SERVICE PERFORMANCE REVIEW. 4.1 As required by the Customer, the Supplier and Customer shall review the performance against required Service Levels specified in the Letter of Appointment (including Appendices) and, where applicable, the outcomes of the PAR at a reasonable time to be agreed. These reviews shall, unless otherwise agreed:
SERVICE PERFORMANCE REVIEW. Client and Greenway shall also meet, as determined by the parties, to discuss and assess the delivery of Professional Services. In the event Client notifies Greenway that the delivery of Professional Services, as reasonably determined by Client, does not substantially conform to any requirements or other standards set forth in a Statement of Work; Client shall provide written notice (in reasonable detail) to Greenway of such non-conformance. Greenway shall then review such notice and the parties shall meet to discuss a mutually agreeable resolution to such issue. Greenway shall use reasonable efforts to perform the Professional Services to accomplish the task that has been impacted by the non-conformance. Such performance shall by at Greenway’s expense unless the non-conformance is due to Client’s error, omission or failure to provide requested input or assistance.
SERVICE PERFORMANCE REVIEW. 9.1. The Parties shall, as frequently as notified by Land Bank to the Contractor, conduct a joint review of the Services in order to measure the performance of the Contractor.
SERVICE PERFORMANCE REVIEW. 9.1. The parties shall conduct a quarterly review of the Farmer Services rendered by the Farmer and of the performance of the Farmer in terms of this agreement, from which review LSW shall be entitled to impose additional service level standards and requirements on the Farmer in respect of the Farmer Services which shall be deemed to be incorporated herein on the giving by LSW of written notice to the Farmer to such effect.
SERVICE PERFORMANCE REVIEW. Service performance will be formally reviewed at least once per term by ATSS and school representatives. In the event of below standard service performance, corrective action plans will be discussed, agreed and monitored by ATSS and school representatives. Major demands on ATSS arising from unforeseen disasters cannot be met without having a significant impact on the overall quality of ATSS/BITC services. Such disasters may include theft, fire, flood or other acts of God. Subject to any necessary additional funding being made available, ATSS/BITC will respond with appropriate urgency to such events but cannot be bound to sustain the overall quality of services under such circumstances. Such occurrences will be identified as part of the service review.
SERVICE PERFORMANCE REVIEW. 9.1. The parties shall conduct a quarterly review of the Xxxxxx Services rendered by the Xxxxxx and of the performance of the Xxxxxx in terms of this agreement, from which review LSW shall be entitled to impose additional service level standards and requirements on the Xxxxxx in respect of the Xxxxxx Services which shall be deemed to be incorporated herein on the giving by LSW of written notice to the Xxxxxx to such effect.
SERVICE PERFORMANCE REVIEW. Service performance will be formally reviewed once per term initially by BITC and school representatives. Changes to the frequency of reviews may be agreed by both parties. In the event of below standard service performance, corrective action plans will be discussed, agreed and monitored by BITC and school representatives. Major demands on BITC arising from unforeseen disasters cannot be met without having a significant impact on the overall quality of BITC services. Such disasters may include theft, fire, flood or other acts of God. Subject to any necessary additional funding being made available, BITC will respond with appropriate urgency to such events but cannot be bound to sustain the overall quality of services under such circumstances. Such occurrences will be identified as part of the service review. 8 SERVICE HOURS Normal working hours for BITC staff will be: 08:00 – 17:00 Monday – Thursday
SERVICE PERFORMANCE REVIEW. Supplier will conduct [**] service performance review sessions. Attendees will include key contacts from AT&T and Supplier. During this review Supplier will present the following information: • [**] Service Level Agreement (SLA) performance statistics • Year-to-date SLA performance • Historical trending of the SLA metrics and benchmarks • Performance and process improvement plans • Status of project improvement plans from previous [**] • Status on strategic projects and programs (planned, just completed, or in progress) • Current challenges to service delivery • Recommendations for the next [**] Proprietary Information The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their Affiliates and their third party representatives, except under written Agreement by the contracting Parties. Agreement Number 02026713.S.234 • Status of business and technical strategic initiatives • Balanced Scorecard results as applicable • [**] financial results • Issue escalations • Proposed changes to the agreement, as required Reporting Supplier will provide service reports via an online delivery mechanism that is approved by AT&T. This mechanism will serve as the cornerstone of reporting, feedback, and action. The reports will blend input from the Supplier, direct feedback from AT&T through client surveys and automated measurements to create a management-level view of the Supplier’s performance. General Service Conditions Report shall be inclusive of all SLAs and KPIs for which the Supplier is responsible, as defined in addendum A.
SERVICE PERFORMANCE REVIEW. The Parties shall review the outcomes of the PAR at a reasonable time to be agreed. These reviews shall, unless otherwise agreed,: take place within one (1) week of the reports being issued by the Supplier take place at such location and time (within normal business hours) as the Customer shall reasonably require unless otherwise agreed in advance be attended by the Supplier's Representative and the Customer's Representative be fully minuted by the Supplier (unless otherwise agreed). The prepared minutes will be circulated by the Supplier to all attendees at the relevant meeting and also to the Customer's Representative and any other recipients agreed at the relevant meeting within five (5) Working Days from the meeting and will be agreed and signed by both the Supplier's Representative and the Customer's Representative within ten (10) Working Days from the date of the meeting. Annex A
SERVICE PERFORMANCE REVIEW
