Complaint Step Clause Samples

The Complaint Step clause establishes a formal process for raising and addressing grievances or disputes between parties. Typically, it requires that any complaints be submitted in writing to a designated representative or department, often within a specified timeframe, and may outline steps for investigation or response. This clause ensures that issues are handled systematically and transparently, providing a clear pathway for resolution and helping to prevent misunderstandings or escalation of conflicts.
Complaint Step. The Parties to this Agreement share a desire to adjust employee complaints as quickly as possible. An employee shall discuss his/her complaint with his/her immediate supervisor within ten (10) days of the occurrence giving rise to the complaint, where possible, so as to afford the supervisor an opportunity to resolve the complaint. The employee may be accompanied by a representative of the Union when the complaint is being discussed with the supervisor. In the case of complaints concerning harassment or discrimination, an employee shall discuss his/her complaint with Human Rights and Employment Equity. The employee may be accompanied by a representative of the Union when the complaint is being discussed with Human Rights and Employment Equity.
View SourceView Similar (11)
Complaint Step. With the exception of a grievance that may be submitted directly at Step 2 as provided for in this Agreement, no grievance shall be deemed to exist unless the matter has been discussed by the Employee, accompanied by a Union ▇▇▇▇▇▇▇, and the Employee's supervisor, who may be accompanied by another supervisor, at a time to be set by the supervisor. This discussion shall be requested by the Employee or a Union ▇▇▇▇▇▇▇ no later than fifteen (15) working days after the Employee became aware, or reasonably ought to have been aware, of the circumstances giving rise to the complaint. By agreement of those present, additional Article 8.02 meetings may be scheduled. The supervisor’s reply shall be given to the Employee and the Union ▇▇▇▇▇▇▇ no later than five (5) working days following the last discussion.
View SourceView Similar (2)
Complaint Step. The Parties to this Agreement share a desire to adjust employee complaints as quickly as possible. An employee shall discuss his/her complaint w ith his/her immediate supervisor w ithin f ive (5) days of the occurrence giving rise to the complaint, w here possible, so as to afford the supervisor an opportunity to resolve the complaint. The employee may be accompanied by a represent ative of the Union w hen the complaint is being discussed w ith the supervisor. In the case of complaints concerning harassment or discriminat ion, an employee shall discuss his/her complaint w ith his/her Manager or supervisor. The employee may be accompanied by a representative of the Union w hen the complaint is being discussed.
View SourceView Similar (2)
Complaint Step. An employee who considers has a grievance, shall first it with his immediate supervisor. Failing a satisfactory response from his supervisor within two working days or agreed to extension, the shall proceed to Step I. Any decision reached at this step will be without precedent or prejudice.
View SourceView Similar (2)
Complaint Step. With the exception of a grievance that may be submitted directly at Step 2 as provided for in this Article, no grievance shall be deemed to exist unless the matter has been discussed first by the employee and the employee’s
View Source
Complaint Step. The employee must, but within ten (10) working days of the act or omission which is the reason for the complaint being made, or ten (10) working days from the time of the act or the omission ought to have reasonably come to the attention of the employee, verbally present the complaint to the employee’s supervisor or in their absence, a management official identifying it as one under the Complaint Step of the grievance procedure. At the employee’s discretion, a Union Representative may be present at this meeting. It is understood that an employee cannot advance the complaint to Step 1 of the grievance procedure until the employee’s supervisor or in their absence, a management official, has had an opportunity to resolve the complaint. If the complaint is not resolved, the employee’s supervisor or in their absence a management official will respond in writing within five (5) working days of the complaint being raised.
View Source
Complaint Step. With the exception of a grievance that may be submitted directly at Step 2 as provided for in this Article, no grievance shall be deemed to exist unless the matter has been discussed first by the employee and the employee’s Supervisor. This discussion shall be requested by the employee no later than 10 working days after the employee became aware, or ought to have been aware of the circumstances giving rise 11.03 Step 1: If the grievance is not settled as provided for in 11.02 above it shall be set forth in writing, signed by the grievor and a Union ▇▇▇▇▇▇▇ and given to the employee’s Supervisor. The written grievance shall be submitted no later than 2 working days following receipt of the employee’s Supervisors’ reply as provided for in 11.02 above and shall contain details of the grievance, the specific provision(s) or interpretation of the Agreement allegedly violated and the relief sought. A Step 1 meeting shall be scheduled within 5 working days of the filing of the Step 1 grievance. The meeting shall be between the employee, the Union ▇▇▇▇▇▇▇, the employee’s Supervisor and
View Source
Complaint Step. The employee must, but within ten working days of the act or omission which is the reason for the complaint being made, or ten working days from the time the act or omission ought to have reasonably come to the attention of the employee, verbally present the complaint to his/her immediate non-union supervisor identifying it as one under the Complaint Step of the grievance procedure. At the employee’s discretion, a Union Representative may be present at this meeting. It is understood that an employee has no grievance until he/she has given his/her immediate non-union supervisor an opportunity to resolve the complaint. The immediate non-union supervisor must give his/her response in writing within five working days of the meeting.
View Source
Complaint Step. The Employee shall first notify and discuss with the Manager their concern. It is understood that any resolution at this step is without precedent or prejudice. Failing resolution of the matter within three (3) working days of the verbal response from the Manager, the employee may submit a written grievance, which is to be processed as follows:
View Source

Related to Complaint Step

  • NEXT STEPS If you disagree with my findings you may request a hearing to appeal the decision by contacting me using the details provided.

  • Complaint Stage It is the mutual desire of the Parties that the complaints of employees shall be adjusted as quickly as possible. An employee who has a complaint must bring that complaint to the attention of the immediate Manager within five (5) working days of when the employee became or ought reasonably to have become aware of the occurrence that gave rise to the complaint. It is understood that no employee has a grievance until the immediate Manager has been given an opportunity to adjust the complaint and verbally reply, which shall be a maximum of three (3) working days from the presentation of the complaint.

  • Informal Step As an informal step, the employee is encouraged to make an ▇▇▇▇▇▇▇ effort to resolve the grievance directly with the management person to whom he reports. At his option, the employee may be accompanied by the Shop ▇▇▇▇▇▇▇ for the department in which the employee works.

  • First Step If a dispute cannot be resolved by this method, the Accredited Union Representative may file a formal grievance on the prescribed form with EPSCA/the Employer within fifteen (15) working days of the alleged grievous act. Within ten (10) working days of the filing of the grievance, EPSCA/the Employer shall investigate the grievance and convene a First Step meeting which he or the Accredited Union Representative considers necessary to resolve it. The Management Committee shall be comprised of EPSCA or their designate plus at least one representative of the Employer named in the grievance. The Union Committee shall include at least two persons, one of whom shall be the Accredited Union Representative for the grievor. EPSCA/the Employer shall give his reply on the prescribed form to the Accredited Union Representative within five (5) working days from the date of the First Step meeting. Copies of completed grievance forms signed by the appropriate parties shall be filed by EPSCA/the Employer with the General Manager of EPSCA. The Accredited Union Representative for the grievor will file a copy with the Union. The EPSCA/the Employer will send a copy of any signed first step grievance settlement between the Accredited Union Representative and EPSCA/the Employer to the Union and EPSCA office.