SERVICE RATINGS Clause Samples
The SERVICE RATINGS clause establishes a system for evaluating the quality or performance of services provided under the agreement. Typically, it outlines the criteria, frequency, and methods by which services will be rated, such as through customer feedback, periodic reviews, or performance metrics. This clause ensures that service standards are maintained and provides a structured way to address underperformance or recognize excellence, thereby promoting accountability and continuous improvement.
SERVICE RATINGS. The annual service ratings shall be completed at least three (3) months prior to the Employee’s annual increase date and otherwise shall comply with Regulation 5-237-l. A service rating will be conducted by the Employee’s immediate supervisor or a supervisor familiar with the Employee’s work and deemed to be qualified to rate the employee as determined by the Commissioner or his/her designee.
SERVICE RATINGS. The parties recognize that it is practical and desirable to evaluate State School Teachers and Pupil Services Specialist in the Department of Children and Families and the Department of Correction over the span of the school year. It is therefore agreed that an Evaluation Conference Form shall be utilized to serve as the official service rating report, pursuant to Article 12. This form contains eight (8) categories of “Professional Performance Criteria” which are linked to the employee’s functional job description. A five (5) point rating key will be utilized to evaluate work performance under each performance criteria category. One or more ratings in Column 5 (has not met) shall constitute an unsatisfactory rating. Two or more ratings in Column 4 (developmental) shall similarly constitute an unsatisfactory rating. It is further agreed that the filing of an Evaluation Conference Form for each affected employee on or before June 1 of each school year will comply with Article 12, Section One, subsection (4), PROVIDED HOWEVER no employee’s annual performance shall be rated unsatisfactory for purposes of complying with the annual service rating report without the requisite three months’ notice. This will guarantee that the employee has reasonable time for improvement and amendment of the annual service rating report, where appropriate, prior to the employee’s annual increase date. The parties agree to adopt the above Teacher Evaluation Plans for use in the Department of Correction. Notwithstanding any of the above, this agreement does not alter any provision of Article 12 of the P-3B contract, either as it guarantees protection of bargaining unit members or as it allows discretion or prerogative to the Employer. For printing of the current contract booklet, the parties agree to the following: The Union will be responsible for printing a mutually agreed number of contract booklets and the State will reimburse the Union at the rate of forty-seven cents ($.47) for each such booklet. During the 1997-2001 contract the DDS requested revised specifications for M.R. Adult Services Instructor (Instructor Pay Plan) and M.R. Adult Services Specialist (S.G. 22) and a new classification of M.R. Adult Services Supervisor (S.G. 25). The Union agreed not to challenge the salary levels specified for these three titles or to seek bargaining or arbitration about these salary levels. This provision shall not be interpreted as precluding the Union from seeking a class reevaluation...
SERVICE RATINGS. All employees shall receive an annual evaluation three months prior to their anniversary date (January 1, or July 1, as applicable). (C.G.S. Section 5-210(b) for reference). When the month end falls on a holiday or weekend the rating shall be deemed timely if tendered on the first business day after said weekend or holiday. Service ratings may be issued: (1) during any Working Test Period, (2) when the employer wishes to amend a previously submitted less than good rating due to marked improvement, (3) and at such other times as the appointing authority deems that the quality of service of an employee should be recorded. No second "less than good" rating shall be given until the employer has implemented a remedial plan which specifically identifies the deficiencies and the steps the employee needs to take to cure the deficiencies. In any event, said remedial plan must be in place for at least six (6) months before a second "less than good" rating is issued. The Employer retains all other contractually or statutorily permitted mechanisms for assessing employee performance. Any files maintained concerning interim conferences shall be in the form of supervisory notes and shall not be on the established rating form.
SERVICE RATINGS. (a) The annual service rating shall be completed at least three
SERVICE RATINGS. Section One. A rating of “unsatisfactory” in one (1) category or of “fair” in two (2) categories shall constitute a “less than good” rating, which may be considered grounds for denial of an annual increment. Section Two. Service rating reports shall be filed on the prescribed form (Appendix F) in the following instances and at the following times:
(1) During any working test period, either promotional or original, not less than two (2) weeks prior to the termination of the period;
(2) When the performance of an employee with permanent status has been less than good, not less than three
(3) months prior to the employee’s annual increase date;
SERVICE RATINGS.
Section 1. Definition. Service ratings are evaluations of work performance. Service ratings issued during a working test period are not subject to the grievance or arbitration procedure.
SERVICE RATINGS. Section One. The annual service rating shall be completed at such time as the appointing authority shall determine and otherwise comply with Regulation 5-237-1.
SERVICE RATINGS. All employees shall receive an annual evaluation three months prior to their anniversary date (January 1, or July 1, as applicable). (C.G.S. Section 5-210(b) for reference). When the month end falls on a holiday or weekend the rating shall be deemed timely if tendered on the first business day after said weekend or holiday. Service ratings may be issued:
SERVICE RATINGS. The Director of Human Resources shall prepare, or cause to have prepared and maintained, a system whereby department heads will report on the performance of all employees. Such reports shall be made at such times and in the manner prescribed by the Director of Human Resources. The rating reports shall be centrally maintained under the supervision of the Director of Human Resources. They shall be made a part of the procedure having to do with promotions, demotions, and separation from service and other personnel status changes. When rated, each patrol officer will be rated by his supervisor. Efficiency reports will be kept on record.
SERVICE RATINGS. The Director of Human Resources shall prepare, or cause to have prepared and maintained a system whereby department heads will report on the performance of all employees. Such reports shall be made at such times and in the manner prescribed by the Director of Human Resources and as hereinafter prescribed. The rating reports shall be centrally maintained under the supervision of the Director of Human Resources. If the form is to be changed during the term of this contract it shall be changed by mutual agreement of the City and the Association. All employees shall be rated by their department head and/or assistant department head annually. A meeting shall be held between the employee and the department head and/or assistant department head to discuss their service rating. The service rating shall be made a part of the procedure having to do with promotions, demotions, transfers, salary increases and decreases, separation from service and other personnel status changes.