Complaints and queries. 11.1. You should address any complaints or queries regarding the Heat Supply or Service Standards covered by this agreement to Us by:
Complaints and queries. 11.1. You must respond to queries and complaints made by a holidaymaker and do your best to settle them. You must make sure a representative is available to go to the property at short notice at reasonable hours to deal with issues or complaints.
Complaints and queries. 12.1 The University operates a number of complaints procedures and policies, including the Complaints Procedure.
Complaints and queries. 13.1 In accordance with Regulations, the handling of complaints in relation to the Partnership Arrangement, and the commissioning of the Services referred to in the Agreement, shall be dealt with in accordance with a jointly agreed complaints policy.
Complaints and queries. 13.1 The University operates a number of complaints procedures and policies. These procedures and policies can be accessed on our website: xxxxx://xxx.xxxxxxxxxxxx.xx.xx/about/public- information/complaints/
Complaints and queries. 8.1 All complaints and queries must be notified to us within 10 days of the query or problem arising or within 10 days of the completion of the service requested.
Complaints and queries. 9.1. If you are not happy with any aspect of our online service, discover a fault with our website, or if you have any queries or comments relating to an order placed online, please contact us and we will do everything we can to address your concerns.
