Customer Roles and Responsibilities. 4.1. PKIaaS Participants and Roles. Customer will have one or more roles with respect to the Hosted Service , and will fulfill the responsibilities and functions of such roles as set out in the CPS. In addition, Customer exercises its rights and obligations with respect to the Hosted Service, through individuals that the Customer appoints at its discretion (“Administrators”). The Administrators initially appointed by Customer will be provided to Entrust during enrollment. Such appointment may be modified using means established by Entrust from time to time. Customer agrees that Entrust is entitled to rely on instructions provided by the Administrators with respect to the Hosted Service as if such instructions were provided by the Customer itself.
Customer Roles and Responsibilities. (a) Customer Technical Alliance Manager In addition to the terms of Section 12.3 of the Master Agreement, the Customer Technical Alliance Manager has the overall lead for vendor sourcing and reports to the Customer SVP of ETO. Primary responsibilities for the Technical Alliance Manager include:
(i) maintaining an effective relationship with Provider executives at all levels;
(ii) managing the overall relationship with Provider;
(iii) providing leadership and guidance to the Customer governance organization;
(iv) monitoring Provider and Customer compliance with obligations of the Agreement;
(v) monitoring Provider and Customer contractual deliverable commitments;
(vi) working with Provider Client Executive to progress the goals and objectives of the Agreement;
(vii) serving as an escalated point of contact for any Service delivery issues in accordance with the Dispute Resolution Procedures; and
(viii) liaising with and providing guidance to Customer’s corporate executive leadership in regard to the strategic needs of Customer.
Customer Roles and Responsibilities. 4.1. Managed Certificate Hub Administrators. Customer exercises its rights and obligations with respect to Managed Certificate Hub through individuals that the Customer appoints at its discretion (“mCH Administrators”). The mCH Administrators initially appointed by Customer will be provided to Entrust during enrollment. Each mCH Administrator will have the ability to appoint and set permissions for additional mCH Adminstrators. Customer agrees that it is responsible for the supervision of its mCH Administrators and that Entrust is entitled to rely on instructions provided by the mCH Administrators with respect to the Managed Certificate Hub Hosted Service as if such instructions were provided by the Customer itself.
4.2. Customer-hosted Components. If Customer’s Order for the Hosted Service includes on-premise Software components, or if Customer uses any third party products or services in connection with the Hosted Service (collectively, “Customer-hosted Products”) Customer will be responsible for the lifecycle management (patching, upgrades, etc.) of such Customer-hosted Products and the security of the environment where it installs and uses such Customer-hosted Products. Customer will implement commercially reasonable security measures with respect to the Customer-hosted Products and the environment where they are installed. Without limiting the foregoing, Customer will: (i) operate the Customer-hosted Products in an environment with appropriate physical, personnel, and electronic security measures; and (iii) for any Customer-hosted Products that are or include software, always use the current version of such software and promptly install any security patches and any upgrades/updates required for proper functioning of all features of the Hosted Service. Customer understands if it fails to comply with this Section it could create a security risk and/or otherwise negatively impact the operation of the Hosted Service and Entrust may have the right to suspend the Hosted Service in accordance with Section 13 (Suspension). In addition, Customer may not be able to access new features or functions of the Hosted Service if it does not comply with this Section.
Customer Roles and Responsibilities. Customer will be responsible for the following with respect to nSaaS Direct (including the Enrollment Services):
2.6.1. Signing and completion of the Customer Enrollment Form;
2.6.2. Identifying for Entrust a primary and alternate points of contact within Customer’s organization, as well as additional named point of contacts within the Customer network, cloud, security, and other relevant teams (including, without limitation, as set out in Customer Enrollment Form);
2.6.3. Co-operating with Entrust in all matters, making available to Entrust any information or data as Entrust may reasonably require, and ensuring that all such information or data is complete and accurate in all material respects;
2.6.4. Making available on a timely basis Customer staff with specific knowledge of the nSaaS Direct deployment to engage as required by Entrust staff (e.g. answering technical and other questions, attending meetings, providing sign-off, etc., all within reasonable timeframes);
2.6.5. For a Self-Managed nSaaS Direct deployment, initializing the HSM(s) with the applicable firmware, software (including the Software), and Security World, all as further described in the Documentation, and maintaining control over the applicable administrator card set (ACS);
2.6.6. Maintaining backups of the Customer Data, including key files, stored on Customer’s client host(s); and
2.6.7. Purchasing or licensing any Entrust software, smart card readers, or smart cards, as required by Customer’s selected deployment (all subject to the relevant separate terms and conditions).
Customer Roles and Responsibilities. 4.1. mPKI Participants and Roles. Customer will have one or more roles in the Hosted Service, and will fulfill the responsibilities and functions of such roles as set out in the applicable PKI Policy and Practices Documentation. In addition, Customer will appoint trusted Users into additional roles (“mPKI Administrators”), and will be responsible for ensuring that such mPKI Administrators fulfill the responsibilities and functions of their roles as set out in the applicable PKI Policy and Practices Documentation, including in the verification of Certificate applications and the administration of Subscribers. Customer agrees that Entrust is entitled to rely on instructions provided by the mPKI Administrators with respect to the Hosted Service as if such instructions were provided by the Customer itself.
