Incident Priority Levels and Response Sample Clauses

Incident Priority Levels and Response. Profit Isle is a decision support solution and not an operating system. Therefore, Profit Isle maintains an appropriately high level of response, but not at the same level as operating systems. Each Incident reported to the Profit Isle Support Center will be assigned a Priority Level at Profit Isle’s sole discretion in consultation with Customer and in accordance with the criteria set forth below. PRIORITY LEVEL 1 – CRITICAL IMPACT/SERVICE DOWN: DESCRIPTION RESPONSE RESOLUTION The Covered Software Service is confirmed to be inoperable, inaccessible or unresponsive. Customer is unable to perform business functions; or the application produces incorrect results, loses information or data, or has failed catastrophically in response to internal errors, user errors, or incorrect input files, and there is no workaround or temporary resolution available. The Profit Isle Support Center will provide a Response within a period of four (4) Business Hours from the time the Incident is submitted if submitted during Standard Support Coverage Hours, or from the beginning of Business Hours for those Incidents submitted outside of Standard Support Coverage Hours. The Profit Isle Support Center will exercise all commercially reasonable efforts to provide a Resolution to the Customer within sixteen (16) Business Hours from the time of initial Response to the Incident. DESCRIPTION RESPONSE RESOLUTION The Covered Software Service is operational, but part of the application or its functionality is seriously affected or limited. The Hosting Service is experiencing disruptions of significant latency, or Customer is unable to perform business functions as provided consistent with Documentation. Some degradation in performance or other related systems may also be observed. The Profit Isle Support Center will provide a Response within four (4) Business Hours from the time the Incident is submitted if submitted during Standard Support Coverage Hours, or from the beginning of Business Hours for those Incidents submitted outside of Standard Support Coverage Hours. The Profit Isle Support Center will exercise commercially reasonable efforts to provide a Resolution to the Customer within Thirty-two (32) Business Hours from the time of initial Response to the Incident. PRIORITY LEVEL 2 – SIGNIFICANT IMPACT: PRIORITY LEVEL 3 – SOME BUSINESS IMPACT: DESCRIPTION RESPONSE RESOLUTION The Covered Software Service is operational, but minor problems exist and use is somewhat impacted, or less sig...
Sample 1
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Incident Priority Levels and Response. Each Incident reported to Customer Support Center will be assigned a Priority Level at Xxxxxxx’x sole discretion in consultation with Customer and in accordance with the criteria set forth below. Customer acknowledges and agrees that Resolution timing is highly dependent on timely access to relevant Customer personnel, information on Equipment and Software, and an ability to access On-Premises Software directly or through the assistance of Customer personnel. Delays or the provision of incorrect or changing information will extend the time required to Resolve an Incident.
Sample 1

Related to Incident Priority Levels and Response

  • Maintenance Responsibilities 42. Agency shall, at its own expense, maintain operate, and provide power as needed upon Project completion at a minimum level that is consistent with normal depreciation and/or service demand and throughout the useful life of the Project. The useful life of the Project is defined in the Special Provisions. State may conduct periodic inspections during the life of the Project to verify that the Project is properly maintained and continues to serve the purpose for which federal funds were provided. Maintenance and power responsibilities shall survive any termination of the Project Agreement. In the event the Project will include or affect a state highway, this provision does not address maintenance of that state highway.

  • School Responsibilities 1. The School shall have the total responsibility for planning and determining the adequacy of the educational experience of students in theoretical background, basic skill, professional ethics, attitude and behavior, and will assign to the Facility only those students who have satisfactorily completed the prerequisite didactic portion of the School’s curriculum.

  • Licensee Responsibilities 4.1 The Licensee will:

  • Financial Responsibilities Provider shall, at its sole expense:

  • Continuing Responsibilities of Company Notwithstanding the occurrence of any event of default, Company will remain liable to Authority for all payments payable hereunder and for all preceding breaches of any covenant of this Agreement. Furthermore, unless Authority elects to terminate this Agreement, Company will remain liable for and promptly pay any and all payments accruing hereunder until termination of this Agreement.

  • Skills and Abilities (i) Ability to communicate effectively both verbally and in writing.

  • General Responsibilities of the Parties 1. The Parties will work together in a spirit of cooperation and partnership, with the responsibilities and accountabilities set out in this Agreement, to implement the Programme Documents in full in a timely, efficient, and effective, manner.

  • Reporting Responsibilities The IRA Owner agrees to provide the Custodian with information necessary for the Custodian to prepare any reports required under Code Sections 408(i), 408A(d)(3)(D), and Regulations Sections 1.408-5 and 1.408-6. The Custodian agrees to submit reports to the IRS and the IRA Owner (or Beneficiary(ies) upon the IRA Owner’s death) as prescribed by the IRS and such additional reports as the Custodian may choose to deliver. The Custodian shall furnish annual calendar-year reports concerning the status of the IRA and such information concerning required minimum distributions as is prescribed by the Commissioner of the IRS.

  • Knowledge, Skills and Abilities Shall be knowledgeable in replacement/adjustment of closures, locks, hinges and handles on commercial steel door systems. - Repairs, installs, and maintains commercial plumbing services such as closet and urinal diaphragms and flush valves. - Have obtained previous certification in using boom and scissor lifts. - Have obtained previous certification in using forklift. MINIMUM JOB QUALIFICATIONS: - One-year certificate from an appropriate technical/military school or completion of trade apprenticeship; or three years verifiable experience in a related field. - Ability to read, write and speak English, interpret documents such as safety rules, operating and maintenance instructions, blue prints, wiring diagrams and equipment manuals. Ability to write routine reports and correspondence. Ability to communicate effectively with building occupants and employees of OCCC. - Ability to add, subtract, multiply and divide. - Shall possess a valid Florida Driver’s license (or State issued ID) for the duration of employment in this position. - Willing to work in a team atmosphere and be willing to work alongside OCCC employees.

  • User Responsibilities i. Users are required to follow good security practices in the selection and use of passwords;

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