Framework Management Structure. The Supplier shall provide a suitably qualified nominated contact (the Supplier Framework Manager) who will take overall responsibility for delivering the Services required within this Framework Agreement, as well as a suitably qualified deputy to act in their absence. The Supplier shall put in place a structure to manage the Framework in accordance with Framework Schedule 1 (Service Requirements and Supplier Service Descriptions). A full governance structure for the Framework will be agreed between the Parties during the Framework Agreement implementation stage. Following discussions between the Parties, the Authority shall produce and issue to the Supplier a draft Supplier Action Plan. The Supplier shall not unreasonably withhold its agreement to draft Supplier Action Plan. The Supplier Action Plan shall, unless the Authority otherwise Approves, be agreed between the Parties and come into effect within two weeks from receipt by the Supplier of the draft Supplier Action Plan. The Supplier Action Plan shall be maintained and updated on an ongoing basis by the Authority. Any changes to the Supplier Action Plan shall be notified by the Authority to the Supplier. The Supplier shall not unreasonably withhold its agreement to any changes to the Supplier Action Plan. Any such changes shall, unless the Authority otherwise Approves, be agreed between the Parties and come into effect within two weeks from receipt by the Supplier of the Authority’s notification. Regular performance review meetings will take place at the Authority’s Auditor throughout the Framework Period and thereafter until the expiry or termination (Supplier Review Meetings). The exact timings and frequencies of such Supplier Review Meetings will be determined by the Authority following award of the Framework Agreement. It is anticipated that the frequency of the Supplier Review Meetings will be once every month or less. Flexibility from both Parties will be expected over the timings of these meetings. The purpose of the Supplier Review Meetings will be to review the Supplier’s performance under the Framework Agreement, and where the Supplier’s adherence to the Supplier Action Plan. The agenda for each Supplier Review Meeting shall be set by the Authority and communicated to the Supplier in advance of that meeting. The Supplier Review Meetings shall be attended, as a minimum, by the Authority Representative(s) and the Supplier Framework Manager.
Framework Management Structure. 2.1.1 The Supplier shall provide a suitably qualified nominated contact (the “Supplier Framework Manager”) who will take overall responsibility for delivering the Goods and/or Services required within this Framework Agreement, as well as a suitably qualified deputy to act in their absence.
2.1.2 The Supplier shall put in place a structure to manage the Framework in accordance with Framework Schedule 2 (Goods and/or Services and Key Performance Indicators).
2.1.3 A full governance structure for the Framework will be agreed between the Parties during the Framework Agreement implementation stage.
2.1.4 Following discussions between the Parties following the Framework Commencement Date, the Authority shall produce and issue to the Supplier a draft Supplier Action Plan. The Supplier shall not unreasonably withhold its agreement to the draft Supplier Action Plan. The Supplier Action Plan shall, unless the Authority otherwise Approves, be agreed between the Parties and come into effect within two weeks from receipt by the Supplier of the draft Supplier Action Plan.
2.1.5 The Supplier Action Plan shall be maintained and updated on an ongoing basis by the Authority. Any changes to the Supplier Action Plan shall be notified by the Authority to the Supplier. The Supplier shall not unreasonably withhold its agreement to any changes to the Supplier Action Plan. Any such changes shall, unless the Authority otherwise Approves, be agreed between the Parties and come into effect within two weeks from receipt by the Supplier of the Authority’s notification.
Framework Management Structure. 2.1.1. The Supplier shall provide a suitably qualified nominated contact (the “Framework Manager”) who will take overall responsibility for delivering the Goods and/or Services required within this Framework Agreement, as well as a suitably qualified deputy to act in their absence.
2.1.2. The Supplier shall put in place a structure to manage the Framework Agreement in accordance with Framework Schedule 1 (Goods and/or Services and Key Performance Indicators).
2.1.3. A full governance structure for the Framework will be agreed between the Parties during the Framework Agreement implementation stage.
Framework Management Structure. The Supplier shall provide a suitably qualified nominated contact (the “Supplier Framework Manager”) who will take overall responsibility for delivering the Services required within this Framework Agreement, as well as a suitably qualified deputy to act in their absence.
