Cooperation of the Customer. 9.1 The Customer is obligated to provide UBIRCH with the best possible and fullest possible support in the provision of the contractual services. This obligation shall include, in particular, the timely provision of any information, documents, and content required or requested by UBIRCH, in particular for the customization and/or setup of the UBIRCH Services for the Customer.
9.2 Upon conclusion of the contract, the Customer shall bindingly designate at least one contact person for UBIRCH or deposit a contact person in the Customer's account who is authorized and able to make all decisions pending within the framework of the execution of the contract and to communicate them to UBIRCH.
Cooperation of the Customer. In case the Customer experiences conditions that result in dissatisfaction about the ser- vices or other non-conformities to the agreed standards, it is imperative that these concerns are identified and brought to the attention of PTV without any delay in order to allow both parties to find a mutually acceptable resolution and to keep communicating about the re- spective expectations. The Customer shall cooperate free of charge and with reasonable promptness to the Maintenance and Support Services. The Customer shall in particular be attentive to the following tasks: • Observe, describe and document the circumstances of any Error, which includes the collection of supporting evidence such as screenshots, log details, error messages; • Ensure that the Product and Service Error qualify respectively for Product Support and Service Availability, with respect to the list of exclusions mentioned below; • Submit a Ticket via the Helpdesk Portal under xxxxx://xxxxxxxx.xxxxxxxx.xxx/; • Appoint a contact person to provide necessary information and with the authority to take or bring about decisions without undue delay; • Provide reasonable support in the analysis, handling and rectification of Errors; • Provide as necessary free of charge and secure remote access to its servers or appli- cations; • Implement Workarounds and Permanent Solutions or Updates provided, and follow any specific instructions provided by PTV or the Third-Party Distributor.
Cooperation of the Customer. (a) The Customer agrees to notify Cloudion promptly following the discovery of any Bug. Further, upon discovery of a Bug, the Customer agrees, if requested by Cloudion, to submit to Cloudion a listing of output and any other data that Cloudion may require in order to reproduce the Bug and the operating conditions under which the Bug occurred or was discovered.
(b) The customer agrees to provide sufficient content materials in order to prevent the Software result in delay.
Cooperation of the Customer. 1.) The customer is require to inform us without delay about concerns with regard to the intended method of performance, preliminary work by its subcontractors or discrepancies when reviewing the drawings, as applicable, including an indication of the grounds.
2.) The customer will support installation staff during installation work at its own expense.
3.) It will take the measures required to ensure the safety of staff and material on-site and inform the installation staff and/or the installation supervisor about special safety regulations. It will inform us about violations of such safety regulations committed by the installation staff.
Cooperation of the Customer. 8.1 The Customer shall always furnish AET Europe in a timely manner with all data, information, hardware, facilities materials and cooperation that are useful and necessary to execute the Agreement properly and provide full cooperation. If the Customer utilizes its own employees in cooperating in the execution of the Agreement, these employees shall possess the necessary know-how, experience, training and abilities.
8.2 Customer represents and warrants to AET Europe that the hardware, including servers, software, connections or other facilities used in connection with the Software, Products or the Services meet all required technical specifications to enable the correct functioning of the Software, Products and/or Services. Customer shall bear the risk of selecting, using and applying in its organization the hardware, software, (internet) connections and other facilities necessary for the proper use of the Products, Software and Service and shall also be responsible for the monitoring and security procedures and proper system management. AET Europe shall never be liable for damage or expenses due to (transmission) errors, malfunctions or the non-availability of these facilities, unless the Customer proves that this damage or these expenses resulted from intentional acts or omissions or gross negligence on the part of AET Europe or its managers.
8.3 If the Customer does not provide AET Europe with the data, equipment, software or other cooperation necessary to execute the Agreement, or does not provide this in a timely manner or in accordance with the agreements made, or if the Customer otherwise does not fulfill its obligations, AET Europe shall be entitled to suspend execution of the Agreement in whole or in part, and it shall be entitled to charge the ensuing expenses in accordance with its usual rates, all of this without prejudice to AET Europe 's right to exercise any other legal right.
8.4 In the event that employees of AET Europe perform work on the premises of Customer, Customer shall provide appropriate working conditions, access to all necessary facilities including but not limited to computer and telecommunication facilities and qualified personnel as may be reasonably requested by AET Europe. All facilities shall comply with all applicable statutory and other requirements and provisions concerning working conditions. The Customer shall indemnify AET Europe against claims by third parties, including the AET Europe 's employees, who, in executing...
Cooperation of the Customer. (1) The customer shall report errors via the ticket system provided by ATIX. The customer shall fill in all M A N D A T O R Y F I E L D S I N TcondHitioEns under T I C K E T which the error occurs, symptoms and effects of the error) and a proposal for the categorization of the error into a level according to Xxxxxx XXX.2.
(2) The customer shall create all technical conditions and grant access necessary for ATIX to perform its services.
(3) The customer shall appoint a qualified employee who is available as contact person for ATIX and who is authorized to make the decisions necessary for the execution of the contract.
Cooperation of the Customer. (1) The customer shall report errors via the ticket system provided by ATIX. The customer shall fill in all M A N D A T O R YincludinFg a IpreEciseLerroDr deSscription (in pIartiNcular conTditioHns uEnder T I C K E T which the error occurs, symptoms and effects of the error) and a proposal for the categorization of the error into a level according to Xxxxxx XXX.2.
(2) The customer shall create all technical conditions and grant access necessary for ATIX to perform its services.
(3) The customer shall appoint a qualified employee who is available as contact person for ATIX and who is authorized to make the decisions necessary for the execution of the contract.
V. New program versions
(1) ATIX shall ensure that the software is always updated to the latest state of technology and that a consistent release stage is guaranteed in the system. For this purpose , ATIX shall provide the customer with new program versions regularly and in case of special need. The customer is obliged to install the latest program versions within 60 working days after the release.
(2) The documentation shall be adapted to the respective latest program version.
(3) The object of the maintenance services owed under this agreement is the respective current program version.
VI. Access to the service portal
(1) With the beginning of this agreement, ATIX shall send the customer the access data to the service portal operated by ATIX and available on the internet to the e -mail address named by the customer. The customer is not entitled to pass on this individual access data (username, password) to third parties; this does not apply to employees of the customer.
(2) The service portal contains, among other things, the documentation to be provided by ATIX as well as a "knowledge base" with further information and instructions or recommendations for using the software.
(3) The customer has access to the service portal for maintaining and supporting the software during the term of this agreement. ATIX is entitled to change, suspend , or discontinue the service portal, if and as far as the contractually owed services are still available to the client. ATIX shall always endeavor to provide the service portal to the client with as few interruptions as possible; however, from a technical point of view, a permanent 100% uninterrupted availability of the service portal cannot be guaranteed. Especially maintenance, security , or capacity problems as well as events that are not within the sphere of inf...
Cooperation of the Customer. 6.1 Customer shall provide UMH with reasonable assistance in processing a reported Error and fully disclose any system changes or other information known to Customer that may have affected the Software.
6.2 Customer shall designate at least one qualified employee who shall be available to UMH as a contact person for Customer.
Cooperation of the Customer. The Customer agrees to comply with all requests of the Supplier and to provide access to all documents, files, and systems necessary to the performance of the Supplier's duties under this Agreement.
Cooperation of the Customer. The Customer agrees to notify KISTERS promptly following the discovery of any Error. Further, upon discovery of an Error, the Customer agrees, if requested by XXXXXXX, to submit to KISTERS a listing of output and any other data that KISTERS may require in order to reproduce the Error and the operating conditions under which the Error occurred or was discovered.
