Support Maintenance Services. Lantern shall provide the level of support and maintenance services, if any, purchased separately as specified in the applicable Sales Agreement. All support and maintenance services shall be provided pursuant to Lantern’s standard support and maintenance terms which are available upon request
Support Maintenance Services. The normal support will consist of the following activities -
Support Maintenance Services. 13.1 Th Supplier shall provide the Maintenance Services in the Territory only and as set out in Call-Off Contract.
13.2 The Maintenance Services provided by the Supplier shall relate only to the Applications and Cloud Infrastructure.
13.3 All support requests and incidents relating to the Maintenance Services will in the first instance be logged using the Supplier support desk system.
13.4 The Buyer shall provide the fullest information possible to aid the Supplier in diagnosing any faults in either the Applications or the Cloud Infrastructure.
13.5 The Supplier shall aim to resolve all support problems according to its standard service level agreement.
Support Maintenance Services. The support and maintenance services to be provided by Spryker are described in detail in Annex 2 "ACP App Support SLA".
Support Maintenance Services. 2.1 Scope. Support & Maintenance Services may be provided, as specified in the relevant SOW, in relation to any or all categories of products and services to be provisioned under the Agreement.
Support Maintenance Services. 3.1 Licensor shall provide maintenance and support Services for the Software specified in Appendix A as integrated with the Target Platform. Such Services shall include:
(a) Customizing: Licensor is entitled to utilize and localize the Software (including making modifications necessary for localization) and translation of texts and contents incorporated or relating to the Software, quality assurance test of the localized version. Licensor may customization or modifications the Software as per the requirements of the Licensee.
(b) Integration support & testing: Licensor shall provide testing and support for Licensee’s integration of the Software into the Target Platform and also for the integration of third party data sources.
(c) Technical support: Licensor shall provide assistance to Licensee in clarifying technical questions concerning the Software.
(d) Bug fixing: Licensor shall provide trouble shooting analysis for the Software and promptly fix defects in the Software by providing a patch or workaround, or by issuing a maintenance release.
(e) Consultancy service: Licensor shall provide consultancy services personal loan and risk management.
3.2 Licensor shall promptly deliver to Licensee all available updates and upgrades to the Software as may be developed or otherwise become available.
3.3 For the avoidance of doubt, the Services will be provided remotely from Licensor’s own offices. During the Term of the Agreement, Licensor will not be required to and shall not be physically present in the Territory where Licensee is located. All services to be provided hereunder shall be completed from outside the Territory.
Support Maintenance Services. 8.1 The Customer acknowledges that the nature of the Software is such that it may require updating and revising from time to time (including, with a view to ensuring that it interoperates with the Clinical System). No one other than Egton (or an Egton approved person) may support, maintain or otherwise interfere with the Software.
8.2 During the Term, Egton shall use its reasonable endeavours to provide to the Customer the following Support and Maintenance services:
8.2.1 technical advice by telephone, facsimile transmission, modem or mail as shall be reasonably necessary to respond to the Customer’s difficulties; and
8.2.2 at Egton’s sole discretion, the provision of updates and new functions and facilities in respect of the Software.
8.3 The Support and Maintenance services shall not include:
8.3.1 training of staff;
8.3.2 rectification or reconstitution of any lost or corrupted data;
8.3.3 resolving any fault in the Equipment or in any software (including operating systems) used in conjunction with the Software;
8.3.4 responding to any defects or errors resulting from any alterations, adaptations or modifications of the Software made by any person other than Egton;
8.3.5 any version of the Software that has not been upgraded and updated in accordance with Egton’s reasonable instructions or requirements;
8.3.6 incorrect use of the Software or operator error; or
8.3.7 defects or errors caused by use of the Software at any location other than the Site Locations or on or with any equipment (other than the Equipment) or software not supplied, or approved in writing, by Egton.
8.4 For the avoidance of doubt, nothing in this clause shall impose any obligation on Egton to provide services in respect of any of the exclusions referred to in clause 8.3 (or which are otherwise outside of the scope of clause 8.2).
Support Maintenance Services. Defined as the services detailed in this agreement in section 3.3 and provided to Customer as a condition of this agreement.
Support Maintenance Services. Your Versa Hosted Headend Service Subcription entitles you to technical support (via the phone or web). If You have purchased these Service through an Approved Source, then they are your first line of support. Your Versa Hosted Headend Service Subscription entitles you to updates that are made available by Versa or an Approved Source. These updates will be implemented as part of Versa’s ongoing service maintenance.
Support Maintenance Services