Framework Management Structure. The Supplier shall provide a suitably qualified nominated contact (the “Framework Manager”) who will take overall responsibility for delivering the Services required within this Framework Agreement, as well as a suitably qualified deputy to act in their absence. The Supplier shall put in place management a structure to manage the Framework in accordance with Schedule 1 (Services). A full governance structure for the Framework will be agreed between the Parties during the Framework Agreement implementation stage. Framework Review Meetings Regular performance reviews will take place throughout the Framework Agreement (‘Framework Review Meetings’). The exact timings and frequencies of such Framework Review Meetings will be determined by the Authority following award of the Framework Agreement. It is anticipated that during the first twelve (12) Months of the Framework Agreement the structure and frequency of the meetings will be as set out in paragraphs 2.2.2 to 2.2.5 below. Flexibility from both Parties will be expected over the frequency, timings and content of these reviews. Strategic Management Reviews: The Supplier Representative and Authority Representative shall meet every twelve (12) Months. The Authority sees these meetings as a vital element in developing a strategic relationship with the Supplier and to promote the building of a positive working relationship. The content of these meetings will be agreed between both Parties at least fourteen (14) Working Days before the date of the Strategic Management Review. The Strategic Management Review meeting will consider as a minimum: Overall framework performance including Supplier’s supply chain performance, including an assessment of SME’s being used to supply and/or deliver services; Efficiency opportunities, e.g. cost drivers (Supplier and Authority); Benchmarking including progress against Government efficiency targets; Market conditions (UK/Global market share, financials); Policy updates including emerging Government initiatives; Security and Risk management. Management Review Meetings: Management Review Meetings will be held every quarter between the Authority and the Supplier’s Framework Manager(s) and representatives from key Contracting Body’s at the Authority’s premises. The content of the review will be as set out but not limited to the information required in paragraph 2.2.5 but the information reviewed at the meetings will be based on Monthly Management Information provided by the Supplier....
Framework Management Structure. The Supplier shall provide a suitably qualified nominated contact (“Framework Manager”) who shall: be exclusively available to the Authority and the Customer Portfolio; and have overall responsibility for the management of this Framework Agreement on behalf of the Supplier, and be suitably skilled and experienced, and have an appropriate level of seniority within the Supplier’s organisation, to carry out these roles. The Supplier shall also appoint: a suitably qualified deputy to act in the Framework Manager’s absence; the Supplier’s Representative; and such number of staff as is necessary to support the Framework Manager in its performance of his or her duties. The Supplier shall, on the request of the Authority, ensure that the Framework Manager is available for meetings with the Authority (including each of the meetings referred to in this Schedule 6) at times agreed by the Parties. The Parties will seek to agree a full supplier management framework for this Framework Agreement during implementation, and will include any templates that the Authority requires the Supplier to use for meeting agendas and pre-meeting and post-meeting actions.
Framework Management Structure. The Supplier shall provide a suitably qualified nominated contact (the “Framework Manager”) who will take overall responsibility for delivering the Goods and Services required within this Framework Agreement, as well as a suitably qualified deputy to act in their absence. The Supplier shall put in place a structure to manage the Framework in accordance with Schedule 1 (Goods and Services). A full governance structure for the Framework will be agreed between the Parties during the Framework Agreement implementation stage. Regular performance reviews will take place throughout the Framework Agreement (“Framework Review Meetings”). The exact timings and frequencies of such Framework Review Meetings will be determined by the Authority following award of the Framework Agreement. It is anticipated that during the first twelve (12) Months of the Framework Agreement the structure and frequency of the meetings will be as set out in paragraphs 2.2.2 to 2.2.5 below. Flexibility from both Parties will be expected over the frequency, timings and content of these reviews. The Supplier Representative and Authority Representative shall meet every twelve (12) Months. The Authority sees these meetings as a vital element in developing a strategic relationship with the Supplier and to promote the building of a positive working relationship. The content of these meetings will be agreed between both Parties at least fourteen (14) Working Days before the date of the Strategic Management Review. The Strategic Management Review meeting will consider as a minimum: Overall framework performance including Supplier’s supply chain performance, including an assessment of SME’s being used to supply and/or deliver goods and services; Efficiency opportunities, e.g. cost drivers (Supplier and Authority); Benchmarking including progress against Government efficiency targets; Market conditions (UK/Global market share, financials); Policy updates including emerging Government initiatives; Security and Risk management.
