Cooperation of the Customer. (1) The customer shall report errors via the ticket system provided by ATIX. The customer shall fill in all M A N D A T O R Y F I E L D S I N T thHe coEnditions T I C K E under which the error occurs, symptoms and effects of the error) and a proposal for the classification of the error into a level according to Xxxxxx XXX.2.
Cooperation of the Customer. 1.) The customer is require to inform us without delay about concerns with regard to the intended method of performance, preliminary work by its subcontractors or discrepancies when reviewing the drawings, as applicable, including an indication of the grounds.
Cooperation of the Customer. (a) The Customer agrees to notify Cloudion promptly following the discovery of any Bug. Further, upon discovery of a Bug, the Customer agrees, if requested by Cloudion, to submit to Cloudion a listing of output and any other data that Cloudion may require in order to reproduce the Bug and the operating conditions under which the Bug occurred or was discovered.
Cooperation of the Customer. 9.1 The Customer is obligated to provide UBIRCH with the best possible and fullest possible support in the provision of the contractual services. This obligation shall include, in particular, the timely provision of any information, documents, and content required or requested by UBIRCH, in particular for the customization and/or setup of the UBIRCH Services for the Customer.
Cooperation of the Customer. 6.1 Customer shall provide UMH with reasonable assistance in processing a reported Error and fully disclose any system changes or other information known to Customer that may have affected the Software.
Cooperation of the Customer. The Customer agrees to notify KISTERS promptly following the discovery of any Error. Further, upon discovery of an Error, the Customer agrees, if requested by XXXXXXX, to submit to KISTERS a listing of output and any other data that KISTERS may require in order to reproduce the Error and the operating conditions under which the Error occurred or was discovered.
Cooperation of the Customer. In case the Customer experiences conditions that result in dissatisfaction about the ser- vices or other non-conformities to the agreed standards, it is imperative that these concerns are identified and brought to the attention of PTV without any delay in order to allow both parties to find a mutually acceptable resolution and to keep communicating about the re- spective expectations. The Customer shall cooperate free of charge and with reasonable promptness to the Maintenance and Support Services. The Customer shall in particular be attentive to the following tasks: • Observe, describe and document the circumstances of any Error, which includes the collection of supporting evidence such as screenshots, log details, error messages; • Ensure that the Product and Service Error qualify respectively for Product Support and Service Availability, with respect to the list of exclusions mentioned below; • Submit a Ticket via the Helpdesk Portal under xxxxx://xxxxxxxx.xxxxxxxx.xxx/; • Appoint a contact person to provide necessary information and with the authority to take or bring about decisions without undue delay; • Provide reasonable support in the analysis, handling and rectification of Errors; • Provide as necessary free of charge and secure remote access to its servers or appli- cations; • Implement Workarounds and Permanent Solutions or Updates provided, and follow any specific instructions provided by PTV or the Third-Party Distributor.
Cooperation of the Customer. The client shall take the following necessary precautions for the proper execution of the certification: He grants the CAB unrestricted access to the documents and records relevant for certification. The CAB shall examine the technical documentation and the supporting evidence to verify the adequacy of the technical design of the IOC or subsystem to meet the requirements. In the case of type examination, the CAB shall verify that the specimen has been manufactured in conformity with the requirements of the TSI and the technical documentation and may arrange for appropriate investigations (by accredited testing bodies - see RFU-STR-022 -) to determine whether the requirements of the TSI have been correctly applied. Test reports from accredited bodies, expert opinions from recognized EBA experts are normally accepted and approved without further examination. for the initial assessment of the QAS, the customer grants the CAB unrestricted access to the relevant sites/areas. The customer grants the CAB: o Access to the relevant staff o Access to the client's subcontractors/external entities - and, if necessary, the customer enables o the participation of observers (e.g. representatives of national bodies) and o enables the CAB to investigate complaints. After the certification audit, surveillance audits are performed every two years by an auditor and a technical expert. The surveillance audits are intended to ensure that the customer continuously fulfills the obligations arising from the approved QSS. The customer grants the team access to the manufacturing, acceptance, testing, and storage facilities and provides the CAB with all necessary documentation.
Cooperation of the Customer. The customer is obligated to immediately provide combit with all information required to fulfill combit’s contractual services. Upon request, the customer will provide test data of sufficient type and quantity.
Cooperation of the Customer. The Customer shall cooperate free of charge and with reasonable promptness to the Maintenance and Support Services. The customer shall in particular be attentive to the following tasks: Observe, describe and document the circumstances of any Error, which includes the collection of supporting evidence such as screenshots, log details, error messages; Ensure that the Product and Service Error qualify respectively for Product Support and Service Availability, with respect to the list of exclusions mentioned below; Submit a Ticket according to the agreed process; Appoint a contact person to provide necessary information and with the authority to take or bring about decisions without undue delay; Provide reasonable support in the analysis, handling and rectification of Errors; Provide as necessary free of charge and secure remote access to its servers or applications; Implement Workarounds and Permanent Solutions or Updates provided, and follow any specific instructions provided by PTV or the VAR.
