Complaints and Arbitration Sample Clauses
The Complaints and Arbitration clause establishes a formal process for resolving disputes or grievances that arise between the parties to a contract. Typically, it requires that any complaints be submitted in writing and that the parties attempt to resolve issues through negotiation or mediation before proceeding to arbitration. If unresolved, the matter is referred to an independent arbitrator whose decision is usually binding. This clause ensures that disputes are handled efficiently and privately, providing a clear mechanism for conflict resolution and helping to avoid lengthy and costly litigation.
Complaints and Arbitration a. Subsequent to the award of this Term Contract for Professional Services, if the CONSULTANT submits a request for waiver of MBE/WBE/SDVOB participation goals and the OWNER denies the request or fails to respond in any way within 20 days of receiving it, or if the CONSULTANT has received a written determination from the OWNER that the CONSULTANT is failing or refusing to comply with goals, the CONSULTANT may file a complaint with the Director, Division of Minority and Women's Development in the Department of Economic Development ("Director"), according to the provisions of Section 316 of the Executive Law. The complaint must be filed within 20 days of the OWNER’s receipt of the request for waiver, if the OWNER has not responded in that time, or within 20 days of a notification that the request has been denied by the OWNER or within 20 days of receipt of notification from the OWNER that the CONSULTANT is failing or refusing to comply with goals.
b. If the CONSULTANT fails or refuses to comply with goals for participation by MBEs/WBEs and SDVOBs, as established by the Term Contract for Professional Services, the OWNER may file a complaint with the Director pursuant to Section 316 of the Executive Law.
c. A complaint shall set forth the facts and circumstances giving rise to the complaint together with a demand for relief.
d. The party filing a complaint, whether the CONSULTANT or the OWNER, shall deliver a copy to the other party. Both the complaint and the copy shall be delivered by either personal service or by certified mail, return receipt requested.
e. Upon receipt of a complaint the Director shall provide the party against whom the complaint has been filed with an opportunity to respond to the complaint. If within 30 days of receipt of the complaint the Director is unable to resolve the complaint to the satisfaction of the OWNER and the CONSULTANT, the complaint shall be referred to the American Arbitration Association for resolution pursuant to Section 316 of the Executive Law and the applicable requirements of Article 75 of the Civil Practice Law and Rules.
f. Upon conclusion of the arbitration proceeding, the arbitrator will submit to the Director his or her award regarding the alleged violation of the Term Contract for Professional Services or refusal of the OWNER to grant a waiver request by the CONSULTANT. The award of the arbitrator with respect to the alleged violation of the Contract or the refusal of the OWNER to grant a waiver shall be fina...
Complaints and Arbitration. 11.7.1 Subsequent to the award of this Contract for Professional Services, if the Professional submits a request for waiver of MBE/WBE/SDVOB participation goals and the Owner denies the request or fails to respond in any way within 20 days of receiving it, or if the Professional has received a written determination from the Owner that the Professional is failing or refusing to comply with goals, the Professional may file a complaint with the Director, Division of Minority and Women's Development in the Department of Economic Development ("Director"), according to the provisions of Section 316 of the Executive Law. The complaint must be filed within 20 days of the Owner’s receipt of the request for waiver, if the Owner has not responded in that time, or within 20 days of a notification that the request has been denied by the Owner or within 20 days of receipt of notification from the Owner that the Professional is failing or refusing to comply with goals.
Complaints and Arbitration. The User is invited to send any complaint to the customer relations service indicated in the Special Conditions and on the Website. Any complaint other than as provided in article 5.2 concerning the conclusion, execution or termination of the Framework Contract and services for the issue and management of Electronic Money shall be notified by registered letter with receipt of acknowledgement to the following address: ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇-▇▇▇▇.▇▇▇. If the User believes that the response provided is unsatisfactory, or in the absence of a response within one month after sending the letter, he/she may refer to the Financial Sector Supervisory Commission by post at 110 route d’▇▇▇▇▇ ▇-▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇ or by email: ▇▇▇▇▇▇▇▇▇@▇▇▇▇.▇▇.
Complaints and Arbitration. 20.1 You are obliged to/it is Your responsibility to advise Your travellers to, lodge a complaint which arises during the holiday, by reporting such complaint to Club Med’s management at the Village who will endeavour to rectify the problem on site. If the problem is not resolved during the Your/Your traveller’s stay, then You/Your traveller must
Complaints and Arbitration. The User is invited to send any complaint to the customer relations service indicated in the Special Conditions and on the Website. Any complaint other than as provided in article 5.2 concerning the conclusion, execution or termination of the Framework Contract and services for the issue and management of Electronic Money shall be notified by email (and without any failure or undeliverable messages) to the following address: ▇▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇ If the User believes that the response provided is unsatisfactory, or in the absence of a response within one month after sending the email, he/she may refer the complaint to the Luxembourg Financial Sector Supervisory Commission by post at 283 route d’▇▇▇▇▇ L-1150 Luxembourg or by email: ▇▇▇▇▇▇▇▇▇@▇▇▇▇.▇▇.
Complaints and Arbitration. How to Make a Complaint General Conditions that Apply to this Policy Governing Law
Complaints and Arbitration. 10.1 Any complaints should be forwarded to the agent in writing.
10.2 Any unresolved dispute between the landlord and agent may be referred to a nominated arbitrator agreed by both landlord and agent, or in the absence of agreement, appointed by the president for the time being of the Chartered Institute of Arbitrators in accordance with the Arbitrations Act 1996.
10.3 We have a strict complaints policy and will follow this at all times.
10.4 If there is a dispute between landlord and tenant over the bond we will deal with this dispute for the cost of £100 or £36 per hour which ever is greater.
Complaints and Arbitration. All complaints and arbitration shall be dealt with in accordance with Our Consumer Code of Practice
Complaints and Arbitration. 21.1. You are obliged to/it is Your responsibility to advise Your Travellers to, lodge a complaint which arises during the holiday, by reporting such complaint to Club Med’s management at the Resort who will endeavour to rectify the problem on site. If the problem is not resolved during the Your/Your traveller’s stay, then You/Your traveller must obtain/prepare a written report and submit it to Club Med for consideration within 28 days of completion of Your/Your traveller’s stay.
21.2. You are hereby made aware of and shall advise Your travellers that no refund or credit will be given for unused days resulting from non-use of transfers, meals or other services, or from late arrival at the Resort and/ or premature departure from Resort, except if such withdrawal is at the express request of the Resort operator and is for reasons other than the bad behaviour of, or breach of this Agreement or the Resort rules by You/ Your traveller/s.