Capacity and Availability Management Sample Clauses

Capacity and Availability Management. Supplier shall perform capacity and availability Management activities, as further described below, which are necessary to ensure that the capacity and availability of infrastructure meets or exceeds the evolving demands of County business in a timely manner (“Capacity and Availability Management Services”). As part of the Capacity and Availability Management Services, Supplier will (A) provide input to support County’s assessment of the future business requirements (the required Service delivery), the County operation (the current Service delivery), and the information technology infrastructure (the means of Service delivery), (B) optimize the capability of the information technology infrastructure and the supporting organization to deliver a cost-effective and sustained level of Availability that enables County to satisfy its objectives, and (C) ensure that all current and future capacity and performance aspects of the County business requirements are provided for, in accordance with County’s request and Approval. Supplier will provide comprehensive capacity and availability Management for all Services. Supplier will minimize and mitigate Service degradation and Outages due to increases in utilization of Services and infrastructure. Additionally, Supplier will conduct proactive development, Maintenance, and communication of tactical and strategic technology plans to present to County for Approval, will Implement, Operate, and Manage such plans, and will accommodate County growth or changing business requirements. Supplier’s responsibilities for Capacity and Availability Management Services include the tasks, subtasks, and Deliverables set forth in Table 24 (Capacity and Availability Management Services Responsibilities) below. (1) Design and document a comprehensive capacity and availability Management planning process for County’s review and Approval. (2) Formally review all capacity Requirements and report to County for review as part of County’s normal business planning cycle. (3) Designate a named Supplier Personnel resource as the key capacity planner. The resource will perform analysis of capacity information and provide information on application or infrastructure enhancements to County for review to maintain a stable infrastructure and act as a single point of contact for County on capacity planning topics. (4) Utilize County-provided tools to effectively Manage capacity and availability monitoring and trending and reporting of County-provided in...
Sample 1
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Capacity and Availability Management. Capacity / Availability Management Services are the activities associated with ensuring that the capacity and availability of the infrastructure matches the evolving demands of the Customer’s business in the most cost-effective and timely manner. The Service Provider shall provide comprehensive Capacity and Availability Management for all Service Areas. Capacity and Availability Management will address areas of Service degradation and outages due to increases in utilisation of Services and infrastructure. Additionally, it will be used to support proactive development, maintenance, and communication of tactical and strategic technology plans, and to accommodate growth of the Customer’s business and changing business requirements. The following table identifies the Capacity / Availability Management Services roles and responsibilities that the Service Provider and the Customer will perform: Utilise, configure and maintain Service Tools supplied by the Customer that allow for the effective capacity / availability monitoring / trending and reporting of IT infrastructure, applications and IT components. R, A C, i Recommend additional Tools as mentioned in Schedule 5 (Sub-Contractor List) necessary to supplement the Customer’s Tools. R, A C, i Identify future business requirements that will alter capacity / availability requirements (e.g., strategic and operational plan). C, I R, A Define future capacity / availability requirements and define thresholds. C, I R, A Organise and conduct capacity / availability planning meetings on a monthly basis, including provision of planning minutes, risk issues, issues log. R, A C, i Assess capacity / availability impacts to all technology when adding, removing or modifying Services, Applications and Infrastructure. R, A C, i Continually monitor Services resource usage to enable proactive identification of capacity / availability issues and recommend changes to capacity to improve service performance R, A C, i Assess Incidents/Problems related to throughput performance. R, A C, i Approve capacity / availability related recommendations and implementation. C, i R, A Maintain capacity levels to optimise use of existing IT resources to deliver Services to the Performance Standards. R, A C, i Ensure adequate capacity / availability exists within the IT environment to meet the Performance Standards, taking into account daily, weekly, Hardware and Software lifecycle and cyclical business variations in capacity demands using reports ...
Sample 1

Related to Capacity and Availability Management

  • General Availability The commitment to availability specified in the letter of appointment shall be subject to mutually acceptable revision. Such revision will occur once per year, or, if mutually agreed between the Employer and the employee, on a more frequent basis. The Employer will issue a revised letter of appointment to reflect approved changes to employee’s general availability.

  • Service Availability You understand that Service availability is at all times conditioned upon the corresponding operation and availability of the communication systems used in communicating your instructions and requests to the Credit Union. We will not be liable or have any responsibility of any kind for any loss or damage thereby incurred by you in the event of any failure or interruption of such communication systems or services resulting from the act or omission of any third party, or from any other cause not reasonably within the control of the Credit Union.

  • EPP service availability Refers to the ability of the TLD EPP servers as a group, to respond to commands from the Registry accredited Registrars, who already have credentials to the servers. The response shall include appropriate data from the Registry System. An EPP command with “EPP command RTT” 5 times higher than the corresponding SLR will be considered as unanswered. If 51% or more of the EPP testing probes see the EPP service as unavailable during a given time, the EPP service will be considered unavailable.

  • High Availability Registry Operator will conduct its operations using network and geographically diverse, redundant servers (including network-­‐level redundancy, end-­‐node level redundancy and the implementation of a load balancing scheme where applicable) to ensure continued operation in the case of technical failure (widespread or local), or an extraordinary occurrence or circumstance beyond the control of the Registry Operator. Registry Operator’s emergency operations department shall be available at all times to respond to extraordinary occurrences.

  • System Availability Although we will try to provide continuous access to the Service, we cannot and do not guarantee that the Service will be available 100% of the time and will not be liable in the event Service is unavailable. Actual service or network performance is dependent on a variety of factors outside of our control. If you notify us within twenty-four (24) hours and we confirm an outage consisting of a period of two (2) hours in any calendar month, and not due to any service, act, or omission of you, a third party, your applications, equipment or facilities, or reasons outside of our control, you shall be eligible for a service credit. A service credit shall be computed as a pro-rated charge for one day of the regular monthly fees for the Service in the next monthly statement. Intermittent service outages for periods of less than two (2) hours are not considered service outages. Outages caused by routine scheduled maintenance are also not considered an outage. You shall receive advance notice no less than forty-eight (48) hours in advance of our scheduled maintenance. Scheduled maintenance will be performed between 12:00 a.m. and 6:00 a.m. CST.

  • Utilization Management Contractor shall maintain a utilization management program that complies with applicable laws, rules and regulations, including Health and Safety Code § 1367.01 and other requirements established by the applicable State Regulators responsible for oversight of Contractor.

  • Minimum Availability Borrower shall have minimum availability immediately following the initial funding in the amount set forth on the Schedule.

  • DNS name server availability Refers to the ability of a public-­‐DNS registered “IP address” of a particular name server listed as authoritative for a domain name, to answer DNS queries from an Internet user. All the public DNS-­‐registered “IP address” of all name servers of the domain name being monitored shall be tested individually. If 51% or more of the DNS testing probes get undefined/unanswered results from “DNS tests” to a name server “IP address” during a given time, the name server “IP address” will be considered unavailable.

  • DNS service availability Refers to the ability of the group of listed-­‐as-­‐authoritative name servers of a particular domain name (e.g., a TLD), to answer DNS queries from DNS probes. For the service to be considered available at a particular moment, at least, two of the delegated name servers registered in the DNS must have successful results from “DNS tests” to each of their public-­‐DNS registered “IP addresses” to which the name server resolves. If 51% or more of the DNS testing probes see the service as unavailable during a given time, the DNS service will be considered unavailable.

  • RDDS availability Refers to the ability of all the RDDS services for the TLD, to respond to queries from an Internet user with appropriate data from the relevant Registry System. If 51% or more of the RDDS testing probes see any of the RDDS services as unavailable during a given time, the RDDS will be considered unavailable.

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