SERVICE PERFORMANCE REVIEW. 4.1 As required by the Customer, the Supplier and Customer shall review the performance against required Service Levels specified in the Letter of Appointment (including Appendices) and, where applicable, the outcomes of the PAR at a reasonable time to be agreed. These reviews shall, unless otherwise agreed:
4.1.1 take place at such location and time (within normal business hours) as the Customer shall reasonably require unless otherwise agreed in advance
4.1.2 be attended by the Supplier's Representative and the Customer's Representative
4.1.3 be fully minuted by the Supplier (unless otherwise agreed). The prepared minutes will be circulated by the Supplier to all attendees at the relevant meeting and also to the Customer's Representative and any other recipients agreed at the relevant meeting within five (5) Working Days from the meeting and will be agreed and signed by both the Supplier's Representative and the Customer's Representative within ten (10) Working Days from the date of the meeting. Name of Customer Name of Project/Assignment Supplier Reference (if any) Customer Reference (if any) Date of completion of Service (or other milestone if applicable) Date PAR signed off Signed off for Supplier by Signed off for Customer by consultancyONE Lot used Each part of the Post Assignment Review (PAR) will be scored and the scores agreed between the Supplier and Customer. The scoring scheme below shall be used. Where no scores can be agreed, the overall Service shall be rated at the lowest score attributed by either the Customer or the Supplier. 0 Unsatisfactory No scoring criteria met 1 Poor Few scoring criteria met 2 Satisfactory Most scoring criteria met - satisfactory with some weaknesses 3 Good All scoring criteria met - satisfactory with some strengths 4 Very Good All scoring criteria met & some examples of best practice outcomes 5 Excellent All scoring criteria exceeded - all demonstrate best practice outcomes Total Supplier Score Achieved (from Part 4) Maximum Supplier Score Available 95 38 Total Customer Score Achieved (from Part 5) Maximum Customer Score Available 95 Total Combined Score() Achieved Total Combined Score Available 190 Category Performance Measure Scoring Criteria Score (0-5)
1. 1.1 Supplier did have The consultant(s) has/have a good knowledge of Requirement the necessary the Customer and subject - Customer understanding and expectations of Supplier expertise are met expertise to meet Customer expectations. 1.2 Supplier's Proposal in...
SERVICE PERFORMANCE REVIEW. 4.1 As required by the Customer, the Supplier and Customer shall review the performance against required Service Levels specified in the Letter of Appointment (including Appendices) and, where applicable, the outcomes of the PAR at a reasonable time to be agreed. These reviews shall, unless otherwise agreed:
4.1.1 take place at such location and time (within normal business hours) as the Customer shall reasonably require unless otherwise agreed in advance
4.1.2 be attended by the Supplier's Representative and the Customer's Representative
4.1.3 be fully minuted by the Supplier (unless otherwise agreed). The prepared minutes will be circulated by the Supplier to all attendees at the relevant meeting and also to the Customer's Representative and any other recipients agreed at the relevant meeting within five (5) Working Days from the meeting and will be agreed and signed by both the Supplier's Representative and the Customer's Representative within ten (10) Working Days from the date of the meeting.
SERVICE PERFORMANCE REVIEW. Client and Greenway shall also meet, as determined by the parties, to discuss and assess the delivery of Professional Services. In the event Client notifies Greenway that the delivery of Professional Services, as reasonably determined by Client, does not substantially conform to any requirements or other standards set forth in a Statement of Work; Client shall provide written notice (in reasonable detail) to Greenway of such non-conformance. Greenway shall then review such notice and the parties shall meet to discuss a mutually agreeable resolution to such issue. Greenway shall use reasonable efforts to perform the Professional Services to accomplish the task that has been impacted by the non-conformance. Such performance shall by at Greenway’s expense unless the non-conformance is due to Client’s error, omission or failure to provide requested input or assistance.
SERVICE PERFORMANCE REVIEW. 9.1. The Parties shall, as frequently as notified by Land Bank to the Contractor, conduct a joint review of the Services in order to measure the performance of the Contractor.
9.2. In conducting the review, the Contractor undertakes to render such co-operation to Land Bank as may be required in order for Land Bank to conduct the review.