Customer Roles and Responsibilities. Customer will be responsible for the following with respect to KCaaS (including the Enrollment Services):
3.1. Signing and completion of the Customer Enrollment Form;
3.2. Using the Customer Change Request Form to make any change requests to Customer’s post- deployment of the Hosted Service.
3.3. Identifying primary and alternate points of contact within Customer’s organization (including, without limitation, as set out in Customer Enrollment Form);
3.4. Co-operating with Entrust in all matters, making available to Entrust any information or data as Entrust may reasonably require, and ensuring that all such information or data is complete and accurate in all material respects;
3.5. Making available on a timely basis Customer staff with specific knowledge of the KCaaS deployment to engage as required by Entrust staff (e.g., answering technical and other questions, attending meetings, providing sign-off, etc., all within reasonable timeframes);
3.6. Administrators. Customer exercises its rights and obligations with respect to the Hosted Service through individuals that the Customer appoints at its discretion (“Administrators”). The names of the initial Administrators appointed by Xxxxxxxx, along with their set permissions, will be provided to Entrust during enrollment. Each Administrator will have the ability to appoint and set permissions for additional Administrators. Customer agrees that it is responsible for the supervision of its Administrators and that Entrust is entitled to rely on instructions provided by the Administrators with respect to the Hosted Service as if such instructions were provided by the Customer itself.
3.7. Customer-hosted Components. If Customer’s Order for the Hosted Service includes on-premises Software components, or if Customer uses any third party products or services in connection with the Hosted Service (collectively, “Customer-hosted Products”) Customer will be responsible for the lifecycle management (patching, upgrades, etc.) of such Customer-hosted Products and the security of the environment where it installs and uses such Customer-hosted Products. Customer will implement commercially reasonable security measures with respect to the Customer-hosted Products and the environment where they are installed. Without limiting the foregoing, Customer will: (i) operate the Customer-hosted Products in an environment with appropriate physical, personnel, and electronic security measures; and (iii) for any Customer-hosted Products t...
Customer Roles and Responsibilities. Customer will be responsible for the following with respect to nSaaS Web (including the Enrollment Services):
2.7.1. Signing and completion of the Customer Enrollment Form;
2.7.2. Identifying primary and alternate points of contact within Customer’s organization, as well as additional named points of contact within the Customer certificate, network, cloud, security, and other relevant teams (including, without limitation, as set out in Customer Enrollment Form);
2.7.3. Co-operating with Entrust in all matters, making available to Entrust any information or data as Entrust may reasonably require, and ensuring that all such information or data is complete and accurate in all material respects;
2.7.4. Making available on a timely basis Customer staff with specific knowledge of the nSaaS Web deployment to engage as required by Entrust staff (e.g., answering technical and other questions, attending meetings, providing sign-off, etc., all within reasonable timeframes);
2.7.5. Maintaining backups of the Customer Data, including key identifiers, stored on Customer’s client host(s); and
2.7.6. Creating and managing the CA and Certificates (as such terms are defined in the PKI-as-a Service Schedule referenced in the link in Section 2.6 (Issuing CA and Certificates) above).
Customer Roles and Responsibilities. Customer will be responsible for the following:
4.1. Identifying a primary technical point of contact within Customers’ organization with respect to the Offering.
4.2. Providing assistance in identifying representatives from Customer’s various internal and external stakeholders who have an interest or are affected by the Offering.
4.3. Facilitating scheduling of stakeholder representatives to participate in the exchange of information with Entrust.
4.4. Responding in a timely fashion to questions posed by Entrust regarding the Offering.
Customer Roles and Responsibilities. Customer will be responsible for the following:
5.1. Identifying a primary technical point of contact within Customers’ organization with respect to the Offering.
5.2. Providing assistance in identifying representatives from Customer’s various internal and external stakeholders who have an interest or are affected by the Offering.
5.3. Facilitating scheduling of stakeholder representatives to participate in the exchange of information with Entrust.
5.4. Responding in a timely fashion to questions posed by Entrust regarding the Offering.
5.5. Attendance at all key ceremonies, with quorum of credentials.
5.6. Ensuring that Customer’s credentials are stored in a secure location and protected from environmental threats.
5.7. Ensuring that Customer’s credentials are used in accordance with the detailed design.
5.8. Reporting actual and/or suspected loss or damage of credentials or any other factor that may threaten the HSM or Root CA security.
Customer Roles and Responsibilities. Customer will be responsible for the following:
6.1. Identifying a primary technical point of contact within Customers’ organization with respect to the Offering.
6.2. Procuring all required Microsoft products and services, including payment of the applicable Azure subscription fee.
6.3. Providing assistance in identifying representatives from Customer’s various internal and external stakeholders who have an interest or are affected by the Offering.
6.4. Facilitating scheduling of stakeholder representatives to participate in the exchange of information with Entrust.
6.5. Responding in a timely fashion to questions posed by Entrust regarding the Offering.
6.6. Attendance at all key ceremonies, with quorum of credentials.
6.7. Ensuring that Customer’s credentials are stored in a secure location and protected from environmental threats.
6.8. Reporting actual and/or suspected loss or damage of credentials or any other factor that may threaten PKI security.
6.9. Comply with the requirements applicable to Customer’s roles (including Policy Authority) under the CP.
