Service Desk Support Sample Clauses

Service Desk Support. 2.2.1 Service Desk Support is only provided for Goods detailed on the Order Form.
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Service Desk Support. 11.1 The Service Desk for all services shall be available from 0800 to 1800 Monday to Friday, excluding bank holidays in Scotland, within the meaning of the Banking and Financial Dealings Act 1971. The service desk support must include a freephone telephone based technical support, web chat and email.
Sample 1
Service Desk Support. 1.1 Subject to fair usage, there are no restrictions on the number of Service Requests that the named End Users can raise with TMB’s service desk. TMB’s Service Desk provides support, the prompt resolution of Issues and assistance in the use of the Managed Equipment, including the following:
Sample 1
Service Desk Support. A support resource available to troubleshoot problems or provide guidance to the customer in relation to the organization’s PLM System.
Sample 1
Service Desk Support. Description Client support provided to contact the service provider and gain access to all services. It acts as a single point of contact between the service provider and clients. Service requests are tracked, monitored and managed to ensure consistent and reliable service. Delivery Scope All clients Component Scope All components Standard Service Features Client assistance Monday to Friday, 8:00 – 5:00 Emergency after-hours support is available outside of normal business hours Service Hours Available Monday to Friday, 8:00 – 5:00, excepting government holidays Service Initiation Local Yellowknife Phone: 1-867- Toll Free: 1- Email: @ Fax: 1- Service Support Updates on service desk tickets can be obtained by contacting the service desk through the channels listed above. Service Resolution Services requests through the Service Desk are considered resolved when the ticket issued is closed. Wait Time Wait time depends on the service requested.
Sample 1
Service Desk Support. First point of contact On-the-spot resolution of non-complex incidents Assess more complex issues and escalate appropriately Schedule on-site visits and periodic Customer Review Meetings Customer Support Engineers On-site attendance Resolution of basic on-site issues and escalation of complex issues First line support to Customer Change Management, Problem Management, Implementation and Quality Assurance (CPIQ) Team Engineers Resolution of complex issues Management of Customer projects Management of ‘IT change’ on behalf of Customers Quality assurance Account Manager Organise and chair periodic Customer Review Meetings Monitor KPI service levels, explain unders/overs and project manage plans to resolve ongoing issues First point of reference for on-going Customer concerns Other roles Finance - for invoicing and pricing Procurement – for hardware/software quotations HR – for Health and Safety and Enhanced DBS questions Curriculum Support and Safeguarding Officer Compliance Officer (GDPR & ISO)
Sample 1

Related to Service Desk Support

  • Service Support In accordance with an agreed upon Statement of Work and SLA, the Services may include Service Provider’s standard customer support services (the "Support Services") in accordance with the Service Provider’s service support schedule then in effect, available at xxxx://xxxxxxxxxxxxx.xxx/msa (or a successor website address) or as otherwise set out in the applicable Statement of Work or SLA (the "Support Schedule"). Service Provider may amend the Support Schedule from time to time in its sole discretion. Customer may purchase enhanced support services (“Expertise on Demand”) separately at Service Provider’s then current rates, or as otherwise agreed upon in respect of such Expertise on Demand services.

  • Customer Service Support During the Term of this Agreement, VNDS will provide reasonable telephone and e-mail customer service support to Registrar, not Registered Name Holder or prospective customers of Registrar, for nontechnical issues solely relating to the System and its operation. VNDS will provide Registrar with a telephone number and e-mail address for such support during implementation of the Supported Protocol, APIs and Software. First-level telephone support will be available on a 7-day/24-hour basis. VNDS will provide a web-based customer service capability in the future and such web-based support will become the primary method of customer service support to Registrar at such time.

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • Service Description The Parties will provide Common Channel Signaling (CCS) to one another via Signaling System 7 (SS7) network interconnection, where and as available, in the manner specified in FCC Order 95-187, in conjunction with all traffic exchange trunk groups. SS7 signaling and transport services shall be provided by GTE in accordance with the terms and conditions of this Section 9 of this Article. The Parties will cooperate on the exchange of all appropriate SS7 messages for local and intraLATA call set-up signaling, including ISDN User Part (ISUP) and Transaction Capabilities Application Part (TCAP) messages to facilitate full interoperability of all CLASS Features and functions between their respective networks. Any other SS7 message services to be provided using TCAP messages (such as data base queries) will be jointly negotiated and agreed upon.

  • Technical Support Services 2.1 The strategic consulting services (the "Services"): Party A engages Party B to provide to Party A the strategic consulting services specified in Exhibit 1 attached hereto ("Exhibit 1") from the execution date of this Agreement.

  • Software Support Services 6.1 The Software Support Services shall comprise:

  • SERVICE DELIVERABLES You will receive service on the Covered Product as described below: Carry-In: Unless otherwise provided in this Agreement, the Covered Product must be shipped or delivered and retrieved by You at Our authorized service center during normal business hours. In-Home/On-Site: Service will be performed in Your home or on-site as indicated on the Declarations Page of this Agreement, or on Your sales receipt or invoice provided You have fulfilled the following requirements: (1) provide Our authorized technician with accessibility to the Covered Product; (2) provide a non-threatening and safe environment for Our authorized technician; and (3) an adult over the age of 18 must be present for the period of time Our authorized technician is scheduled to provide service and while Our authorized technician is on Your property servicing the Covered Product. In-Home Service will be provided by Our authorized service provider during regular business hours, local time, Monday through Friday, except holidays. Our authorized service center may opt to remove the Covered Product to perform service in-shop. The Covered Product will be returned upon completion. Additional time and mileage charges for in-home repairs outside of twenty-five (25) contiguous land miles or the normal service radius of Our authorized service center are not covered by this Agreement, and are Your responsibility.

  • Maintenance and Support Services As long as you are not using the Help Desk as a substitute for our training services on the Tyler Software, and you timely pay your maintenance and support fees, we will, consistent with our then-current Support Call Process:

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