9.3. Without prejudice to any of Land Bank’s rights in terms of clause 22 below, the Parties shall record any failure by the Contractor in its performance of the Services and will agree on the:
9.3.1. actions that must be implemented to improve or rectify the performance;
9.3.2. time period within which; and
9.3.3. by whom, such actions must be implemented.
9.4. A failure by the Contractor to implement the actions referred to in clause 9.2 and 9.3 by the dates agreed by the Parties shall constitute a breach of this Agreement for the purposes of clause 22.1.
SERVICE PERFORMANCE REVIEW. Service performance will be formally reviewed at least once per term by ATSS and school representatives. In the event of below standard service performance, corrective action plans will be discussed, agreed and monitored by ATSS and school representatives. Major demands on ATSS arising from unforeseen disasters cannot be met without having a significant impact on the overall quality of ATSS/BITC services. Such disasters may include theft, fire, flood or other acts of God. Subject to any necessary additional funding being made available, ATSS/BITC will respond with appropriate urgency to such events but cannot be bound to sustain the overall quality of services under such circumstances. Such occurrences will be identified as part of the service review.
SERVICE PERFORMANCE REVIEW. 9.1. The parties shall conduct a quarterly review of the Farmer Services rendered by the Farmer and of the performance of the Farmer in terms of this agreement, from which review LSW shall be entitled to impose additional service level standards and requirements on the Farmer in respect of the Farmer Services which shall be deemed to be incorporated herein on the giving by LSW of written notice to the Farmer to such effect.
SERVICE PERFORMANCE REVIEW. Service performance will be formally reviewed once per term initially by BITC and school representatives. Changes to the frequency of reviews may be agreed by both parties. In the event of below standard service performance, corrective action plans will be discussed, agreed and monitored by BITC and school representatives. Major demands on BITC arising from unforeseen disasters cannot be met without having a significant impact on the overall quality of BITC services. Such disasters may include theft, fire, flood or other acts of God. Subject to any necessary additional funding being made available, BITC will respond with appropriate urgency to such events but cannot be bound to sustain the overall quality of services under such circumstances. Such occurrences will be identified as part of the service review. Normal working hours for BITC staff will be: 08:00 – 17:00 Monday – Thursday
SERVICE PERFORMANCE REVIEW. Supplier will conduct [**] service performance review sessions. Attendees will include key contacts from AT&T and Supplier. During this review Supplier will present the following information: • [**] Service Level Agreement (SLA) performance statistics • Year-to-date SLA performance • Historical trending of the SLA metrics and benchmarks • Performance and process improvement plans • Status of project improvement plans from previous [**] • Status on strategic projects and programs (planned, just completed, or in progress) • Current challenges to service delivery • Recommendations for the next [**] • Status of business and technical strategic initiatives • Balanced Scorecard results as applicable • [**] financial results • Issue escalations • Proposed changes to the agreement, as required Supplier will provide service reports via an online delivery mechanism that is approved by AT&T. This mechanism will serve as the cornerstone of reporting, feedback, and action. The reports will blend input from the Supplier, direct feedback from AT&T through client surveys and automated measurements to create a management-level view of the Supplier’s performance. Report shall be inclusive of all SLAs and KPIs for which the Supplier is responsible, as defined in addendum A.
SERVICE PERFORMANCE REVIEW. The Parties shall review the outcomes of the PAR at a reasonable time to be agreed. These reviews shall, unless otherwise agreed,: take place within one (1) week of the reports being issued by the Supplier take place at such location and time (within normal business hours) as the Customer shall reasonably require unless otherwise agreed in advance be attended by the Supplier's Representative and the Customer's Representative be fully minuted by the Supplier (unless otherwise agreed). The prepared minutes will be circulated by the Supplier to all attendees at the relevant meeting and also to the Customer's Representative and any other recipients agreed at the relevant meeting within five (5) Working Days from the meeting and will be agreed and signed by both the Supplier's Representative and the Customer's Representative within ten (10) Working Days from the date of the meeting.
SERVICE PERFORMANCE REVIEW. As required by the Customer, the Supplier and Customer shall review the performance against required Service Levels specified in the Letter of Appointment (including Appendices) and, where applicable, the outcomes of the PAR at a reasonable time to be agreed. These reviews shall, unless otherwise agreed:
