Customer Roles and Responsibilities. 4.1. PKIaaS Participants and Roles. Customer will have one or more roles with respect to the Hosted Service , and will fulfill the responsibilities and functions of such roles as set out in the CPS. In addition, Customer exercises its rights and obligations with respect to the Hosted Service, through individuals that the Customer appoints at its discretion (“Administrators”). The Administrators initially appointed by Customer will be provided to Entrust during enrollment. Such appointment may be modified using means established by Entrust from time to time. Customer agrees that Entrust is entitled to rely on instructions provided by the Administrators with respect to the Hosted Service as if such instructions were provided by the Customer itself.
Customer Roles and Responsibilities. Customer will be responsible for the following:
Customer Roles and Responsibilities. 4.1. Managed Certificate Hub Administrators. Customer exercises its rights and obligations with respect to Managed Certificate Hub through individuals that the Customer appoints at its discretion (“mCH Administrators”). The mCH Administrators initially appointed by Customer will be provided to Entrust during enrollment. Each mCH Administrator will have the ability to appoint and set permissions for additional mCH Adminstrators. Customer agrees that it is responsible for the supervision of its mCH Administrators and that Entrust is entitled to rely on instructions provided by the mCH Administrators with respect to the Managed Certificate Hub Hosted Service as if such instructions were provided by the Customer itself.
Customer Roles and Responsibilities. (a) Customer Technical Alliance Manager In addition to the terms of Section 12.3 of the Master Agreement, the Customer Technical Alliance Manager has the overall lead for vendor sourcing and reports to the Customer SVP of ETO. Primary responsibilities for the Technical Alliance Manager include:
Customer Roles and Responsibilities. Customer will be responsible for the following with respect to nSaaS Direct (including the Enrollment Services):
Customer Roles and Responsibilities. Customer will be responsible for the following with respect to KCaaS (including the Enrollment Services):
Customer Roles and Responsibilities. 4.1. mPKI Participants and Roles. Customer will have one or more roles in the Hosted Service, and will fulfill the responsibilities and functions of such roles as set out in the applicable PKI Policy and Practices Documentation. In addition, Customer will appoint trusted Users into additional roles (“mPKI Administrators”), and will be responsible for ensuring that such mPKI Administrators fulfill the responsibilities and functions of their roles as set out in the applicable PKI Policy and Practices Documentation, including in the verification of Certificate applications and the administration of Subscribers. Customer agrees that Entrust is entitled to rely on instructions provided by the mPKI Administrators with respect to the Hosted Service as if such instructions were provided by the Customer itself.
Customer Roles and Responsibilities. We can work more effectively with your organization on a regular basis with a defined set of contacts for technical as well as contractual issues. We define two types of customer contacts: Support Administrator: Support Administrators are responsible for submitting Support Tickets (STs) and working with Sipwise Support Engineers. License Administrator: License Administrators are responsible for receiving and administering Software Product Licenses, Updates and Upgrades from Sipwise and operate as the point of contact for renewing and requesting support agreements. To add modify or delete someone from either of these roles please send the following information to xxxxxxx@xxxxxxx.xxx: • Company name • Your name • Administrator type (Support Administrator or License Administrator or both) • Add, modify or delete • Address phone number and email of the Technical Contact Sipwise GmbH Page 1 Europaring F15 – 2345 Xxxxx x.X. – Austria Email: xxxxxx@xxxxxxx.xxx – Web: xxxx://xxx.xxxxxxx.xxx Konto Nr: 20.0001.5053 – BLZ: 20267 – Wiener Xxxxxxxxxx Sparkasse IBAN: XX000000000000000000 – BIC: XXXXXXXXXXX Sipwise Support Roles and Responsibilities Sipwise provides two types of support professionals working in the Support organization. Your understanding of which group you are talking to and what their responsibilities are goes a long way to optimize the support workflow. Customer Service Representative: These individuals are your first contact when submitting a ST. Their responsibilities include but are not limited to: • Accurately and thoroughly logging your STs into our call tracking system • Giving you the tracking number used to identify your ST • Setting appropriate expectations regarding initial response times based on your support agreement • Creating and/or maintaining accurate customer profiles Technical Support Engineer: Your STs are assigned to an Engineer. The Engineer is your main contact for providing technical support and guidance. Their responsibilities include but are not limited to: • Responding to STs, primarily via email and telephone • Recreating customer technical environments • Researching, identifying, and resolving a variety of problems • Working with customer administrators to resolve problems Best Practices Based on our experience in supporting, we would like to share with you some recommendations and best practices for a highly effective support relationship. • We have found that customers who invest in Sipwise Training courses for their adm...
Customer Roles and Responsibilities
