COMPLAINTS MANAGEMENT PROCEDURE. 16.1 If any conflict situation arises when the Client reasonably believes that the Company as a result of any action or failure to act has breached one or more of the terms of the Operative Agreements, the Client has the right to lodge a complaint with the Company as soon as reasonably practicable after the occurrence of the event.
16.2 The Client may in certain cases refer the matter to the Financial Services Commission of Mauritius.
16.3 The Client’s right to take legal action remains unaffected by the existence or use of any complaints procedures referred to above. However, the Financial Services Commission may not adjudicate on any cases where litigation has commenced.
a. Complaints Procedure
16.4 To file any complaint, the Client shall follow the procedure outlined in the Complaints Management Policy posted on the Website.
16.5 The Company has the right to dismiss a complaint in case it does not comply with the requirements set out above.
COMPLAINTS MANAGEMENT PROCEDURE. 17.1 To file a complaint with us you should follow the rules of the Complaints Management Policy that is available on our Website.
COMPLAINTS MANAGEMENT PROCEDURE. 17.1. If any conflict situation arises when the Client reasonably believes that OPO GROUP LLC as a result of any action or failure to act has breached one or more of the terms of the Operative Agreements, the Client has the right to lodge a complaint with OPO GROUP LLC as soon as reasonably practicable after the occurrence of the event.
COMPLAINTS MANAGEMENT PROCEDURE. 22.1. If any conflict situation arises when the Client reasonably believes that the Company as a result of any action or failure to act has breached one or more of the terms of the Client’s Agreement, the Client has the right to lodge a complaint with the Company as soon as reasonably practicable after the occurrence of the event.
22.2. To file any complaint, the Client should follow the procedure outlined in the “Client Complaint Policy” posted on the Website. 22.3. The Company has the right to dismiss a complaint in case it does not comply with the requirements set out above.
COMPLAINTS MANAGEMENT PROCEDURE. 22.1. If any conflict situation arises when the Client reasonably believes that the Company as a result of any action or failure to act has breached one or more of the terms of the Client’s Agreement, the Client has the right to lodge a complaint with the Company as soon as reasonably practicable after the occurrence of the event.
22.2. To file any complaint, the Client should follow the procedure outlined in the “Client Complaint Policy” posted on the Website.
22.3. The Company has the right to dismiss a complaint in case it does not comply with the requirements set out above.
22.4. The Server Log-File is the most reliable source of information in case of any dispute. The Server Log-File has the absolute priority over other arguments including the Client Terminal Log-File as the Client Terminal Log-File does not register every stage of the execution of the Client’s Instructions and Requests.
22.5. The Company may indemnify the Client by:
a. Creating/debiting the Client’s Trading Account: this correcting entry will have an explanatory narrative; and/or
b. Reopening erroneously closed positions; and/or
c. Deleting erroneously opened positions or placed Orders.
22.6. The Company has the right to choose the method of indemnification at its sole discretion.
22.7. Complaints on matters not mentioned in the Agreement are resolved in accordance with the Common Market Practice and at the sole discretion of the Company.
22.8. If the Quotes Flow has been interrupted due to a software and/or hardware failure, all decisions in regard to the complaint will be made on a basis of the live Server’s Quotes Base synchronized in accordance with the Terms of Business.
22.9. The Company shall not be liable to the Client if for any reason the Client has received less profit than the Client hoped for or has incurred a loss as a result of uncompleted action which the Client had intended to complete.
22.10. The Company shall not be liable to the Client in regard to any indirect, consequential or non-financial damage (emotional distress, etc.).
22.11. The Compliance Department shall consider any Client’s complaint and endeavour to investigate any Dispute or complaint as soon as reasonably practicable. All complaints will be considered within five (5) business days from the day the complaint is received.
22.12. The Company shall have the absolute right to refuse a complained lodged by a Client.
22.13. If the Client has been notified in advance by the Trading Platform internal email ...
COMPLAINTS MANAGEMENT PROCEDURE. 17.1. If any conflict situation arises when the Client reasonably believes that CAPITALXTEND LLC as a result of any action or failure to act has breached one or more of the terms of the Operative Agreements, the Client has the right to lodge a complaint with CAPITALXTEND LLC as soon as reasonably practicable after the occurrence of the event.
COMPLAINTS MANAGEMENT PROCEDURE. 16.1 If any conflict situation arises when the Client reasonably believes that the Company as a result of any action or failure to act has breached one or more of the terms of the Operative Agreements, the Client has the right to lodge a complaint with the Company as soon as reasonably practicable after the occurrence of the event.
16.2 The Client may in certain cases refer the matter to the Financial Services Commission of Mauritius.
16.3 The Client’s right to take legal action remains unaffected by the existence or use of any complaints procedures referred to above. However, the Financial Services Commission may not adjudicate on any cases where litigation has commenced. Complaints Procedure
16.4 To file any complaint, the Client shall follow the procedure outlined in the Complaints Handling Policy posted on the Website.
16.5 The Company has the right to dismiss a complaint in case it does not comply with the requirements set out above. Server Log File
16.6 The Server Log File is the most reliable source of information in a case of any dispute. The Server Log File has the absolute priority over other arguments including the Client Terminal Log File as the Client
16.7 If the Server Log File has not recorded the relevant information to which the Client refers, the argument based on this reference may not be considered. Indemnification
16.8 The Company may indemnify the Client by:
(a) crediting/debiting the Client’s Trading Account: this correcting entry will have an explanatory narrative; and/or
(b) reopening erroneously closed positions; and/or
(c) deleting erroneously opened positions or placed Orders.
16.9 The Company has the right to choose the method of indemnification at its sole discretion.
16.10 Complaints on matters not mentioned in the Operative Agreements and/or Complaint Handling Policy are resolved in accordance with the common market practice and at the sole discretion of the Company.
16.11 If the Quotes Flow has been interrupted due to a software and/or hardware failure, all decisions in regard to the Dispute shall be made on a basis of the live Server’s Quotes Base synchronized in accordance with the Terms of Business.
16.12 The Company shall not be liable to the Client if for any reason the Client has received less profit than the Client had hoped for or has incurred a loss as a result of uncompleted action which the Client had intended to complete.
16.13 The Company shall not be liable to the Client in regard to any indirect, consequentia...
COMPLAINTS MANAGEMENT PROCEDURE.
16.1 If any conflict situation arises when the Client reasonably believes that the Company as a result of any action or failure to act has breached one or more of the terms of the Operative Agreements, the Client has the right to lodge a complaint with the Company as soon as reasonably practicable after the occurrence of the event.
16.2 The Client may in certain cases refer the matter to the Financial Services Regulatory Authority of the Abu Dhabi Global Market.
16.3 The Client’s right to take legal action remains unaffected by the existence or use of any complaints procedures referred to above. However, the ADGM’s Financial Services Regulatory Athority may not adjudicate on any cases where litigation has commenced.
a. Complaints Procedure
16.4 To file any complaint, the Client shall follow the procedure outlined in the Complaints Handling Policy posted on the Website.
16.5 The Company has the right to dismiss a complaint in case it does not comply with the requirements set out above.
COMPLAINTS MANAGEMENT PROCEDURE. 20.1 If you wish to make a complaint against us ,you should immediately lodge it by following the procedure described in the “Complaints handling policy G procedure described herein:
20.2 Upon receipt of a complaint, OneRoyal should Send an initial response to the client within five (5) business days, confirming the receiving of the complaint.
20.3 Client complaint shall include all the information mentioned below: • The client’s full name; • The client’s trading account number; • The affected transaction numbers, if applicable; • The date and time that the issue arose; and • A description of the issue.
20.4 OneRoyal has the right to dismiss a complaint in case it does not comply with the requirements set out above. During the investigation into a complaint we reserve the right to suspend your trading accounts for the term of the investigation until it is resolved.
20.5 OneRoyal must Investigate the complaint and reply within two (2) months, to the complainant about the outcome/ decision where during the investigation of the complaint. • In the event that the Company is unable to respond within two (2) months, the Company will inform the complainant of the reasons of the delay and will indicate the period of time within which it is possible to complete the Investigation.
20.6 Without prejudice to any of Our other rights to close a Transaction under this Agreement, in any case where We are in dispute with You in respect of a Transaction or alleged Transaction or any communication relating to a Transaction, We may, at our absolute discretion and without notice, close any such Transaction or alleged Transaction, where We reasonably believe such action to be desirable for the purpose of limiting the maximum amount involved in the dispute, and We will not be under any obligation to You in connection with any subsequent movement in the level of the Transaction concerned. If We close one or more of Your Transactions under this Term, such action will be without prejudice to our right to contend in relation to any dispute that such Transaction had already been closed by Us or was never Opened by You. We will take reasonable steps to inform You that We have taken such action as soon as practicable after doing so.
20.7 OneRoyal has the right to choose the method of indemnification at its sole discretion.
20.8 Complaints on matters not mentioned in this Agreement are resolved in accordance with the common market practice and at the sole discretion of OneRoyal.
20.9 If...
COMPLAINTS MANAGEMENT PROCEDURE. 17.1. If any conflict situation arises when the Client reasonably believes that FXTM as a result of any action or failure to act has breached one or more of the terms of the Operative Agreements, the Client has the right to lodge a complaint with FXTM as soon as reasonably practicable after the occurrence of the event.
17.2. The Client may refer the matter to the Financial Ombudsman Service in the UK.
a. Complaints Procedure
17.3. To file any complaint, the Client should follow the procedure outlined in the Complaints Policy posted on the Website.
17.4. FXTM has the right to dismiss a complaint in case it does not comply with the requirements set out above.
