SERVICE PERFORMANCE REPORTS Sample Clauses

SERVICE PERFORMANCE REPORTS. ETRX will deliver to the JOC for each calendar quarter (within thirty (30) days of the end of such quarter), commencing with the calendar quarter beginning January 1, 2004, service performance reports (“Service Performance Reports”) that identify, for each JOC approved key Service activity, the Service Performance Level for that activity. The JOC will review the parties’ performance during the relevant time period (including but not limited to the information, contained in the Service Performance Reports), and will provide feedback to both ETRX and HR regarding the performance of their respective responsibilities under this Agreement. The JOC will also periodically review the definitions and measurements used in the Service Performance Reports and revise them as necessary to reflect the most appropriate measures of ETRX and HR performance.
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SERVICE PERFORMANCE REPORTS. (SPR) - Seller will provide reports of Seller's performance against the objectives stated in this contract on a quarterly basis.
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SERVICE PERFORMANCE REPORTS. (SPR) - Supplier will provide quarterly reports of Supplier's performance against the objectives stated in this Article 10.
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SERVICE PERFORMANCE REPORTS. On at least the timely basis as stipulated in the Statement of Work, Vendor shall create, maintain and deliver to City written reports (the "Service Performance Report") containing accurate, complete and current records, files, and information concerning the Services, including performance reports, change reports and reports on resource utilization that document Vendor's delivery of the Services for the previous period of time, in accordance with the reporting requirement stipulated in the Statement of Work, and that is reasonably sufficient to enable City to assess and to review Vendor's compliance with Service operational, functional and technical levels stipulated in the Statement of Work.
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SERVICE PERFORMANCE REPORTS. Service Performance Reports will be prepared by the Exult Country Representative and shall include information, as applicable, on the RSLs, KPIs, KPI Failures, Key Incidents and the procedures followed in relation to them and shall set out the measures required to reduce the likelihood of a recurrence of the relevant KPI Failure and/or Key Incidents. Service Performance Reports shall be issued by Exult Supplier:
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SERVICE PERFORMANCE REPORTS. Post Mortems are special investigations undertaken after an incident has been cleared or resolved. Its purpose is to establish the cause of an incident and to prevent a further occurrence. The investigation will be carried out, and findings will be reported. The KORE Technical Support Group acts as the single point of contact for Customer to report network problems, receive updates on particular troubles, or answer any network questions or operational problems with existing services. The KORE Technical Support Group is available during Business Hours of 9 AM to 6 PM CST. Additionally, KORE manages 24/7 Network monitoring and reporting for all major network continuity functions. Major network related matters arising outside of normal Business Hours are handled through a pre-determined escalation process defined within the service level objectives. If the issue reported to the KORE Technical Support Group over the phone cannot be resolved immediately, the Technical Support Group will open a trouble ticket, and you will be provided a trouble ticked reference number to Customer. KORE can access individual Subscribers and verify the state of the Network for all supported services. KORE performs network trace testing in conjunction with its customers and network suppliers as needed on individual Subscribers for advanced fault diagnostics. Should technical support be requested and no fault found in the network or service elements, or that KORE is required to provide service to resolve technical or applications deficiencies in the Customers application, then KORE will charge for provision of these services the rate as outlined in the current pricing tables. KORE will endeavor to support the Customer’s wireless services, which apply to the system elements controlled by KORE. However, given the nature of Customer’s wireless services, the majority of these services reside on the systems of Network Operators that are not controlled by KORE. As such, KORE is only obligated to use its reasonable commercial efforts to provide a timely resolution. 1 Customer Request Acknowledgement 30 Mins 2 Emergency Deactivation 2 Hrs 3 SIM Activations 4 Hrs 24 Hrs 4 Feature Changes 4 Hrs 24 Hrs 5 Non-Emergency Deactivation 4 Hrs 24 Hrs 6 Pre-Activation (tied to Stock Order) Same Day (if taken before 3:30 PM) 7 Stock Orders Same Day (if taken before 3:30 PM) 8 Account Setups - VPN/SMS Thursday – Request received by Tuesday Prior CDR Request 5 days (US) 1 day (CDN) Admin/Billing 24 Hrs P...
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SERVICE PERFORMANCE REPORTS. Service Performance Reports will be prepared by the Exult Country Representative and shall include information, as applicable, on the RSLs, KPIs, KPI Failures, Key Incidents and the procedures followed in relation to them and shall set out the measures required to reduce the likelihood of a recurrence of the relevant KPI Failure and/or Key Incidents. Service Performance Reports shall be issued by Exult Supplier: ------------------- * Confidential treatment is requested for redacted portion. Confidential redacted portion has been omitted and filed separately with the Securities and Exchange Commission. 146 (i) monthly to the BPA Country Representative to cover information relating to the previous month; and
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SERVICE PERFORMANCE REPORTS. Service Performance Reports will be prepared by the Exult Country Representative and shall include information, as applicable, on the RSLs, KPIs, KPI Failures, Key Incidents and the procedures followed in relation to them and shall set out the measures required to reduce the likelihood of a recurrence of the relevant KPI Failure and/or Key Incidents. Service Performance Reports shall be issued by Exult Supplier: (i) monthly to the BPA Country Representative to cover information relating to the previous month; and (ii) each calendar quarter to the Regional Governance Panel to cover information relating to the previous calendar quarter.
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SERVICE PERFORMANCE REPORTS. Service Performance Reports will be prepared by the Exult Country Representative and shall include information, as applicable, on the RSLs, KPIs, KPI Failures, Key Incidents and the procedures followed in relation to them and shall set out the measures required to reduce the likelihood of a recurrence of the relevant KPI Failure and/or Key Incidents. Service Performance Reports shall be issued by Exult Supplier: (i) monthly to the BPA Country Representative to cover information relating to the previous month; and ---------- * Confidential treatment is requested for redacted portion. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange Commission. (ii) each calendar quarter to the Regional Governance Panel to cover information relating to the previous calendar quarter.
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Related to SERVICE PERFORMANCE REPORTS

  • Performance Reports None Specified

  • Historical Performance Information To the extent agreed upon by the parties, the Sub-Advisor will provide the Trust with historical performance information on similarly managed investment companies or for other accounts to be included in the Prospectus or for any other uses permitted by applicable law.

  • Annual Performance Review The Employee’s performance of his duties under this Agreement shall be reviewed by the Board of Directors or a committee of the Board of Directors at least annually and finalized within thirty (30) days of the receipt of the annual audited financial statements. The Board of Directors or a committee of the Board of Directors shall additionally review the base salary, bonus and benefits provided to the Employee under this Agreement and may, in their discretion, adjust the same, as outlined in Addendum B of this Agreement, provided, however, that Employee’s annual base salary shall not be less than the base salary set forth in Section 4(A) hereof.

  • Performance Reporting The State of California is required to submit the following financial reports to FEMA:

  • SCHEDULE FOR PERFORMANCE REVIEWS 7.1 The performance of the Employee in relation to his performance agreement shall be reviewed for the following quarters with the understanding that the reviews in the first and the third quarter may be verbal if performance is satisfactory:

  • Quarterly Contractor Performance Reporting Customers shall complete a Contractor Performance Survey (Exhibit I) for each Contractor on a Quarterly basis. Customers will electronically submit the completed Contractor Performance Survey(s) to the Department Contract Manager no later than the due date indicated in Contract Exhibit D, Section 17, Additional Special Contract Conditions. The completed Contractor Performance Survey(s) will be used by the Department as a performance-reporting tool to measure the performance of Contractors. The Department reserves the right to modify the Contractor Performance Survey document and introduce additional performance-reporting tools as they are developed, including online tools (e.g. tools within MyFloridaMarketPlace or on the Department's website).

  • CONTRACTOR PERFORMANCE AUDIT The Contractor shall allow the Authorized User to assess Contractor’s performance by providing any materials requested in the Authorized User Agreement (e.g., page load times, response times, uptime, and fail over time). The Authorized User may perform this Contractor performance audit with a third party at its discretion, at the Authorized User’s expense. The Contractor shall perform an independent audit of its Data Centers, at least annually, at Contractor expense. The Contractor will provide a data owner facing audit report upon request by the Authorized User. The Contractor shall identify any confidential, trade secret, or proprietary information in accordance with Appendix B, Section 9(a), Confidential/Trade Secret Materials.

  • Annual Performance Evaluation On either a fiscal year or calendar year basis, (consistently applied from year to year), the Bank shall conduct an annual evaluation of Executive’s performance. The annual performance evaluation proceedings shall be included in the minutes of the Board meeting that next follows such annual performance review.

  • Employee Performance Review When a formal review of an employee’s performance is made, the employee concerned shall be given an opportunity to discuss, sign and make written comments on the review form in question and the employee is to receive a signed copy to indicate that its contents have been read. An employee shall be entitled to a minimum of two (2) work days to review the performance review prior to providing any response to the Employer, verbally or in writing, with respect to the evaluation.

  • Performance Review Where a performance review of an employee’s performance is carried out, the employee shall be given sufficient opportunity after the interview to read and review the performance review. Provision shall be made on the performance review form for an employee to sign it. The form shall provide for the employee’s signature in two (2) places, one (1) indicating that the employee has read and accepts the performance review, and the other indicating that the employee disagrees with the performance review. The employee shall sign in only one (1) of the places provided. No employee may initiate a grievance regarding the contents of a performance review unless the signature indicates disagreement. An employee shall, upon request, receive a copy of this performance review at the time of signing. An employee’s performance review shall not be changed after an employee has signed it, without the knowledge of the employee, and any such changes shall be subject to the grievance procedure of this Agreement. The employee may respond, in writing, to the performance review. Such response will be attached to the performance review.

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