SAAS SERVICES AND SUPPORT Sample Clauses
SAAS SERVICES AND SUPPORT. 1. Subject to the terms of this Agreement, Company will use commercially reasonable efforts to provide Customer the Services. As part of the registration process, Customer will identify an chatadministrative user name and password for Customer’s Company account. Company reserves the right to refuse registration of, or cancel passwords it deems inappropriate.
2. Subject to the terms hereof, Company will provide Customer with reasonable technical support services in accordance with Company’s standard practice.
SAAS SERVICES AND SUPPORT. 1.1 Subject to the terms of this Agreement, Company will use commercially reasonable efforts to provide Customer the agreed upon Services.
1.2 Subject to the terms hereof, Company will provide Customer with reasonable technical support in accordance with the Company’s standard practice.
SAAS SERVICES AND SUPPORT. Subject to the terms of this Agreement, Grass Valley will use commercially reasonable efforts to provide Customer with (i) the SaaS Services and (ii) reasonable technical support and managed services.
SAAS SERVICES AND SUPPORT. 1.1. Subject to the terms of the Agreement (which comprises the order form entered into between Company and Customer for the provision of the Services (the "Order Form"), and these Terms of Service (including any Exhibits to it) as amended from time to time), Company will use commercially reasonable efforts to provide Customer the Services during the Term (as defined in Section 5.1 below). The parties shall work together to integrate the Services into Customer's hotel property management system and direct booking channel.
1.2. As part of the registration process, Customer will identify an administrative user name and password for Customer’s Company account. Company reserves the right to refuse registration of, or cancel passwords it deems inappropriate.
1.3. Customer recognises that Company is always innovating and finding ways to improve the Services with new features and services. Customer therefore agrees that the Services may change from time to time and no warranty, representation or other commitment is given in relation to the continuity of any functionality of the Service.
1.4. Subject to the terms hereof, Company will provide Customer with reasonable technical support services in accordance with the terms set forth in Exhibit A.
SAAS SERVICES AND SUPPORT. 1.1 Subject to these terms and conditions of use, in addition to any terms contained on an Order Form referencing these terms and the Cloud Services Rider attached hereto(collectively, the “Agreement”) Hustle will provide Customer access to the Hustle software-as-a-service communication platform and related services as described in an applicable Order Form (“Services”).
1.2 Subject to the terms hereof, Hustle will provide Customer with technical and customer support services in accordance with Hustle’s standard practices then in effect and as described in an applicable Order Form, which is referenced and incorporated herein.
SAAS SERVICES AND SUPPORT. 1.1 Subject to the terms of this Agreement (the “Terms”), Reduct will use commercially reasonable efforts to provide Customer the Services in accordance with the Service Level Terms in Exhibit A. As part of the registration process, Customer will identify an administrative user name and password for Customer’s Reduct account. Reduct reserves the right to refuse registration of or cancel passwords it deems insecure.
1.2 Subject to the Terms, Reduct will provide Customer with commercially reasonable technical support services in accordance with the terms set forth in Exhibit B.
SAAS SERVICES AND SUPPORT. 1.1 Subject to and conditioned on Customer's payment of the Fees and compliance and performance in accordance with all other terms and conditions of this Agreement, Provider hereby authorizes Customer to access and use, solely during the Term, the Services and such Provider Materials as Provider may supply or make available to Customer solely for the Permitted Use by and through Authorized Users in accordance with the Specifications and the conditions and limitations set forth in this Agreement. This authorization is non-exclusive and, other than as may be expressly set forth in Section 9.2, non-transferable. Customer may make reasonable requests for the addition of Authorized Users through written request submitted to Provider’s Service Manager. Provider shall authorize the requested Authorized Users within a reasonable period of time after written notice is received. Provider may refuse access to the Services and Provider Materials to independent contractors and consultants of Customer that are competitors of Provider. Customer remains responsible for compliance by each Authorized User with all of the terms and conditions of this Agreement and any such use of the Services by such Authorized User is for the sole benefit of Customer.
1.2 Nothing in this Agreement grants any right, title or interest in or to (including any license under) any Intellectual Property Rights in or relating to, the Services, Provider Materials or Third Party Materials, whether expressly, by implication, estoppel or otherwise. All right, title and interest in and to the Services, the Provider Materials and the Third Party Materials are and will remain with Provider and the respective rights holders in the Third Party Materials.
1.3 Subject to and conditioned on Customer's and its Authorized Users' compliance with the terms and conditions of this Agreement, during the Term, Provider shall use commercially reasonable efforts to provide to Customer and its Authorized Users the Services in accordance with the Specifications and terms and conditions hereof, including to host, manage, operate and maintain the Service Software for remote electronic access and use by Customer and its Authorized Users in substantial conformity with the Service Level Terms attached hereto as Exhibit A.
1.4 Each party shall, throughout the Term, maintain within its organization a service manager to serve as such party's primary point of contact for day-to-day communications, consultation and decision-making ...
SAAS SERVICES AND SUPPORT. 1.1 Subject to the terms of this Agreement, Company will use commercially reasonable efforts to provide Customer the Services [in accordance with the Service Level Terms attached hereto as Exhibit A]. As part of the registration process, Customer will identify an administrative username and password for Customer’s Company account. Company reserves the right to refuse registration of, or cancel passwords it deems inappropriate. EXHIBIT A — Service Level Terms: The Services shall be available 99.9%, measured monthly, excluding holidays and weekends and scheduled maintenance. If Customer requests maintenance during these hours, any uptime or downtime calculation will exclude periods affected by such maintenance. Further, any downtime resulting from outages of third party connections or utilities or other reasons beyond Company’s control will also be excluded from any such calculation. Customer’s sole and exclusive remedy, and Company’s entire liability, in connection with Service availability shall be that for each period of downtime lasting longer than three days, Company will credit Customer 5% of Service fees for each period of 60 or more consecutive minutes of downtime; provided that no more than one such credit will accrue per day. Downtime shall begin to accrue as soon as Customer (with notice to Company) recognizes that downtime is taking place, and continues until the availability of the Services is restored. In order to receive downtime credit, Customer must notify Company in writing within 24 hours from the time of downtime, and failure to provide such notice will forfeit the right to receive downtime credit. Such credits may not be redeemed for cash and shall not be cumulative beyond a total of credits for one (1) week of Service Fees in any one (1) calendar month in any event. Company will only apply a credit to the month in which the incident occurred. Company’s blocking of data communications or other Service in accordance with its policies shall not be deemed to be a failure of the Company to provide adequate service levels under this Agreement.
1.2 Subject to the terms hereof, Company will provide Customer with reasonable technical support services in accordance with Company’s standard practice. Technical support includes access to Senya online chat services (available from 6am PST - 5pm PST M-F), access to phone support, email support, etc. EXHIBIT B — Support Terms: Company will provide Technical Support to Customers via online chat, telepho...
SAAS SERVICES AND SUPPORT. 1.1 Subject to the terms of this Agreement, OpenCampus UK Limited will use commercially reasonable efforts to provide Customer the Services in accordance with the Service Level Terms attached hereto as Exhibit B. As part of the registration process, Customer will identify an administrative user name and password for The Customer’s Company account. OpenCampus UK Limited reserves the right to refuse registration of, or cancel passwords it deems inappropriate.
1.2 Subject to the terms hereof, OpenCampus UK Limited will provide The Customer with reasonable technical support services in accordance with the terms set forth in Exhibit C.
SAAS SERVICES AND SUPPORT. 1.1 Subject to the terms of this Agreement, and upon acceptance by PeopleGrove of a signed Order Form, PeopleGrove will provide Customer the Services in accordance with the Service Level Terms attached hereto as Exhibit A. The initial order is attached to this Agreement as the initial Order Form. Any future orders under this Agreement will be executed using an Order Form substantially in a similar form to the initial Order Form.
1.2 Subject to the terms hereof, PeopleGrove will provide Customer with reasonable technical support services in accordance with the Service Level Terms attached hereto as Exhibit A.