Technology Support Services Sample Clauses

Technology Support Services. Tempus shall provide GSK and its Affiliates and their respective Personnel with up to [***] hours per year of access to technology support services, including applicable training activities, maintained by Tempus in support of the Tempus Software [***] for purposes of supporting to the Data Overview Committee and as otherwise reasonably requested by GSK.
Sample 1Sample 2
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Technology Support Services. Marketer shall provide: a. all necessary management and developer resources for ongoing support, maintenance and configuration/modifications as necessary to support the Marketer Technology. b. all necessary management and developer resources to fulfill all ongoing services, support, maintenance of the Marketer Technology as mutually agreed to by the Parties. c. all necessary or appropriate Updates to the Marketer Technology to enable the technology to continue functioning as described in this Exhibit. d. technical support desk during the hours of 7:00 a.m. until 6:30 p.m. Central Time, Monday through Friday except holidays. Marketer shall further provide CBKC a defined means of contacting Marketer technical support outside normal business hours with respect to any issues with the Marketer Technology that rise to the level of Severity 1 or 2 as defined below.
Sample 1
Technology Support Services. The following services are provided by DISTRICT in response to the basic maintenance and support needs of MEMBER LIBRARY: a. Maintenance and Monitoring. DISTRICT shall be responsible for monitoring and managing MEMBER LIBRARY’s servers as follows: i. Backup – includes maintaining and monitoring backups based upon the procedures and schedule already in place by DISTRICT. ii. Hardware errors – specifically servers procured with the assistance of DISTRICT shall include monitoring and remote support. iii. Event log filtering – includes monitoring vendor application issues that might arise and working with the vendor to the best of DISTRICT’s ability. iv. Antivirus – includes routine monitoring of MEMBER LIBRARY’s servers for possible infections. v. Routine maintenance of the servers shall include file system space monitoring, file system defragmentation and the application of critical updates. vi. DISTRICT shall be responsible for monitoring and managing MEMBER LIBRARY’s workstations.
Sample 1
Technology Support Services. THIS AGREEMENT made this day of , in the year Two Thousand and Twenty, by and between Watchung Board of Education (hereinafter referred to as "Watchung"), having offices located at 0 Xx. Xxxxxxx Xxx Xxxxxxxx, Xxx Xxxxxx 00000 and the Northern Region Educational Services Commission District Board of Education (hereinafter referred to as "NRESC"), having offices located at 00 Xxxxxxxxx Xx. Wayne, NJ 07470.
Sample 1
Technology Support Services. In providing the technology support services contemplated in Item (2) of Schedule I hereto, First American shall, or shall cause its Affiliates to, meet certain baseline performance metrics, as set forth in the following table: 1. Web Services Platform General systems availability: Monday-Friday 1:00 am to 11:00 pm Pacific Saturday: 1:00 am to 8:00 pm Pacific Sunday 4:00 am to 11:00 pm Pacific Minimum System Uptime and Availability: 99.9%; Reported Monthly, Measured Quarterly Transaction Processing Time (Credit): not to exceed 10 seconds in addition to the response time of credit vendor Service Level Response Time: · Critical Need: Within 2 Hours · Normal Need: Within 1 Business Day New Account Setup: · Within 2 Business Days of request for User Interface account · Within 2 weeks for new client integrations to standard interface specifications, including Digital