Support Services Exclusions. OT shall have no responsibility to provide Support Services to Licensee with respect to any problem with the Software caused by: (a) any software, device, or other product not supplied by OT; (b) neglect, misuse, alteration, or modification, to the Software other than by OT; (c) use of the Software for a purpose other than the purpose for which it was designed; (d) use of the Software on a computer platform other than the platform authorized by OT (which may be specified in the Documentation accompanying the Software); or (e) failure of Licensee to install any Support Software provided by OT.
Support Services Exclusions. Unless otherwise agreed to in an applicable Order Form, no Support Services can be provided for (a) Software that is modified by Customer personnel or by third parties; (b) problems caused by accident, neglect, misuse or improper programming by Customer personnel; (c) failure or fluctuations in electrical power or hardware equipment; or (d) failure of Customer to fulfill its obligations under any of its agreements with Lightbend. Support Services do not include or cover support that becomes necessary due to: • A malfunction of equipment or media not supplied or maintained by Lightbend; • Extensions to the Software involving custom or client-specific code (whether created by Lightbend or Customer); • Use of software not obtained from Lightbend under this Agreement; • Use of any pre-release of the Software such as “Beta" or “Milestone” releases, except for Developer Support and agreed to by Lightbend in an applicable Order Form; • Customer’s failure to comply with operating instructions contained in the Documentation; or
Support Services Exclusions. Except to the extent that Support Services are independent of the Hardware’s location, VCE will have no obligation to provide Support Services with respect to Products outside the VCE service area or ancillary hardware and/or software purchased with the Product but are not part of the Product. Support Services do not apply to any Software other than the current and the prior two Software Releases. Support Services are subject to VCE’s then-current “Product Life Cycle” policy for the respective Product. In the event a Software issue cannot be reproduced at VCE’s facility or via remote access to End User’s facility, Support Services may be severely affected or unavailable. Support Services do not include Hardware upgrades, if any, needed to utilize new features or functionality in a Software Release. Support Services do not include remedying problems that arise from (i) accident or neglect by End User, Reseller or any third party; (ii) any third party items or services with which the Product is used not otherwise supported under VCE’s Release Certification Matrix or other causes beyond VCE’s control; (iii) installation, operation or use not in accordance with VCE’s instructions or the applicable Documentation, including, but not limited to any modification, addition and/or development of code scripts by anyone other than VCE;
Support Services Exclusions. 9.1 Alterian (Poole) Ltd. is not obliged to support the Software if the Customer is not using the most current or immediately preceding two major versions of the Software or the Software‟s supported operating system software.
Support Services Exclusions. 4.1 Unless expressly agreed to by Seller, Support Services to be provided under this Agreement do not include:
Support Services Exclusions. Except to the extent that Support Services are independent of the Hardware’s location, DELL EMC will have no obligation to provide Support Services with respect to Products outside the DELL EMC service area or ancillary hardware and/or software purchased with the Product but are not part of the Product. Support Services do not apply to any Software other than the current and the prior two Software Releases. Support Services are subject to DELL EMC’s then-current “Product Life Cycle” policy for the respective Product. In the event a Software issue cannot be reproduced at DELL EMC’s facility or via remote access to End User’s facility, Support Services may be severely affected or unavailable. Support Services do not include Hardware upgrades, if any, needed to utilize new features or functionality in a Software Release. Support Services do not include remedying problems that arise from (i) accident or neglect by End User, Reseller or any third party; (ii) any third party items or services with which the Product is used not otherwise supported under DELL EMC’s Release Certification Matrix or other causes beyond DELL EMC’s control; (iii) installation, operation or use not in accordance with DELL EMC’s instructions or the applicable Documentation, including, but not limited to any modification, addition and/or development of code scripts by anyone other than DELL EMC; (iv) use in an environment, in a manner or for a purpose for which the Product was not designed, including the use of an external device attached to a Product or any device located inside the Product cabinet not otherwise part of the original Product configuration as provided by DELL EMC; (v) modification, alteration or repair by anyone other than DELL EMC or its authorized representatives;
Support Services Exclusions. Puppet is not obligated to provide Support Services when: (i) the Puppet Product has been changed, modified or damaged, which includes, but is not limited to, any code or workflows developed by Customer; (ii) the issue is caused by Customer’s negligence, misuse of software or hardware, hardware or network malfunction, or other causes other than the Puppet Product; (iii) the issue is caused by hardware, third party software or infrastructure; or (iv) the version of the Puppet Product is not a currently supported version, per the support lifecycle policy for each respective Puppet Product. Support Services excludes anything not set forth in these Support Services Terms, and specifically excludes support of any hardware or any software other than the Puppet Product, including without limitation, any integration with Third Party Software.
Support Services Exclusions. Puppet is not obligated to provide Support Services when: (i) the Puppet Product has been changed, modified or damaged, which includes, but is not limited to, any code or workflows developed by Customer; (ii) the issue is caused by Customer’s negligence, misuse of software or hardware, hardware or network malfunction, or other causes other than the Puppet Product; (iii) the issue is caused by hardware, third party software, infrastructure, or non-Puppet applications or platforms; or (iv) the version of the Puppet Product is not a currently supported version, per the support lifecycle policy for each respective Puppet Product. Support Services excludes anything not set forth in these Support Services Terms, and specifically excludes support of any hardware or any software other than the Puppet Product, including without limitation, any integration with Third Party Software or non-Puppet applications or platforms.
Support Services Exclusions. In a non-exhaustive manner, this Agreement does not include the types of interventions aimed at the following: ▪ Assistance to new Users or temporary Users hired by the Licensee who have not followed the prior training sessions on the use of the Software by PG Solutions or equivalent training provided by the Licensee; ▪ The addition, replacement or configuration of workstations; ▪ The addition, replacement or configuration of peripherals; ▪ Assistance for problems related to Equipment and software, other than proprietary PG Solutions Software and third-party Software sold by PG Solutions, that the Licensee owns; ▪ The correction of problems caused by a virus not introduced by PG Solutions; ▪ The installation and configuration of related software, such as Microsoft Windows, Microsoft SQL Server, Microsoft Office, backup software, or antivirus software; ▪ The reinstallation and reconfiguration of the Software, following problems such as breakage or failure of Computer Equipment, viral infections not introduced by PG Solutions, installation of software other than that of PG Solutions, change of Computer Equipment or any other cause unrelated to the use of PG Solutions Software; ▪ Data conversion for Software changes, data merges or data transfers to a third-party software; ▪ The export or bridges to external systems; ▪ Unless otherwise agreed, the modification and customization of the Software.
Support Services Exclusions. The following cases are not covered by the Support Services:
