Service Availability Guarantee. 9.1 DMB Data shall guarantee service availability on the DMB Data network between the Customer sites. The service shall be considered unavailable in the event of any unscheduled service outage.
Service Availability Guarantee. The DOD Service will be available for Customer use 24 hours a day, 365 days per year with a guarantee of not less than 98.5% uptime on a monthly basis excluding scheduled maintenance outages. In the event that Xxxxxxxxx fails to achieve this uptime guarantee, Xxxxxxxxx may be penalized for each hour less than guaranteed as a percentage of the Customer’s monthly service fee based on the number of hours in that month (720 hours in a 30 day month, etc.). Any penalty incurred by Xxxxxxxxx will be applied as a credit toward future Customer DOD Service fees. Downtime due to Internet failure, failure of your local internet connection or your Internet Service Provider (ISP) connection service, failure of your computer
Service Availability Guarantee. The Availability Guarantee for On-Demand Compute shall vary for (i) Service without High Availability feature; and (ii) Service with High Availability feature, as follows:
(i) On-Demand Compute without High Availability Feature
(a) For Severity Level 1: < 99.5% 4 – 8 Hours 5% of MRC < 99.0% 8 – 15 Hours 10% of MRC < 98.0% 15 – 22 Hours 15% of MRC < 97.0% 22 – 24 Hours 20% of MRC
(b) For Severity Level 2:
(ii) On-Demand Compute with High Availability Feature
(a) For Severity Level 1: < 99.0% 8 – 15 Hours 15% of MRC < 98.0% 15 – 22 Hours 15% of MRC < 97.0% 22 – 24 Hours 20% of MRC
(b) For Severity Level 2:
Service Availability Guarantee. The Availability Guarantee for On-Demand Storage (ODS) is as follows:
(a) For Severity Level 1:
(b) For Severity Level 2: XcellHost's Hosting Professional Support (HPS) service offerings for Data Centre customers includes Operating Systems Management, Database Management, Managed Security Services, Network Management Services, Mail Management Services, Backup and Disaster Recovery Services and Technical Support Services. This Hosting Professional Support Services (HPS) is applicable only to Service Order Forms for Data Centre- Managed Services which have been subscribed by Customer and accepted by XcellHost in accordance with, and subject to the Terms and Conditions for Delivery of Services.
Service Availability Guarantee. If availability falls below the guarantee trigger level, you can claim compensation as a credit against your annual rental charge for the affected service (see section 4). Availability percentage points below guarantee trigger level Compensation Payable percentage of annual rental charge (%) 0.5 5 1.0 10 1.5 15 2.0 20
Service Availability Guarantee. Lookout commits to provide 99.9% uptime with respect to the Feature Components (defined below) during each calendar month of the Subscription Period, excluding Excluded Downtime (“Service Availability”). Lookout shall calculate any service level downtime using Lookout's system logs, external monitoring points on the U.S. West Coast & U.S. East Coast, and other records. Lookout uses the following formula to calculate Service Availability:
Service Availability Guarantee. This Service Level Agreement (“SLA”), which includes service availability guarantee and compensation, is only applicable to Zenlayer Global SD-WAN PoP to PoP service.
(a) For Private Connect - Single Unprotected Virtual Backbone Circuit, Zenlayer shall maintain a monthly availability for Service of 99.50%, or approximately no more than 219 minutes downtime in one (1) calendar month. 对于专线-单线不带保护，Zenlayer应保持每月服务可用性为99.50％，或在一个自然月内大约不超过219分钟的停机时间。
(b) For Private Connect - Single Protected Virtual Backbone Circuit and Cloud Router Service, Zenlayer shall maintain a monthly availability for Service of 99.90%, or approximately no more than 44 minutes downtime in one (1) calendar month. 对于专线-单线带保护和Cloud Router业务，Zenlayer应保持每月服务可用性为99.90％，或在一个自然月内大约不超过44分钟的停机时间。
(c) For Private Connect - Dual Unprotected Virtual Backbone Circuit, Zenlayer shall maintain a monthly availability for Service of 99.90%, or approximately no more than 44 minutes downtime in one (1) calendar month. 对于专线-双线不带保护，Zenlayer应保持服务的每月可用性为99.90％，或在一个自然月内大约不超过44分钟的停机时间。
(d) For Private Connect - Dual Protected Virtual Backbone Circuit, Zenlayer shall maintain a monthly availability for Service of 99.95%, or approximately no more than 22 minutes downtime in one (1) calendar month. 对于专线-双线带保护，Zenlayer应保持服务的每月可用性为99.95％，或在一个自然月内大约不超过22分钟的停机时间。 Note：Dual Virtual Backbone Circuit shall mean connecting to different virtual circuits via dual Zenlayer device ports. 备注：双线专线方案是指通过接入Zenlayer两个不同的设备端口连接到两条不同的虚拟专线。
Service Availability Guarantee. Scope: The Network Operator shall ensure that the Palm Coast FiberNET remains available 99.999% of the time, for the services described in Section 1 of the Broadband Network Agreement. A 15 day “shakedown” period after initial installation of a fiber client is not covered by the Service Availability Guarantee to allow time for proper service adjustments and troubleshooting.
Service Availability Guarantee. South Central Media offers a service uptime guarantee for the Services of 99.9% ("Service Uptime") of available time. If South Central Media fails to maintain this level of service availability, You may contact South Central Media and request a one-time credit of 5% of Your monthly hosting fee from South Central Media for that month. The credit may be used only for the purchase of further products and services from South Central Media, and is exclusive of any applicable taxes. The credit does not apply to service interruptions caused by:
Service Availability Guarantee. Our commitment is to have the Services available 99.5% of the time and as set forth below. At your request, we will calculate the number of minutes the Service(s) were not available to you in a calendar month (“Service Unavailability"). Service Unavailability will not include unavailability continuing for an hour or less or any unavailability that you fail to report to us within five (5) days. Failure to meet the service level described in this Section will entitle you to receive a Tier 1 credit.
