BUYER; (c) failure or fault of application, equipment or facilities located on BUYER’s premises supplied by SELLER unless it is caused or given rise by any act or omission by SELLER and failure or fault of the BUYER’s applications, equipment or facilities wherever located. (d) acts or o...
Service Credit Claim. 6.1 To make a Claim, Customer must submit a ticket within 30 days of the month in which the Unavailable Time occurred, and/or the Response Time and/or Resolution Time did not meet the applicable Severity Level. 6.2 The ticket must include: 6.2.1 SLA Claim" as the subject of the ticket; 6.2.2 the applicable dates and times Service Credit is requested for; and 6.2.3 any applicable information that documents the claimed Unavailable Time, Response Time or Resolution Time. If Service Credit is issued, it will be issued to Customer for future use only. No refunds will be provided. Service Credits can not be transferred to another Beekeeper customer or applied to any other account. 6.3 We will use all information reasonably available to to validate a Claim and make a good faith judgment on whether a Service Credit applies.
Service Credit Claim. 业务赔付申索 1) If SELLER fails to meet the Service Availability for any relevant month, SELLER shall pay the service credit to BUYER. The amount of such service credit will be calculated by multiplying the Service Credit Percentage as listed in the table below by the respective Monthly Service Charge of the affected China DIA port. 如果在任何相关月份中,卖方未能达到业务可用率水平,则卖方应当向买方支付业务赔付金额。计算业务赔付的金额时,应当用下表所示的业务赔付百分比乘以专线上网业务月租费。 Service credit for Standard China DIA service 标准互联网专线业务赔付标准 Monthly Availability–A 月可用率 – A Duration of Unavailability (Monthly) – T 不可用时长 – T Service Credit Percentage 赔付月租比例 98.00% ≤ A < 99.00% 7 hrs 30 mins < T ≤ 15 hrs 7 小时 30 分钟 < T ≤ 15 小时 3% 97.00% ≤ A < 98.00% 15 hrs < T ≤ 22 hrs 30 mins 15 小时 < T ≤ 22 小时 30 分钟 5% A < 97.00% T > 22 hrs 30 mins T > 22 小时 30 分钟 10% Service credit for Enhanced China DIA (local loop) service 增强互联网专线(本地接入)业务赔付标准 Monthly Availability–A 月可用率 – A Duration of Unavailability (Monthly) – T 不可用时长 – T Service Credit Percentage 赔付月租比例 98.00% ≤ A < 99.00% 7 hrs 30 mins < T ≤ 15 hrs 7 小时 30 分钟 < T ≤ 15 小时 3% 97.00% ≤ A < 98.00% 15 hrs < T ≤ 22 hrs 30 mins 15 小时 < T ≤ 22 小时 30 分钟 5% A < 97.00% T > 22 hrs 30 mins T > 22 小时 30 分钟 10% Service credit for Enhanced China DIA (Traffic optimization, POP-to-POP) service 增强互联网专线(国际加速,POP 到 POP)业务赔付标准 Monthly Availability – A 月可用率 – A Duration of Unavailability (Monthly) – T 不可用时长 – T Service Credit Percentage 赔付月租比例 99.50% ≤ A < 99.90% 44 mins < T ≤ 4 hrs 44 分钟 < T ≤ 4 小时 3% 98.00% ≤ A < 99.50% 4 hrs < T ≤ 15 hrs 4 小时 < T ≤ 15 小时 5% A < 98.00% T > 15 hrs T > 15 小时 10% Service credit for Premium China DIA service 国际快线业务赔付标准 Monthly Availability – A 月可用率 – A Duration of Unavailability (Monthly) – T 不可用时长 – T Service Credit Percentage 赔付月租比例 99.86% ≤ A < 99.90% 44 mins < T ≤ 1 hr 44 分钟 < T ≤ 1 小时 3% 99.50% ≤ A < 99.86% 1 hr < T ≤ 4 hrs 1 小时 < T ≤4 小时 5% A < 99.50% T > 4 hrs T > 4 小时 10% 2) If SELLER fails to meet the Average Round Trip Delay for any relevant month, SELLER shall pay the service credit(s) to BUYER. The amount of such service credit will be 3% of the respective Monthly Service Charge of the affected China DIA port/circuit. 如果在任一月份,卖方未能达到适用的平均往返时延标准,则卖方应当向买方支付业务赔付金额。该业务赔付总额为受影响互联网专线业务月租费的3%。 3) If SELLER fails to meet the Average Packet Loss Rate for any relevant month, SELLER shall pay the service credit(s) to BUYER. The amount of such service credit will be 3% of the respective Monthly Service Charge of the affected China DIA port/circuit. 如果在任一月份,卖方未能达到适用的平均丢包率标准,则卖方应当向买方支付业务赔...
