Complaints & Disputes. If you have a complaint or disagreement, You can contact:
Complaints & Disputes a. All disputes are subject to the provisions of the Code relating to disputes.
b. Where a dispute arises out of or in connection with performance of this Contract both parties, acting in good faith, will use all reasonable endeavours to bring the issue to the attention of the other party in a timely fashion and in any instance not more than 30 days after the event occurs which leads to the dispute.
c. Notification will include:
i. The nature of the complaint;
ii. that the aggrieved party wishes to resolve the dispute in accordance with this Contract; and
iii. the desired resolution.
d. The party receiving the complaint will in writing notify the other party that they have received the complaint within five Business Days and articulate steps intended to resolve the dispute.
e. Any complaints arising under this Contract must, in the case of ADFC, in the first instance be referred to the ADFC’s Internal Complaints Handling Officer for resolution under ADFC’s complaint handling procedure set out in Annexure 1.
f. Where a notification of a dispute is made to the other party to this Contract both parties will act, in good faith, to resolve the dispute.
g. If after attempting to resolve the dispute, and in any instance not before the elapse of 60 days after notification, the parties are not reconciled, both parties agree to participate in a mediation process as specified in the Code.
h. The costs of a mediation will be borne by each party equally, unless otherwise agreed. If a party seeks legal representation in the mediation process, such legal costs will be borne by that party.
i. Nothing in this dispute resolution procedure will prevent a party seeking an injunction.
Complaints & Disputes. We are committed to resolving any disputes amicably as far as is possible and to allow that contractual relationships remain unaffected. We will act in good faith to resolve any dispute or claim promptly. In the event that you are unhappy with the service we have provided to you and you wish to make a complaint, you should contact the Complaints Manager in writing or by telephone: 00 Xxxxxx Xxxx, Xxxxx, Xxxxxx, XX00 0XX; Tel No. 0000000000; or email xxxxx@xxxxxxxxx.xx.xx Should you remain dissatisfied with our handling of your complaint, or its outcome, you may be eligible to take your complaint direct to the Financial Ombudsman Service who can be contacted on 0800 023 4567 (website: www.financial- xxxxxxxxx.xxx.xx). Should you experience problems in progressing a compliant you may also, if appropriate, contact our Franchisor, Coversure Insurance Services Limited. Contact details can be found on xxx.xxxxxxxxx.xx.xx. Under FCA regulations they will not be able to deal directly with your complaint but will endeavour to facilitate a satisfactory outcome.
Complaints & Disputes. Please bear in mind that a complaint is a very serious action and should be made if and when you believe professional misconduct has taken place. It is important to me that we resolve difficulties together should a problem arise. Part of therapy/treatment is learning new methods to communicate effectively. Before making your decision to report a health care provider, keep in mind that many common complaints such as scheduling problems, personality conflicts, or disputes over bills or insurance are usually not within the Department or board’s legal authority to take action. Reports involving fees or insurance claims are only investigated if there appears to be fraud involved.
Complaints & Disputes. We are committed to resolving any disputes amicably as far as is possible. We will act in good faith to resolve any dispute or claim promptly. In the event that you are unhappy with the service we have provided to you and you wish to make a complaint, you should contact the Complaints Manager in writing or by telephone: 00 Xxxxxx Xxxx, Xxxxx, Xxxxxx, XX00 0XX; Tel No. 0000000000; or email xxxxx@xxxxxxxxx.xx.xx If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service for an independent assessment. The FOS Consumer Helpline is on 0800 023 4567 and their address is: Financial Ombudsman Service, Exchange Tower, London E14 9SR Their website is at: xxxxx://xxx.xxxxxxxxx- xxxxxxxxx.xxx.xx/ Should you experience problems in progressing a compliant you may also, if appropriate, contact our Franchisor, Coversure Insurance Services Limited. Contact details can be found on xxx.xxxxxxxxx.xx.xx. Under FCA regulations they will not be able to deal directly with your complaint but will endeavour to facilitate a satisfactory outcome.