Framework Management Structure. The Supplier shall provide a suitably qualified nominated contact (the “Supplier Framework Manager”) who will take overall responsibility for delivering the Goods and/or Services required within this Framework Agreement, as well as a suitably qualified deputy to act in their absence. Regular performance review meetings will take place at the Fund’s premises throughout the Framework Period and thereafter until the Framework Expiry Date (“Supplier Review Meetings”). The exact timings and frequencies of such Supplier Review Meetings will be determined by the Fund following the conclusion of the Framework Agreement. It is anticipated that the frequency of the Supplier Review Meetings will be once every month or less. The Parties shall be flexible about the timings of these meetings. The purpose of the Supplier Review Meetings will be to review the Supplier’s performance under this Framework Agreement and, where applicable, the Supplier’s adherence to the Supplier Action Plan. The agenda for each Supplier Review Meeting shall be set by the Fund and communicated to the Supplier in advance of that meeting. The Supplier Review Meetings shall be attended, as a minimum, by the Fund Representative(s) and the Supplier Framework Manager.
Framework Management Structure. 10.1.1. The Supplier shall provide a suitably qualified nominated ‘Supplier Framework Manager’ who will take overall responsibility for delivering the Services required within this Framework Agreement, as well as a suitably qualified deputy to act in their absence.
10.1.2. The Supplier shall within five (5) working days of the Framework Commencement Date send to the Authority the name and contact details (including email address and telephone numbers) of the nominated Supplier Framework Manager and Deputy Framework Manager for this Framework Agreement.
10.1.3. The Supplier shall communicate any change in Framework Manager to the Authority, no less than one (1) month in advance of the planned change.
10.1.4. The Supplier’s Framework Manager shall be familiar with all aspects of the Framework Agreement and suitably experienced in the role, ensuring that all the requirements of the Framework Agreement are met or exceeded. The Supplier shall have arrangements in place to deal with annual leave or any other (un) planned absence.
10.1.5. The Supplier shall manage this Framework Agreement by utilising the Authority’s tiered Supplier Relationship Management (SRM) approach as set out in paragraph 10.2.3, which provides escalation routes and enables development of the key strategies at senior levels.
10.1.6. The Supplier’s Framework Manager shall ensure that accurate process maps for the ordering and logistics processes are created and maintained throughout the duration of the Framework Agreement, which shall include details of all processes undertaken by the Supplier to fulfil the delivery of Managed Print and Content Management Services under this Lot 3.
10.1.7. The Supplier’s Framework Manager shall ensure where Service Levels are not being met, that appropriate extra resources are committed promptly and action is taken to resolve any issues to the satisfaction of the Authority which may include a Performance Improvement Plan (PIP).
10.1.8. Following the Framework Commencement date, the Authority shall produce and issue to the Supplier a draft Supplier Action Plan. The Supplier Action Plan shall, unless the Authority otherwise Approves, be agreed between the Parties and come in to effect within two weeks from receipt by the Supplier of the Supplier Action Plan as specified in Framework Schedule 8 – (Framework Management).
10.1.9. The Supplier Action Plan shall be managed and updated on an ongoing basis by the Authority. Any changes to the Action Plan shall be not...
Framework Management Structure. The Supplier shall provide a suitably qualified nominated contact (the “Framework Manager”) who will take overall responsibility for delivering the services required within this Framework Agreement, as well as a suitably qualified deputy to act in their absence. The Supplier shall put in place management a structure to manage the Framework in accordance with Schedule 1 (Goods and Services) and to the Service Levels and KPIs as set out in the Annex to this Schedule 14. A full governance structure for the Framework will be agreed between the Parties during Framework Agreement implementation stage. Regular performance reviews will take place throughout the Framework Agreement (‘Framework Review Meetings’). The exact timings and frequencies of such Framework Review Meetings will be determined by the Authority following award of the Framework Agreement. It is anticipated that during the first 12 months of the Framework Agreement the structure and frequency of the meetings will be as set out in paragraphs 2.2.2 to 2.2.5 below. Flexibility from both Parties will be expected over the frequency, timings and content of these reviews.
