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REMEDIAL MAINTENANCE Sample Clauses

REMEDIAL MAINTENANCE a. Upon notification from the Client that the equipment has failed or is malfunctioning, the Contractor shall make such repairs and adjustments to and replace such parts of the equipment as may be necessary to restore the equipment to its proper operating condition to client’s satisfaction. (i) Where in the course of a cyclone, the computer system has been switched off, the Contractor shall, within a period of 24 hours after the cyclone warning has been lifted, or within 2 hours of having been informed by the Client that it wishes to switch on the computer system, the Contractor shall carry out an inspection and switch on the computer system; (ii) Where the Contractor is of the view that it would not be safe to switch on the computer system, he shall so advise the Client and instruct the Client of the steps to be taken so as to have the computer system operational within the shortest possible delay; (iii) In any case the Contractor shall be present when the computer system is to be switched on; (iv) The contract of maintenance shall be deemed to cover any service provided under this paragraph and any action taken such as, but not limited to the replacement of defective parts, reinstallation of software, reconfiguration of the system and in case of defects not resulting directly or indirectly from the cyclone.
REMEDIAL MAINTENANCE. Involves either repair or replacement of Equipment/Systems in the event that an Equipment/System Malfunctions. For additional information, see Section 4Installation and Integration and Section 5 – Maintenance.
REMEDIAL MAINTENANCE. Whenever an Authorized User enters into any Maintenance Agreement with Contractor, the Contractor automatically becomes responsible for the performance of Remedial Maintenance. Authorized Users cannot waive the Remedial Maintenance and Remedial Maintenance Response Requirements listed in Section 5.3 – Remedial Maintenance. Whether the Authorized User elects to subscribe to monthly Maintenance, prepaid annual Maintenance, or Time and Materials (T&M), Remedial Maintenance must be performed after the Authorized User notifies the Contractor that the Equipment-System is inoperable or unsuitable for operation. The Contractor will be responsible for ensuring that Service for each request is provided in accordance with the following: Chart 1: Remedial Maintenance Descriptions and Requirements Level of Service Description Response Time
REMEDIAL MAINTENANCE. The Maintenance Service sheets for Remedial Maintenance must include, at a minimum, the following information for each request for Service: A. Date and time notified B. Date and time of arrival and departure C. Description of malfunction/failure reported D. Diagnosis of malfunction/failure and work performed E. Charges for Services and Equipment, if applicable (Authorized User Total Hourly Rate and Authorized User NYS Net Pricing)
REMEDIAL MAINTENANCE. 4.1 In the event of a Fatal Error, Supplier shall respond within four (4) hours after notification thereof by Participant. Supplier shall use best efforts to provide at least a Workaround without material interruption of the Software within two (2) days. A permanent solution for a Fatal Error shall be provided by Supplier with an Update of the Software as soon as possible thereafter, but no later than fourteen (14) days after the report by Participant. 4.2 In the event of a Critical Error, Supplier shall respond within four (4) hours after notification thereof by Participant. Supplier shall use best efforts to provide at least a Workaround without material interruption of the Software within five (5) days. A permanent solution for a Critical Error shall be provided by Supplier with an Update of the Software as soon as possible thereafter, but no later than fourteen (14) days after the report by Participant. 4.3 In the event of a Major Error, Supplier shall use reasonable commercial efforts to provide at least a Workaround within ten (10) days after the reporting of such Error by Participant. A permanent solution for a Major Error shall be provided by Supplier with an Update of the Software as soon as possible thereafter, but no later than thirty (30) days after the report by Participant. 4.4 Minor Errors shall be solved by Supplier in the next regular Update of the Software, but no later than ninety (90) days after the report by Participant. 4.5 The category of the respective Error shall be determined by Participant after consultation of Supplier.
REMEDIAL MAINTENANCE. Remedial Maintenance includes all maintenance required or necessary to repair or replace any defective components that have been determined by the Contractor, or by the Helicopter Pilot, to be malfunctioning, inoperable or unserviceable (“Remedial Maintenance”). Remedial Maintenance will be performed whenever the Contractor detects such need, or is alerted to such a need by the Pilot or DOHMH. All Remedial Maintenance will be performed after a service order has been agreed upon and signed by DOHMH and the Contractor. The Contractor will present a service order to DOHMH detailing the specifications for the Remedial Maintenance and the cost of the materials and parts required to perform such maintenance. The Contractor shall send the proposed service order via fax or email within 24 hours of a request for Remedial Maintenance by the Pilot or DOHMH; or within 24 hours of detecting the need for Remedial Maintenance, as the case may be. Remedial Maintenance services shall be commenced and diligently performed to completion upon Contractor’s receipt of a signed work order from the DOHMH. Remedial Maintenance will be performed by the Contractor at no additional charge, excepting only fair and reasonable compensation for materials and parts as specified herein. It is expected that there will be approximately 50 hours of remedial maintenance per year.
REMEDIAL MAINTENANCE. On-Call Maintenance Services
REMEDIAL MAINTENANCE. Remedial Maintenance shall mean all maintenance, other than Excluded Services, reasonably required as a result of, and for the purpose of correcting, a System Failure. For purposes of this Agreement, System Failure shall mean any malfunction in the System that prevents or materially interferes with, the accomplishments of any or all of the System intended functions. Following any identification of any System Failure by COUNTY, and COUNTY's completion of the diagnostic checklist and procedures recommended by IWS in the User Documentation Set, COUNTY shall provide notification thereof to IWS. In the event of any software failure, IWS shall thereafter make a good faith effort to cause the appropriate software support person to respond to the COUNTY within 30 minutes of the notification with an update as to cause and/or possible solutions. Software support shall be available 24 hours per day 7 days each week including holidays regardless of the severity of the software failure. 2.3.1 and during normal work days and hours for non critical items as defined in PARAGRAPH G.2.3.2.
REMEDIAL MAINTENANCEMaintenance service for the purpose of correcting a System Failure. In the event of any software failure, CONTRACTOR upon notification by County shall thereafter make a good faith effort to cause the appropriate software support person to respond to the COUNTY within 30 minutes of the notification with an update as to cause and/or possible solutions. Software support shall be available 24 hours per day 7 days each week including holidays regardless of the severity of the software failure. In the event of any hardware failure, CONTRACTOR upon notification by County shall thereafter make a good faith effort to cause an authorized representative of CONTRACTOR to arrive at the location where the System is installed no later than 5 (5) days following CONTRACTOR'S receipt of such notification. Hardware support shall be available 7 days per week 24 hours per day for critical items, and during normal work days and hours for non critical items.
REMEDIAL MAINTENANCEThe contractor shall provide unlimited on-site visits for customer support when requested by the COR. The number of repair calls cannot be predicted. The contractor shall perform remedial maintenance (repairs) after notification that equipment is inoperative. Any parts used to return the system to operational condition are included in the service agreement. If the equipment cannot be repaired successfully, the instrument will be replaced at no additional cost to the contract holder. The contractor shall provide the COR with designated points of contact and make arrangements to enable its maintenance representative to receive such notification. The contractor shall also provide secondary points of contact in the event that the primary point of contact is not available. The COR will notify the contractor when equipment malfunctions and the contractor must respond within two hours to make arrangements for an on-site visit. The initial on-site diagnosis must be made within 24 hours, with a service technician physically present at the equipment. A repair plan, that is satisfactory to the Government, shall be submitted to the COR within 72 hours of the initial diagnosis. Should it become evident that such repair is not feasible within the requirements, the contractor shall immediately notify the COR, prior to the expiration of the designated repair time.