Description of Services/Contractor Responsibilities. The PROGRAM will meet the COUNTY’s need to provide emergency shelter with showers, food and supportive services for the homeless population. This will include operating, maintaining, staffing and coordinating the resources of the PROGRAM. Applicant must have the ability to operate 24/7 for 12 months.
A. Shelter Requirements (applicable to all sites) CONTRACTOR will:
1. Ensure that PROGRAM will be in operation 24/7 (24 hours per day, 7 days a week). CONTRACTOR is expected to have a 24 hour contact available to COUNTY staff for emergency purposes.
B. Site Management Tasks CONTRACTOR will:
1. Take appropriate action for medical/mental health emergencies.
2. Complete a management report gathering data mutually agreed on by CONTRACTOR and COUNTY.
3. Provide supervision of the homeless guests including shelter entry registration and the scheduling of meals, showers and other personal services as needed. The CONTRACTOR will provide site Managers.
C. Administrative Management Tasks CONTRACTOR will:
1. Work in partnership with the County of Orange/OCCR to be a “Good Neighbor”, informing the public about the positive aspects of the program, being responsive to community concerns, and working closely with city/local government to minimize the impact of the program on the surrounding neighborhood.
2. Submit policies and procedures for PROGRAM including but not limited to all aspects of services, management plan, staff responsibilities and staff coordination.
3. Coordinate with COUNTY agencies engaged with the homeless including but not limited to, Health Care Agency, Social Services Agency, and OC Community Resources, and will also, engage local agencies, social services programs and volunteers to assist with program services. All efforts shall be coordinated with current COUNTY services.
4. Provide 24/7 on call staff to the COUNTY Program Manager for emergencies.
5. Provide Liability and other required insurances to cover accidents or injuries caused as a result of operating shelters for the homeless at the sites.
6. Provide supplies and equipment as needed. It is the CONTRACTOR’s responsibility to inventory the supplies.
7. Review all xxxxxxxx and assure payments, if applicable.
8. Provide training as needed to staff, and direction to engaged community groups and volunteers, as appropriate.
Description of Services/Contractor Responsibilities. The Program will meet the County’s need to provide street outreach and to connect those experiencing homelessness to a shelter or another appropriate level of care.
Description of Services/Contractor Responsibilities. In addition to the administrative services required as part of the Contract and the Scope of Services, which is incorporated as if fully set herein, the Contractor agrees to meet the following levels of accomplishments:
Description of Services/Contractor Responsibilities. The Program shall meet County’s need to provide flexible housing subsidy funds identified in this Contract to eligible Participant households, including individualized evaluation of needs, housing case management and connection to resources.
A. Program Essential Requirements Contractor shall:
1. Ensure that the Program will be in operation at minimum of Monday through Friday, eight (8) hours a day, and have a 24-hour contact available to County for emergency communication purposes.
2. Provide regional services to families experiencing homelessness in Orange County.
3. Provide intake assessments, case management and supportive services to confirmed eligible participants. Services will be determined as a result of the intake assessment and dependent upon the needs of the household.
4. Provide flexible housing subsidies to property owners on behalf of families experiencing homelessness to secure permanent housing, increased stability, and connections to community resources and mainstream benefits through the Program. These include:
a. Housing search, navigation and placement
b. Rental assistance
c. Security deposits
d. Vacancy payments to property owners not to exceed 30 days e. Risk mitigation funds to property owners as needed
Description of Services/Contractor Responsibilities. The PROGRAM will meet the COUNTY’s need to oversee, direct and coordinate all community resource in the Civic Center Area.
Description of Services/Contractor Responsibilities. The PROGRAM shall meet the COUNTY’S need to provide HDAP services, including street outreach and connection to SSI/SSDI disability benefits and other available entitlement benefits, to those experiencing homelessness in collaboration with current shelter, outreach, and housing placement efforts.
A. Program Essential Requirements CONTRACTOR shall:
1. Ensure that the PROGRAM will be in operation Monday - Friday (8 hours a day).
2. Have a 24 hour contact available to COUNTY for emergency communication purposes and to coordinate responses as appropriate.
3. Engage in street outreach, including face-to-face, phone contact, and email contact as appropriate.
Description of Services/Contractor Responsibilities. The Program shall meet County’s need to provide emergency housing intervention services identified in this Contract to those experiencing homelessness, including case management and connection of resources through the emergency shelter program.
Description of Services/Contractor Responsibilities. The Program shall meet County’s need to provide flexible housing subsidy funds identified in this Contract to those experiencing homelessness, including individualized evaluation of needs, housing case management services and connection to resources.
A. Program Essential Requirements Contractor shall:
1. Ensure that the Program will be in operation at minimum of Monday through Friday, eight (8) hours a day, and have a 24-hour contact available to County for emergency communication purposes.
2. Provide regional services to families and individuals experiencing homelessness in Orange County.
3. Provide intake assessments, case management and supportive services to confirmed eligible participants. Services will be determined as a result of the intake assessment and dependent upon the needs of the household.
4. Provide flexible housing subsidy funds to landlord on behalf of families and individuals experiencing homelessness to secure permanent housing, increased stability, and connections to community resources and mainstream benefits through the WelcomeHomeOC Program. These include:
a. Property owner signing bonuses and unit provision bonuses
b. Recruiting new property owners to participate in the Program
c. Property owner incentives, such as security deposits not to exceed two months of rent and holding fees while unit inspections are completed and participants move into housing.
d. Rental unit identification and acquisition, including property owner recruitment, management, and retention
e. Housing search, navigation, and placement
f. Holding fees should not exceed 60 days for any one specific rental unit or household searching for housing. The maximum of 60 days includes a maximum of 21 days for a rental unit not allocated to a household searching for housing. The holding fees can only be paid for days the rental unit is being held for a household being served through the Program.
g. Risk mitigation funds to property owners as needed
5. Provide housing stability case management services to eligible participants through County-approved subcontracted service providers to support program participants in achieving independent living and housing stability
6. Participant households assisted through this Program must secure permanent housing during the period of August 1, 2021, to July 31, 2022. Only housing stability case management may be provided from August 1, 2022 to June 30, 2023.
7. Maintain a case management ratio of one Case Manager to 25 participants (1...
Description of Services/Contractor Responsibilities. The PROGRAM shall meet the COUNTY’S need to provide HDAP services, including street outreach and connection to SSI/SSDI disability benefits and other available entitlement benefits, to those experiencing homelessness in collaboration with current shelter, outreach, and housing placement efforts.
A. Program Essential Requirements CONTRACTOR shall:
1. Ensure that the PROGRAM will be in operation Monday - Friday (8 hours a day).
2. Have a 24 hour contact available to COUNTY for emergency communication purposes and to coordinate responses as appropriate.
3. Engage in street outreach, including face-to-face, phone contact, and email contact as appropriate.
4. Engage and follow up with eligible participants to connect the eligible participants to the appropriate benefit program, including but not limited to SSI/SSP, SSDI, CAPI, Veterans benefits, and any other entitlement benefits available to the participant.
5. Provide coordination of regional navigation support for the North and Central Service Planning Areas.
a. Provide service navigation to region.
b. Assist COUNTY in responding to eligible populations in shelters.
6. Provide referrals and confirmed linkages to address the eligible participants physical, behavioral, and other health needs and assist the eligible participant in obtaining the necessary services.
7. Provide case management services to eligible participants and assist them with accessing and transitioning to available housing opportunities.
8. Maintain a case management ratio of one Case Manager to 25 participants (1:25) for program quality of services, positive outcomes, and program efficacy.
9. Operate the PROGRAM in accordance with non-discrimination policies and attend annual trainings that focus on understanding implicit biases and cultural sensitivities to promote diversity and equity within the PROGRAM.
10. Coordinate with COUNTY agencies engaged with individuals experiencing homelessness, including but not limited to the Health Care Agency, Social Services County of Orange, Health Care Agency File Folder: C025969 Page 5 of 10 Contract MA-042-20010813 Agency, and OC Community Resources; and engage local agencies, social services programs and volunteers to assist with PROGRAM services, as appropriate. Pursuant to the requirements of the PROGRAM, CONTRACTOR shall provide the following to all eligible participants:
Description of Services/Contractor Responsibilities. In addition to the administrative services required as part of the Contract and the Scope of Services, which is incorporated as if fully set herein, the Contractor agrees to meet the following levels of accomplishments:
A. Program Essential Requirements Contractor shall:
1. Ensure that the Program will be in operation 24 hours a day, seven (7) days a week and have a 24-hour contract available to County for emergency communication purposes.
2. Provide temporary shelter, intake assessments, and case management services to individuals to secure permanent housing, increased income, and connections to public benefits and health services as set forth in 24 CFR 576.102. Such connections, as a result of the intake assessment and dependent upon the needs of the individual, may include, but are not limited to:
