CHANGES TO THE SERVICE LEVEL Sample Clauses

CHANGES TO THE SERVICE LEVEL. 3.1 The Postal Services Manager will review the SLA annually (October) and proposed changes will be brought to the Estates and Facilities Committee (acting as client) for approval. Where there is a reduction of service, notice will be given that changes will be made following 30 days written notification.
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CHANGES TO THE SERVICE LEVEL. 3.1 The Cleaning Services Manager will review the SLA annually (November) and proposed changes will be brought to the Estates and Environment Committee (acting as client) for approval. Where there is a reduction of service, notice will be given that changes will be made following 30 days written notification. Service Level of Service Opening Times Cleaning Services general operating hours are 05.30 –15.00, Monday To Friday. The contact telephone number for Cleaning Services is Ext 8415 You may also contact the Cleaning Services team via email- Xxxxxxxx@Xxxxxxx.xx.xx. Response Times Incoming calls will normally be answered within 5 rings, if the call is diverted to voicemail your request will be answered within 1 hour during operating hours or the next working day Cleaning Services will respond to and deal with enquiries within 3 hours during our operating hours Monday to Friday. The hours may be available to be extended where a business request is made, and the cost of service cover agreed. Out of hours emergency answering service via Security control (Ext 7799) Service Objectives To provide a professional, pro-active, friendly, courteous, and helpful Cleaning Service to the staff, students and visitors that meets the needs of the University. To provide cost efficient and value for money services. To, where possible, use cleaning materials that are not harmful to the environment. To achieve customer satisfaction through engagement and responsive actions. To encourage customer feedback by providing feedback forms to University users within Schools and Functions to inform a cycle of continuous improvement. To measure, monitor and report service performance and pro-actively address areas for improvement. To understand the customer requirements and aim to provide a high quality, value for money service Principle Service Provision Enhanced Standard Service to meet COVID 19 requirements: An Enhanced office cleaning package An Enhanced Teaching space cleaning package. A complete standard Laboratory cleaning package. (Inc. Category1 & 2 Labs) Enhanced General cleaning to common areas Address cleaning issues as required to comply with H&S Legislation including COVID 19. Additional services: COVID 19 ‘Thorough Cleaning package* COVID 19 Deep Cleaning package** Tailored services to meet the customer requirements which may incur additional costs, depending on requirements. Contractual or one-off cleaning on request. Training Staff are trained to Cleaning Services guid...
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CHANGES TO THE SERVICE LEVEL. 3.1 The Assistant Director (Operations) will review the SLA annually and where improvements are made the SLA will be duly annotated. Where there is a reduction of service, notice will be given that changes will be made following written notification to specific parties.
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CHANGES TO THE SERVICE LEVEL. 3.1 The Senior Operation Manager will review the SLA annually (see paragraph 1.2) and where improvements are made the SLA will be duly annotated. Where there is a reduction of service, notice will be given that changes will be made either following written notification to specific parties or after three months notice has been given.
Sample 1
CHANGES TO THE SERVICE LEVEL. 3.1 The Campus Services Administration Manager will review the SLA annually (November) and proposed changes will be brought to the Estates and Environment Committee (acting as client) for approval. Where there is a reduction of service that results in a sustained change to this SLA, notice will be given that changes will be made following 30 days written notification. Service Level of Service Opening Hours Reception Services operating hours for our receptions are: 08.30 – 17.00 for Whiteknights House; 08.30-13.00 for London Road, building L16; 10.00 – 14.00 for the Xxxxxx Building. A Receptionist will be on duty based at these locations during the opening hours as detailed above. In the event where due to exceptional circumstances a reception will remain closed, users will be notified by appropriate signage and/or email and directed to the nearest Reception or to contact Security Control. Access to a telephone will be provided for this purpose. Out of hours emergency answering service via Security control (Ext 7799 or Ext 6300) Response Times . Any incoming telephone calls will normally be answered during the operating hours of the individual receptions as listed above. If the call is diverted to voice mail your request will be answered within 4 hours during operational times or the next working day, whichever applies. Reception Services will respond to and deal with email enquiries within 4 hours during operational hours, or by the next working day. Response times during peak operating periods such as Sept/Oct and the beginning of terms may be affected. We will endeavour to continue to meet our response time objectives but please be aware it may take longer to respond during these times. Service Objectives To understand customer requirements and aim to provide a high-quality service. To achieve customer satisfaction through engagement and responsive actions. To provide a professional, friendly, courteous and helpful reception and information service to the visitors, staff, students and contractors to the University. To measure, monitor and report service performance and proactively address areas for improvement in three keys areas: • To respond to emails received within 4 hours or by the next working day. • To receive no more than 5 complaints a term. • To process received Lost Property within 4 weeks from the date of receipt.
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Related to CHANGES TO THE SERVICE LEVEL

  • Changes to the Service We reserve the right to terminate, modify, add and remove features from the Service at any time in our sole discretion. You may reject changes by discontinuing use of the Service. Your continued use of the Service will constitute your acceptance of and agreement to such changes. Maintenance to the Service may be performed from time-to-time resulting in interrupted service, delays or errors in the Service and we shall have no liability for any such interruptions, delays or errors.

