Performance Outcome Measures. Grantee will adhere to the performance and outcome measure requirements documented in Attachment A-1.
Performance Outcome Measures. 1. CONTRACTOR shall maintain an ongoing performance outcomes monitoring program using information in its provider database, Concurrent Review database, Beneficiary satisfaction surveys, and documentation completed by providers, including but not limited to monitoring of claims utilization patterns, assessment and screening tools, direct peer review and medical record audits. CONTRACTOR shall include in the outcomes monitoring program items required or recommended by the DHCS, as communicated by ADMINISTRATOR, and specified in the Reports Paragraph of this Exhibit A to the Contract.
a. Objective 1: CONTRACTOR shall achieve, track and evaluate timeliness of access to benefit services for Beneficiaries and Network Providers calling the Access Line. Timeliness measurements will include, but are not limited to, percentage and number of abandoned member calls to be no more than five percent (5%) of total monthly member calls, percentage and number of member calls answered within thirty (30) seconds to be no less than eighty-five percent (85%) and track call volume, and timeframe for routine calls from point of authorization to provider appointment.
b. Objective 2: CONTRACTOR shall achieve, track and evaluate utilization trends from claims-based data for outpatient and inpatient network provider mental health claims, identifying quality of care concerns related to over- and underutilization patterns as established within clinical program guidelines. CONTRACTOR shall report on the number and outcomes for cases exceeding utilization criteria approved by ADMINISTRATOR and conduct clinical reviews including, but not limited to, provider-peer consultation, beneficiary rescreening, Level of Care (LOC) reassignment and transition and Medical Director review.
c. Objective 3: CONTRACTOR shall achieve, track and evaluate no less than ninety percent (90%) satisfactory Beneficiary survey results with the customer service provided on the twenty-four (24) hour-seven (7) days a week Access Line. Measurement of satisfaction shall be determined by, but not be limited to; overall satisfaction with informing Beneficiaries of benefit information, accessing services, brief screening for services, and providing referral processes.
2. ADMINISTRATOR may identify contracted Network Providers to be reviewed. CONTRACTOR shall initiate review within thirty (30) calendar days of notification from ADMINISTRATOR and shall advise contracted Network Providers of reason(s) for the review. CONTRAC...
Performance Outcome Measures. 1. CONTRACTOR agrees that annually the percentage of Clients who complete the program by making substantial progress on their treatment plan goals and remaining in the program until their release should exceed 75%.
2. CONTRACTOR agrees that annually 95% of Clients who are working with the post release case management team will link to ongoing services within ten (10) calendar days of release.
3. XXXXXXXXXX agrees to engage in follow-up communication with all Clients going through the program. Follow-up contacts will occur at ninety (90) calendar days post-discharge and will gather information on current Client needs (e.g., need for resources, further services) as well as tracking post-treatment recidivism.
4. CONTRACTOR shall have and post at the location where services are provided, written procedures for obtaining medical or psychiatric evaluation and emergency services.
Performance Outcome Measures. 35 1. CONTRACTOR agrees that annually the percentage of Clients who complete the program 36 by meeting treatment planning goals and remaining in the program until their release should exceed 37 75%. DocuSign Envelope ID: D7152BC9-1B51-474D-A4DE-426A8A516E39
1 2. CONTRACTOR agrees that annually 95% of clients will link to ongoing services within 2 ten (10) days of release who are working with the post release case management team.
3 3. CONTRACTOR agrees to provide a annual recidivism rate study comparing the re-arrest 4 rates of clients who have gone through the program to the general population who are released from jail.
5 4. CONTRACTOR shall have and post at the location where services are provided, written 6 procedures for obtaining medical or psychiatric evaluation and emergency services.
Performance Outcome Measures but not limited to Beneficiary
24 1. CONTRACTOR shall maintain an ongoing performance outcomes monitoring program 25 using information in its provider database, beneficiary 26 documentation completed by providers, including satisfaction surveys, and PAR clinical forms. 27 CONTRACTOR shall include in the outcomes monitoring program items required or recommended by 28 the Department of Mental HealthDHCS, as communicated by the ADMINISTRATOR. This is included 29 in several of the reports in Subparagraph IXReports Paragraph of this Exhibit A to the 30 .
