Service Audits. During the Term but not more frequently than once per year, upon reasonable prior notice to the BNY Mellon Executive, BNY Mellon shall provide Voya Auditors with access to, and assistance and information that they may reasonably require with respect to, the Service Locations and Services for purposes of auditing BNY Mellon’s compliance with the Agreement. Upon notification that an audit identifies that BNY Mellon is not in compliance with the Agreement, BNY Mellon shall promptly correct such noncompliance (wherein the manner of remediation shall be in accordance with BNY Mellon’s own policies and procedures regarding remediation; provided, however, that BNY Mellon may not unduly delay any such remediation).
Service Audits. Upon reasonable prior notice to the Cognizant Service Delivery Executive, Cognizant Group shall provide NAIC Auditors with reasonable access to, and any assistance and information that they may reasonably require with respect to, the applicable portions of the Service Locations and Services for purposes of auditing Cognizant Group’s compliance with this Agreement and applicable Law. Upon notification that an audit identifies that: (1) Cognizant Group is not in compliance with this Agreement; or (2) NAIC Group is not in compliance with applicable Laws due to Cognizant Group’s non-compliance with this Agreement, then in each case, Cognizant Group shall promptly correct such non-compliance and, if such correction takes more than 72 hours to complete, Cognizant Group shall provide NAIC a plan for correcting such non-compliance no later than 24 hours after such 72 hour period, for NAIC’s review and approval.
Service Audits. 9.1 ECC will endeavour to undertake service audits of CT schemes annually. Schemes will be given 24 hours notice of an audit. The Community Transport Scheme shall keep records with regard to its operation, any or all of which may be requested for inspection by ECC auditors. The audit will look at least the following but could include all data held by the Community Transport Scheme: Administration and Office Procedures, Public Liability Insurance, Employer’s Liability Insurance, Vehicle(s) Insurance, Permits – Section 19 and 22, ‘0’ licence where held, Driver licence checks, both volunteers and paid staff, Disclosure Barring Service records, Training records for paid staff and volunteers to show attainment of appropriate driver training such as MIDAS or other relevant professional qualification, Social Car drivers – MOT and Insurance covering the volunteering period, Daily vehicle checks, defect reporting procedures and action logs, Vehicles – fire extinguisher and first aid kit, Vehicles – wheelchair restraints, seat belts & seat fixing mechanisms.
Service Audits. Upon notice from Customer, Provider and its Subcontractors will provide Customer, and agents and any regulators thereof (“Customer Auditors”) with access to and any assistance that they may reasonably require with respect to the Provider systems and locations from which the Services are being provided for the purpose of performing audits or inspections of the Services and the business of Customer relating to the Services, including operational, security, financial and other audits. If any audit by a Customer Auditor results in Provider being notified that Provider or its Subcontractors are not in compliance with any applicable Law, audit requirement or other requirement set forth in this Agreement, Provider will, and will cause its Subcontractors to, promptly take actions to comply with such Law, audit requirement or other requirement at Provider’s expense.
Service Audits. Upon notice from Dxxx, Service Provider and Service Provider Agents will provide Dxxx, and any Governmental Authority or other third parties who are not Service Provider Competitors and who are not hired on a contingency fee basis (“Dxxx Auditors”) with access to and any assistance that they may require with respect to the Service Locations and the Service Provider Systems for the purpose of performing audits or inspections of the Services and the business of Dxxx relating to the Services (excluding other Service Provider customer data and records or Service Provider’s cost data or internal cost analysis), including (1) audits and examinations required by Governmental Authorities, (2) audit of Service Provider’s compliance with the terms of this Agreement, (3) audit of Service Provider’s operational and security-related procedures with respect to the Services, (4) confirming that control procedures are suitably designed to provide reasonable assurance that the stated internal control objectives will be achieved if the procedures operate as designed and (5) confirming that those control procedures, in fact, operated effectively and continuously at all times during the audited period. If any audit by a Dxxx Auditor results in Service Provider being notified that Service Provider or Service Provider Agents are not in compliance with any Law, audit requirement or other requirement set forth in this Agreement, Service Provider will, and will cause Service Provider Agents to, promptly take actions to comply with such Law, audit requirement or other requirement. *** indicates where a confidential portion has been omitted and filed separately with the Commission
Service Audits. Upon notice from Authorized Purchaser, Contractor will provide (A) Authorized Purchaser, (B) Authorized Purchaser’ agents, (C) the Oregon Secretary of State, (D) any regulatory authority, and (E) any other entity directed to audit Authorized Purchaser by a regulatory authority ((A) through (E), collectively, “Authorized Purchaser Auditors”) with access to and any assistance that they may
Service Audits. Recommendations on new and obsolete tests.
Service Audits. Upon reasonable advance notice from Customer (which normally will be at least [***] Business Days, but may be less if Customer requires, in its sole discretion, that certain audits, such as physical security audits, be conducted upon shorter notice), Provider and Provider Agents will provide Customer, Customer Group, Customer Agents, and any and all regulators of Customer (“Customer Auditors”) with access to and any assistance that they may require with respect to the Service Locations and the Systems (other than access to a Shared Service Delivery Environment) for the purpose of performing audits or inspections of the Services and the business of Customer relating to the Services, including operational, security, safety, health, financial, social responsibility, and other audits, including but not limited to emergency response, disaster recovery, and business continuity. Pursuant to Juniper – IBM, MSA, dated 12-31-2018 MA-IB-00136-2018 written notice to Provider, Customer Auditors will be granted escorted access to Provider’s Shared Service Delivery Environments (other than a cloud services environment) for the purposes of addressing any significant security or service risks described in such notice. Provider will make every reasonable effort to comply with Customer request in a timely manner. If any audit by a Customer Auditor results in Provider being notified that Provider or Provider Agents are not in compliance with any Law or other requirement set forth in the Agreement, Provider will, and will cause Provider Agents to, promptly take actions to comply with such Law, or other requirement in the Agreement at no additional expense to Customer. Any third parties who perform audits under this Agreement will be Customer Agents which perform or render auditing services to or for Customer and are not an IBM Competitor and will execute an appropriate confidentiality agreement provided in advance in writing to Customer. Audits will be conducted during reasonable business hours and be conducted no more than twice annually and apply only to the previous twelve months’ activities (or, if longer, the time since the last previous audit) except in the case of audits required or performed by a Governmental Authority or security or emergency response, disaster recovery and business continuity audits, which may be conducted at any time on an ad-hoc basis.
Service Audits. Subject to Section 21.01 and upon reasonable prior notice to the Milliman Contract Manager and not more than once per year (unless an additional audit is required by Law, to satisfy any fiduciary obligations of Voya Group or to confirm any non-compliance with this Agreement determined in a prior audit has been corrected), Milliman Group shall provide Voya Auditors with access to, and any assistance and information that they may reasonably require with respect to, the Service Locations and Services for purposes of auditing Milliman Group’s compliance with this Agreement and applicable Law. Upon notification that an audit identifies that: (1) Milliman Group is not in compliance with this Agreement; or (2) Voya Group is not in compliance with applicable Laws due to Milliman Group’s non-compliance with this Agreement or applicable Laws, in each case, Milliman Group shall promptly correct such non-compliance and if such correction takes more than 72 hours to complete Milliman Group shall provide Voya a plan for correcting such non-compliance no later than 24 hours after such 72 hour period, for Voya’s review and approval.
Service Audits. Upon reasonable prior notice to the Supplier Service Delivery Executive, Voya Auditors may audit systems, facilities, processes, records, subcontractors of Supplier, including for purposes of: (1) verifying the integrity of Voya Data, (2) examining the systems that process, store, support and transmit Voya Data (including system capacity, performance and utilization), (3) examining internal controls (e.g., financial controls, compliance controls (to include gift, entertainment and charitable contributions reporting related to Voya Group personnel), human resources controls, organizational controls, input/output controls, system modification controls, processing controls, system design controls and access controls), pertaining to the Services including those controls required by this Agreement or the Policies and Procedures Manual, (4) examining Supplier’s performance of the Services, (5) examining Supplier’s measurement, monitoring and management tools, (6) examining incidents or issues with the Services, (7) enabling Voya Group to meet applicable legal, regulatory and contractual requirements, and (8) otherwise verifying compliance with Supplier’s obligations under this Agreement or applicable Law relating to the provision of Services. Supplier shall provide Voya Auditors with (a) any assistance and information that they may reasonably require in conducting any such audit, including installing and operating audit software subject to restrictions or procedures reasonably required by Supplier, (b) make requested members of the Service Delivery Organization, records and information available to Voya Auditors, and (c) in all cases, provide such assistance, personnel, records and information in a prompt manner to facilitate the timely completion of any such audit. Upon notification that an audit identifies that: (i) Supplier is not in compliance with this Agreement; or (ii) Voya Group is not in compliance with applicable Laws due to Supplier's non-compliance with this Agreement, then in each case, Supplier shall promptly correct such non-compliance and, if such correction takes more than 72 hours to complete, Supplier shall provide Voya a plan for correcting such non-compliance no later than 24 hours after such 72 hour period, for Voya's review and approval. – Voya Confidential – 42