  • Changes to the Services We provide Services in a multi- user environment and must therefore reserve the right to modify and discontinue Services. We may modify a Service at any time without degrading its functionality or security features For current subscriptions, we may degrade the functionality of a Service or discontinue a Service only in case of (i) legal requirements; (ii) changes in the Services imposed by Siemens’ subcontractors; (iii) the termination of our relationship with a provider of software and/or services used by us which are material for the provision of such Service; (iv) lack of customer acceptance; and/or (v) security risks. We will notify you of any material degradation of functionality or the discontinuation of a Service and the effective date at least 80 days prior to such change, and you may terminate the modified Service 30 days prior to the change effective date. In the event of such termination or discontinuation of a Service, we will refund any prepaid amounts for the applicable Service on a pro-rata basis for the remaining Subscription Term. We do not maintain prior versions of a Service.

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Changes to Services The Parties acknowledge and agree that there will be changes to the scope of the Services during the Contract Period. The Customer may amend the Stories that are comprised within the Minimum Marketable Features of a Release at any time during the Release at no additional charge and without adopting the Change Control Procedure set out in Clause 28 above provided that: the Customer shall not be entitled to make any changes to the Stories that form the subject of a Sprint following the mutual agreement by the Parties of the Sprint Plan for that Sprint; new Stories and/or changes to existing Stories may only be introduced if: existing Stories with an equivalent number of Story Points are removed; or existing Stories are reduced in size by the equivalent number of Story Points, such that the total number of Story Points for the Release remains constant throughout the Release. The Supplier shall consider any request by the Customer to increase the number of Story Points for a Release, and may, subject to the Change Control Procedure set out at Clause 28, agree to such request.

  • Service Levels Annex 1 to this Part A of this Call Off Schedule sets out the Service Levels the performance of which the Parties have agreed to measure. The Supplier shall monitor its performance of this Call Off Contract by reference to the relevant performance criteria for achieving the Service Levels shown in Annex 1 to this Part A of this Call Off Schedule (the Service Level Performance Criteria) and shall send the Customer a Performance Monitoring Report detailing the level of service which was achieved in accordance with the provisions of Part B (Performance Monitoring) of this Call Off Schedule. The Supplier shall, at all times, provide the Services in such a manner that the Service Levels Performance Measures are achieved. If the level of performance of the Supplier of any element of the provision by it of the Services during the Call Off Contract Period: is likely to or fails to meet any Service Level Performance Measure or is likely to cause or causes a Critical Service Failure to occur, the Supplier shall immediately notify the Customer in writing and the Customer, in its absolute discretion and without prejudice to any other of its rights howsoever arising including under Clause 12 of this Call Off Contract (Service Levels and Service Credits), may: require the Supplier to immediately take all remedial action that is reasonable to mitigate the impact on the Customer and to rectify or prevent a Service Level Failure or Critical Service Level Failure from taking place or recurring; and if the action taken under paragraph (a) above has not already prevented or remedied the Service Level Failure or Critical Service Level Failure, the Customer shall be entitled to instruct the Supplier to comply with the Rectification Plan Process; or if a Service Level Failure has occurred, deduct from the Call Off Contract Charges the applicable Service Level Credits payable by the Supplier to the Customer in accordance with the calculation formula set out in Annex 1 of this Part A of this Call Off Schedule; or if a Critical Service Level Failure has occurred, exercise its right to Compensation for Critical Service Level Failure in accordance with Clause 13 of this Call Off Contract (Critical Service Level Failure) (including subject, for the avoidance of doubt, the proviso in Clause 13.1.2 of this Call Off Contract in relation to Material Breach). Approval and implementation by the Customer of any Rectification Plan shall not relieve the Supplier of any continuing responsibility to achieve the Service Levels, or remedy any failure to do so, and no estoppels or waiver shall arise from any such Approval and/or implementation by the Customer. SERVICE CREDITS Annex 1 to this Part A of this Call Off Schedule sets out the formula used to calculate a Service Credit payable to the Customer as a result of a Service Level Failure in a given service period which, for the purpose of this Call Off Schedule, shall be a recurrent period of [one Month] during the Call Off Contract Period (the Service Period).

  • Changes to Service We may, from time to time, modify the Service to reflect improvements and other changes and modifications to our network. In addition, we reserve the right to discontinue or limit Service as required to comply with or satisfy our obligations under applicable laws or regulations, including when changes to or interpretations of such laws and regulations have a material, adverse effect on the business, technical or economic feasibility of providing Service, as determined by us in our reasonable judgment.

  • Changes to the Work 7.1 Changes to the Work may be accomplished by preparation of and execution of a change order or construction change directive. Change orders or construction change directives will be preceded by a change proposal request initiated by the Architect. The Construction Manager shall provide prices and details within 30 days of receipt of a change proposal request, and the Architect shall forward the completed change proposal request to the Owner within 15 days after receipt of the information provided by the Construction Manager.

  • Changes to the Contract Changes can be made to the contract in any of the following ways:

  • Service Level Agreement Subject to the terms and conditions of this Agreement, Bank agrees to perform the custody services provided for under this Agreement in a manner that meets or exceeds any service levels as may be agreed upon by the parties from time to time in a written document that is executed by both parties on or after the date of this Agreement, unless that written document specifically states that it is not contractually binding. For the avoidance of doubt, Bank’s Service Directory shall not be deemed to be such a written document.

  • Service Level Expectations Without limiting any other requirements of the Agreement, the Service Provider shall meet or exceed the following standards, policies, and guidelines:

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