Service Credit Claim. 1) If SELLER fails to meet the Service Availability for any relevant month, SELLER shall pay the service credit to BUYER. The amount of such service credit will be calculated by multiplying the Service Credit Percentage as listed in the table below by the respective Monthly Service Charge of the affected China DIA port. Duration of Unavailability (Monthly) Service Credit Percentage >44 minutes – 1 hours 5% 2) If SELLER fails to meet the MTTR for any relevant month, SELLER shall pay the service credit(s) to BUYER. The amount of such service credit will be 3% of the respective Monthly Service Charge of the affected China DIA port. 3) The service credit(s) payable by SELLER to BUYER shall collectively be referred to as “Service Credits”. 4) The maximum Service Credits payable in aggregate for all Service Level Failure in respect of the Service under a particular Order Form in any calendar month is ten percent (10%) of the Monthly Service Charges of the affected service under that Order Form. 5) BUYER shall notify SELLER in writing of any alleged failure to meet the Service Level promptly and not more than thirty (30) Days after the end of the month in which the alleged failure occurred. 6) The Service Credit shall be paid not more than sixty (60) Days after the end of the month in which the alleged failure occurred. 7) All relevant Service Credits do not apply to Burstable Bandwidth Service Charge
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Service Credit Claim. If we fail to meet the minimum Monthly Uptime Percentage described above for a Service, you may submit a claim for a Service Credit. You must submit a claim to customer support at Dell that includes: (i) a detailed description of the Incident; (ii) information regarding the duration of the Downtime; (iii) the number and location(s) of affected users; and (iv) descriptions of your attempts to resolve the Incident at the time of occurrence. We must receive the claim and all required information by the end of the calendar month following the month in which the Incident occurred. For example, if the Incident occurred on February 15th, we must receive the claim and all required information by March 31st. Contact information for support can be found at xxxx://xxx.xxxx.xxx/smb/office365/support We will evaluate all information reasonably available to us and make a good faith judgment on whether a Service Credit is owed. We will use commercially reasonable efforts to process claims during the subsequent month and within sixty (60) days of receipt. You must be in compliance with the Agreement in order to be eligible for a Service Credit. If we determine that a Service Credit is owed to you, we will apply the Service Credit to your Applicable Monthly Service Fees.
Service Credit Claim. 1) If SELLER fails to meet the Service Availability for any relevant month, SELLER shall pay a service credit to BUYER calculated in accordance with the table below and paid in accordance with Paragraph 8(4) of this Service Annexure (“Service Credit”). The amount of the Service Credit will be calculated by multiplying the Service Credit Percentage as listed in the table below by the IDC Monthly Service Charge. Duration of Unavailability (Monthly) Service Credit Percentage >44 minutes – 4 hours 1% >4 hours – 8 hours 2% >8 hours – 12 hours 3% 2) The total Service Credit for a failure to meet the Service Availability in any month shall not exceed [ 5% ]. 3) BUYER shall notify SELLER in writing of any alleged failure to meet the Service Level promptly and not more than thirty (30) days after the end of the month in which the alleged failure occurred. 4) The Service Credit shall be paid not more than sixty (60) days after the end of the month in which the alleged failure occurred.

