Transaction Errors. In case of errors or questions about your transfers, you may notify us telephone at (000) 000-0000, in person at one of our branches, or in writing at BCU, 000 X. Xxxxxxxxx Xxxxxx, Xxxxxx Xxxxx, XX 00000. We must hear from you no later than 60 days after the date we sent you the FIRST account statement on which the error or problem appeared. • Tell us your name and Account number. • Describe the error or the transfer you are unsure of, and explain as clearly as you can why you believe it is an error or why you need more information. • Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We will determine whether an error occurred within 10 business days (20 business days if the transfer involved a new account) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer involved a new account or a point-of-sale transaction) to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days (20 business days if the transfer involved a new account) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account within 10 business days (20 business days for new accounts).
Transaction Errors. Surrey Bank & Trust will not be liable: • If you have not given us complete, correct or current account numbers or other identifying payment information so that we or a payee can properly credit your account or otherwise complete the transaction. • If you do not properly follow our instructions or if you provide us with wrong or inaccurate information or fail to correct or tell us about any inaccuracy of which you are aware. • If you schedule duplicate or erroneous payments. • If, through no fault of ours, you do not have enough available money in the account from which a payment is to be made, or if the account has been closed or is not in good standing, or if a payment is reversed because of insufficient funds, or if you fail to advance funds from another account into the bill pay funding account to ensure the availability of funds. • If your equipment or ours was not working properly and the breakdown should have been apparent when you attempted to conduct the transaction or if you had been advised about a potential malfunction before you executed the transaction. • If you receive notice from a payee that any payment you have made remains unpaid or has not been completed, and you fail to notify us promptly of that fact. • If the transfer was made to a person or entity that you are not permitted to designate (see the Eligibility and User Profile section above). • If the recipient's Financial Institution does not process the Transfer Transaction promptly or correctly. • If the money in the account from which a Transfer Transaction is to be made is subject to legal process or other claim restricting the transaction. • If circumstances or persons beyond our control such as, but not limited to, fire, flood, or interference from an outside force, prevent, delay, intercept or alter the transaction, despite reasonable precautions that we have taken. Surrey Bank & Trust is not responsible for your acts or omissions or those of any other person, including, without limitation, any transmission or communications facility, and no such party shall be deemed to be our agent. In any event, Surrey Bank & Trust will not be liable for any special, consequential, incidental, or punitive losses, damages, or expenses in connection with this Agreement or the Service, even if Surrey Bank & Trust has knowledge of the possibility of them. Surrey Bank & Trust is not liable for any act, failure to act or delay in acting if it is caused, in whole or in part, by any cause beyond our...
Transaction Errors. If you have questions about your Zelle transactions, you should first contact the sender (if you received the transfer) or recipient (if you sent the transfer) and attempt to resolve the issue. If you still have questions or suspect an error related to a Zelle transaction posted to your deposit account, contact our Customer Service Center at 000-000-0000 or write to: Brookline Bank P.O. Box 470469 Brookline, MA 02447-0469
Transaction Errors. If you have a question about a transfer you received or expected to receive, then you should contact the sender and attempt to resolve the issue. You understand that the Bank must rely on the information provided by you and you authorize us to act on any instruction which has been or reasonably appears to have been sent by you to submit transfer instructions on your behalf. You understand that Zelle or other Network Xxxxx receiving the transfer instructions may rely on such information. The Bank, Zelle, or other Network Banks are not obliged to take any further steps to confirm or authenticate such instructions and will act on them without getting further confirmation. You understand that if you provide the Bank with incorrect information or if there is any error in your instruction, you accept full responsibility for losses resulting from any of your errors, duplication, ambiguities, or fraud in the information that you provide. You agree not to impersonate any person or use a name that you are not authorized to use. If any information you provide is untrue, inaccurate, not current, or incomplete, without limiting other remedies, the Bank reserves the right to recover from you any costs or losses incurred as a direct or indirect result of your provision or use of untrue, inaccurate, not current, or incomplete information.
Transaction Errors. If you have a question about a transfer that you received or expected to receive, then you should contact the sender first and attempt to resolve the issue. ALL QUESTIONS ABOUT TRANSFERS THAT YOU INITIATED USING THE SERVICE SHOULD BE DIRECTED TO THE BANK. In case of errors or questions about your transactions facilitated through the Zelle service, please contact our Client Services Department at 608.364.8924, or toll-free 866.771.8924 during normal business hours of 8:00 a.m. to 6:00 p.m. CST Monday thru Friday and 8:30 a.m. to 12:30 p.m. CST Saturday. You can also write to us at the following address: P.O. Box 719, Beloit, WI 53512-0719. You may send us a secure email by logging into Online Banking and clicking on Support. You must contact us no later than 60 days after you received the first statement or receipt upon which the problem or error appeared. Please immediately notify us by contracting our Client Services Department at 608.364.8924, or toll-free 866.771.8924 during normal business hours of 8:00 a.m. – 6:00 p.m. CST Monday – Friday and 8:30 a.m. – 12:30 p.m. CST Saturday. You can also write to us at the following address: P.O. Box 719, Beloit, WI 53512-0719. You may send us a secure email by logging into Online Banking and clicking on Support. IF YOU BELIEVE THAT THE SERVICE HAS BEEN USED TO MAKE AN UNAUTHORIZED WITHDRAWAL FROM YOUR BANK ACCOUNT, OR IF YOUR BANK STATEMENT OR TRANSACTION RECORD REFLECTS AN ERROR IN A MONEY TRANSFER USING THE SERVICE, CONTACTING THE BANK TO NOTIFY US DIRECTLY AND PROMPTLY MIGHT LIMIT YOUR RIGHTS UNDER YOUR ACCOUNT AGREEMENT AND APPLICABLE LAW. See section LIMITS ON ONLINE AND MOBILE BANKING TRANSACTIONS in this Agreement to see more on your liability for unauthorized transfers.
Transaction Errors. In case of errors or questions about your Zelle transactions, please call our Client Services at (000) 000-0000 as soon as possible.
Transaction Errors. In case of errors or questions about your electronic funds transfers, telephone or write us at the phone number and address shown below or on the back of your periodic statement, as soon as possible, but, as described below, no more than 60 days from the date of the statement, if you think your statement or receipt is wrong or if you need more information about a transfer shown on the statement or receipt. We must hear from you no later than 60 days after we send you the FIRST statement on which the problem or error appeared.
Transaction Errors. In the case of errors or questions about your transactions, please refer to your Electronic Fund Transfer Disclosure and Agreement.
Transaction Errors. Provisions for Transaction errors are in section twenty-one (21) of the Digital Banking Services E- Sign Disclosure and Agreement. This disclosure can be located here.
Transaction Errors. You are responsible for all electronic funds transfers and electronic payments you make using the Service. If you permit other persons to use the Service or use your User ID or Password, you are responsible for all electronic funds transfers they make from your Account(s). Neither we nor Zelle shall be liable for any typos or keystroke errors that you make when using the service. If you are an individual and use your Account(s) for personal, family or household purposes, important limitations on your liability for unauthorized electronic funds transfers and other electronic errors that are covered by Regulation E (12 C.F.R. Part 1005) are explained in our Electronic Funds Transfer Disclosure. However, if you use the Services for any business activity, you assume all risk of loss for unauthorized transfers and payments, and you must establish your own internal security procedures for employees you authorized to use the Services and to prevent all unauthorized use by other employees or persons.
