Call Management Process Sample Clauses

Call Management Process. The Supplier shall set up within its organization a unit in charge of recording and tracking all problem reports, inquires, or other types of calls received from the Bank.
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Call Management Process. IRONSCALES’ problem-ticket system will be used by all support team levels (where approval and technical access has been granted) to record and track all problem reports, inquiries, or other types of calls received by support. Support Requests are taken by IRONSCALES’ Help Desk as follows: Help Desks Hours Phone Contact Support Email Standard Coverage 2:00 a.m. – 5:00 p.m. Monday - Friday US +000-0000-0000 xxxxxxx@xxxxxxxxxx.xxx 2:00 a.m. – 11:00 a.m. Sunday UK +00-00-0000-0000 IL +000-00-000-0000 Off-hours coverage 24x7x365, outside of standard coverage US +000-0000-0000 (service outage only) described above UK +00-00-0000-0000 IL +000-00-000-0000
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Call Management Process. (THE WINNING PARTICIPANT) shall set up within its organization a unit in charge of recording and tracking all problem reports, inquiries, or other types of calls received from the PIACL.
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Call Management Process. Ironscales' problem-ticket system will be used by all support team levels (where approval and technical access has been granted) to record and track all problem reports, inquiries, or other types of calls received by support. Support Requests are taken by Ironscales' Help Desk as follows: Help Desks Hours Phone Contact Standard Coverage 2:00 a.m. – 5:00 p.m. Monday - Friday 2:00 a.m. – 11:00 a.m. Sunday US +000-0000-0000 UK +00-00-0000-0000 IL +000-00-000-0000 Support email xxxxxxx@xxxxxxxxxx.xxx
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Call Management Process. The Technical Support Team problem ticket system will be used by all support team levels (where approval and technical access has been granted) to record and track all problem reports, inquiries or other types of calls received for support. This provides the Technical Support Team with the ability to provide metrics with regard to this SLA.
Sample 1
Call Management Process. Xxxxxx’x case management system (HelpStar) will be used by all support team levels to record and track all problem reports, inquires, or other types of calls received by support staff. This provides XXX Energy with the ability to provide metrics with regard to this SLA. A special project que to track each XXX Energy support request has been created in Xxxxxx’x case management system. SLA Funding Agreement Billing for services provided under this agreement will be accomplished through direct billing to XXX Energy under the terms and conditions of the appropriate Purchase Order raised for these services or unless otherwise stated in the specific Application Detail in Appendix B. The specific billing amount for direct support on a Time and material basis is itemized in Appendix B. Once support obligations are fulfilled, they become non-negotiable but steps can be taken to adjust work to be completed on upcoming project tasks. Service Level Agreement Level Three Application Support For Support Services in 2007 Version 1.0 This support SLA does not include funding for services not covered under this agreement.
Sample 1
Call Management Process. MCCi’s ticket tracking system will be used to record all problem reports, inquires, or other types of calls received by Level 3 support. METRICS METRICS REPORTING Standard reports are available upon request. These reports are expected to be produced by MCCi’s ticket tracking system, which will detail ticket management performance against SLA targets. Metrics only include the support requests that are transferred to MCCi for resolution. The metrics will be reported via existing standard ticket tracking system reports available.
Sample 1
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Call Management Process. End users at Provider locations shall report issues to a Local Support Representative (“LSR”) at their location, who shall identify the type of issue and its priority. LSRs shall resolve Level 1 and Level 2 issues, and submit Xxxxx 0 requests to EOEA Customer Support, as those levels of issues are defined in Section 4.2. If EOEA cannot resolve the issue it will them be submitted to Harmony Customer Support via the agreed-upon protocols developed by both parties. Issues will be prioritized according to the matrix in Section 4.4. End Users at EOEA shall submit issues to the XXXX Operations Team, who shall identify the type of issue and its priority. The XXXX Operations Team shall resolve Level 1 and Level 2 issues, and submit Xxxxx 0 requests to Harmony Customer Support, as those levels of issues are defined in Section 4.2. Issues shall be prioritized according to the matrix in Section 4.4. Exhibit C: XXXX Service Level Agreement XXXX Agreement and Statement of Work March 23, 2017 Upon receipt of a Level 3 request, Harmony shall enter the issue into its issue tracking system, providing initial response to the requestor within the timeframe defined in Section 4.4 for that severity level. A copy of the response describing the issue, a description, its priority, estimated time to resolve, the requestor, and requestor organization shall be transmitted to the XXXX Operations Team via a support ticket. The following services are provided in response to the transfer of trouble tickets for Level 3 support from EOHHS and its providers to Harmony:
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Related to Call Management Process

  • Program Management 1.1.01 Implement and operate an Immunization Program as a Responsible Entity

  • Case Management Prompt resolution of any dispute is important to both parties; and the parties agree that the arbitration of any dispute shall be conducted expeditiously. The arbitrators are instructed and directed to assume case management initiative and control over the arbitration process (including scheduling of events, pre-hearing discovery and activities, and the conduct of the hearing), in order to complete the arbitration as expeditiously as is reasonably practical for obtaining a just resolution of the dispute.

  • Asset Management Supplier will: i) maintain an asset inventory of all media and equipment where Accenture Data is stored. Access to such media and equipment will be restricted to authorized Personnel; ii) classify Accenture Data so that it is properly identified and access to it is appropriately restricted; iii) maintain an acceptable use policy with restrictions on printing Accenture Data and procedures for appropriately disposing of printed materials that contain Accenture Data when such data is no longer needed under the Agreement; iv) maintain an appropriate approval process whereby Supplier’s approval is required prior to its Personnel storing Accenture Data on portable devices, remotely accessing Accenture Data, or processing such data outside of Supplier facilities. If remote access is approved, Personnel will use multi-factor authentication, which may include the use of smart cards with certificates, One Time Password (OTP) tokens, and biometrics.

  • Project Management Project Management Institute (PMI) certified project manager executing any or all of the following: • Development of Project Charter • Development of project plan and schedule • Coordination and scheduling of project activities across customer and functional areas • Consultation on operational and infrastructure requirements, standards and configurations • Facilitate project status meetings • Timely project status reporting • Address project issues with functional areas and management • Escalation of significant issues to customers and executive management • Manage project scope and deliverable requirements • Document changes to project scope and schedule • Facilitate and document project closeout

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