Complaint Record Sample Clauses

Complaint Record. An employee may attach a written statement to any material to be placed in his/her personnel file under the provisions of this Article. Any action taken by the District as a result of a complaint shall be for just cause and may be appealed through the Grievance Procedure.
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Complaint Record. Four environmental complaints (4 in March 2012) regarding the construction noise and water quality were recorded during the reporting period. The first complaint was received by ICC on 8 Mar 12 regarding mud drop from the site on the carriageway in Tuen Mun Road (Tsuen Wan Bound) near Pui To Road. As confirmed by the Contractor and Supervising Officer’s Representative, the complaint was related to mud drop from the site to the carriageway on 8 Mar 12. Immediate investigation has been conducted by Contractors. It was found that the mud in Tuen Mun Road (Tsuen Wan Bound) near Pui To Road was dropped on the carriageway due to vehicles leaving from site with insufficient wheel washing time. Actions have been taken by the contractors. Xxx drops has been cleared immediately following the complaint. All vehicles’ bodies and wheels are ensured to be cleaned of muds before leaving the site. Weekly site inspections by ET on 15 Mar and 22 Mar 22 revealed that the site condition was satisfactory and no muddy trail was observed on the carriageway. Based on the above information, it is therefore concluded that the complaint was work related under the Project. In view of this, ET recommended that the Contractor should undertake following mitigation measures to minimize the nuisance. 1. Raise wheel washing awareness among the site workers. 2. Sufficient wheel washing time is required. 3. Frequent inspections should be carried out on-site to ensure vehicles are cleaned of muds before leaving. 4. Site entrance cleaning should be regular enough that runoff from the site could be minimized. 5. All site exit points should be paved with concrete, bituminous materials or hardcores. The second complaint was received by ICC on 11 Mar 12 regarding noise nuisance of night works on Tuen Mun Road (Between New Town Mansion and Parklane Square) As confirmed by the Contractor and Supervising Officer’s Representative, the related night works was carried out in Tuen Mun Road (Between New Town Mansion and Parklane Square). The noise nuisance was mainly caused by road paving works. On Saturday Midnight, 1 unit of road marking material boiler enclosed with movable acoustic enclosures, 1 unit of paver (QPME), 1 unit of roller (QPME), 1 unit of generator and 1 unit of roller equipped with sound baffles and silencers, and 2 units of lorries have been deployed. The relevant construction noise permit (CNP) no. GW-RW0840-11 was obtained for the road paving works in the designated area prior to comm...
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Complaint Record. One environmental complaint regarding air quality was recorded during the reporting period. The complaint was received by ICC on 30 Dec 13 related to the dust disturbance from nearby construction sites at Tuen Mun Road (near Chi Lok Garden). As confirmed by the Contractor and Supervising Officer’s Representative, the roof works was carried out in the nearby on the noise enclosure. It is anticipated that the nuisance was mainly due to the construction activities. As no other construction sites were in operation during the complaint period, it is concluded that the complaint was work-related under the Project. Highways Department Agreement No. HMW 5/2009 (EP) Traffic Improvements to Tuen Mun Road Town Centre Section Quarterly Environmental Monitoring and Audit Summary Report (November 2013 to January 2014) In accordance with the Action/Event Plan, additional 1-hr TSP monitoring was undertaken on 6 and 8 Jan 14 at the closest air monitoring station AM4 (The Chinese Manufacturers' Association Of Hong Kong Xxxx Xxxxxx Xxx Secondary School). The monitoring results are summarized as follow: Date Time 1- hr TSP (ug/m3) 6 Jan 14 13:10 – 14:10 55 14:10 – 15:10 56 15:10 – 16:10 49 8 Jan 14 13:30 – 14:30 68 14:30 – 15:30 52 15:30 – 16:30 58 The monitoring results are well below the Action Level (294 ug/m3) and Limit Level (500 ug/m3). ET’s on-site observations during the monitoring also suggested that no abnormal construction activities were observed within the site area. Nevertheless, ET recommended that the Contractor should undertake following mitigation measures to minimize the nuisance. 1. Well-maintain the machines condition to minimize exhaust emission; 2. Spray water while loading, unloading or transfer operation of the dusty materials; and 3. Provide the covering of the dusty materials and stockpiles. The updated statistical summary of complaint is presented in Table 6.1. The updated complaint logs (C042) of the Project in the reporting period are shown in Appendix G. 01/11/10 – 30/11/10 1 1 Noise Yes (Ref.: C001) Closed on 30 Nov 10. 01/02/11 – 28/02/11 1 2 Noise Yes (Ref.: C002) Closed on 2 Mar 11. 01/03/11 – 31/03/11 0 2 - - - 01/04/11 – 30/04/11 2 4 Water Yes (Ref.: C003) Closed on 16 Apr 11. Noise Yes (Ref.: C004) Closed on 16 May 11. 01/05/11 – 31/05/11 1 5 Water Yes (Ref.: C005) Closed on 10 Jun 11. 01/06/11 – 30/06/11 1 6 Air Yes (Ref.: C006) Closed on 23 Jun 11.
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Complaint Record. No environmental complaint was recorded during the reporting period. The updated statistical summary of complaint is presented in Table 6.1. 01/11/10 – 30/11/10 1 1 Noise Yes (Ref.: C001) Closed on 30 Nov 10. 01/02/11 – 28/02/11 1 2 Noise Yes (Ref.: C002) Closed on 2 Mar 11. 01/03/11 – 31/03/11 0 2 - - - 01/04/11 – 30/04/11 2 4 Water Yes (Ref.: C003) Closed on 16 Apr 11. Noise Yes (Ref.: C004) Closed on 16 May 11. 01/05/11 – 31/05/11 1 5 Water Yes (Ref.: C005) Closed on 10 Jun 11. 01/06/11 – 30/06/11 1 6 Air Yes (Ref.: C006) Closed on 23 Jun 11.
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Complaint Record. All communication and information pertaining to the current status and resolution of complaints must be maintained in servicing files as well as a separate complaint history file detailing: date complaint received, name of individual assigned, nature of complaint, status of complaint (e.g., open, resolved), and action taken. Independent Evaluation of Loan Modification Denials
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Complaint Record. An Airline's consumer complaint record for a particular month is measured by its number of consumer complaints per 100,000 passengers enplaned (rounded to two decimal places), as reported for that month by the DOT.
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Related to Complaint Record

  • Client Records 25.2.1 CONTRACTOR shall prepare and maintain accurate and 26 complete records of clients served and dates and type of services provided 27 under the terms of this Agreement in a form acceptable to ADMINISTRATOR.

  • Patient Records Upon termination of this Agreement, the New PC shall retain all patient dental records maintained by the New PC or the MSO in the name of the New PC. During the term of this Agreement, and thereafter, the New PC or its designee shall have reasonable access during normal business hours to the New PC's and the MSO's records, including, but not limited to, records of collections, expenses and disbursements as kept by the MSO in performing the MSO's obligations under this Agreement, and the New PC may copy any or all such records.

  • Account Records Permanent Mortgage Loan account records must be maintained by the Servicer for each Mortgage Loan. Each account record must be identifiable by the Servicer Loan Number.

  • Student Records The School shall maintain student records for current and former students in accordance with the requirements of State and federal law, including the Family Education Rights and Privacy Act, 20 U.S.C. § 1232g, as may be amended from time to time.

  • EXAMINATION OF RECORDS The Contractor shall maintain during the course of the work complete and accurate records of all of the Contractor's costs and documentation of items which are chargeable to H-GAC under this Agreement. H-GAC, through its staff or designated public accounting firm, the State of Texas, and United States Government, shall have the right at any reasonable time to inspect, copy and audit those records on or off the premises by authorized representatives of its own or any public accounting firm selected by H- GAC. The right of access to records is not limited to the required retention period, but shall last as long as the records are retained. Failure to provide access to records may be cause for termination of the Agreement. The records to be thus maintained and retained by the Contractor shall include (without limitation): (1) personnel and payroll records, including social security numbers and labor classifications, accounting for total time distribution of the Contractor's employees working full or part time on the work, as well as cancelled payroll checks, signed receipts for payroll payments in cash, or other evidence of disbursement of payroll payments; (2) invoices for purchases, receiving and issuing documents, and all other unit inventory records for the Contractor's stocks or capital items; and (3) paid invoices and cancelled checks for materials purchased and for subcontractors' and any other third parties' charges. The Contractor further agrees that the examination of records outlined in this article shall be included in all subcontractor or third-party agreements.

  • PROFESSIONAL RECORDS You should be aware that, according to the rules of HIPAA, I keep Protected Health Information about you in two sets of professional records. One set constitutes your Clinical Record. It includes information about your reasons for seeking therapy, a description of the ways in which your problem impacts on your life, your diagnosis, the goals that we set for treatment, your progress towards those goals, your medical and social history, your treatment history, any past treatment records that I receive from other providers, reports of any professional consultations, your billing records, and any reports that have been sent to anyone, including reports to your insurance carrier. In addition, I also keep a set of Psychotherapy Notes. These Notes are for my own use and are designed to assist me in providing you with the best treatment, While the content of Psychotherapy Notes vary from client to client, they can include notes regarding the contents of our conversations, my analysis of those conversations, and how they impact on your therapy. They also can contain particularly sensitive information that you may reveal to me that is not required to be included in your Clinical Record. These Psychotherapy Notes are kept separate from your Clinical Record. While insurance companies can request and receive a copy of your Clinical Record, they cannot receive a copy of your Psychotherapy Notes without your signed, written Authorization. Insurance companies cannot require your Authorization as a condition of coverage nor penalize you in any way for your refusal. You may examine and/or receive a copy of both sets of records, if you request it in writing. Because these are professional records, they can be misinterpreted and/or upsetting to untrained readers. For this reason, I recommend that you initially review them in my presence, or have them forwarded to another mental health professional so you can discuss the contents. In most circumstances, I am allowed to charge a fee for copying records. The exceptions to this policy are contained in the Privacy Notice form. HIPAA provides you with several new or expanded rights with regard to your Clinical Record and disclosures of protected health information. These rights include requesting that I amend your record; requesting restrictions on what information from your Clinical Record is disclosed to others; requesting an accounting of most disclosures of Protected Health Information that you have neither consented to nor authorized; determining the location to which protected information disclosures are sent; having any complaints you make about my policies and procedures recorded in your records; and the right to a paper copy of this Agreement, the Privacy Notice form, and my privacy policies and procedures. I am happy to discuss any of these rights and/or issues with you. Patients under 18 years of age who are not emancipated and their parents should be aware that the law may allow parents to examine their child’s treatment records. Because privacy in psychotherapy is often crucial to successful progress, particularly with teenagers, it is sometimes my policy to request an agreement from parents that they consent to give up their access to their child’s records. If they agree, during treatment, I will typically provide them only with general information about the progress of the child’s treatment, and his/her attendance at scheduled sessions. I also may provide parents with a summary of their child’s treatment when it is complete. Most other communication will require the child’s Authorization, unless I feel that the child is in danger or is a danger to someone else, in which case, I will notify the parents of my concern. Before giving parents information, I will discuss the matter with the child, if possible, and do my best to handle any objections he/she may have.

  • Disciplinary Records Any disciplinary records, as well as letters of instruction or expectation, shall be removed from an employee's file after eighteen (18) months from the date of the offence, provided that there have been no similar warnings in that period, in which event the time for the application of this section shall be counted from the date of the succeeding warning. Absences of two (2) or more consecutive months will extend this period by the duration of the absence. It is understood that disciplinary records include any written records of verbal warnings, written warnings and letters of suspension.

  • Business Records Keep adequate records and books of account with respect to Borrower’s business activities in which proper entries are made in accordance with sound bookkeeping practices reflecting all financial transactions of Borrower.

  • Disciplinary Record A Nurse who has been subject to disciplinary action other than suspension may, after twenty-four (24) months of continuous Service from the date the disciplinary measure was invoked, request in writing that the performance file be cleared of any record of the disciplinary action. Such request shall be granted provided the Nurse’s file does not contain any further record of disciplinary action during the twenty-four (24) month period, of which the Nurse is aware. The Employer shall confirm in writing to the Nurse that such action has been effected.

  • Payment Record No scheduled payment of principal and interest under any Mortgage Loan was 30 days or more past due as of the Cut-Off Date, and no Mortgage Loan was 30 days or more delinquent in the twelve-month period immediately preceding the Cut-Off Date.

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