Certificates set-up Services Provided: · Ordinary course portal and system-to-system ordering of products and services · Ordinary course client integration and implementation engagement management · Solution analysis, design and delivery · Application and system support services 2. Oracle Applications (GL, AP, AR, FA, CM, iExpense, etc.) General Availability: 7x24x365 except for Saturday 10:00 pm to Sunday 3:00 am Central Minimum System Uptime and Availability: 99% Service Level Response Time for Tickets: · Critical Need: Within 15 minutes as long as the on-call service is contacted via the IT Service Center · Normal Need: Within 48 hours the team will respond to the ticket with the commit date and level of effort Service Level Response Time for Projects: · The published project methodology will be followed, which will specify communication plans, timeframes, and approvals that are required Services Provided: · Oracle Applications ongoing support in form of tickets · Adding new functionalities or services in form of projects, including converting new companies into Oracle or other related services 3. Disaster Recovery 1 Data Center Availability: 7x24x365 Internet Availability: 7x24x365 Service Level Response Time: · Critical Need: Within 2 hours · Normal Need: Within 48 hours
Sample 1
Technology Support Services i. Oracle systems license and support (*up to a maximum of 5,500 support and development hours) and related Disaster Recovery services; and ii. Web Service Platform and related Disaster Recovery services. 2. Additional Oracle support and development hours (*beyond the 5,500 included in the Business Services flat fee) 3. Any additional services not otherwise itemized herein Total flat fee of $3,900,000 per calendar year – itemized as follows: $1,150,000 $50,000 $2,200,000 $500,000 $120 per hour Actual cost (or if not a direct cost, then the fee otherwise that would be charged/allocated to another First American Affiliate)
Sample 1
Technology Support Services. In providing the technology support services contemplated in Item 7 of Schedule I hereto, First American shall, or shall cause its Affiliates to, meet certain baseline performance metrics, as set forth in the following table: 1. FAWS and the FAST Systems (FASTCar, FASTNet, FASTWeb) General availability: Monday-Friday 4:00am to 11:00pm Pacific Saturday: 5:00 am to 10:00pm Pacific Sunday 7:00 am to 11:00pm Pacific Minimum System Uptime and Availability: 99.5% Transaction Processing Time: not to exceed 10 seconds in addition to the response time of the Company from DHQ Service Level Response Time: Critical Need: within 2 hours Normal Need: within 24 hours New Account Setup: within 48 hours of request 2. FASTDirect and Digital Certificates General availability: Monday-Friday 4:00am to 11:00pm Pacific Saturday: 4:00 am to 10:00pm Pacific Sunday 7:00 am to 11:00pm Pacific Minimum System Uptime and Availability: 99.5% Transaction Processing Time: not to exceed 10 seconds in addition to the response time of the Company from DHQ Service Level Response Time: Critical Need: within 2 hours Normal Need: within 24 hours New Account Setup: within 48 hours of request, except for Digital Certificates, in which case, 72 hours 3. Disaster Recovery Data Center Availability: 7x24x365 Internet Availability: 7x24x365 Service Level Response Time: Critical Need: within 2 hours Normal Need: within 24 hours 4. FirstBuy/Title Availability: 7x24x365 Minimum System Uptime and Availability: 99% Transaction Response Time (screen to screen): not to exceed 5 seconds on average Service Level Response Time: Critical Need: within 2 hours Normal Need: within 24 hours MAC (moves, adds, changes): 48 hours
Sample 1
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Related to Technology Support Services

