Service Availability Guarantee. 9.1 DMB Data shall guarantee service availability on the DMB Data network between the Customer sites. The service shall be considered unavailable in the event of any unscheduled service outage.
Service Availability Guarantee. The DOD Service will be available for CUSTOMER use 24 hours a day, 365 days per year with a guarantee of not less than 98.5% uptime on a monthly basis excluding scheduled maintenance outages. In the event that COMPANY fails to achieve this uptime guarantee, COMPANY may be penalized for each hour less than guaranteed as a percentage of the CUSTOMER’s monthly service fee based on the number of hours in that month (720 hours in a 30 day month, etc.). Any penalty incurred by COMPANY will be applied as a credit toward future CUSTOMER DOD Service fees. Downtime due to Internet failure, failure of CUSTOMER’s local internet connection or CUSTOMER’s Internet Service Provider (ISP) connection service, failure of CUSTOMER’s computer hardware or software, scheduled maintenance, or Force Majeure, are llllll excluded from the service availability guarantee. The applicable DOD Service may be unavailable from time to time due to routine maintenance or upgrades, patches or in response to hardware, software, power, or communication failures, or other technical issues. COMPANY will use commercially reasonable efforts to minimize any service disruption. COMPANY will give advance notice for planned outages which are expected on a regular basis for maintenance, upgrades, etc. Downtime associated with planned outages is excluded from the service availability guarantee.
Service Availability Guarantee. Our commitment is to have the Services available 99.5% of the time and as set forth below. At your request, we will calculate the number of minutes the Service(s) were not available to you in a calendar month (“Service Unavailability"). Service Unavailability will not include unavailability continuing for an hour or less or any unavailability that you fail to report to us within five (5) days. Failure to meet the service level described in this Section will entitle you to receive a Tier 1 credit.
Service Availability Guarantee. 2.1 Service Availability Level REACH will use its reasonable efforts to ensure the Global Internet Access Service is available 99.999% of the time (Service Availability Guarantee).
Service Availability Guarantee. If availability falls below the guarantee trigger level, you can claim compensation as a credit against your annual rental charge for the affected service (see section 4). Availability percentage points below guarantee trigger level Compensation Payable percentage of annual rental charge (%) 0.5 5 1.0 10 1.5 15 2.0 20
Service Availability Guarantee. Lookout commits to provide 99.9% uptime with respect to the Feature Components (defined below) during each calendar month of the Subscription Period, excluding Excluded Downtime (“Service Availability”). Lookout shall calculate any service level downtime using Lookout's system logs, external monitoring points on the U.S. West Coast & U.S. East Coast, and other records. Lookout uses the following formula to calculate Service Availability: Total – Unplanned Outage – Excluded Downtime (Times) 100 ≥ 99.9% Total – Excluded Downtime
Service Availability Guarantee. Scope: The Network Operator shall ensure that the Palm Coast FiberNET remains available 99.999% of the time, for the services described in Section 1 of the Broadband Network Agreement. A 15 day “shakedown” period after initial installation of a fiber client is not covered by the Service Availability Guarantee to allow time for proper service adjustments and troubleshooting.
Service Availability Guarantee. Scope: The Network Operator shall ensure that the Palm Coast FiberNET remains available 99.999% of the time, for the services described in Section 1 of this SLA. A 15 day “shakedown” period after initial installation of a fiber client is not covered by the Service Availability Guarantee to allow time for proper service adjustments and troubleshooting. Each of these service levels is subject to the following performance and measurement limitations: (1) Customer must contact City’s IT&C’s Deparment to open a ticket and to request a service level remedy (credit); (2) the total amount credited may not exceed the applicable monthly recurring charge (MRC) for the affected Service and is the sole remedy for the Outage; (3) City’s service levels are provided for MetroEthernet services only; and (4) service level measurements will not include the following:
Service Availability Guarantee. South Central Media offers a service uptime guarantee for the Services of 99.9% ("Service Uptime") of available time. If South Central Media fails to maintain this level of service availability, You may contact South Central Media and request a one-time credit of 5% of Your monthly hosting fee from South Central Media for that month. The credit may be used only for the purchase of further products and services from South Central Media, and is exclusive of any applicable taxes. The credit does not apply to service interruptions caused by:
Service Availability Guarantee. The Availability Guarantee for On-Demand Compute shall vary for (i) Service without High Availability feature; and (ii) Service with High Availability feature, as follows:
