Member Service. 8.1 SNAC will staff its SNAC Call Centers adequately to meet call volume and service levels described in Program Exhibit 1 for AGI Members.
8.2 SNAC will cooperate with AGI in establishing and implementing CSR training and refresher courses and materials designed to educate CSRs on AGI Programs and procedures in compliance with the standards described in Program Exhibit 1.
8.3 SNAC will use commercially reasonable efforts to maintain its network of Independent Service Providers at participation levels adequate to meet its obligations pursuant to this Agreement, but the number of Independent Service Providers and the contract terms, conditions and compensation for Independent Service Providers shall be left to SNAC’s sole and absolute discretion.
Member Service. Alloya agrees to the:
1. Reasonable set-up assistance in dealing with Federal Reserve Banks, other sending banks, printers, processors and other providers of services and supplies.
2. Provision of a toll-free telephone number at Alloya for operational assistance to Member.
3. Notification to first depositing institution on all large-return Items.
4. Daily notification (by Alloya’s “TranZact” computer-to-computer communication system or other mutually agreed-upon means) of check adjustment entries.
5. Daily settlement for Member with other financial institutions.
6. On-call assistance for trace-back and other needs in adjustment entries.
7. Assistance in collection of late-return “without-entry” Items by returning direct to the Item’s first depositing institution.
8. Rapid resolution of overages by generating a check, if requested by Member.
9. Provision of daily settlement totals to Member, by Alloya’s “TranZact” computer-to-computer communication system.
10. Upon request, assist Member in making an expedited recredit claim against an indemnifying bank under Check 21.
Member Service. The Company and Merchant shall cooperate with each other in a reasonable manner to appropriately resolve any consumer complaints that may arise from the Vouchers. Each party shall, when necessary or appropriate, or when reasonably requested by other parties, undertake a factual investigation of consumer complaints arising out of the Vouchers and/or the goods, services, and/or experiences offered or provided in connection with the Vouchers. Any consumer complaints that principally concern the delivery of the Voucher shall be immediately forwarded to the Company; all other consumer complaints shall be immediately forwarded to Merchant.
Member Service. Costco or an entity designated by Costco will be responsible for Member inquiries regarding the Photo Products. Under no circumstance shall Fulfillment Provider attempt to address or resolve Member service issues directly with Members, unless specifically requested to do so by an authorized Costco employee or representative. Fulfillment Provider will use its best efforts to resolve issues to the Member’s satisfaction, including but not limited to, providing full refunds to Members.
Member Service. If you need assistance with Electronic Banking, or if you need to communicate with Baylands Family Credit Union, please notify us: Call Baylands Family Credit Union at 000-000-0000 or toll-free 000-000-0000. You agree that we may record the conversations our employees have with you to monitor the quality of service and accuracy of information provided to you. Write to us at: Baylands Family Credit Union, Member Services, P O Box 392, West Point, VA 23181.
Member Service. If you would like assistance with Bill Pay, or would like to communicate with Baylands Family Credit Union, please notify us: Send a secure electronic message within the Electronic Banking Service. Call 000-000-0000 or toll-free 000-000-0000. You agree that we may record conversations with you to monitor the quality of service and accuracy of information provided to you. This will also help to ensure that your instructions are followed. Write to us at: Baylands Family Credit Union, P O Box 000 Xxxx Xxxxx, XX 00000.
Member Service. If you need assistance with Online and Electronic Banking, or if you need to communicate with Evergreen Credit Union, please notify us by calling Evergreen Credit Union at (000) 000-0000, or by writing to us at: Evergreen Credit Union, Online Banking Services, XX Xxx 0000, Xxxxxxxx, Xx., 00000-0000.
Member Service. If you would like assistance with Xxxx Pay, or would like to communicate with Evergreen Credit Union, please notify us by: Sending a secure electronic message to our Evergreen Credit Union Online Banking Member Service area. Calling (000) 000-0000. You agree that we may record conversations with you to monitor the quality of service and accuracy of information provided to you. This will also help to ensure that your instructions are followed. Writing to us at: Evergreen Credit Union, XX Xxx 0000, Xxxxxxxx, XX 00000.
Member Service. Toll-free telephone access to Member Service for the Program for use by Members, SPONSOR benefits personnel, and physicians • Gatekeeper Program – Medco’s assistance program for older adults • 24-hour access to a Medco pharmacist via toll-free telephone service • TDD-TTY services for hearing impaired • Standard Medco website capabilities, including: − online prescription ordering and status − prescription pricing information − coverage and benefit plan information − health news information • Clinical and plan consulting, analysis, and cost projections • Annual analysis of Program utilization, impact of Plan Design changes, and intervention programs As required by federal law, all commercial secondary claims will be adjusted automatically as a result of adjustments to the Part D primary claim where Medco is the PBM for both payors. • If a primary Part D payor owes the secondary payor money, the secondary commercial payor will automatically be credited the amount owed. • If a secondary commercial payor owes the primary Part D payor money, the secondary commercial payor will be debited the amount owed and Medco will reimburse the primary Part D payor. • The amount debited or credited will never be more than the actual change in the claim that the payor is responsible for based on the benefit design. IDs may be set up at a charge of $250/user per month. External claims integration charge is separate and quoted upon request. Equipment, installation, and Internet access charges are the responsibility of SPONSOR. Specifically assigned user IDs may not be exchanged with, or used by, third parties (e.g., consultants) or other SPONSOR personnel. Third parties desiring access must be approved by Medco and must sign Medco’s Third- Party Access agreement, accompanied by SPONSOR’s letter of authorization. 3 Medco will credit SPONSOR with 85% of all audit recoveries that Medco’s Pharmacy Audit Program recovers on behalf of SPONSOR. Medco will retain 15% of the total recoveries to defray administrative costs of Medco’s Pharmacy Audit Program.
