General Configuration Management Clause Samples
The General Configuration Management clause establishes the requirements and procedures for organizing, controlling, and documenting changes to a project's configuration items. It typically outlines how configuration items—such as documents, software, or hardware—are identified, tracked, and updated throughout the project lifecycle, often requiring formal approval for modifications and maintaining records of all changes. This clause ensures that all stakeholders are working with the correct and most current versions of project components, thereby reducing errors, preventing unauthorized changes, and maintaining consistency across the project.
General Configuration Management. Service Provider’s responsibilities include:
1. Conform operations to policies and procedures that set the objectives, scope and principles that will ensure the success of the Configuration Management process, including compliance with policies and procedures for the following:
1.1. Ensuring that Configuration Management operations costs and resources are commensurate with the potential risks to the Services.
1.2. The need to deliver state governance requirements (e.g. software asset management, audits).
1.3. The need to deliver the capability, resources and service warranties as defined by the service level agreements and contracts.
1.4. Defining how the taxonomy, classes and types of assets and configuration items are to be selected, grouped, classified and defined by appropriate characteristics (e.g. warranties for a service, to ensure that they are manageable and traceable throughout their lifecycle).
1.5. Defining the approach and schemas for identification, uniquely naming and labeling all the assets or service components of interest across the service lifecycle and the relationships between them.
1.6. Performing the roles and responsibilities of the owner or custodian for configuration item type at each stage of its lifecycle.
1.7. Provide and maintain adequate asset and configuration information for internal and external stakeholders.
1.8. Maintain the level of control and requirements for traceability and audit compliance.
1.9. The application of continual improvement methods to optimize the service levels, assets and configurations.
1.10. Provision of accurate asset and configuration information for other business and Service Management processes.
1.11. Migration of Service Provider infrastructure information to a common asset and CMS architecture.
1.12. Provide automation to reduce errors and costs.
2. Use a Configuration Management process to:
2.1. Identify CIs, such as Operations Documents, Equipment, Software and Applications used to provide the Services, including the following:
2.1.1. Define and document criteria for selecting configuration items and the components that compose them according to the taxonomies, policies and procedures agreed to in the Service Management Manual.
2.1.2. Select the configuration items and the components that compose them based on documented criteria.
2.1.3. Assign unique identifiers to configuration items.
2.1.4. Specify the relevant attributes of each configuration item.
2.1.5. Specify when each configuration...
General Configuration Management. Service Provider responsibilities include:
1. Conform operations to policies and procedures that set the objectives, scope and principles that will ensure the success of the Configuration Management process, including compliance with policies for:
1.1. Ensuring that Configuration Management operations costs and resources are commensurate with the potential risks to the Services.
1.2. The need to deliver state governance requirements (e.g. software asset management, audit).
1.3. The need to deliver the capability, resources and service warranties as defined by the service level agreements and contracts.
1.4. Defining how the taxonomy, classes and types of assets and configuration items are to be selected, grouped, classified and defined by appropriate characteristics (e.g. warranties for a service), to ensure that they are manageable and traceable throughout their lifecycle.
1.5. Defining the approach and schemas for identification, uniquely naming and labeling all the assets or service components of interest across the service lifecycle and the relationships between them.
1.6. Performing the roles and responsibilities of the owner or custodian for configuration item type at each stage of its lifecycle.
1.7. Provide and maintain adequate asset and configuration information for internal and external stakeholders.
1.8. Maintain the level of control and requirements for traceability and audit compliance.
1.9. The application of continual improvement methods to optimize the service levels, assets and configurations.
1.10. Provision of accurate asset and configuration information for other business and Service Management processes.
1.11. Migration of Service Provider infrastructure information to a common asset and CMS architecture.
1.12. Provide automation to reduce errors and costs.
2. Use a Configuration Management process to:
2.1. Identify CIs, such as Operations Documents, Equipment, Software and Applications used to provide the Services, including:
2.1.1. Define and document criteria for selecting configuration items and the components that compose them according to the taxonomies and policies agreed to in the Service Management Manual.
2.1.2. Select the CIs and the components that compose them based on documented criteria.
2.1.3. Assign unique identifiers to CIs.
2.1.4. Specify the relevant attributes of each CI.
2.1.5. Specify when each CI is placed under Configuration Management, including relationships to any existing CIs and assuring that all changes ...