Related to Service Credit Claim

  • Service Credit To the extent that any Transferred Employee’s acquired rights are not already protected by the Transfer Regulations or other applicable Law, Purchaser shall, and shall cause its Affiliates to, recognize the prior service of, or recognized with respect to, each Transferred Employee as if such service had been performed with Purchaser for all purposes, including eligibility, vesting, service-related level of benefits and benefit accrual (except for any benefit accruals for U.S. union and non-union hourly Transferred Employees under the defined benefit Rexam Pension Plan, provided that such service for benefit accruals purposes under the Rexam Pension Plan shall be recognized for purposes of early retirement subsidies in accordance with Schedule 5.1(h)) under the employee benefit plans and policies provided by Purchaser to such Transferred Employee following the Closing, to the same extent such service was recognized by Seller, Rexam or any of their respective Affiliates, as applicable, immediately prior to the Closing. Purchaser shall, or shall cause its Affiliates (including the Purchased Entities) to, (i) waive any preexisting condition limitations otherwise applicable to Transferred Employees and their eligible dependents under any plan of Purchaser or any Affiliate of Purchaser that provides health or life benefits in which the Transferred Employees may be eligible to participate following the Closing, other than any limitations that were in effect with respect to a Transferred Employee as of the Closing under the analogous Employee Benefit Plan, (ii) honor any deductible, co-payment and out-of-pocket maximums incurred by the Transferred Employees and their eligible dependents under the health plans in which they participated immediately prior to the Closing during the portion of the calendar year prior to the Closing in satisfying any deductibles, co-payments or out-of-pocket maximums under health plans of Purchaser or any of its Affiliates in which they are eligible to participate after the Closing in the same plan year in which such deductibles, co-payments or out-of-pocket maximums were incurred and (iii) waive any waiting period limitation or evidence of insurability requirement that would otherwise be applicable to a Transferred Employee and his or her eligible dependents on or after the Closing, in each case to the extent such Transferred Employee or eligible dependent had satisfied any similar limitation or requirement under an analogous Employee Benefit Plan prior to the Closing.

  • Service Credits Employees on parental leave shall be entitled to normal accumulation of service credits for the duration of the parental leave.

  • Military Service Credit The City’s contract with CalPERS provides the Military Service Credit option set forth in Government Code section 21024.

  • OFFSET CREDIT/COOPERATION This Contract has been entered into in direct support of LOCKHEED XXXXXX'x international offset programs. All offset benefit credits resulting from this Contract are the sole property of LOCKHEED XXXXXX to be applied to the offset program of its choice. SELLER shall assist LOCKHEED XXXXXX in securing appropriate offset credits from the respective country government authorities.

  • Administrative Civil Liability The Discharger hereby agrees to the imposition of an administrative civil liability of $120,000 to resolve the alleged violations set forth in Section II as follows: a. No later than 30 days after the Regional Water Board or its delegate signs this Stipulated Order, the Discharger shall mail a check for $60,000 made payable to “State Water Pollution Cleanup and Abatement Account,” referencing the Order number on page one of this Stipulated Order, to: State Water Resources Control Board Accounting Office Attn: ACL Payment P.O. Box 1888 Sacramento, CA 95812-1888 The Discharger shall email a copy of the check to the State Water Board, Office of Enforcement (xxxx.xxxxxxxxxx@xxxxxxxxxxx.xx.xxx), and the Regional Water Board (xxxxx.xxxxx@xxxxxxxxxxx.xx.xxx). b. The Parties agree that the remaining $60,000 of the administrative liability shall be paid to the Regional Monitoring Program, care of the San Francisco Estuary Institute (SFEI), for implementation of a Supplemental Environmental Project (SEP) named “Temporal Variability in Sediment Delivery to a San Francisco Bay Salt Xxxxx,” as follows: i) $60,000 (SEP Amount) shall be paid in the manner described in Section III, paragraph 1.b.ii, solely for use toward the SEP Fund for the “Temporal Variability in Sediment Delivery to a San Francisco Bay Salt Xxxxx” project, as set forth in Attachment B, which is incorporated herein by reference. Funding this project will enable the investigation of the influence of tides, waves, and water levels on sediment delivery and deposition on a tidal xxxxx surface in San Francisco Bay. A full description of this project is provided in Attachment B. ii) No later than 30 days after the Regional Water Board or its delegate signs this Stipulated Order, the Discharger shall mail a check for $60,000, made payable to “Regional Monitoring Program” and referencing the Order number on page one of this Stipulated Order, to: Regional Monitoring Program c/o San Francisco Estuary Institute P.O. Box 632 0000 Xxxx Xxxxxx Xxxxxx, XX 00000 The Discharger shall email a copy of the check to the State Water Board, Office of Enforcement (xxxx.xxxxxxxxxx@xxxxxxxxxxx.xx.xxx), and the Regional Water Board (xxxxx.xxxxx@xxxxxxxxxxx.xx.xxx).

