On-Site Assistance. Upon End User’s request and subject to availability, Vocera may furnish qualified personnel for on-site assistance to End User for implementation and testing and to resolve Incidents, on a fee basis at Vocera’s then current rates for time, materials and travel and subject to mutually agreed terms and conditions or a written statement of work.
On-Site Assistance. At SCPDC's discretion, SCPDC can decide to provide Maintenance and Support at the Licensee Site. In such event Licensee will reimburse SCPDC for all related traveling expenses and costs for board and lodging.
On-Site Assistance. Incaseofon-siteassistance(includingearlyreplacement), as decided by FIMER, the qualified technician shall be selected by FIMER. For this kind of assistance, the Customer is required to (and is responsible for) ensuring access to the system and providing the necessary equipment for this purpose (scissor lift, for example). The Customer shall also ensure that the plant and the work environment is provided with the appropriate health and safety requirements envisaged by law. The qualified technician may refuse to perform an operation where the conditions set out by the health and safety regulations are not met. Should the above conditions not be met, FIMER shall charge the Customer any costs, including –but not limited to– the costs relating to the qualified technician who could not access the site and/ or the Product.
On-Site Assistance. On-site hardware support assistance 24 hours per day, 7 days per week, including Sun holidays.
On-Site Assistance. At StarPoint's discretion, StarPoint can decide to provide Maintenance and Support at the Customer Site. In such event Customer will reimburse StarPoint for all related traveling expenses and costs for board and lodging.
On-Site Assistance. Maintenance will be provided from Provider site through the use of telephone and remote terminals to dial-in to the Client site, at the additional Fees and expenses and subject to the such conditions at Provider ' sole discretion, for on-site Maintenance service.
On-Site Assistance. On-site hardware support assistance between 8:00 A.M. and 8:00 P.M. Monday through Friday, excluding Sun holidays (“On-site Hours”).
On-Site Assistance. Prices quoted herein include periodic on-site assistance by Xxxx’x account manager for standard applications of Doka systems. For special applications and technically advanced formwork solutions, additional charges for a professional on-site service technician to train Customer’s staff in the use of the formwork shall apply.
On-Site Assistance. Upon End User’s request and subject to availability, Vocera may furnish qualified personnel for on-site assistance to End User for implementation and testing and to resolve Incidents, on a fee basis at Vocera’s then current rates for time, materials and travel and subject to mutually agreed terms and conditions or a written statement of work.
9. Version Retirement (Customer Hosted Software). Vocera will make Support Services available to End User for any major release for a minimum of two years from the general availability date, subject to and conditioned on End User:
(a) Installing and validating updated Software for End User’s specific Operating Environment in accordance with Section 5.8 of these Support Terms (or such shorter period as Vocera reasonably advises is required, on a case-by-case basis, to avoid impaired operation and reliability of the Software); and
(b) Maintaining these builds until installation of the next service pack, build update or Software release, as applicable.
(c) Subject to the foregoing, Vocera reserves the right to discontinue Support with respect to any version of Software in whole or in part, should Vocera, in its sole discretion, determine that continued support is no longer practicable. Vocera will give End User written notice at least six months prior to any such discontinuance, and will refund any prepaid fees (if applicable) for the affected Support that are not accrued as of discontinuance. Support of any Software update is governed by the Support Services offered at the time of installation.
On-Site Assistance. 10.4.1 In the event that AVEVA is unable to resolve a problem with the Software through telephone assistance pursuant to Section 10.2.1 (Technical Support) above or through Remote Support Service pursuant to Section 10.3 above, the System Manager may request AVEVA to provide on- site assistance. After verifying the need for on-site assistance, including, without limitation, that Customer has complied with the terms of Xxxxxxx 00.0.0, XXXXX will use its best efforts, subject to the reasonable availability of its personnel, to commence travel for such on-site assistance within one (1) business day for travel of less than on thousand (1,000) miles from AVEVA's facilities, and within two (2) business days otherwise. AVEVA will render on-site assistance to Customer until resolution of the problems identified or for so long as reasonable progress is, in AVEVA's judgment, being made. AVEVA may suspend the performance of on-site assistance as required to obtain additional resources, but will resume such assistance when such resources become available.
