Management Information and Reporting. 4.1 DECC will manage the Contract. An internal agreement will be put in place between DECC and DCLG to ensure EPBD interests are fully represented.
Management Information and Reporting. 9.1 Each month, Support Services will provide the following reporting;
Management Information and Reporting. 2.27.1 The Prime Contractor shall supply Government Departments with the information specified in the Contract no later than 7 (seven) Working Days after the end of the agreed reporting period.
Management Information and Reporting. 4.7.i.1 The Supplier shall provide to Contracting Authorities, a monthly report which includes, as a minimum:
Management Information and Reporting. 4.4.1. The Supplier shall provide Contracting Authorities with Management Information for which it can measure usage against its investment.
Management Information and Reporting. 4.7.1. The Supplier shall inform the Contracting Authorities via the monthly report of all instances where vouchers / gift cards have been issued incorrectly for any reason; what the remedies were; how long it took to correct matters, and what the effect was on the recipient.
Management Information and Reporting. The Contracting Authorities shall:
Management Information and Reporting. 4.7.1. The Supplier shall provide Management Information on a monthly or quarterly basis, dependent on availability and practicality. Contracting Authorities will specify the frequency and dates that they require this information to be provided at the point of Call Off Contract. The information should include the following; Number of Unique Users Number of Registered Users Number of Dormant accounts Number of Transactions per User Number of Hits to Site by Category Offers Taken Up Most Popular Vendors Utilised Most Popular Vendors Hit Total Orders Placed Breakdown by Business Unit Breakdown by Region Conversion Rate Total Spend Average spend per User Total Savings Monthly Savings per Active User Number of Calls to Helpdesk Number of Emails to Helpdesk Most Popular helpdesk areas % of Successful helpdesk Outcomes Reports shall be available within five working days of the month or quarter end In order for Contracting Authorities to meet the tax liability (as part of the end of year settlement) to award prizes, the Supplier shall provide annually at the end of each tax year; o the name of each prize winner and, o details of the prize won and value. Essential requirements broken down by diversity coding The number of instances where vouchers / goods and services have been ordered or supplied incorrectly, the reason for this, what the remedy was, how long it took to correct matters and the impact on the employee(s) affected; The number of concerns or complaints received from Users about the scheme, and their reasons and any corresponding actions being taken or recommendations for action; The number of helpline queries broken down by type (e.g. telephone, email); The number of refused orders and the reasons for refusal; The number of orders processed within target; The number of orders processed outside of target and the reason; The amount of time that IT based solutions are unavailable; Details of any Suppliers that have not received the correct payment on the date agreed, the reason and any corresponding actions being taken or recommendations for action; Any information received from Suppliers about the level of service provided by the Managed Service (including information about complaints and suggestions for improvement to the service) and any corresponding actions being taken or recommendations for action; Details of any marketing initiatives undertaken and any responses received to previous ...
Management Information and Reporting. SCHEDULE 1:……………………………………. ……..SERVICE LEVEL AGREEMENT SCHEDULE 2:……………………………………...KEY PERFORMANCE INDICATORS SECTION 5
Management Information and Reporting. The Schedule sets out the management information and reporting requirements applicable in the Contract