  • Prior Service Credit A unit employee who has had a break in service shall be credited with prior periods of full-time state employment for leave accrual purposes if that employee's current period of full-time state employment has been three (3) or more continuous years in duration. Only prior periods of full-time state employment of two (2) or more consecutive years in duration shall be eligible for crediting.

  • Lender Party Credit Decision Each Lender Party acknowledges that it has, independently and without reliance upon any Agent or any other Lender Party and based on the financial statements referred to in Section 4.01 and such other documents and information as it has deemed appropriate, made its own credit analysis and decision to enter into this Agreement. Each Lender Party also acknowledges that it will, independently and without reliance upon any Agent or any other Lender Party and based on such documents and information as it shall deem appropriate at the time, continue to make its own credit decisions in taking or not taking action under this Agreement.

  • Experience Credit a. For the purpose of this article, a teacher teaching on call (TTOC) shall be credited with one (1) day of experience for each full-time equivalent day worked. b. One hundred seventy (170) full-time equivalent days credited shall equal one (1) year of experience.

  • Liability of Administrative Agent; Credit Decision Neither the Administrative Agent nor any of its directors, officers, agents, or employees shall be liable for any action taken or not taken by it in connection with the Credit Documents (i) with the consent or at the request of the Required Banks, or (ii) in the absence of its own gross negligence or willful misconduct (as proven by the final, non-appealable judgment of a court of competent jurisdiction). Neither the Administrative Agent nor any of its directors, officers, agents or employees shall be responsible for or have any duty to ascertain, inquire into or verify (i) any statement, warranty or representation made in connection with this Agreement, any other Credit Document or any Credit Event; (ii) the performance or observance of any of the covenants or agreements of the Borrower or any other party contained herein or in any other Credit Document; (iii) the satisfaction of any condition specified in Section 6 hereof; or (iv) the validity, effectiveness, genuineness, enforceability, perfection, value, worth or collectibility hereof or of any other Credit Document or of any other documents or writing furnished in connection with any Credit Document; and the Administrative Agent makes no representation of any kind or character with respect to any such matter mentioned in this sentence. The Administrative Agent may execute any of its duties under any of the Credit Documents by or through employees, agents, and attorneys-in-fact and shall not be answerable to the Banks, the Borrower, or any other Person for the default or misconduct of any such agents or attorneys-in-fact selected with reasonable care. The Administrative Agent shall not incur any liability by acting in reliance upon any notice, consent, certificate, other document or statement (whether written or oral) believed by it to be genuine or to be sent by the proper party or parties. In particular and without limiting any of the foregoing, the Administrative Agent shall have no responsibility for confirming the accuracy of any Compliance Certificate or other document or instrument received by it under the Credit Documents. The Administrative Agent may treat the payee of any Note as the holder thereof until written notice of transfer shall have been filed with the Administrative Agent signed by such payee in form satisfactory to the Administrative Agent. Each Bank acknowledges that it has independently and without reliance on the Administrative Agent or any other Bank, and based upon such information, investigations and inquiries as it deems appropriate, made its own credit analysis and decision to extend credit to the Borrower in the manner set forth in the Credit Documents. It shall be the responsibility of each Bank to keep itself informed as to the creditworthiness of the Borrower and any other relevant Person, and the Administrative Agent shall have no liability to any Bank with respect thereto.

  • Credit Hours 1. Definition a. Those hours within a flexible work schedule in excess of the employee’s daily tour of duty which are performed at the employee’s option with the approval of his/her supervisor, so as to vary the length of a succeeding workday or workweek. Employees cannot be required to work credit hours in lieu of overtime. b. Employees on a flexible work schedule will not be precluded from earning credit hours based solely on their position.

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