  • Support Services Rehabilitation, counselling and EAP’s. Support is strictly non- punitive, and can be accessed at anytime (self-identification of the need for help is strongly encouraged).

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • TAX SUPPORT SERVICES BNY Mellon shall provide the following tax support services for each Fund:  Provide various data and reports as agreed upon in the SLDs to support TRP’s tax reporting and tax filing obligations, including: · Wash sales reporting; · QDI reporting; · DRD reporting; · PFIC analysis; · Straddle analysis; · Paydown adjustments; · Equalization debit adjustments · Tax compliance under §851, §817(h); · Foreign bond sale analysis (§988); · Troubled debt analysis; · Estimation of income for excise tax purposes; · Swap analysis; · Inflation adjustments; · §1256 adjustments; · Market discount analysis; OID adjustments; · CPDI analysis; · Shareholder tax reporting information (e.g. FTC, UGG income, foreign source income by country, exempt income by state);  Provide data, and reports based on such data, maintained by BNY Mellon on its fund accounting platform as reasonably requested by TRP to support TRP’s obligations to comply with requests from tax authorities and TRP’s tax reporting and tax filing obligations.  Assist with other tax-related data needs as mutually agreed upon in writing from time-to-time.

  • Maintenance and Support Services If this Agreement is for IT goods or services, this section applies: Unless otherwise specified in this Agreement: The Contractor shall promptly provide the Court with all Upgrades, including without limitation: (i) all Upgrades generally made available by Contractor to its other customers; (ii) Upgrades as necessary so that the Work complies with the Specifications and Applicable Law (including changes in Applicable Law); (iii) Upgrades as necessary so that the Work operates under new versions or releases of the Court’s operating system or database platform; and (iv) all on-site services necessary for installation of Upgrades. Without limiting any other obligation of Contractor under this Agreement, Contractor represents and warrants that it will maintain services, equipment, software or any other part of the Work so that they operate in accordance with their Specifications and Documentation; and The Contractor shall respond to the Court within four (4) hours after the Court reports a Technical Support Incident (such hours all occurring during Standard M&S Hours) to Contractor. DELIVERY, ACCEPTANCE, AND PAYMENT Delivery. Contractor shall deliver to the Court the Deliverables in accordance with this Agreement, including the Statement of Work. Unless otherwise specified by this Agreement, Contractor will deliver all goods purchased by the Court “Free on Board Destination Freight Prepaid” to the Court at the address and location specified by the Court. Title to all goods purchased by the Court vests in the Court upon payment of the applicable purchase price. Contractor will bear the risk of loss for any Work being delivered until received by the Court at the proper location. All shipments by Contractor or its Subcontractors must include packing sheets identifying: this Agreement number, the Court’s purchase order number, item number, quantity and unit of measure, part number and description of the goods shipped, and appropriate evidence of inspection, if required. Goods for different Agreements shall be listed on separate packing sheets.

  • STUDENT SUPPORT SERVICES The Parties will identify and collaborate on measures to assist those students who may not be performing satisfactorily to succeed. The School will seek guidance from the College designee(s) in the areas of test preparation, tutoring, College Connection services, academic advising, and the development of an integrated support system for Students across the two institutions. Students will have access to the same or similar tutoring and other academic support as provided for other students in the School District, School and College. To promote academic success, the Parties will provide academic support services as may be needed. The School counselor and its designee will work to ensure Students receive pertinent information regarding higher education, financial assistance, and assistance waivers for tuition and fees. As needed, each Party will assist families as they complete initial application and admission requirements per the respective organizations’ processes. The School District will be responsible for non-academic counseling services and the College is authorized, but not required, to provide emergency counseling intervention services. See section 4 – Disability Support Services.

  • Hosting Services 13.1 If Supplier or its subcontractor, affiliate or any other person or entity providing products or services under the Contract Hosts Customer Data in connection with an Acquisition, the provisions of Appendix 1, attached hereto and incorporated herein, apply to such Acquisition. 13.2 If the Hosting of Customer Data by Supplier or its subcontractor, affiliate or any other person or entity providing products or services under the Contract contributes to or directly causes a Data Breach, Supplier shall be responsible for the obligations set forth in Appendix 1 related to breach reporting requirements and associated costs. Likewise if such Hosting contributes to or directly causes a Security Incident, Supplier shall be responsible for the obligations set forth in Appendix 1, as applicable. 14 Change Management

  • Web Services Our Web Services are designed to enable you to easily establish a presence on the Internet. Our Web Hosting and Design is composed of our Web Hosting and Design Publishing Component and other miscellaneous components. These components may be used independently or in conjunction with each other.

  • Maintenance Services Subject to Client’s timely payment of the applicable maintenance fees, Accenture will make available the following maintenance services (“Maintenance Services”):

  • Software Services If elected by Customer, the following Software Services will be made available for Customer’s use. 2.1. Core HR Software Service is a system of interactive web pages to assist Customer in its human resource related recordkeeping and reporting. Customer shall ensure the accuracy of its Customer Data. The HR Software Services shall function in accordance with the Documentation, as may be amended from time to time, and provide features to aid Customer with its compliance with federal and state laws and regulations applicable to Human Resources (except as stated otherwise in the Documentation). 2.2. Recruiting Software Service is a system of interactive web pages to assist Customer in posting job requisitions, storing candidates, recording job applications, and the related recordkeeping and reporting. Customer shall ensure the accuracy of its Customer Data. The Recruiting Software Service shall function in accordance with the Documentation which may be amended from time to time.

  • Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).

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