Giving us instructions. 3.1 We, your Bank, cannot change or stop an instruction you give using the Service except in the limited circumstances set out in the User Guides.
3.2 Before we, your Bank and/or Bacs can accept instructions given to us using the Service or in any other way described in the User Guides we will agree security procedures with you. By ‘security procedures’ we mean the use of a password, security keys, card, personal identifier(s), personal digital certificates, codes, PINs or encryption device(s) any of which may be changed by agreement in the future. We, your Bank and/or Bacs may also agree security procedures with you before accepting instructions given to us
3.3 You must do all that is reasonably possible at all times to make sure that the security procedures are kept secret and any security-related device is kept physically secure. This includes making sure that security details are not kept in any form (including by browser or any other software) in such a way that an
2.1 Contacting each other
3.4 You must tell us, your Bank, as soon as possible if any unauthorised person may know any security procedures or may have or has had access to any security related device used to access the service. Until you have notified us you will be responsible for all instructions that are received and acted on, even if the instructions were not given by you.
3.5 You will provide to us, your Bank, all the information you have about the misuse of security procedures and security-related devices, as well as any material breach of the User Guides or fraud affecting the Service. This information may be passed to the police and Bacs.
3.6 We, your Bank and/or Bacs, can act on instructions given using the Service (including instructions to make or collect payments from or into your account) as long as security procedures have been followed correctly, whether or not the instruction was given by you.
3.7 Where instructions have been followed correctly, we, your Bank can deduct the amount of any payment from your account. You agree that we, your Bank may rely on any account number quoted in an instruction as the correct account to be debited or credited.
3.8 We, your Bank and/or Bacs, can refuse to act on any instruction if:
3.9 If Bacs receive instructions before the relevant cut-off time on any working day those instructions will be processed on that day or on the date specified in your instructions. Instructions received after the cut-off time or for a non-working day will be pro...
Giving us instructions. You can contact us and give us instructions by visiting our branch. Your valid instructions shall be only effective when we actually receive them. When you visit our branch, we may ask you to show a form of identification at any time, for example, when making a withdrawal from your current account or giving us a remittance instruction. We may also receive your instructions via fax if only you or joint account holder(s) or any authorized person previously signed our bank’s facsimile mandate. Original instruction must be sent by post as fax confirmation. In processing your instructions, we are acting for you. You will have to comply with any relevant local laws and you agree not to hold us responsible against all obligations and responsibilities we incur as a result of acting for you. We may refuse to act on your instructions if there is a fraudulent activity, they are unclear and incomplete, they are contrary to the law, regulation, code or other duty which applies to us or for any other legitimate reason.
Giving us instructions. If you want us to enter into a transaction on your behalf then you need to give us instructions to do so.
Giving us instructions. 19.1. You can givq us Instructions via:
(a) thq CAPAY Systqms – this is thq prqfqrrqd mqthod;
(b) qmail using your rqgistqrqd qmail addrqss as vqrifiqd and rqcordqd by us, in circumstancqs whqrq wq havq agrqqd with you to accqpt Instructions via thq rqgistqrqd qmail addrqss;
(c) phonq, in circumstancqs whqrq wq havq agrqqd with you to accqpt Instructions via phonq with Authorisqd Usqr(s); and
(d) any othqr mqans if wq qxprqssly agrqq with you in advancq or as qxprqssly pqrmittqd in this Agrqqmqnt.
19.2. Instructions rqcqivqd via qmail or thq CAPAY Systqms arq gqnqrally procqssqd within onq
Giving us instructions. 4.1 You can only give us instructions, in writing, by email or by telephone and only via Raisin UK for the management of this account. Instructions by telephone or email will be subject to enhanced security arrangements including but not limited to the use of passwords, security key, personal identification numbers or codes.
4.2 Raisin UK can act on instructions on our behalf (including instructions to make or collect payments from or into any account you have with us) given:
(a) on a document bearing your original signature,
(b) by telephone or email, as long as we have followed the security procedures. However, we will not permit a payment from your account with us to an account that is not held in your name.
4.3 As long as we have followed your instructions correctly, we can deduct the amount of any payment from your Fixed Term Deposit Account. You agree that we may rely on any account number quoted in an instruction as the correct account to be debited or credited.
4.4 If you give us an instruction by telephone or computer, we can ask for confirmation by a document bearing your original signature before we act on it but may start processing the instruction immediately and before such confirmation is received.
4.5 We can refuse to act on any instruction (or request additional information or documentation from you before processing your instruction) if:
(a) we have a good reason for thinking that you did not give us the instruction; or
(b) the instruction is not clear or is incomplete; or
(c) we have reason to believe that by carrying out the instruction we might break a law, regulation, code or other duty which applies to us such as our common bond conditions; or
(d) we have reason to believe that our reputation will be damaged by carrying out the instruction.
Giving us instructions. 11.1 All instructions and notices, with the exception of those permi7ed by phone outlined in clause 6.1, must be in writing and sent to Cou7s ISA Office, 1st Floor, Trinity Quay 0, Xxxx Xxxxxx, Xxxxxxx BS2 0PT. The date of receipt at this address will be treated as the date of the instructions. All instructions and notices must be in English. Fax and email instructions will not be accepted.
11.2 We can contact you by telephone or in writing to obtain or clarify instructions but will not be liable if we do not do so.
11.3 We will record any telephone conversations to help resolve any problems as a result of misunderstanding or human error.
11.4 A Power of A7orney will only be accepted in accordance with the ISA Regulations and other applicable law and regulations.
Giving us instructions. All significant instructions, for instance to bind cover or to notify a claim, must be given in writing by or email. Any instructions shall only be deemed as received once they have been acknowledged by us in writing (whether by email). Please note that as there is no certainty of the completeness, accuracy or receipt of a message or data sent via email. If an instruction is given by email, a confirmatory reply regarding your instructions must be received by you from us for your instruction to be effective. If you do not promptly receive such a confirmation, please raise the matter with your usual contact. We accept no responsibility if any information sent to us by email is incomplete or corrupted. We will be entitled to act upon any instruction from you received by email which reasonably appears to have been sent by you. We do not accept instructions by alternative media such as text message, instant messaging or social media in any form. By instructing us you are warranting that you have authority to do so and that you are not acting in breach of any local law or regulation. You will be responsible for reviewing information on the insurance coverage we present to you. You are responsible for the decisions made regarding the insurer(s) selected for the insurance placement, and it is your decision whether or not to act on our advice and recommendations on both insurers and cover. If the cover and terms do not accord with your instructions, or you have any concerns about the insurers recommended for the placement, you should advise us immediately. We will issue documentation confirming the details of the contract purchased, including the identity of insurers. It is important that you read all your documentation carefully to make sure there are no mistakes or misunderstandings and inform us immediately if you have concerns with the coverage arranged for you. You should also keep your documents in a safe place while your contract remains open to you to make a claim.
Giving us instructions. Who can give us instructions relating to your account
4.1. If you are a sole trader, you will have authority without restriction to give us instructions.
4.2. If you are a partnership (excluding incorporated partnerships), each partner will have authority without restriction to give us instructions.
4.3. Otherwise, we’ll accept instructions from people named in the User agreement. Unless you have required otherwise in the User agreement, each User has individual authority without any restriction to operate your account.
4.4. We'll deal with a User as if they were you for the purposes of this agreement. A User must keep to this agreement as if they were you. You must ensure that each of your Users is made aware of this agreement. You will be responsible to us for all or any of the transactions carried out by a User (provided it’s within the scope of the mandate). If they break this agreement or use the accounts or services in a way that's against the law, you will be responsible for any claims, losses, damages or costs to us, as a result.
4.5. If the account is held by more than one individual, and one individual dies, you must notify us of that person’s death. The surviving account holders may continue to operate the account.
4.6. If we know there is a dispute between partners/directors/members/ Users, we have the right to insist on alternative instruction arrangements.
4.7. You authorise us to give information about you and your account to a User and anyone else legally appointed to act on your behalf.
4.8. For security reasons, we may decide not to process an instruction until we have confirmed it with another User(s).
Giving us instructions. (asking us to do work) after receiving this document.
Giving us instructions. 9.1 You can give us instructions in any way we tell you from time to time, including electronic communications and telephone. We will act on instructions given in line with the Authority, as long as they are clear and legible and our security procedures have been followed so that we know the instruction comes from you.
9.2 We may refuse to accept an instruction if we do not believe it was authorised by you. We will make reasonable efforts to check whether it was authorised (which may include asking you to confirm the instruction in writing) before we do. If we refuse an instruction, we may also take steps to reverse any action already taken on it.
9.3 We may require you to sign a separate agreement and mandate before you can use some types of electronic communication to send us instructions and to access some kinds of services and Accounts. If there is any conflict, the terms of that agreement or mandate will override the terms of the Authority.
9.4 We can communicate with you by any reasonable means, including any form of electronic communication by which you can give us instructions.
