Mechanisms for managing complaints and requests Sample Clauses

Mechanisms for managing complaints and requests. In principle, the PIU will take all measures possible to settle amicably all complaints that may be filed with respect to the Task. However, the complaint management procedure must be diversified for integration with the administrative procedures applied at various stages of preparing the Task. 11.1. General rules of managing complaints and requests a. submitted prior to applying for the RLLD, b. submitted during public consultation over the draft LA&RAP, c. submitted after the issue of the RLLD and the decision setting the amount of compensation for the dispossessed property, d. submitted directly to XXX, PCU, SWM, WB or any other entity acting on behalf of PAPs, while applying for the IPIP. Diagram 5. General mechanism for managing complaints and requests. 11.2. Special mechanisms for managing complaints and requests
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Mechanisms for managing complaints and requests. This LA&RAP adopts a rule that the PIU shall take all measures to handle any Task-related complaints in an amicable manner. The complaint management procedure must be differentiated for integration with administrative procedures applied at various stages of preparing the Task. 11.1 General rules of managing complaints and requests The general mechanism for managing complaints and requests shall apply to the following complaints and requests: a) submitted before the PGW WP RZGW applies for the building permit, b) submitted during public consultation over the draft RAP, c) submitted directly to the Investor while obtaining the building permit or reaching the agreements on the amount of compensation, d) submitted after issuing the building permit and/or reaching the agreements on the amount of compensation, e) submitted directly to the PIO, PCU, PGW or WB, or another entity acting on behalf of a PAP. In relation to this mechanism, the basic principle adopted by the PIU is granting the right to lodge a complaint or request regarding the Tasks to anyone, irrespective of whether his/her real property, rights or assets are on the area intended for the Contract execution. Filing complaints or motions is not subject to fees. In addition, the person submitting a complaint or request shall not be exposed to any detriment or objection due to submitting such a complaint or request. Complaints and requests can be submitted in writing, electronically and orally to be included in the minutes. They may be submitted directly at the premises of the PIO (at the address of the RZGW in Szczecin, xx. Xxxx Xxxxxxxxxxx 00X, 00-000 Xxxxxxxx, by phone +00 00 000 00 00 or to e-mail address: xxxxxxx.xx@xxxx.xxx.xx)), the Consultant (to the following address: SWECO Consulting Sp. z o.o. ul. Xxxxxxxxxxxx 00, 00-000 Xxxxxxxx, by phone +00 000 000 000 or to e-mail address: xxxx.xxxxxxxx@xxxxx.xx) and of the Contractor who will be selected for the Task execution. Complaints and requests shall be archived in a separate register, with the specification of the dates when they were submitted, the dates when responses were provided and the method of examination. If the consideration of a request or complaint requires a previous explanation, the process will include collection of materials as well as analysis, studies, etc. In such an event, a reply to the complaint or request will be given in 14 days from the date of submission. When it is not necessary to conduct an investigation procedure, a ...
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Mechanisms for managing complaints and requests. ‌ In principle, the PIU will take all measures possible to settle amicably all complaints that may be filed with respect to the Task. However, the complaint management procedure must be diversified for integration with the administrative procedures applied at various stages of preparing the Task. 11.1 General rules of managing complaints and requests‌ One of the overriding general principles for submitting complaints is that anyone may submit a complaint regarding the Task, whether or not his property, rights or other goods are located on the site of the Investment Project. Additionally, the complaints and requests are filed free of charge. The person submitting a complaint or request may not be exposed to any detriment or charge due to the submission. The general mechanism for managing complaints and requests will be applied to requests and complaints: a. submitted prior to applying for the IPIP, b. submitted during public consultation over the draft LA&RAP, c. submitted after the issue of the IPIP and the decision setting the amount of compensation for the dispossessed property, d. submitted directly to XXX, PCU, SWM, WB or any other entity acting on behalf of PAPs, while applying for the IPIP. Drawing 5. General mechanism for managing complaints and requests. 11.2 Special mechanisms for managing complaints and requests‌ Special rules for managing complaints and requests are directly linked with the procedure for issuing the IPIP and setting the amount of compensation for the lost title to the property and related goods, such as civil-law profits, machinery or equipment, which are unsuitable in another location. Specific rules on the management of complaints and requests are applied during the procedure for issuing the IPIP, in the negotiations on compensation to be conducted once the IPIP is issued, in the procedure for issuing the province governor's decision setting the amount of compensation, and in appeal and judicial procedures regarding the IPIP and compensation.
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Related to Mechanisms for managing complaints and requests

  • Delays and Complaints Delivery delays and service complaints will be monitored on a continual basis. Documented inability to perform under the conditions of the contract, via the Complaint to Vendor process (PUR 7017 form) contemplated for this Contract, may result in default proceedings and cancellation.

  • Mechanisms for Cooperation Pursuant to Article 149 (Objectives), the Parties hereby establish a Committee on Cooperation comprising representatives of each Party.

  • Product Complaints Subdistributor shall promptly notify Distributor of (but in no event later than 24 hours after receipt), and provide, upon Distributor’s request, reasonable assistance to address and investigate, any complaint or adverse claim about any Product or its use of which Subdistributor becomes aware;

  • Procurement Related Complaints and Administrative Review 49.1 The procedures for making a Procurement-related Complaint are as specified in the TDS. 49.2 A request for administrative review shall be made in the form provided under contract forms.

