Culturally and Linguistically Competent i. Provide services in a culturally, linguistically, and developmentally appropriate manner for participants, family members, and supportive allies.
Culturally and Linguistically Competent. Grantee will:
Culturally and Linguistically Competent. In accordance with MCBH’s Cultural and Linguistic Competency Plan, MCBH employs several bicultural and bilingual (Spanish) providers who serve as therapists, case managers, and behavioral health services coordinators for non-English speaking consumers. Additionally, all of MCBH’s front office staff are bilingual. Clients are asked upon intake for their preferred language and are matched with a provider who speaks their preferred language. Like all MCBH staff, staff assigned to this project will have received cultural competence training, which will allow them to provide services in a manner that is culturally and linguistically competent for persons of different races, ethnicities, sexual orientations, gender identities, and gender expressions. Mono County has one threshold language (Spanish) and MCBH prioritizes pairing Spanish speaking clients with bilingual Spanish speakers. Where needed, individuals may use the language line/communication barriers will be resolved through current existing protocols for accessing interpreters and providing linguistically competent services. In order to ensure effective communication between MCBH and the Property Manager, the Program Manager will schedule quarterly meetings (or more often as needed), to discuss new applicants and any concerns regarding current tenants. Owner will attend such meetings if requested by MCBH. MCBH, Owner, and Property Manager will work as a unified team to help tenants reach their goals. Cases will be reviewed to ensure that the individual's care plan includes all needed support services that will enable the individual to successfully maintain their housing. Harm reduction principles will be applied and staff will understand these principles as a path by which tenants seek healthier alternatives to problematic behaviors without the need to enforce punishment for non-abstinence. When appropriate, tenant will be invited to attend a "problem resolution conference" with MCBH and Property Manager to prevent eviction. Finally, Property Manager, County and Owner staff will receive training on communication barriers related to sensory disabilities; communication protocols between the service providers, the Property Manager, and tenants will be developed once staff have received the trainings outlined in Section 2: Service Delivery of MCBH’s Supportive Services Plan Worksheet. All of MCBH's services accommodate trauma-based barriers to services; this will continue to be the case with this housing pro...