Complaints & Disputes a) If you have any dispute or complaint regarding the terms of the Agreement you should, in the first instance, contact FFNZ by email to xxxxx@xxxxxxxxxx.xx.xx and FFNZ will attempt to respond within 2 days of you making contact. If your dispute has not been resolved within 14 days of you contacting FFNZ, you may wish to make a complaint to the independent dispute resolution scheme that FFNZ is a member of as set out under the heading “Dispute Resolution“ in the Initial Disclosure Statement.
Complaints & Disputes. If you encounter problems with this service, in the first instance please contact the named officer in Section 2 of this SLA who will examine any problems that occur individually and will assess options for redress with you. If you are still unhappy, or do not believe we are resolving your problem quickly enough please contact Xxxxxx Xxxxxx on [01709] 823501 or email xxxxxx.xxxxxx@xxxxxxxxx.xxx.xx
Complaints & Disputes. If you have cause for dissatisfaction and wish to complain about your Membership or any of the Services please contact xxxxxxxxxxxxxxx@xxxxxxxxxxxxxxx.xx quoting your Membership number. We aim to promptly respond to our customers’ complaints at the initial point of contact. If you are not satisfied with the initial response you have received, your complaint will be escalated to a Customer Care Advisor by the Customer Service team, who will aim to resolve your complaint as soon as practicable. If you are still dissatisfied, we recommend seeking advice from the Centre for Effective Dispute Resolution (CEDR). Alternative Dispute Resolution provided by bodies such as CEDR, provides a cheaper, flexible and less-stressful alternative to court proceedings.
Complaints & Disputes. If a complaint or dispute arises between Client and Adviser, either party should promptly address the concern directly to the other party in writing. Only written complaints will be recognized. A complaint sent by email would be considered in writing, in addition to a traditional, formal letter. Phone calls, instant messaging via phone or computer, and text messaging via phone would not be considered appropriate channels for official complaints. For issues addressed by Client as the complainant, Client would be notified that the complaint had been received and an entry would be made in the Adviser’s complaint file. The principal office of Adviser is in the State of Georgia. The Division of the Georgia Secretary of State's office has jurisdiction over investment advisers and investment adviser representatives located in the state. Adviser does not and will not guarantee any level of future performance of the Client-selected investments or portfolio derived from information provided to Client or guarantee the success of any investment recommendation or strategy that Adviser may take or recommend for Client. Client understands that investment recommendations by Adviser are subject to various market, currency, economic, political, and business risks, and as a result those investment decisions will not always be profitable. Adviser and/or its associated persons may have investment positions in securities which are the subjects of recommendations by Adviser. Clients acknowledge and accept this and authorize Adviser to engage in such transactions. Can Serve Free LLC provides all Clients with high quality customer service, regardless of the Investment Package chosen and advisory services utilized. Given the fee-based compensation structure, pricing variation per customer is based on the quantity and types of services offered, not based on the quality of services provided or the size of the Client’s investment portfolio. The company offers the Standard Package-Quarterly Services for an upfront quarterly (90 days) fee of $150 (which averages $50 per month), consisting of full access to the database of publicly traded cancer/oncology stocks, stock screening tools (P/E ratio and beta), correlation analysis, portfolio construction, portfolio suitability and optimization recommendations, and monthly investment performance reporting. The Client will be responsible for paying investment advisory fees up to and including the effective date of termination. The Client Invest...
Complaints & Disputes. If you have a complaint or disagreement, You can contact: If the processing time is in excess of ten working days, a letter informing you of the delay will be sent to you within this period. You will be sent a written answer to your complaint within a maximum of two months from the date the initial complaint was received. If you have subscribed to your contract through an intermediary, and if your request falls under their duty to provide advice or information, or if it concerns the sales terms and conditions for your contract, your claim must only be sent to the intermediary. If the disagreement persists after the processing of your request by our Customer Feedback Department, You can apply to the Ombudsman by writing to: You have the right to initiate proceedings in the competent jurisdiction at all times.