  • COMPLAINTS AND GRIEVANCES 7.01 If an employee has a complaint concerning the application, interpretation, administration, or alleged violation of any of the provisions of this Agreement, he/she shall take the matter up orally with his/her immediate Supervisor or designate within five (5) business days after the circumstance giving rise to the complaint. The Supervisor or designate will give his/her answer to the 7.02 If such complaint or question is not settled to the satisfaction of the employee, then the following steps of the grievance procedure may be invoked in order. It is understood that a grievance must be lodged within five (5) business days after receiving the Supervisor’s or designate response to the complaint as per article 7.01. STEP 1 Any employee grievance shall be set forth in writing, in duplicate, and shall be presented to the Supervisor. The submissions shall include reference to the specific clause and article of the Agreement allegedly violated or misinterpreted and redress sought. The Supervisor shall review the grievance and reply in writing to the Union within five (5) business days, giving his/her disposition and his/her reason thereof. STEP 2 If a settlement has not been reached under Step 1, the employee may within five (5) business days of the Supervisor's reply, refer the grievance to the Administrator of the Home, at interest, or his/her nominee. The Administrator of the Home or his/her nominee together with the employee and his/her Supervisor, and his/her Xxxxxxx, shall meet within five (5) business days of reference to the Administrator of the Home. The Administrator of the Home shall give his/her reply in writing to the Union within five (5) business days after date of meeting. STEP 3 If settlement has not been reached under Step 2, the employee may refer the grievance to his/her Union Grievance Committee which may within five (5) business days of the Administrator's reply refer the grievance to the Director of Human Resources or his/her designate. Within five (5) business days the Director of Human Resources or his/her designate together with such other representation as may be chosen to represent the Employer shall meet with the Union Grievance Committee to discuss the grievance. At this meeting a full-time representative of the Union may be present, if his/her presence is requested by the Employer or the Union. Written reply to the grievance shall be given to the Union within five (5) business days after such meeting. If a grievance is not settled to the satisfaction of either party to this Agreement by the procedure outlined above, then either party may, within ten (10) working days of the reply of the Director of Human Resources, refer the grievance to arbitration in accordance with the provisions contained in Article 9. 7.03 Any of the time allowances provided in the Article may be extended by mutual agreement in writing between the Union and the Employer. 7.04 Notwithstanding the provisions of the Ontario Labour Relations Act, any grievance not initiated or appealed at any stage of the grievance procedure, including reference to arbitration within the limits stipulated, shall be considered settled on the basis of the last decision and NOT subject to further appeal. 7.05 No employee written reprimand shall be entered in an employee's personnel file unless the employee and Local Recording Secretary or designate are given a copy of such written reprimand. 7.06 Saturdays and Sundays and paid holidays shall not be considered working days within the scope of this Article.

  • Complaints and Appeals As a Premera member, you have the right to offer your ideas, ask questions, voice complaints and request a formal appeal to reconsider decisions we have made. Our goal is to listen to your concerns and improve our service to you. If you need an interpreter to help with oral translation, please call us. Customer Service will be able to guide you through the service. We would like to hear from you. If you have an idea, suggestion, or opinion, please let us know. You can contact us at the addresses and telephone numbers found on the back cover. Please call us when you have questions about a benefit or coverage decision, our services, or the quality or availability of a healthcare service. We can quickly and informally correct errors, clarify benefits, or take steps to improve our service. We suggest that you call your provider of care when you have questions about the healthcare they provide.

  • Complaints If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.

  • Errors, Questions, and Complaints a. In case of errors or questions about your transactions, you should as soon as possible contact us as set forth in Section 6 of the General Terms above. b. If you think your periodic statement for your account is incorrect or you need more information about a transaction listed in the periodic statement for your account, we must hear from you no later than sixty (60) days after we send you the applicable periodic statement for your account that identifies the error. You must: 1. Tell us your name; 2. Describe the error or the transaction in question, and explain as clearly as possible why you believe it is an error or why you need more information; and, 3. Tell us the dollar amount of the suspected error. c. If you tell us orally, we may require that you send your complaint in writing within ten (10) Business Days after your oral notification. Except as described below, we will determine whether an error occurred within ten (10) Business Days after you notify us of the error. We will tell you the results of our investigation within three (3) Business Days after we complete our investigation of the error, and will correct any error promptly. However, if we require more time to confirm the nature of your complaint or question, we reserve the right to take up to forty-five (45) days to complete our investigation. If we decide to do this, we will provisionally credit your Eligible Transaction Account within ten (10) Business Days for the amount you think is in error. If we ask you to submit your complaint or question in writing and we do not receive it within ten (10) Business Days, we may not provisionally credit your Eligible Transaction Account. If it is determined there was no error we will mail you a written explanation within three (3) Business Days after completion of our investigation. You may ask for copies of documents used in our investigation. We may revoke any provisional credit provided to you if we find an error did not occur.

  • Processing Grievances The Association Representative involved and the grieving supervisor shall not leave work or disrupt departmental routine to discuss grievances without first requesting permission from his/her immediate superior, which shall not be unreasonably withheld. The Association Representative and the grieving supervisor shall be allowed a reasonable amount of time during working hours while on the Appointing Authority's premises when a grievance is investigated or presented in Steps 1 and 2.

  • Complaints Investigation The employee who complains of harassment under the provisions of the Human Rights Code must first comply with the Employer’s harassment policy procedures before filing a grievance or human rights complaint.

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