WARRANTY AND MAINTENANCE SERVICES. At any time during the Warranty Period or MCP, as applicable, Supplier shall provide the following warranty or maintenance services (including unlimited telephonic support and all necessary travel and labor) to maintain the Solution in accordance with the Requirements. During the Warranty Period, Supplier shall perform these services without additional charge to VDSS. During the Maintenance Coverage Period, charges will be in accordance with the terms of this section and Exhibit B. Known Defects Supplier shall promptly notify VDSS in writing of any defects or malfunctions in the Solution or Documentation of which it learns from any source. Within two (2) calendar days of Supplier's knowledge of any defects or malfunctions, Supplier shall correct the defects or malfunctions, or provide a work around until corrected, and provide VDSS with corrected copies of same. New Releases No later than the first day of general release, Supplier shall provide to VDSS copies of the Software and Documentation revised to reflect any enhancements, including all new releases, upgrades, and access modes, to the Software made by Supplier, including, without limitation, modifications to the Software which can increase the speed, efficiency or base of operation of the Software or add additional capabilities to or otherwise improve the functionality of the Software.
WARRANTY AND MAINTENANCE SERVICES. (a) During the Warranty Period, if warranty work is necessary, Vendor will, at its option (i) repair the System in place or (ii) accept return of components of the System for repair or replacement. Such repair or replacement, including both parts and labor, will be at Vendor’s expense. Repair and replacement parts may be new or like new.
(b) Upon the expiration of the Warranty Period and pursuant to the terms and conditions of this Agreement, Vendor will provide Maintenance. Maintenance service for hardware shall consist of furnishing all parts and labor necessary to maintain the System in good operating condition as a result of Buyer's normal use. Repair and replacement parts may be new or like new. Maintenance service for software will include provision of all maintenance releases and patches, which are issued at no cost by the manufacturer to correct problems which Buyer has encountered in the performance of the software.
(c) During the Warranty Period and any subsequent maintenance term Vendor shall be liable for any physical damage it causes to the System. This liability is limited to repair of the System or component thereof, or if the System or component cannot be repaired, replacement with a comparable System or component in accordance with Section 10(a) above.
(d) During the Warranty Period and any subsequent maintenance term, Vendor will respond remotely or on-site as may be necessary to requests to perform service for a service affecting outage of the System (Emergency Service) within two (2) hours of receipt of notice from Buyer requesting such service without regard to time of day or day of the week.
(e) Vendor will respond to requests to perform non-emergency service within twenty-four (24) hours of the receipt of the request, except when the request for such service is made on or the day before a weekend day or a Vendor holiday, in which case Vendor will respond by the next business day.
(f) Vendor's failure to perform the warranty and maintenance services set forth in this Section 10 in a timely manner shall be deemed a material breach under this Agreement.
WARRANTY AND MAINTENANCE SERVICES. At any time during the Warranty Period or MCP, as applicable, Supplier shall provide the following warranty or maintenance services (including unlimited telephonic support and all necessary travel and labor) to maintain the Solution in accordance with the Requirements. During the Warranty Period, Supplier shall perform these services without additional charge to VDOT. During the Maintenance Coverage Period, charges will be in accordance with the terms of this section and Exhibit B.
WARRANTY AND MAINTENANCE SERVICES.
A. Known Defects
B. New Releases
C. Coverage
D. Service Levels
i) Priority 1 (system down) within six (6) hours;
ii) Priority 2 (certain processing interrupted or malfunctioning but system able to process) within twenty four (24) hours;
iii) Priority 3 (minor intermittent malfunctioning, system able to process data) within three (3) days. The level of severity (e.g., 1, 2, 3), shall be defined by the Authorized User.
WARRANTY AND MAINTENANCE SERVICES. At any time during the Warranty or Maintenance Period, as applicable, Supplier shall provide the following warranty or maintenance services (including unlimited telephonic support and all necessary travel and labor) to maintain the Solution in accordance with the Requirements. During the Warranty Period, such services shall be performed without additional charge to any Authorized User. During the Maintenance Period, charges shall be in accordance with this Section and Exhibit B.
WARRANTY AND MAINTENANCE SERVICES.
A. Known Defects
B. Coverage
C. Service Levels and Remedies
D. Software Evolution
E. Escalation Procedures
WARRANTY AND MAINTENANCE SERVICES. Upon designation as an Approved Service Center, Distributor agrees to provide warranty service for Texas Turbine’s products, to maintain an inventory of commonly requested spare parts, and to provide maintenance services for customers who have purchased the conversion kit. Distributor agrees to allow personnel from Texas Turbine access to its facilities to inspect and ascertain compliance with requirements for the maintenance services provided to purchasers of the conversion kits. Texas Turbine reserves the right to terminate the designation of any company as an Approved Service Center if the inspection is not allowed or if the maintenance services provided by Distributor do not meet the standards required by Texas Turbine or any applicable governmental agency.
WARRANTY AND MAINTENANCE SERVICES. Supplier shall provide Warranty and Maintenance Services ("Maintenance Services") at no charge during the applicable Warranty Period. Such services shall be performed to the complete satisfaction of Company, shall be performed in accordance with generally accepted industry standards and shall be in accordance with such requirements or restrictions as may be lawfully imposed by governmental authority. Ongoing technical support shall be available on a **************************************************** *****************. Supplier will keep on file with Company's Technical Representative and Company's Agreement Representative, a list of specified personnel with current work, fax and automated pager system numbers who will be available for immediate contact in emergency or service impairing situations. CONFIDENTIAL MATERIAL OMITTED AND FILED SEPARATELY WITH THE COMMISION. ASTERISKS DENOTE SUCH OMISSIONS.
WARRANTY AND MAINTENANCE SERVICES. At any time during the Warranty Period or MCP, as applicable, Supplier shall provide the following warranty or maintenance services (including unlimited telephonic support and all necessary travel and labor) to maintain the Solution in accordance with the Requirements.
WARRANTY AND MAINTENANCE SERVICES. Supplier shall provide the following warranty or maintenance services (including unlimited telephonic support and all necessary travel and labor) to maintain the Solution in accordance with the Requirements. Supplier shall perform these services without additional charge to OAG. Known Defects Supplier shall promptly notify OAG in writing of any defects or malfunctions in the Solution or Documentation of which it learns from any source. Within XX (XX) calendar days of Supplier's knowledge of any defects or malfunctions, Supplier shall correct the defects or malfunctions, or provide a work around until corrected, and provide OAG with corrected copies of same. New Releases No later than the first day of general release, Supplier shall provide to OAG copies of the Software and Documentation revised to reflect any enhancements, including all new releases, upgrades, and access modes, to the Software made by Supplier, including, without limitation, modifications to the Software which can increase the speed, efficiency or base of operation of the Software or add additional capabilities to or otherwise improve the functionality of the Software.
