Support Services Exclusions. OT shall have no responsibility to provide Support Services to Licensee with respect to any problem with the Software caused by: (a) any software, device, or other product not supplied by OT; (b) neglect, misuse, alteration, or modification, to the Software other than by OT; (c) use of the Software for a purpose other than the purpose for which it was designed; (d) use of the Software on a computer platform other than the platform authorized by OT (which may be specified in the Documentation accompanying the Software); or (e) failure of Licensee to install any Support Software provided by OT.
Support Services Exclusions. Unless otherwise agreed to in an applicable Order Form, no Support Services can be provided for (a) Software that is modified by Customer personnel or by third parties; (b) problems caused by accident, neglect, misuse or improper programming by Customer personnel; (c) failure or fluctuations in electrical power or hardware equipment; or (d) failure of Customer to fulfill its obligations under any of its agreements with Lightbend.
Support Services Exclusions. 4.1 Unless expressly agreed to by Seller, Support Services to be provided under this Agreement do not include:
A. Performing preventive maintenance to System;
B. Repair of Product due to normal Product attrition;
C. Making corrections to user-defined reports;
D. Making specification changes or performing Services connected with relocation of the Product;
E. Service which is impractical for Seller to render because of changes not authorized by Seller in the hardware configuration, Seller's Product or the Product environment in which Seller's Product operates; and
F. Modification, repair or replacement of Product, repair of damage, or increase in Seller service time caused by:
(1) Failure to continually provide a suitable operational environment with all facilities prescribed by the applicable document including, but not limited to, the failure to provide, or the failure of, adequate electrical power, air conditioning, or humidity control;
(2) The use of the Product in a manner not in accordance with its specifications, operating instruction or license-to-use;
(3) Accident or disaster, which shall include, but not be limited to, fire, flood, earthquake, water, wind and lightning; transportation; neglect or misuse; pest damage; or power failures or surges from sources external to the Product;
(4) Modifications, maintenance, or repair performed by other than Seller or by Customer or others not in compliance with Seller's published instructions.
(5) Attachment of unspecified or non-approved products to the Product, including updates from manufacturers of Third Party Software that have not been verified by Seller, or failure of a processor or other equipment or software not maintained by Seller, or failure of removable or rotating storage media.
G. Problem Management as defined below:
Support Services Exclusions. Except to the extent that Support Services are independent of the Hardware’s location, VCE will have no obligation to provide Support Services with respect to Products outside the VCE service area or ancillary hardware and/or software purchased with the Product but are not part of the Product. Support Services do not apply to any Software other than the current and the prior two Software Releases. Support Services are subject to VCE’s then-current “Product Life Cycle” policy for the respective Product. In the event a Software issue cannot be reproduced at VCE’s facility or via remote access to End User’s facility, Support Services may be
Support Services Exclusions. Rocket Software shall have no responsibility to provide Support Services to Licensee with respect to any problem with the Software caused by: (a) any software, device, or other product not supplied by Rocket Software; (b) neglect, misuse, alteration, or modification, to the Software other than by Rocket Software; (c) use of the Software for a purpose other than the purpose for which it was designed; (d) use of the Software on a computer platform other than the platform authorized by Rocket Software (which may be specified in the Documentation accompanying the Software); or (e) failure of Licensee to install any Support Software provided by Rocket Software.
Support Services Exclusions. 9.1 Alterian (Poole) Ltd. is not obliged to support the Software if the Customer is not using the most current or immediately preceding two major versions of the Software or the Software‟s supported operating system software.
9.2 The Support Services do not include services in respect of defects or errors resulting from: any modifications or enhancements made to the Software other than by Alterian (Poole) Ltd. or with Alterian (Poole) Ltd.'s prior approval; use of the Software other than in accordance with this Agreement and any written instructions of Xxxxxxxx (Poole) Ltd. from time to time. malfunctions due to any reason external to the Software including, but not limited to, failure or fluctuation of electrical supplies, hardware failures, accidents or natural disasters, or other services and/or utilities. any defect caused by any software or hardware not provided by Alterian (Poole) Ltd..
9.3 If it becomes necessary to carry out the Support Services and any of the above exclusions apply, such work will be chargeable at Alterian (Poole) Ltd.'s then prevailing daily rate, payable monthly in arrears in accordance with the payment terms stated in the General Terms and Conditions in Schedule 1.
Support Services Exclusions. In a non-exhaustive manner, this Agreement does not include the types of interventions aimed at the following: ▪ Assistance to new Users or temporary Users hired by the Licensee who have not followed the prior training sessions on the use of the Software by PG Solutions or equivalent training provided by the Licensee; ▪ The addition, replacement or configuration of workstations; ▪ The addition, replacement or configuration of peripherals; ▪ Assistance for problems related to Equipment and software, other than proprietary PG Solutions Software and third-party Software sold by PG Solutions, that the Licensee owns; ▪ The correction of problems caused by a virus not introduced by PG Solutions; ▪ The installation and configuration of related software, such as Microsoft Windows, Microsoft SQL Server, Microsoft Office, backup software, or antivirus software; ▪ The reinstallation and reconfiguration of the Software, following problems such as breakage or failure of Computer Equipment, viral infections not introduced by PG Solutions, installation of software other than that of PG Solutions, change of Computer Equipment or any other cause unrelated to the use of PG Solutions Software; ▪ Data conversion for Software changes, data merges or data transfers to a third-party software; ▪ The export or bridges to external systems; ▪ Unless otherwise agreed, the modification and customization of the Software.
Support Services Exclusions. Support Services do not cover any problems that arise from (i) accident or neglect by OEM, End-User or any third party; (ii) any third party items or services with which the Product is used or other causes beyond EMC’s control; (iii) installation, operation or use not in accordance with EMC’s instructions or the applicable Documentation; (iv) use in an environment, in a manner or for a purpose for which the Product was not designed; (v) modification, alteration or repair by anyone other than EMC or its authorized representatives; or (vi) in case of Equipment only, causes attributable to normal wear and tear. EMC has no obligation whatsoever for Software installed or used beyond the licensed use, for Equipment which was moved from the Installation Site without EMC’s consent or whose original identification marks have been altered or removed.
Support Services Exclusions. Puppet is not obligated to provide Support Services when: (i) the Puppet Product has been changed, modified or damaged, which includes, but is not limited to, any code or workflows developed by Customer; (ii) the issue is caused by Customer’s negligence, misuse of software or hardware, hardware or network malfunction, or other causes other than the Puppet Product; (iii) the issue is caused by hardware, third party software, infrastructure, or non-Puppet applications or platforms; or (iv) the version of the Puppet Product is not a currently supported version, per the support lifecycle policy for each respective Puppet Product. Support Services excludes anything not set forth in these Support Services Terms, and specifically excludes support of any hardware or any software other than the Puppet Product, including without limitation, any integration with Third Party Software or non-Puppet applications or platforms.
Support Services Exclusions. The following cases are not covered by the Support Services:
(a) Support Requests in a period in which Customer has not fully paid all fees due to HiveMQ;
(b) Maintenance and support of the system environment, including, but not limited to, mobile hardware and third-party applications used by Customer in connection with the Software;
(c) Training and setup of HiveMQ Platform;
(d) Identification of errors caused by force majeure, environmental conditions, defective mobile hardware or errors caused by Customer, its affiliates or third parties, in particular due to incorrect or incomplete system or data entries or interventions in the program code by employees or contractors of Customer and/or its affiliates;
(e) Data conversion services;
(f) IT architectural guidance and consulting on how to integrate HiveMQ into Customer’s specific use case; and