Support and Availability. During a Subscription Term, Snowflake will provide Customer the level of support for the Service specified in the applicable Order Form, in accordance with the Support Policy.
Support and Availability. 5.1 The Licensor will provide and maintain help files and other appropriate user documentation in relation to the Licensed Materials.
5.2 The Licensor will use reasonable endeavours to assist the Licensee with the implementation of and use of the Licensed Materials. The Licensor will use reasonable endeavours to make its personnel available by email, phone or fax for feedback, problem-solving, or general questions. The Licensor shall not provide any on site installation in respect of the Licensed Materials or relevant software. The Licensed Materials will make use of standard internet protocols, interfaces and functions, including Help Files.
5.3 The Licensor shall use reasonable efforts to make the Licensed Materials available on a continuous seven (7) days a week basis with an average of at least 98% up-time per month. The allowable down-time includes periodic unavailability due to maintenance of the server(s), the installation or testing of software, the loading of additional Licensed Materials as they become available, and downtime related to the failure of equipment or services outside the control of the Licensor, including but not limited to public or private telecommunications services or internet nodes or facilities. The down-time also allows for periodic server migrations, updating resources and relevant technologies, as necessary to improve the service consistent with overall standards in the on-line information provision industry. The majority of updates will not involve any server down-time. The allowable down-time does not include any unavailability which occurs due to a Force Majeure event (see section 19.1).
5.4 The Licensor shall provide appropriate advance notice in the event of scheduled maintenance which involves any significant amount of server down-time and the Licensor shall perform scheduled down-time at a time to minimise inconvenience to the Licensee. The Licensor shall provide appropriate notification in the event of unscheduled downtime where possible.
Support and Availability. During a Subscription Term, Neo4j will provide Subscriber the level of support and availability for the Service specified in the applicable Order Form, in accordance with the Neo4j Aura Enterprise Support Terms (available at xxxxx://xxx0x.xxx/terms/support-terms/aura) and Neo4j Aura Enterprise Service Level Agreement (available at xxxxx://xxx0x.xxx/terms/sla/aura201101/).
Support and Availability. 5.1 Support
(1) In addition to the support services listed below, the basic functions of KIS.MANAGER are monitored on a weekly basis and maintenance work is carried out on a regular basis within the service hours.
(2) The goal of the support is to process and solve support requests (tickets). The support includes problems of technical operation, handling, configuration, fault analysis and troubleshooting in the environment of KIS.MANAGER.
(3) Depending on the license level, system support includes e-mail and telephone support (see Table 1 in section 3 "License levels" above).
(4) The response times depend on the license level chosen by the Customer.
(5) The support includes assistance services regarding the necessary functions for the use of KIS.MANAGER. Against payment, this support may include the following support services, which may still be negotiated in individual cases (further details are regulated in the respective order documents): - Documentation of the results to optimize the system components; - Support services outside the regular service hours; - Training and set-up services;
(6) The systems/machines or controls themselves as well as the IT infrastructure itself are not covered by these support services. Support in this regard is the responsibility of the respective manufacturer or operator of the systems.
(7) The services of the provider may also be rendered by vicarious agents.
Support and Availability. 6.1. Social Sentinel shall provide its standard support for the Products (which may include email, direct messaging, and/or telephone support) to Client during normal business hours, Eastern Time, at no additional charge. Social Sentinel shall provide such support only to Client and Users. Any support requested above Social Sentinel's standard email and telephone support will be provided at Social Sentinel's current hourly rates, in Social Sentinel's sole discretion.
6.2. Social Sentinel shall use commercially reasonable efforts to make the Products available twenty-four
Support and Availability. You will be provided the level of Support for the Snowflake Service specified in the applicable Order Form, in accordance with the Support Policy. All requests for support will be directed to Snowflake and Reseller should not have access to Your Account and/or Customer Data. Should You grant Reseller access to Your Account or any Customer Data, You hereby consent to such access by Reseller. Notwithstanding anything to the contrary in the Support Policy, it is not an agreement between You and Snowflake or any of Snowflake’s Affiliates. Any rights You have thereunder must be enforced through the Reseller in accordance with Section 1 (Scope) above. For clarity, all references in the Support Policy to “the applicable written subscription agreement between Snowflake and Customer for the Service” shall mean the Agreement as defined above.
Support and Availability. 11.1 Support: For support related to FSB or the Service, in case of errors or questions related to the Service, or to report an unauthorized transaction, please contact us by calling 000-000-XXXX (8722), 800-531- 8722, (TTY:711/TRS) or #8722 on a mobile device, or, go to the USAA Mobile App or xxxx.xxx for assistance.
11.2 Availability: Subject to the terms of this TOS, the Service is generally available 24 hours a day, seven days a week with the exception of outages for maintenance and circumstances beyond our control or the control of Zelle®. The availability and functionality of the Service, or any part thereof, depends on various factors and elements, including software, hardware and communication networks that are at least partially provided by third parties. These factors are not fault-free.
Support and Availability. 10.1 Xxxxxx will provide a reasonable level of support to the User as regards questions about the use and management of the Services and any associated technical problems. The helpdesk's opening hours and contact channels are listed on the Website.
Support and Availability. 12.1 Support: For support related to USAA, the Service, disputes related to the Service, or to report an unauthorized transaction, please call 000-000-XXXX (8722) for assistance.
12.2 Availability: Subject to the terms of this TOS, the Service is generally available 24 hours a day, seven days a week with the exception of outages for maintenance and circumstances beyond our or Xxxxx’x control. The availability and functionality of the Service, or any part thereof, depends on various factors and elements, including software, hardware and communication networks that are at least partially provided by third parties. These factors are not fault-free. Neither USAA nor Zelle warrants or guarantees that the Service will operate without disruption, errors or interruptions, or that it will be accessible or available at all times. We may terminate or suspend the Service, or terminate, suspend, or limit your access to the Service, at any time for any reason without prior notice to you.
Support and Availability. 14.1 We may provide support to you during business hours as set out on the Site. If you require technical support, please contact us using the appropriate methods on the Site. We will endeavour to respond to a support request within 24 hours.
14.2 Whilst we intend that access to SKUlibrary via the Site should be available on a full-time basis, it is possible that the Site is unavailable due to maintenance or other development activity.
14.3 Expected downtime maintenance to SKUlibrary will be restricted to outside of working hours of 7:00 am-8:00 pm of your local area (Working Hours) unless in emergencies.
14.4 We will endeavour to advise you of major planned outages during Working Hours 48 hours prior to the event.