31 2. ADMINISTRATOR may identify contracted providers to be reviewed. CONTRACTOR 32 shall initiate review within thirty (30) calendar days of notification from ADMINISTRATOR and will 33 advise contracted providers of reason(s) for the review. CONTRACTOR shall adhere to its standard 34 treatment and/or site review audits as deemed necessary or will provide ADMINISTRATOR with claims 35 and/or treatment-related data. Treatment-related data may be obtained from clinical or legacy systems in 36 the same manner that treatment-related data is gathered during claims processing and Provider 37 Assessment Reports.
Performance Outcome Measures. The Contract includes two (2) Performance Outcome Measures that will measure the Contractor’s performance related to the Housing Locators Services for homeless CalWORKs WtW families. These measures will measure the Contractor’s ability of placing homeless CalWORKs WtW families in permanent housing. Should there be a change in federal, State and/or County policies/regulations or the County determines the need for change, the County may amend these Outcome Measures via a contract amendment, as detailed in Section 8.7, Changes and Amendments of Terms. These measures are as follows: • For each SPA, Contractor shall maintain a minimum of 75 percent placements of the Quarterly Average Placement Rate for all eight SPAs. To determine the Quarterly Average Placement Rate, the County will add all eight (8) SPA's placements for the quarter, divide by the number of months in the quarter and divide by the number of SPAs. This performance outcome will be measured quarterly during the contract term. The first quarter will be for the months of August, September and October 2006. • Once the CalWORKs WtW families are placed in affordable housing, Contractor shall maintain 80 percent of the placed CalWORKs WtW families in affordable permanent housing for six
Performance Outcome Measures. The proposed Contract will include three (3) Performance Outcome Measures that will measure the Contractor’s performance related to the Housing Locator Consultant Services for GR Single Adults. Should there be a change in federal, State and/or County policies/regulations, the County may amend these Outcome Measures via a contract amendment, as detailed in Section 8.7, Changes and Amendments of Terms. These measures, as applied to housing locators consulting services are as follows: • Contractor shall maintain a complete and accurate landlord database that includes at minimum 100 monthly bona fide per Housing Locator Consultant, (i.e. true and verifiable addresses, not just rental information from newspaper classified advertisement; or mail-box flyers ads), accurate permanent housing listing ,and accurate rental housing units, to rent/lease to homeless GR Single Adults per SPA in Los Angeles County. • Contractor shall successfully respond within 48 hours on 95 percent of the County’s GRHCM Consultant Services inquiries, per month during the term of the contract. • The Housing Locator Consultants will be required to maintain a Monthly Activity Log, which will document day-to-day activities, e.g., contact with GRHCM, canvassing of affordable rental housing search, development and maintenance of the Excel Housing database, training and tools provided to GRHCM, etc.
Performance Outcome Measures. 31 1. CONTRACTOR shall maintain an ongoing performance outcomes monitoring program 32 using information in its provider database, Beneficiary satisfaction surveys, and documentation 33 completed by providers, including but not limited to PAR clinical forms. CONTRACTOR shall include 34 in the outcomes monitoring program items required or recommended by the DHCS, as communicated by 35 the ADMINISTRATOR and specified in the Reports Paragraph of this Exhibit A to the Agreement.
36 2. ADMINISTRATOR may identify contracted providers to be reviewed. CONTRACTOR 37 shall initiate review within thirty (30) calendar days of notification from ADMINISTRATOR and will 1 advise contracted providers of reason(s) for the review. CONTRACTOR shall adhere to its standard 2 treatment and/or site review audits as deemed necessary or will provide ADMINISTRATOR with claims 3 and/or treatment-related data. Treatment-related data may be obtained from clinical or legacy systems in 4 the same manner that treatment-related data is gathered during claims processing and Provider
Performance Outcome Measures. 4.1 The Contractor shall gather the following data elements and record them in an electronic system specified by OBH. Data shall be recorded within one week after any change in competency restoration status has occurred.
a. Date competency is raised by the court b. Date that jail screenings are completed (mental health, substance use, and suicide risk)
c. To effectively measure behavior modification and psychiatric stabilization involving participants in this program, Critical incidents to be reported to OBH include:
i. Incidents of Self Harm
ii. Completed Suicide
iii. Assault on Staff iiii. Assault on Inmate d. Date of jail mental health evaluation
Performance Outcome Measures. 14 1. CONTRACTOR shall achieve performance objectives, tracking and reporting Performance 15 Outcome Objective information in monthly programmatic reports, as appropriate. ADMINISTRATOR 16 recognizes that alterations may be necessary to the following services to meet the objectives, and,