SERVICE PERFORMANCE REPORTS Sample Clauses

SERVICE PERFORMANCE REPORTS. Service Performance Reports will be prepared by the Exult Country Representative and shall include information, as applicable, on the RSLs, KPIs, KPI Failures, Key Incidents and the procedures followed in relation to them and shall set out the measures required to reduce the likelihood of a recurrence of the relevant KPI Failure and/or Key Incidents. Service Performance Reports shall be issued by Exult Supplier:
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SERVICE PERFORMANCE REPORTS. ETRX will deliver to the JOC for each calendar quarter (within thirty (30) days of the end of such quarter), commencing with the calendar quarter beginning January 1, 2004, service performance reports (“Service Performance Reports”) that identify, for each JOC approved key Service activity, the Service Performance Level for that activity. The JOC will review the parties’ performance during the relevant time period (including but not limited to the information, contained in the Service Performance Reports), and will provide feedback to both ETRX and HR regarding the performance of their respective responsibilities under this Agreement. The JOC will also periodically review the definitions and measurements used in the Service Performance Reports and revise them as necessary to reflect the most appropriate measures of ETRX and HR performance.
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SERVICE PERFORMANCE REPORTS. (SPR) - Seller will provide reports of Seller's performance against the objectives stated in this contract on a quarterly basis.
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SERVICE PERFORMANCE REPORTS. (SPR) - Supplier will provide quarterly reports of Supplier's performance against the objectives stated in this Article 10.
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SERVICE PERFORMANCE REPORTS. On at least the timely basis as stipulated in the Statement of Work, Vendor shall create, maintain and deliver to City written reports (the "Service Performance Report") containing accurate, complete and current records, files, and information concerning the Services, including performance reports, change reports and reports on resource utilization that document Vendor's delivery of the Services for the previous period of time, in accordance with the reporting requirement stipulated in the Statement of Work, and that is reasonably sufficient to enable City to assess and to review Vendor's compliance with Service operational, functional and technical levels stipulated in the Statement of Work. Insert the following subsection 1.11 if Vendor deals with the public on behalf of the City or assists in developing policies and procedures governing provision of goods and services to the public:
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SERVICE PERFORMANCE REPORTS. Service Performance Reports will be prepared by the Exult Country Representative and shall include information, as applicable, on the RSLs, KPIs, KPI Failures, Key Incidents and the procedures followed in relation to them and shall set out the measures required to reduce the likelihood of a recurrence of the relevant KPI Failure and/or Key Incidents. Service Performance Reports shall be issued by Exult Supplier: ------------------- * Confidential treatment is requested for redacted portion. Confidential redacted portion has been omitted and filed separately with the Securities and Exchange Commission. 146 (i) monthly to the BPA Country Representative to cover information relating to the previous month; and
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SERVICE PERFORMANCE REPORTS. Post Mortems are special investigations undertaken after an incident has been cleared or resolved. Its purpose is to establish the cause of an incident and to prevent a further occurrence. The investigation will be carried out, and findings will be reported. Technical Support The KORE Technical Support Group acts as the single point of contact for Customer to report network problems, receive updates on particular troubles, or answer any network questions or operational problems with existing services. The KORE Technical Support Group is available during Business Hours of 9 AM to 6 PM CST. Additionally, KORE manages 24/7 Network monitoring and reporting for all major network continuity functions. Major network related matters arising outside of normal Business Hours are handled through a pre-determined escalation process defined within the service level objectives. If the issue reported to the KORE Technical Support Group over the phone cannot be resolved immediately, the Technical Support Group will open a trouble ticket, and you will be provided a trouble ticked reference number to Customer. KORE can access individual Subscribers and verify the state of the Network for all supported services. KORE performs network trace testing in conjunction with its customers and network suppliers as needed on individual Subscribers for advanced fault diagnostics. Should technical support be requested and no fault found in the network or service elements, or that KORE is required to provide service to resolve technical or applications deficiencies in the Customers application, then KORE will charge for provision of these services the rate as outlined in the current pricing tables. Attachment B Application and Device Acceptance Test Plan (To be provided for each Customer according to Application) Attachment C Service Level Metrics and Escalation Process KORE will endeavor to support the Customer’s wireless services, which apply to the system elements controlled by KORE. However, given the nature of Customer’s wireless services, the majority of these services reside on the systems of Network Operators that are not controlled by KORE. As such, KORE is only obligated to use its reasonable commercial efforts to provide a timely resolution. Service Level Metrics Priority Work Order Type SLM KORE USA and Canada m2mSecureLink 1 Customer Request Acknowledgement 30 Mins 2 Emergency Deactivation 2 Hrs 3 SIM Activations 4 Hrs 24 Hrs 4 Feature Changes 4 Hrs 24 Hrs 5 Non-Emergency De...
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Related to SERVICE PERFORMANCE REPORTS

  • Performance Reporting The State of California is required to submit the following financial reports to FEMA:

  • Performance Review Where a performance review of an employee’s performance is carried out, the employee shall be given sufficient opportunity after the interview to read and review the performance review. Provision shall be made on the performance review form for an employee to sign it. The form shall provide for the employee’s signature in two (2) places, one (1) indicating that the employee has read and accepts the performance review, and the other indicating that the employee disagrees with the performance review. The employee shall sign in only one (1) of the places provided. No employee may initiate a grievance regarding the contents of a performance review unless the signature indicates disagreement. An employee shall, upon request, receive a copy of this performance review at the time of signing. An employee’s performance review shall not be changed after an employee has signed it, without the knowledge of the employee, and any such changes shall be subject to the grievance procedure of this Agreement. The employee may respond, in writing, to the performance review. Such response will be attached to the performance review.

  • Performance Reviews The Employee will be provided with a written performance appraisal at least once per year and said appraisal will be reviewed at which time all aspects of the assessment can be fully discussed.

  • KEY PERFORMANCE INDICATORS 10.1 The Supplier shall at all times during the Framework Period comply with the Key Performance Indicators and achieve the KPI Targets set out in Part B of Framework Schedule 2 (Goods and/or Services and Key Performance Indicators).

  • Performance Requirements 1. Neither Party may impose or enforce any of the following requirements, or enforce any commitment or undertaking, in connection with the establishment, acquisition, expansion, management, conduct or operation of an investment of an investor of a Party or of a non-Party in its territory:

  • Performance Standards The Contractor agrees to perform all tasks and provide deliverables as set forth in the Contract. The Department and the Customer will be entitled at all times, upon request, to be advised as to the status of work being done by the Contractor and of the details thereof.

  • Performance Standard Contractor shall perform all work hereunder in a manner consistent with the level of competency and standard of care normally observed by a person practicing in Contractor's profession. County has relied upon the professional ability and training of Contractor as a material inducement to enter into this Agreement. Contractor hereby agrees to provide all services under this Agreement in accordance with generally accepted professional practices and standards of care, as well as the requirements of applicable federal, state and local laws, it being understood that acceptance of Contractor’s work by County shall not operate as a waiver or release. If County determines that any of Contractor's work is not in accordance with such level of competency and standard of care, County, in its sole discretion, shall have the right to do any or all of the following: (a) require Contractor to meet with County to review the quality of the work and resolve matters of concern; (b) require Contractor to repeat the work at no additional charge until it is satisfactory; (c) terminate this Agreement pursuant to the provisions of Article 4; or (d) pursue any and all other remedies at law or in equity.

  • Annual Performance Bonus In the discretion of the Company's Compensation Committee, the Executive shall be eligible to receive an annual performance bonus payable in cash for each full or partial fiscal year of the Company during the Employment Period in accordance with the Company's performance-based bonus program for Executive Officers.

  • Performance Metrics In the event Grantee fails to timely achieve the following performance metrics (the “Performance Metrics”), then in accordance with Section 8.4 below Grantee shall upon written demand by Triumph repay to Triumph all portions of Grant theretofore funded to and received by Grantee:

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